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Customer Service Representatives are one of the most common jobs in America. Additionally, a significant number of people work as customer service representatives in every state in the union — it’s not like they are all just concentrated in California or the South.
Since customer service representatives are such a prominent occupation, we at Zippia wanted to look at where customer service representatives have it the best: where there are plenty of jobs to go around and people get paid what they deserve during every phase of their career.
To that end, we dove into the numbers from the BLS to figure out which states have the best opportunities for customer service representatives.
After all the numbers had been crunched, we were left with this list of the best of best for America’s customer service representatives:
So there you have it — Customer Service Representatives is the best of the best when it comes to being a customer service representative.
How did Customer Service Representatives end up here and does it really deserve this ranking? Read on to see how we completed our research on the best states for customer service representatives and for more on the top ten states.
If youĂÂre interested, you can read more about the job scene here:
Here at Zippia, we talk to a lot of people of all different backgrounds looking for jobs. Our research has concluded that there are two common things people want in a job:
So in order to find out the best states for customer service representatives in America we needed to figure out where the jobs are and how well customer service representatives get paid. This led to the following criteria taken from the Bureau of Labor Statistics’s Occupational Employment Statistics for 2018:
To make all the salary numbers more apples to apples across states, we compared the salary data relative to the state’s cost of living.
Applying this standardization allows us to account for that fact that it costs more to live in certain in states. For example, the average salary for customer service representatives in California is $41,850 and the average salary in Illinois is $37,840, but the Illinois salary actually goes further in paying for life’s essentials.
In order to develop and overall ranking, we ranked each state for each criteria from 1 to 50 where 1 was the best.
We then averaged all the rankings for a state into a Job Score with the state having the lowest overall Job Score earning the distinction of being the best state for customer service representatives in America.
So without further ado, let’s get into just what made each state so great for customer service representatives.
Total Jobs: 32,730
Average Annual Salary: $37,400
Average Entry Level Salary: $23,320
Average Experienced Salary: $53,740
Location Quotient: 1.07
Total Jobs: 90,310
Average Annual Salary: $36,650
Average Entry Level Salary: $21,400
Average Experienced Salary: $57,160
Location Quotient: 1.05
Total Jobs: 33,780
Average Annual Salary: $35,330
Average Entry Level Salary: $22,340
Average Experienced Salary: $51,710
Location Quotient: 1.24
Total Jobs: 72,200
Average Annual Salary: $37,850
Average Entry Level Salary: $22,900
Average Experienced Salary: $56,260
Location Quotient: 1.28
Total Jobs: 120,270
Average Annual Salary: $37,840
Average Entry Level Salary: $22,420
Average Experienced Salary: $58,240
Location Quotient: 1.01
Total Jobs: 20,570
Average Annual Salary: $35,730
Average Entry Level Salary: $23,290
Average Experienced Salary: $51,110
Location Quotient: 1.06
Total Jobs: 58,710
Average Annual Salary: $39,690
Average Entry Level Salary: $24,060
Average Experienced Salary: $59,020
Location Quotient: 1.03
Total Jobs: 56,030
Average Annual Salary: $36,200
Average Entry Level Salary: $21,380
Average Experienced Salary: $55,570
Location Quotient: 0.93
Total Jobs: 109,940
Average Annual Salary: $35,130
Average Entry Level Salary: $20,000
Average Experienced Salary: $53,310
Location Quotient: 1.26
Total Jobs: 60,960
Average Annual Salary: $34,420
Average Entry Level Salary: $21,030
Average Experienced Salary: $51,360
Location Quotient: 1.04
If you’re looking to start out your career as a customer service representative these are the states that should be at the top of your list. You’ll find high pay, available jobs, and chances for career advancement.
If you’re curious, here are the worst states to be a customer service representative in America:
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