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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Boston, MA | $59,827 | $28.76 |
| 2 | Albany, NY | $47,766 | $22.96 |
| 3 | Warren, PA | $44,909 | $21.59 |
| 4 | Chicago, IL | $43,751 | $21.03 |
| 5 | Portland, ME | $42,874 | $20.61 |
| 6 | Los Angeles, CA | $42,752 | $20.55 |
| 7 | Detroit, MI | $37,651 | $18.10 |
| 8 | Auburn, WA | $37,600 | $18.08 |
| 9 | Cleveland, OH | $37,248 | $17.91 |
| 10 | Houston, TX | $36,937 | $17.76 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Senior Associate | $98,121 | $47 | - |
| 2 | Customer Service Expert | $92,766 | $45 | - |
| 3 | Information Service Specialist | $80,126 | $39 | - |
| 4 | Senior Service Specialist | $70,231 | $34 | - |
| 5 | Senior Client Service Specialist | $68,928 | $33 | - |
| 6 | Customer Relationship Specialist | $66,510 | $32 | - |
| 7 | Service Consultant | $64,463 | $31 | - |
| 8 | Transactional Specialist | $60,454 | $29 | - |
| 9 | Senior Technical Service Specialist | $58,725 | $28 | - |
| 10 | Operations Specialist | $55,345 | $27 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Cyber Digital | $80,531 | $39 | - |
| 2 | AvePoint | $73,691 | $35 | 3 |
| 3 | Rainmaker Systems | $68,113 | $33 | - |
| 4 | Gannett Media Technologies International | $67,096 | $32 | - |
| 5 | NetBrain | $66,444 | $32 | - |
| 6 | Scientific Learning Corporation | $63,815 | $31 | - |
| 7 | Syncfusion | $59,726 | $29 | - |
| 8 | Boxwood Technology | $57,997 | $28 | - |
| 9 | DZone | $57,403 | $28 | - |
| 10 | Benq North America | $57,282 | $28 | - |
| 11 | NetSuite | $56,913 | $27 | - |
| 12 | PacifiCAD | $51,527 | $25 | - |
| 13 | SHI International | $50,905 | $24 | 7 |
| 14 | DataSpan | $49,708 | $24 | - |
| 15 | R.H. Donnelley | $48,219 | $23 | - |
| 16 | Dealer Marketing Services | $48,028 | $23 | - |
| 17 | Experfy | $44,412 | $21 | - |
| 18 | Instrument Associates, Inc. | $41,452 | $20 | - |
| 19 | Pinnacle Business Systems | $41,270 | $20 | - |
| 20 | Provantage | $32,998 | $16 | - |