Research Summary. Using a combination of public government and company data as well as data gathered from thousands of job postings, the Zippia data team has created average salary estimates for jobs across the US. Using that data set, the team has identified the types of service representatives that are the highest paid based on their average annual salaries.
Here is a summary of our findings for the highest-paying types of service representatives:
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Technical Service Representative is the highest-paid type of service representative with an average salary of $46,883 and an average hourly rate of $22.54.
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The second highest-paying type of service representative is client representative, with an average salary of $41,785.
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The average service representative salary is $33,692 per year, and the average hourly pay is $16.20.
Table Of Contents: Background | Table | Methodology | FAQs
Background
Choosing a career path can be difficult, and while pay shouldn’t be the only thing you consider in your decision, it is a significant factor. So if you’d like to work as a service representative, it helps to have an idea of what the highest-paid types of service representatives are so that you can plan your career progression.
Here are the top salaries for different types of service representatives:
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Technical Service Representative
Average Salary: $46,883
A Technical Service Representative is responsible for providing customer service with customers’ technical and network issues. They perform troubleshooting procedures through remote communication to fix end-users’ problems on their hardware and software systems.They diagnose the system failures according to the customers’ descriptions and identify technical solutions to avoid the reoccurrence of the same problem. A Technical Service Representative must have excellent communication and technical skills to navigate systems and ensure that the customers receive the highest satisfaction.
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Client Representative
Average Salary: $41,785
Client Representatives are professionals who work on behalf of their clients. They coordinate with external parties with which their clients are involved. They represent their clients during meetings and appointments when their clients are not available. Client Representatives should have a background related to the business that their clients are involved in. This would help them catch up with conversations. They are expected to act as if they are the client themselves. They must act within the client’s best interest at all times. As such, they should be familiar with their clients’ interests and needs.
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Customer Sales Representative
Average Salary: $38,744
The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.
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Customer Relations Representative
Average Salary: $38,632
A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company’s long-term goals and objectives.
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Finance Service Representative
Average Salary: $38,361
A financial service representative typically works for a bank or a similar establishment. One of their primary responsibilities is to reach out to clients and offer financial advice, services, or products such as insurance and credit cards. They can also set appointments, meet with clients to discuss benefits, and even gather applications. Furthermore, a financial service representative needs to have extensive knowledge of the products and services and be equipped with communication skills to build a rapport that will be essential in securing trust and sales.
Below is a full table of the average pay for various service representative that pay the most followed by a more detailed explanation of our methodology.
Highest-Paying Types Of Service Representatives
Methodology
Zippia uses publicly published information from government sources such as the Bureau of Labor Statistics (BLS), Foreign Labor Certification Data Center (FLC), and the Office of Personnel Management (OPM) to create its salary estimates.
Our data science team also checks job postings and company-published resources for additional up-to-date salary information for service representatives.
Once they’ve gathered the data, the team calculates a weighted average for each job title they’re estimating a salary for. For more details on our salary estimates, you can read the detailed methodology.
Highest-Paying Types Of Service Representative Jobs FAQs
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What is the highest-paid service representative job?
The highest-paid service representative job is a technical service representative. Technical Service Representatives earn an average salary of $46,883, which is $ 22.54 hourly.
A Technical Service Representative is responsible for providing customer service with customers’ technical and network issues. They perform troubleshooting procedures through remote communication to fix end-users’ problems on their hardware and software systems.They diagnose the system failures according to the customers’ descriptions and identify technical solutions to avoid the reoccurrence of the same problem. A Technical Service Representative must have excellent communication and technical skills to navigate systems and ensure that the customers receive the highest satisfaction.
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What is a good salary for a service representative?
A good salary for a service representative is $33,692 or more. The average service representative salary is $33,692, so those making at least $33,692 are earning above-average paychecks.
Keep in mind, however, that the average service representative salary does fluctuate based on location, as companies will adjust their pay scales based on the cost of living in that area. Research what the average salary is in your area for someone of your expertise and experience level to get a more accurate view on how well you’re being paid.
In addition, if you’re just starting your career as a service representative, the average entry level salary is $20,418, so don’t base your opinion of your salary on the $33,692 average, as this includes all service representatives of all skill and experience levels.
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Do Service Representative jobs pay well?
No, service representative jobs don’t pay well. As in any industry, some service representative jobs pay better than others, but the average service representative salary of $33,692 is times the average national salary of about $44,225 per year.
In addition to this, many service representative jobs have high earning potential, with the top 10% of service representatives earning $52,657 a year on average.
Service Representatives’ salaries will fluctuate based on their experience level, industry, and location, so pay attention to these factors when you’re looking for a job as a service representative. Do your research on the going rate for a service representative in your area with your expertise, and don’t be afraid to negotiate your salary based on that information.
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Where do service representatives get paid the most?
Service Representatives get paid the most in Minnesota. In Minnesota, service representatives earn an average annual salary of $36,784 and an average hourly wage of $17.68.
Following MN, the states with the highest-paid service representatives are Pennsylvania, New York, and New Hampshire, with average annual salaries of $38,495, $42,507, and $36,592 respectively.
The cities with the highest-paid service representative salaries are:
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New York, NY – $42,751
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Boston, MA – $41,933
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Baltimore, MD – $39,128
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Author
Chris Kolmar is a co-founder of Zippia and the editor-in-chief of the Zippia career advice blog. He has hired over 50 people in his career, been hired five times, and wants to help you land your next job. His research has been featured on the New York Times, Thrillist, VOX, The Atlantic, and a host of local news. More recently, he's been quoted on USA Today, BusinessInsider, and CNBC.
