Automatically apply for jobs with Zippi

Upload your resume to get started.

Account and program manager skills for your resume and career

Updated January 8, 2025

7 min read

Below we've compiled a list of the most critical account and program manager skills. We ranked the top skills for account and program managers based on the percentage of resumes they appeared on. For example, 26.6% of account and program manager resumes contained client facing as a skill. Continue reading to find out what skills an account and program manager needs to be successful in the workplace.

15 account and program manager skills for your resume and career

1. Client Facing

Here's how account and program managers use client facing:

Worked alongside the programs corporate level partners developing and executing against internal and client facing goals.
Conducted client facing assessments and interviews, identified challenges and bottlenecks, and delivering solution recommendations to executives and directors.

2. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how account and program managers use account management:

Performed in-charge role for the District Manager while to perform regular responsibilities and supervising a successful account management staff.
Account management focused primarily on relationship and program development for new and existing customers.

3. Program Management

Here's how account and program managers use program management:

Provided service for strategically-troubled external account, establishing program management governance for End User Services.
Developed a Program Management Office tracking projects and resource allocations across the Service Delivery organization.

4. Project Management

Here's how account and program managers use project management:

Delivered end-to-end success of Transaction Management and Project Management process.
Implemented Systematic's proprietary project management methodology as programming manager.

5. Customer Satisfaction

Here's how account and program managers use customer satisfaction:

Maximized customer satisfaction by establishing open communication within all levels of customer organization on a monthly basis.
Coordinated internal and external customer activities associated with major escalations, insuring customer satisfaction.

6. Customer Accounts

Here's how account and program managers use customer accounts:

Collaborated with national sales directors for effective positioning and cross-selling strategies within customer accounts.
Managed multiple large customer accounts developing productive relationships supporting the customer business strategies.

Choose from 10+ customizable account and program manager resume templates

Build a professional account and program manager resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your account and program manager resume.

7. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how account and program managers use service delivery:

Led a delivery team of 50 professionals for end-to-end service delivery of GM Customer Relationship Management operations
Streamline Global Service Delivery procedures by training the team on new offers and processes and updating and implementing new guidelines.

8. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how account and program managers use financial statements:

Prepared monthly financial statements and analysis pertaining to accounting principles and recommended whether such pronouncements should be adopted by the company.
Reviewed financial information; converting data to general ledger system; obtaining supplementary information for preparing financial statements.

9. Customer Relationships

Customer relationships are the interactions and efforts made by a company to improve its customer service. Customer relationships cover not just all of the essential roles performed by customer support, but also the initiatives made before and after the interaction with a customer.

Here's how account and program managers use customer relationships:

Satellite Services Account/Program Manager Managed customer relationships during catastrophe involving a satellite ceasing to operate without warning.
Initiated new customer relationships and cultivated existing customer base in seeking new business opportunities.

10. Client Satisfaction

Here's how account and program managers use client satisfaction:

Maintain the client relationship by handling concerns and ensuring client satisfaction throughout all phases of event.
Pooled resources and balanced staff workload to increase client satisfaction and meet monthly goals.

11. Process Improvement

Here's how account and program managers use process improvement:

Increased satisfaction in end user experience by working closely and collaborating with Dell and Honeywell to analyze and implement process improvements.
Exercised continuous process improvement through data analysis; evaluating processes, procedures and systems to offer improvements and increase market competitiveness.

12. Client Relationships

Here's how account and program managers use client relationships:

Establish and maintain client relationships including one-to-one client contact/meetings to gather requirements and develop client project scope.
Forged trusted client relationships across multiple programs that resulted in additional opportunities for Touchstone.

13. Gross Margin

Here's how account and program managers use gross margin:

Maintained gross margin requirements of 45% or greater.
Maintained gross margins above internal target levels.

14. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how account and program managers use business development:

Develop a customized business development program rooted in highly targeted and detail oriented CRM system.
Supported business development activities to grow current contract and to generate new business.

15. Journal Entries

Journal entries can be defined as an act of keeping or making records of any transactions either economic or non-economic. The journal entries are made in the accounting systems of an organization. The entries are filled with two main fields; debit and credit. The debit and credit must be equal at the end of a journal entry else it is not considered correct. The journal entries also keep the date of transactions and the names of the accounts that were affected by the transactions.

Here's how account and program managers use journal entries:

Performed month-end and year-end closing activities including the preparation of journal entries, general ledger account analysis and reconciliations.
Prepared and analyzed financial journal entries.

5 Account And Program Manager resume examples

Build a professional account and program manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your account and program manager resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Account And Program Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of account and program manager skills to add to your resume

The most important skills for an account and program manager resume and required skills for an account and program manager to have include:

Client Facing
Account Management
Program Management
Project Management
Customer Satisfaction
Customer Accounts
Service Delivery
Financial Statements
Customer Relationships
Client Satisfaction
Process Improvement
Client Relationships
Gross Margin
Business Development
Journal Entries

General Ledger
RFP
Financial Reports
Product Development
Client Expectations
OEM
R
SLA
Customer Expectations
Direct Reports
Resource Management
Business Process
Infrastructure
PMO
Cost Analysis

Healthcare
Cost Savings
Project Scope
RFQ
KPI
Grants Management
APQP
Chrysler
Nissan
PPAP
Quality Standards
Upselling
Fixed Assets
NPI
HR

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse executive management jobs