Research Summary. After extensive research by the Zippia data science team, we identified these details of customer care representative salary by state for the United States in 2026:
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Hawaii has the highest customer care representative salary of $49,418
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Mississippi has the lowest customer care representative salary of $26,462
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The national average salary for customer care representatives is $32,912
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The national hourly pay for customer care representatives is $15.82
You can read more on the specific methodology.
Background
In 2026, as professional landscapes continue to evolve, salary remains a critical factor in job selection. For many, the question is, “How much do customer care representatives earn in my area?”
While individual circumstances can vary, comprehensive data on average salaries for customer care representatives by state can provide a reliable benchmark. Understanding these averages helps set realistic salary expectations, especially as the demand for customer care representatives continues to grow amid increasing remote work options and technological advancements.
To highlight the best-paying states for customer care representatives, Hawaii tops the list once again.
Here’s a quick snapshot of the top ten states for customer care representative salaries:
Let’s take a look at how we got here and a full ranking of all the states.
Highest-Paid Customer Care Representatives By State
| Rank | State | Average Customer Care Representative Salary | 10th Percentile | 90th Percentile |
|---|---|---|---|---|
| 1 | Hawaii | $49,418 | $40,000 | $59,000 |
| 2 | Alaska | $44,773 | $39,000 | $50,000 |
| 3 | Washington | $40,491 | $33,000 | $49,000 |
| 4 | California | $38,438 | $30,000 | $48,000 |
| 5 | Oregon | $38,137 | $30,000 | $46,000 |
| 6 | Minnesota | $35,534 | $28,000 | $43,000 |
| 7 | Colorado | $35,472 | $28,000 | $43,000 |
| 8 | Illinois | $35,450 | $28,000 | $43,000 |
| 9 | Wyoming | $34,976 | $28,000 | $42,000 |
| 10 | Wisconsin | $34,780 | $28,000 | $42,000 |
| 11 | Massachusetts | $34,756 | $28,000 | $42,000 |
| 12 | New Jersey | $34,659 | $27,000 | $43,000 |
| 13 | New York | $34,452 | $27,000 | $42,000 |
| 14 | Nevada | $34,404 | $27,000 | $42,000 |
| 15 | Arizona | $34,257 | $27,000 | $42,000 |
| 16 | Missouri | $33,958 | $27,000 | $41,000 |
| 17 | Idaho | $33,400 | $27,000 | $41,000 |
| 18 | Connecticut | $33,368 | $26,000 | $41,000 |
| 19 | Rhode Island | $33,277 | $26,000 | $41,000 |
| 20 | North Dakota | $33,249 | $27,000 | $40,000 |
| 21 | Vermont | $33,219 | $27,000 | $40,000 |
| 22 | Utah | $33,157 | $26,000 | $41,000 |
| 23 | Michigan | $33,072 | $26,000 | $41,000 |
| 24 | Iowa | $32,840 | $26,000 | $40,000 |
| 25 | Montana | $32,691 | $26,000 | $40,000 |
| 26 | Nebraska | $32,529 | $26,000 | $40,000 |
| 27 | New Hampshire | $32,284 | $26,000 | $39,000 |
| 28 | South Dakota | $32,008 | $25,000 | $39,000 |
| 29 | Kansas | $31,963 | $25,000 | $39,000 |
| 30 | Maryland | $31,821 | $25,000 | $39,000 |
| 31 | Indiana | $31,755 | $25,000 | $39,000 |
| 32 | Pennsylvania | $31,702 | $25,000 | $39,000 |
| 33 | Ohio | $31,657 | $25,000 | $39,000 |
| 34 | Texas | $31,586 | $25,000 | $39,000 |
| 35 | Delaware | $31,509 | $25,000 | $39,000 |
| 36 | Maine | $31,083 | $25,000 | $38,000 |
| 37 | Tennessee | $30,942 | $25,000 | $38,000 |
| 38 | North Carolina | $30,882 | $25,000 | $38,000 |
| 39 | New Mexico | $30,366 | $24,000 | $37,000 |
| 40 | Virginia | $30,008 | $24,000 | $37,000 |
| 41 | Kentucky | $29,954 | $24,000 | $37,000 |
| 42 | South Carolina | $29,803 | $24,000 | $36,000 |
| 43 | Alabama | $29,790 | $24,000 | $36,000 |
| 44 | Florida | $29,605 | $23,000 | $36,000 |
| 45 | Arkansas | $29,421 | $23,000 | $36,000 |
| 46 | Georgia | $29,235 | $23,000 | $35,000 |
| 47 | Louisiana | $28,839 | $23,000 | $35,000 |
| 48 | West Virginia | $28,757 | $23,000 | $35,000 |
| 49 | Oklahoma | $26,851 | $21,000 | $33,000 |
| 50 | Mississippi | $26,462 | $21,000 | $32,000 |
Methodology: Customer Care Representative Salary By State
To better understand customer care representative pay by state, Zippia has aggregated data across a multitude of channels including the BLS, FLC, and OPM. We then supplement that data with actual listed salaries from job posts. Finally, the data science team calculates a weighted average of these inputs to create an average pay for customer care representatives by state.
We took the average annual salary data for customer care representatives from these estimates and ranked every state on this criteria with the state with the highest salary ranking as highest average salary for customer care representatives.
Customer Care Representative Salary By State FAQs
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What is the highest-paid state for customer care representatives?
The highest-paid state for customer care representatives is Hawaii with an average salary of $49,418 per year.
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What city pays customer care representatives the most?
Urban Honolulu, HI pays customer care representatives the most with an average salary of $49,385 per year.
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What is the worst state for customer care representatives?
The worst state for customer care representatives is Mississippi with an average salary of $26,462 per year.
Author
Chris Kolmar is a co-founder of Zippia and the editor-in-chief of the Zippia career advice blog. He has hired over 50 people in his career, been hired five times, and wants to help you land your next job. His research has been featured on the New York Times, Thrillist, VOX, The Atlantic, and a host of local news. More recently, he's been quoted on USA Today, BusinessInsider, and CNBC.
