These Are The 10 Best States For Customer Service Representatives

Chris Kolmar
by Chris Kolmar
Best States For Professions, Rankings - 8 months ago
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Customer Service Representatives are one of the most common jobs in America. Additionally, a significant number of people work as customer service representatives in every state in the union — it’s not like they are all just concentrated in California or the South.

Since customer service representatives are such a prominent occupation, we at Zippia wanted to look at where customer service representatives have it the best: where there are plenty of jobs to go around and people get paid what they deserve during every phase of their career.

To that end, we dove into the numbers from the BLS to figure out which states have the best opportunities for customer service representatives.

After all the numbers had been crunched, we were left with this list of the best of best for America’s customer service representatives:

  1. Michigan
  2. Kansas
  3. Illinois
  4. Missouri
  5. Minnesota
  6. Georgia
  7. Indiana
  8. Iowa
  9. Texas
  10. Wisconsin

So there you have it — Customer Service Representatives is the best of the best when it comes to being a customer service representative.

How did Customer Service Representatives end up here and does it really deserve this ranking? Read on to see how we completed our research on the best states for customer service representatives and for more on the top ten states.

If you’re interested, you can read more about the job scene here:

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How we determined the best states to be a customer service representative

Here at Zippia, we talk to a lot of people of all different backgrounds looking for jobs. Our research has concluded that there are two common things people want in a job:

  • Availability of jobs
  • Higher Pay

So in order to find out the best states for customer service representatives in America we needed to figure out where the jobs are and how well customer service representatives get paid. This led to the following criteria taken from the Bureau of Labor Statistics’s Occupational Employment Statistics for 2016:

  • Location quotient. A measure of how common a job is a given state.
  • Average annual salary.
  • Average annual salary for entry level work.
  • Average annual salary for experienced professionals.

To make all the salary numbers more apples to apples across states, we compared the salary data relative to the state’s cost of living.

Applying this standardization allows us to account for that fact that it costs more to live in certain in states. For example, the average salary for customer service representatives in California is $40,560 and the average salary in Illinois is $36,970, but the Illinois salary actually goes further in paying for life’s essentials.

In order to develop and overall ranking, we ranked each state for each criteria from 1 to 50 where 1 was the best.

We then averaged all the rankings for a state into a Job Score with the state having the lowest overall Job Score earning the distinction of being the best state for customer service representatives in America.

So without further ado, let’s get into just what made each state so great for customer service representatives.

1. Michigan

Best States For Customer Service Representatives

Source: Wikipedia

Total Jobs: 89,370
Average Annual Salary: $34,990
Average Entry Level Salary: $19,940
Average Experienced Salary: $54,110
Location Quotient: 1.1

2. Kansas

Best States For Customer Service Representatives

Source: Wikipedia

Total Jobs: 29,900
Average Annual Salary: $33,860
Average Entry Level Salary: $20,530
Average Experienced Salary: $49,990
Location Quotient: 1.13

3. Illinois

Best States For Customer Service Representatives

Source: Wikipedia

Total Jobs: 121,130
Average Annual Salary: $36,970
Average Entry Level Salary: $21,120
Average Experienced Salary: $58,950
Location Quotient: 1.06

4. Missouri

Best States For Customer Service Representatives

Source: Wikipedia

Total Jobs: 52,080
Average Annual Salary: $34,200
Average Entry Level Salary: $20,820
Average Experienced Salary: $51,290
Location Quotient: 0.98

5. Minnesota

Best States For Customer Service Representatives

Source: Wikipedia

Total Jobs: 56,610
Average Annual Salary: $38,500
Average Entry Level Salary: $22,810
Average Experienced Salary: $57,010
Location Quotient: 1.04

6. Georgia

Best States For Customer Service Representatives

Source: Wikipedia

Total Jobs: 103,170
Average Annual Salary: $34,300
Average Entry Level Salary: $19,680
Average Experienced Salary: $54,620
Location Quotient: 1.27

7. Indiana

Best States For Customer Service Representatives

Source: Wikipedia

Total Jobs: 49,170
Average Annual Salary: $35,240
Average Entry Level Salary: $20,610
Average Experienced Salary: $53,590
Location Quotient: 0.85

8. Iowa

Best States For Customer Service Representatives

Source: Wikipedia

Total Jobs: 29,170
Average Annual Salary: $34,030
Average Entry Level Salary: $20,600
Average Experienced Salary: $49,720
Location Quotient: 0.99

9. Texas

Best States For Customer Service Representatives

Source: Wikipedia

Total Jobs: 257,600
Average Annual Salary: $33,250
Average Entry Level Salary: $19,520
Average Experienced Salary: $50,330
Location Quotient: 1.14

10. Wisconsin

Best States For Customer Service Representatives

Source: Wikipedia

Total Jobs: 60,650
Average Annual Salary: $36,280
Average Entry Level Salary: $21,580
Average Experienced Salary: $52,570
Location Quotient: 1.12

There You Have It – The Best States To Be A Customer Service Representative

If you’re looking to start out your career as a customer service representative these are the states that should be at the top of your list. You’ll find high pay, available jobs, and chances for career advancement.

If you’re curious, here are the worst states to be a customer service representative in America:

  1. Hawaii
  2. Alaska
  3. Vermont

For more reading, check out:

Detailed List Of The Best States For customer service representatives

Rank State Average Salary Entry Level Salary # Of People
1 Michigan $34,990 $19,940 89,370
2 Kansas $33,860 $20,530 29,900
3 Illinois $36,970 $21,120 121,130
4 Missouri $34,200 $20,820 52,080
5 Minnesota $38,500 $22,810 56,610
6 Georgia $34,300 $19,680 103,170
7 Indiana $35,240 $20,610 49,170
8 Iowa $34,030 $20,600 29,170
9 Texas $33,250 $19,520 257,600
10 Wisconsin $36,280 $21,580 60,650
11 Nebraska $33,090 $20,970 19,560
12 Tennessee $32,260 $19,170 59,650
13 Utah $31,930 $20,900 44,480
14 North Carolina $33,430 $19,300 95,340
15 Oklahoma $32,130 $19,620 29,160
16 Kentucky $31,990 $20,190 35,160
17 Washington $38,000 $23,790 55,680
18 Arkansas $31,770 $19,660 17,300
19 Wyoming $33,300 $21,350 1,440
20 Pennsylvania $35,630 $21,370 116,020
21 Ohio $33,870 $20,820 88,310
22 Arizona $32,710 $20,750 86,840
23 North Dakota $34,680 $24,130 6,480
24 Delaware $35,410 $20,470 9,300
25 Idaho $29,930 $20,250 17,590
26 Alabama $32,100 $19,380 30,720
27 New Mexico $31,740 $21,210 15,250
28 Colorado $35,440 $21,830 43,520
29 Florida $31,190 $19,910 233,430
30 West Virginia $30,280 $19,460 11,610
31 Mississippi $28,930 $17,770 16,370
32 Virginia $34,360 $19,740 62,410
33 South Carolina $31,000 $18,460 48,070
34 Nevada $33,090 $20,760 23,990
35 Connecticut $40,860 $22,720 31,790
36 New Jersey $39,570 $22,840 66,470
37 Maine $34,820 $23,280 11,090
38 Rhode Island $37,610 $22,400 9,880
39 Montana $32,570 $19,640 6,020
40 Louisiana $30,580 $19,460 21,510
41 Massachusetts $41,830 $24,310 61,890
42 South Dakota $29,830 $21,100 7,710
43 New Hampshire $36,950 $20,640 9,330
44 New York $39,730 $21,630 157,100
45 Oregon $34,960 $22,160 27,220
46 Maryland $36,430 $20,880 46,910
47 California $40,560 $24,080 212,690
48 Vermont $36,190 $21,750 3,470
49 Alaska $36,820 $23,190 3,660
50 Hawaii $37,120 $21,690 7,610
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