Research Summary. After extensive research by the Zippia data science team, we identified these details of customer care representative salary by state for the United States:
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Hawaii has the highest customer care representative salary of $49,418
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Mississippi has the lowest customer care representative salary of $26,462
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The national average salary for customer care representatives is $32,912
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The national hourly pay for customer care representatives is $15.82
You can read more on the specific methodology.
Background
Without fail, in surveys across basically every demographic, the number one most important aspect of a job for most people is the salary — how much do customer care representatives get paid where I live?
And while there are many things to go into how much you, specifically, can expect to make, there’s really good data for average salaries for customer care representative by state across America broken down by seniority level. So while your city may be slightly different than the state average, these averages give you a rough sense of what to expect for your salary.
The state with the best salary for customer care representatives after this adjustment? That would be Hawaii.
Here’s a quick snapshot of the top ten states for customer care representative salaries:
Let’s take a look at how we got here and a full ranking of all the states.
Highest-Paid Customer Care Representatives By State
| Rank | State | Average Customer Care Representative Salary | 10th Percentile | 90th Percentile |
|---|---|---|---|---|
| 1 | Hawaii | $49,418 | $40,000 | $59,000 |
| 2 | Alaska | $44,773 | $39,000 | $50,000 |
| 3 | Washington | $40,491 | $33,000 | $49,000 |
| 4 | California | $38,438 | $30,000 | $48,000 |
| 5 | Oregon | $38,137 | $30,000 | $46,000 |
| 6 | Minnesota | $35,534 | $28,000 | $43,000 |
| 7 | Colorado | $35,472 | $28,000 | $43,000 |
| 8 | Illinois | $35,450 | $28,000 | $43,000 |
| 9 | Wyoming | $34,976 | $28,000 | $42,000 |
| 10 | Wisconsin | $34,780 | $28,000 | $42,000 |
| 11 | Massachusetts | $34,756 | $28,000 | $42,000 |
| 12 | New Jersey | $34,659 | $27,000 | $43,000 |
| 13 | New York | $34,452 | $27,000 | $42,000 |
| 14 | Nevada | $34,404 | $27,000 | $42,000 |
| 15 | Arizona | $34,257 | $27,000 | $42,000 |
| 16 | Missouri | $33,958 | $27,000 | $41,000 |
| 17 | Idaho | $33,400 | $27,000 | $41,000 |
| 18 | Connecticut | $33,368 | $26,000 | $41,000 |
| 19 | Rhode Island | $33,277 | $26,000 | $41,000 |
| 20 | North Dakota | $33,249 | $27,000 | $40,000 |
| 21 | Vermont | $33,219 | $27,000 | $40,000 |
| 22 | Utah | $33,157 | $26,000 | $41,000 |
| 23 | Michigan | $33,072 | $26,000 | $41,000 |
| 24 | Iowa | $32,840 | $26,000 | $40,000 |
| 25 | Montana | $32,691 | $26,000 | $40,000 |
| 26 | Nebraska | $32,529 | $26,000 | $40,000 |
| 27 | New Hampshire | $32,284 | $26,000 | $39,000 |
| 28 | South Dakota | $32,008 | $25,000 | $39,000 |
| 29 | Kansas | $31,963 | $25,000 | $39,000 |
| 30 | Maryland | $31,821 | $25,000 | $39,000 |
| 31 | Indiana | $31,755 | $25,000 | $39,000 |
| 32 | Pennsylvania | $31,702 | $25,000 | $39,000 |
| 33 | Ohio | $31,657 | $25,000 | $39,000 |
| 34 | Texas | $31,586 | $25,000 | $39,000 |
| 35 | Delaware | $31,509 | $25,000 | $39,000 |
| 36 | Maine | $31,083 | $25,000 | $38,000 |
| 37 | Tennessee | $30,942 | $25,000 | $38,000 |
| 38 | North Carolina | $30,882 | $25,000 | $38,000 |
| 39 | New Mexico | $30,366 | $24,000 | $37,000 |
| 40 | Virginia | $30,008 | $24,000 | $37,000 |
| 41 | Kentucky | $29,954 | $24,000 | $37,000 |
| 42 | South Carolina | $29,803 | $24,000 | $36,000 |
| 43 | Alabama | $29,790 | $24,000 | $36,000 |
| 44 | Florida | $29,605 | $23,000 | $36,000 |
| 45 | Arkansas | $29,421 | $23,000 | $36,000 |
| 46 | Georgia | $29,235 | $23,000 | $35,000 |
| 47 | Louisiana | $28,839 | $23,000 | $35,000 |
| 48 | West Virginia | $28,757 | $23,000 | $35,000 |
| 49 | Oklahoma | $26,851 | $21,000 | $33,000 |
| 50 | Mississippi | $26,462 | $21,000 | $32,000 |
Methodology: Customer Care Representative Salary By State
To better understand customer care representative pay by state, Zippia has aggregated data across a multitude of channels including the BLS, FLC, and OPM. We then supplement that data with actual listed salaries from job posts. Finally, the data science team calculates a weighted average of these inputs to create an average pay for customer care representatives by state.
We took the average annual salary data for customer care representatives from these estimates and ranked every state on this criteria with the state with the highest salary ranking as highest average salary for customer care representatives.
Customer Care Representative Salary By State FAQs
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What is the highest-paid state for customer care representatives?
The highest-paid state for customer care representatives is Hawaii with an average salary of $49,418 per year.
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What city pays customer care representatives the most?
Urban Honolulu, HI pays customer care representatives the most with an average salary of $49,385 per year.
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What is the worst state for customer care representatives?
The worst state for customer care representatives is Mississippi with an average salary of $26,462 per year.
Author
Chris Kolmar is a co-founder of Zippia and the editor-in-chief of the Zippia career advice blog. He has hired over 50 people in his career, been hired five times, and wants to help you land your next job. His research has been featured on the New York Times, Thrillist, VOX, The Atlantic, and a host of local news. More recently, he's been quoted on USA Today, BusinessInsider, and CNBC.
