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What is a workforce management analyst and how to become one
A workforce management analyst evaluates and optimizes the productivity and efficiency of a company's workforce. They use data analysis to forecast staffing needs, create schedules, and monitor performance. Additionally, they work with HR and operations teams to ensure proper training and equipment for staff to meet business goals. The role requires analytical skills, attention to detail, and effective communication. A workforce management analyst makes sure that the company utilizes its resources to maximize productivity and profitability.
What general advice would you give to a workforce management analyst?
Joel Stevenson
Founding Director USC Columbia Technology Incubator, Associate Director Faber Entrepreneurship Center, Senior Lecturer Entrepreneurship and Strategic Management, University of South Carolina
Avg. Salary $64,447
Avg. Salary $59,228
Growth rate 11%
Growth rate 0.3%
American Indian and Alaska Native 0.17%
Asian 10.12%
Black or African American 8.41%
Hispanic or Latino 9.14%
Unknown 4.53%
White 67.64%
Genderfemale 45.82%
male 54.18%
Age - 43American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 43Stress level is high
7.1 - high
Complexity level is advanced
7 - challenging
Work life balance is very poor
6.4 - fair
What are the pros and cons of being a workforce management analyst?
Pros
High demand for workforce management analysts in various industries
Opportunity to work with data and use analytical skills
Competitive salary and benefits packages
Flexibility to work remote or in-office
Opportunity for career advancement and growth
Cons
Can be stressful during peak periods or when dealing with unexpected events
May involve working long hours or weekends depending on business needs
Can be repetitive at times depending on the scope of responsibilities
May require dealing with unhappy customers or employees
Need to maintain confidentiality and adhere to strict ethical standards
Workforce management analyst career paths
Key steps to become a workforce management analyst
Explore workforce management analyst education requirements
Start to develop specific workforce management analyst skills
Skills Percentages Call Volume 9.02% PowerPoint 6.83% Schedule Adherence 5.23% Data Analysis 5.15% Strong Analytical 4.64% Complete relevant workforce management analyst training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New workforce management analysts learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a workforce management analyst based on U.S. Bureau of Labor Statistics data and data from real workforce management analyst resumes.Research workforce management analyst duties and responsibilities
- Manage and monitor agent performance using CMS to achieve optimal response for customer calls.
- Direct daily departmental operations to ensure client metric requirements and internal SLA's are achieve.
- Manage call center reports utilizing Avaya ACD, CMS, IEX and ensure accuracy and distribution compliance.
- Manage forecasts and staffing coverage to ensure SLA's are met, attributing to awards receive based on performance.
Prepare your workforce management analyst resume
When your background is strong enough, you can start writing your workforce management analyst resume.
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Choose from 10+ customizable workforce management analyst resume templates
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Apply for workforce management analyst jobs
Now it's time to start searching for a workforce management analyst job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first workforce management analyst job
Are you a workforce management analyst?
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Average workforce management analyst salary
The average workforce management analyst salary in the United States is $64,447 per year or $31 per hour. Workforce management analyst salaries range between $43,000 and $95,000 per year.
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Updated January 8, 2025
