The 10 Best States For Customer Service Representatives In 2019

Chris Kolmar
by Chris Kolmar
Best States For Professions, Rankings - 1 month ago

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Customer Service Representatives are one of the most common jobs in America. Additionally, a significant number of people work as customer service representatives in every state in the union — it’s not like they are all just concentrated in California or the South.

Since customer service representatives are such a prominent occupation, we at Zippia wanted to look at where customer service representatives have it the best: where there are plenty of jobs to go around and people get paid what they deserve during every phase of their career.

To that end, we dove into the numbers from the BLS to figure out which states have the best opportunities for customer service representatives.

After all the numbers had been crunched, we were left with this list of the best of best for America’s customer service representatives:

  1. Iowa
  2. Michigan
  3. Kansas
  4. Wisconsin
  5. Illinois
  6. Nebraska
  7. Minnesota
  8. Indiana
  9. Georgia
  10. Tennessee

So there you have it — Customer Service Representatives is the best of the best when it comes to being a customer service representative.

How did Customer Service Representatives end up here and does it really deserve this ranking? Read on to see how we completed our research on the best states for customer service representatives and for more on the top ten states.

If you’re interested, you can read more about the job scene here:

How we determined the best states to be a customer service representative

Here at Zippia, we talk to a lot of people of all different backgrounds looking for jobs. Our research has concluded that there are two common things people want in a job:

  • Availability of jobs
  • Higher Pay

So in order to find out the best states for customer service representatives in America we needed to figure out where the jobs are and how well customer service representatives get paid. This led to the following criteria taken from the Bureau of Labor Statistics’s Occupational Employment Statistics for 2018:

  • Location quotient. A measure of how common a job is a given state.
  • Average annual salary.
  • Average annual salary for entry level work.
  • Average annual salary for experienced professionals.

To make all the salary numbers more apples to apples across states, we compared the salary data relative to the state’s cost of living.

Applying this standardization allows us to account for that fact that it costs more to live in certain in states. For example, the average salary for customer service representatives in California is $41,850 and the average salary in Illinois is $37,840, but the Illinois salary actually goes further in paying for life’s essentials.

In order to develop and overall ranking, we ranked each state for each criteria from 1 to 50 where 1 was the best.

We then averaged all the rankings for a state into a Job Score with the state having the lowest overall Job Score earning the distinction of being the best state for customer service representatives in America.

So without further ado, let’s get into just what made each state so great for customer service representatives.

1. Iowa

Best States For Customer Service Representatives

Source: Wikipedia

Total Jobs: 32,730
Average Annual Salary: $37,400
Average Entry Level Salary: $23,320
Average Experienced Salary: $53,740
Location Quotient: 1.07

2. Michigan

Best States For Customer Service Representatives

Source: Wikipedia

Total Jobs: 90,310
Average Annual Salary: $36,650
Average Entry Level Salary: $21,400
Average Experienced Salary: $57,160
Location Quotient: 1.05

3. Kansas

Best States For Customer Service Representatives

Source: Wikipedia

Total Jobs: 33,780
Average Annual Salary: $35,330
Average Entry Level Salary: $22,340
Average Experienced Salary: $51,710
Location Quotient: 1.24

4. Wisconsin

Best States For Customer Service Representatives

Source: Wikipedia

Total Jobs: 72,200
Average Annual Salary: $37,850
Average Entry Level Salary: $22,900
Average Experienced Salary: $56,260
Location Quotient: 1.28

5. Illinois

Best States For Customer Service Representatives

Source: Wikipedia

Total Jobs: 120,270
Average Annual Salary: $37,840
Average Entry Level Salary: $22,420
Average Experienced Salary: $58,240
Location Quotient: 1.01

6. Nebraska

Best States For Customer Service Representatives

Source: Wikipedia

Total Jobs: 20,570
Average Annual Salary: $35,730
Average Entry Level Salary: $23,290
Average Experienced Salary: $51,110
Location Quotient: 1.06

7. Minnesota

Best States For Customer Service Representatives

Source: Wikipedia

Total Jobs: 58,710
Average Annual Salary: $39,690
Average Entry Level Salary: $24,060
Average Experienced Salary: $59,020
Location Quotient: 1.03

8. Indiana

Best States For Customer Service Representatives

Source: Wikipedia

Total Jobs: 56,030
Average Annual Salary: $36,200
Average Entry Level Salary: $21,380
Average Experienced Salary: $55,570
Location Quotient: 0.93

9. Georgia

Best States For Customer Service Representatives

Source: Wikipedia

Total Jobs: 109,940
Average Annual Salary: $35,130
Average Entry Level Salary: $20,000
Average Experienced Salary: $53,310
Location Quotient: 1.26

10. Tennessee

Best States For Customer Service Representatives

Source: Wikipedia

Total Jobs: 60,960
Average Annual Salary: $34,420
Average Entry Level Salary: $21,030
Average Experienced Salary: $51,360
Location Quotient: 1.04

There You Have It – The Best States To Be A Customer Service Representative

If you’re looking to start out your career as a customer service representative these are the states that should be at the top of your list. You’ll find high pay, available jobs, and chances for career advancement.

If you’re curious, here are the worst states to be a customer service representative in America:

  1. Hawaii
  2. Alaska
  3. California

Detailed List Of The Best States For customer service representatives

Rank State Average Salary Entry Level Salary # Of People
1 Iowa $37,400 $23,320 32,730
2 Michigan $36,650 $21,400 90,310
3 Kansas $35,330 $22,340 33,780
4 Wisconsin $37,850 $22,900 72,200
5 Illinois $37,840 $22,420 120,270
6 Nebraska $35,730 $23,290 20,570
7 Minnesota $39,690 $24,060 58,710
8 Indiana $36,200 $21,380 56,030
9 Georgia $35,130 $20,000 109,940
10 Tennessee $34,420 $21,030 60,960
11 Washington $40,820 $26,420 58,300
12 Utah $33,790 $22,220 50,830
13 Missouri $35,020 $21,880 48,150
14 Wyoming $36,400 $22,960 1,560
15 Texas $33,770 $20,670 282,940
16 Ohio $35,980 $21,820 100,500
17 Delaware $38,060 $22,810 8,850
18 North Carolina $34,690 $20,740 94,420
19 Arizona $34,570 $23,120 101,290
20 North Dakota $37,910 $25,950 6,110
21 Pennsylvania $37,000 $22,310 124,320
22 Kentucky $32,230 $19,850 42,300
23 Arkansas $32,350 $20,840 16,090
24 Oklahoma $32,790 $20,610 29,810
25 Alabama $33,580 $20,480 34,750
26 Idaho $32,390 $21,410 17,140
27 Colorado $37,390 $22,990 48,120
28 Florida $33,730 $21,220 251,790
29 Virginia $35,030 $20,880 71,380
30 South Carolina $32,320 $20,040 54,050
31 New Mexico $31,380 $20,830 20,470
32 West Virginia $31,730 $20,320 11,780
33 Nevada $33,690 $21,180 27,880
34 Louisiana $32,440 $20,650 22,730
35 Maine $34,950 $24,370 11,590
36 Montana $34,910 $20,410 5,330
37 Mississippi $28,210 $17,630 17,640
38 New Hampshire $38,930 $22,440 11,100
39 Massachusetts $43,620 $26,450 65,010
40 South Dakota $31,150 $21,670 8,880
41 New Jersey $40,330 $23,510 68,260
42 Connecticut $41,160 $24,030 30,950
43 Rhode Island $38,970 $24,010 8,820
44 Oregon $37,570 $24,260 27,070
45 New York $40,830 $23,930 159,010
46 Vermont $37,760 $24,270 3,990
47 Maryland $37,720 $22,390 46,800
48 California $41,850 $25,900 207,100
49 Alaska $39,300 $23,940 3,690
50 Hawaii $38,670 $23,510 8,070
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