Customer Service Representatives are one of the most common jobs in America. Additionally, a significant number of people work as customer service representatives in every state in the union — it’s not like they are all just concentrated in California or the South.
Since customer service representatives are such a prominent occupation, we at Zippia wanted to look at where customer service representatives have it the best: where there are plenty of jobs to go around and people get paid what they deserve during every phase of their career.
To that end, we dove into the numbers from the BLS to figure out which states have the best opportunities for customer service representatives.
After all the numbers had been crunched, we were left with this list of the best of best for America’s customer service representatives:
So there you have it — Customer Service Representatives is the best of the best when it comes to being a customer service representative.
How did Customer Service Representatives end up here and does it really deserve this ranking? Read on to see how we completed our research on the best states for customer service representatives and for more on the top ten states.
If you’re interested, you can read more about the job scene here:
Here at Zippia, we talk to a lot of people of all different backgrounds looking for jobs. Our research has concluded that there are two common things people want in a job:
So in order to find out the best states for customer service representatives in America we needed to figure out where the jobs are and how well customer service representatives get paid. This led to the following criteria taken from the Bureau of Labor Statistics’s Occupational Employment Statistics for 2016:
To make all the salary numbers more apples to apples across states, we compared the salary data relative to the state’s cost of living.
Applying this standardization allows us to account for that fact that it costs more to live in certain in states. For example, the average salary for customer service representatives in California is $40,560 and the average salary in Illinois is $36,970, but the Illinois salary actually goes further in paying for life’s essentials.
In order to develop and overall ranking, we ranked each state for each criteria from 1 to 50 where 1 was the best.
We then averaged all the rankings for a state into a Job Score with the state having the lowest overall Job Score earning the distinction of being the best state for customer service representatives in America.
So without further ado, let’s get into just what made each state so great for customer service representatives.
Total Jobs: 89,370
Average Annual Salary: $34,990
Average Entry Level Salary: $19,940
Average Experienced Salary: $54,110
Location Quotient: 1.1
Total Jobs: 29,900
Average Annual Salary: $33,860
Average Entry Level Salary: $20,530
Average Experienced Salary: $49,990
Location Quotient: 1.13
Total Jobs: 121,130
Average Annual Salary: $36,970
Average Entry Level Salary: $21,120
Average Experienced Salary: $58,950
Location Quotient: 1.06
Total Jobs: 52,080
Average Annual Salary: $34,200
Average Entry Level Salary: $20,820
Average Experienced Salary: $51,290
Location Quotient: 0.98
Total Jobs: 56,610
Average Annual Salary: $38,500
Average Entry Level Salary: $22,810
Average Experienced Salary: $57,010
Location Quotient: 1.04
Total Jobs: 103,170
Average Annual Salary: $34,300
Average Entry Level Salary: $19,680
Average Experienced Salary: $54,620
Location Quotient: 1.27
Total Jobs: 49,170
Average Annual Salary: $35,240
Average Entry Level Salary: $20,610
Average Experienced Salary: $53,590
Location Quotient: 0.85
Total Jobs: 29,170
Average Annual Salary: $34,030
Average Entry Level Salary: $20,600
Average Experienced Salary: $49,720
Location Quotient: 0.99
Total Jobs: 257,600
Average Annual Salary: $33,250
Average Entry Level Salary: $19,520
Average Experienced Salary: $50,330
Location Quotient: 1.14
Total Jobs: 60,650
Average Annual Salary: $36,280
Average Entry Level Salary: $21,580
Average Experienced Salary: $52,570
Location Quotient: 1.12
If you’re looking to start out your career as a customer service representative these are the states that should be at the top of your list. You’ll find high pay, available jobs, and chances for career advancement.
If you’re curious, here are the worst states to be a customer service representative in America:
For more reading, check out: