American Classic jobs in Wilmington, MA - 48 jobs

TITLE: Service Manager REPORTING TO: District Manager / Market Manager EMPLOYMENT CLASSIFICATION: Exempt The Service Manager: Must be an inspirational leader who lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by setting expectations such that VIP team members deliver an exceptional experience for every customer. Fulfills VIP's vision where all VIP Professionals love their jobs because they are appreciated, well-prepared, enjoy serving others, and find personal success as a member of the VIP family. Creates a working environment aligned with VIP's team culture that attracts and recognizes high-performing, career-minded people, encourages engagement from everyone, and fosters personal growth. Maintains a safe workplace and ensures compliance with all policies and federal, state and local regulations. ESSENTIAL DUTIES & RESPONSIBILITIES: Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management. Team Building: Build an Extraordinary Team that delivers a different and better customer experience to every customer Hire the best associates in the area Develop a superior team Ensure all associates have taken and passed all of their required LMS training Have all associates complete any and all relevant vendor training. Make sure all associates are T.I.A basic automotive service certified Career path with associates during structured associates coaching sessions Sign up associates and provide study material for any applicable ASE certifications Proper scheduling of the team to make sure they are able to meet our customers needs all hours of operation. Effectively communicate with the team throughout the day, daily huddles and bi-monthly store meetings. Monitor e-mail frequently for customer appointments and communication. Train, support and deliver the 5 for 5 process to educate our customers about their vehicle's conditions and partnering with them on any necessary solutions. Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order. Attend off site meetings and training sessions as needed, typically, several times per year. Facility and Equipment Maintenance Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances. Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer's needs Manages daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each business day Ensures appropriate steps are taken to maintain a clean service department throughout the business day Inspects customer waiting area and parking lot for cleanliness each day prior to opening for business Any facility or equipment issues should be entered into the facility or equipment database Procedural Compliance Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location. Additional Responsibilities (Performs other functions as required.) Communicates with other levels of management as needed to ensure compliance with service standards and company policies Serves as policy administrator in assigned location PERFORMANCE MEASURMENT: Achieves all targeted levels of performance as outlined by leadership through various reports. STANDARD MANAGEMENT WORK WEEK: SCHEDULE: The standard expectation is 5-day work and minimum 50 hours per week. ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team REQUIRED QUALIFICATIONS: Knowledge, Skills, and Abilities Strong people management and leadership skills, motivational, supportive, assertive and decisive Excellent verbal and written communication Sound business sense, with the ability to analyze, prioritize, identify and implement solutions Strong organization and time management skills A comprehensive understanding of automotive servicing and the industry Minimum Educational and/or Experience Level Two years related experience in automotive service management Completion of two-year college or technical school program recommended Or an equivalent combination of education and experience Proven results Certificates, Licenses, and/or Registrations Current, valid driver's license issued in state of residence Equipment Safety Certification ASE Certification C1- Service Consultant required ASE Certification P2 - Parts Specialist recommended ASE Certification G1 - Maintenance and light repair recommended State Inspection License Required (where applicable) ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned. Work Environment The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Service Manager job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times. Physical Demands The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force. Essential Physical Activity Requirements Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time Sitting Reaching Standing Pushing / Pulling Walking Climbing Kneeling Crawling Essential Weightlifting/Force Exertion Requirements Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position. Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time More than 21 lbs. Up to 20lbs. Essential Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Color Vision (ability to identify and distinguish colors) Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point) Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships) Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The Installation Technician (I.T.) lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. An I.T. must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The I.T. is responsible for effective repair and replacement of automotive tires, parts, fluids, and accessories and ensuring these services are done right the first time. An I.T. is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations. DUTIES & RESPONSIBILITIES: Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management. Provides automotive repair and maintenance services for customers, including but not limited to: Tire Services, Oil Changes, Under hood Services (Batteries, Filters, Bulbs, Wipers, etc.), Multi-point Vehicle Inspections (MPIs), Wheel Alignments and Preventive Maintenance Services. Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced. Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5- for-5 Customer Engagement Process. Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service. Obtains needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returns all unused parts to the Desk Team after completion of service. Returns cores, batteries and used tires to designated security areas for appropriate handling. Maintains a minimum average productivity of 50% during any consecutive sixteen-week period. Follows VIP's quality service policies to ensure work is performed in accordance with VIP quality standards. Completes all required training and certification for the position. VIP Processes, Essential Duties & Responsibilities a. Take and pass all required and assigned LMS training b. Complete all required safe equipment operation training c. Become a Licensed State Vehicle Inspector (state-specific requirement) d. Become T.I.A basic automotive tire service (BATS) certified and T.I.A. advanced TPMS certified e. Become ASE certified in G1, A4 and A5 f. Train, support and deliver the 5-for-5 process to educate our customers about their vehicle's condition g. Attend meetings and training sessions as needed. Typically, several times per year. Quality, Safety & Housekeeping Responsibilities a. Road tests vehicles as necessary after service to ensure safe and satisfactory operating conditions b. Secures and locks customer vehicles when returning vehicles to parking lot upon completion of service c. Installs seat and steering wheel covers and floor mats prior to entering customers' vehicles d. Maintains a clean work area clear of debris, cores, unused parts and stray tools and equipment e. Maintains and cleans shop equipment immediately after use by removing debris, grease, chemicals, etc. f. Participates in daily and weekly shop maintenance programs as designated by Service Management g. Complies with established safety and loss prevention programs to include protective eyewear Additional Responsibilities (Performs other functions as required.) a. Maintains technical capabilities to ensure safe use of service equipment and maintain ASE certification status b. Reviews and Authorizes time worked and attendance records in DAYFORCE daily and weekly c. Complies with the provisions of VIP's culture and service standards d. Participates actively in team meetings e. Works in conjunction with the Service Manager to ensure shop equipment safe operation standards are met f. Complies with company, municipal, state, and federal regulations regulating disposal of hazardous waste Facility and Equipment Maintenance a. Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances b. Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer's needs c. Ensures appropriate steps are taken to maintain a clean service department throughout the business day d. Any facility or equipment issues should be entered into the facility or equipment database Procedural Compliance a. Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location. PERFORMANCE MEASURMENT: Maintain minimum 50% Productivity, measured as Billed Hours / Worked Hours Minimal come backs, ensuring work is completed properly the first time STANDARD MANAGEMENT WORK WEEK: SCHEDULE: The standard expectation is 5-day work and 40 hours per week. ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team REQUIRED QUALIFICATIONS: Knowledge, Skills, and Abilities Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations Effectively explain vehicle information to customers, present and respond to questions from coworkers Diagnose and recommend solutions to basic automotive problems Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form Ability to successfully perform required types of automotive services listed above Minimum Educational and/or Experience Level One year of related experience in automotive service field Completion of two-year college or technical school program recommended Or an equivalent combination of education and experience Certificates, Licenses, and/or Registrations Current, valid driver's license issued in state of residence Equipment Safety Certification ASE Certification G1 - Maintenance and light repair recommended ASE Certification A4 - Suspension & Steering ASE Certification A5 - Brakes State Inspection License Work Environment The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Installation Technician job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times. Physical Demands The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force. Essential Physical Activity Requirements Less than 1/3 of Time Sitting Pushing / Pulling Climbing Kneeling Crawling 1/3 to 2/3 of Time Reaching More than 2/3 of Time Standing Walking Essential Weightlifting/Force Exertion Requirements Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position. Less than 1/3 of Time More than 21lbs. 1/3 to 2/3 of Time Up to 20lbs. Essential Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Color Vision (ability to identify and distinguish colors) Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point) Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships) Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) Work schedule 8 hour shift 10 hour shift 12 hour shift Weekend availability Monday to Friday Holidays Day shift Overtime Supplemental pay Bonus pay Benefits Flexible schedule Paid time off Health insurance Dental insurance Vision insurance Life insurance Disability insurance 401(k) 401(k) matching Referral program Employee discount Paid training Mileage reimbursement

Harriman is growing! We are looking for a Senior Architectural Designer for our PK-12 studio to join our team and join our full-service practice. If you are looking for a firm that understands the importance of work-life balance, enjoys working with lots of other people, and can work independently in our hybrid-work environment, then this is an opportunity that you need to look into! Harriman's growing multi-disciplinary practice is seeking a Senior Architectural Designer to join our team. With a holistic, ground-up approach to design, our architectural staff works closely with the firm's integrated engineering groups to fulfill our mission to design relevant and innovative solutions to human needs. Our work is challenging, creative, and is based on the belief that design is a collaborative human endeavor centered on knowledge, ingenuity and beauty. Duties and Responsibilities: Responsible for specific technical design aspects of an assigned major project, including investigation, evaluation, and recommendation of design solutions that best meet the client's needs. Provides professional architectural consultation in the planning, designing, and coordinating of large complex projects. Independently applies advanced architectural concepts and designs. Carries out complex or novel assignments requiring developing new or improved techniques and procedures. May provide technical guidance to less experienced architects/architectural staff. An unlicensed designer who is competent in all conventional aspects of architecture. Performs work requiring independent judgment in evaluation, selection, and adaptation/modification of standard techniques, procedures, and criteria. Independently solves problems encountered. All work shall be reviewed by the supervising licensed architect, who will provide technical guidance and instruction. Requirements Requirements: We're looking for an experienced architect to support our thriving PK-12 education practice. The successful candidate would have the following skills and experience: 5 Minimum Years of Experience as an architectural designer 2-year Professional Degree in Architecture (or related field of study) from an accredited College or University Knowledge of building construction details and materials Demonstrated skills in English for both oral and written communications Skill and Experience with all aspects of project delivery, including conceptual design and programming, schematic design, design development, construction document production, consultant coordination, client interaction, construction administration, etc. Working knowledge of building, accessibility, and life safety codes Able to work collaboratively in a team environment LEED Accredited Professional (AP) is desired Software Proficiencies: Bluebeam Revit AutoCAD Newforma Project Center Procore Deltek Vision Microsoft Office Suite Zoom/Teams/Video Conferencing Software What will set you apart: · A collaborative spirit and desire to work closely with teams · Involvement in community and/or design-focused organizations or associations, showing a commitment to engagement in our community · A sense of humor, love of design, and desire to contribute to the build environment in a real way. Expectations of all Staff: The following are some expectations for all of our staff: Strong work ethic Positive attitude Be a team player Be flexible, adaptable, and open to new ideas Actively seek out clarification via the expertise of colleagues when unsure. Be respectful of others and their opinions and ideas Manage your efforts efficiently and effectively to complete tasks on time and with limited impact on co-worker's schedules Be prompt to appointments and meetings out of the office as well as in-house Inform studio leader of PTO, or unexpected time away from the office and record in studio PTO Calendar Participate in meetings, trainings, and activities such as project team and committee meetings, all-office meetings (such as the Monthly Harriman Huddle), and studio-specific meetings. Ability to accept and learn from criticism Avoid conflicts of interest Market oneself and the company always by conducting oneself professionally: we all represent Harriman! Communicate, communicate, communicate! Benefits: We offer competitive salaries and a full benefits package including medical, dental, 401K program, hybrid work schedule, gym reimbursement, and a friendly, collaborative work environment. Harriman is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veteran status.

TITLE: Service Writer REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly The Service Writer lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and processes to help the team ensure that all customers get a different & better experience. A Service Writer must be able to work effectively with team members to ensure effective communication, teamwork, and operation in serving customers at their location. The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES & RESPONSIBILITIES: 1. Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management. 2. Serve customers by consulting with them, building relationships with them, and by following the VIP processes to educate them about the condition of their vehicle, based on mileage and results of the MPI vehicle inspection. 3. Achieve better than average success in customer engagement as measured by VIP Sales & Execution (SAX) score 4. Learn and be able to successfully execute all activities as assigned by the Service Manager and help the team deliver a different and better customer experience to every customer. 5. Learn VIP's processes and be prepared to successfully execute the essential duties and responsibilities listed below a. Take and pass all required and assigned LMS training b. Complete any and all relevant vendor training c. Become T.I.A basic automotive tire service (BATS) certified d. Become T.I.A. advanced TPMS certified e. Become ASE certified f. Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings g. Monitor e-mail throughout the day for customer appointments and communication h. Train, support and deliver the 5 for 5 process to educate our customers about their vehicle's conditions and partnering with them on any necessary solutions i. Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order j. Attend off site meetings and training sessions as needed. Typically, several times per year 6. Facility and Equipment Maintenance a. Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances b. Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer's needs c. Manages daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each business day d. Ensures appropriate steps are taken to maintain a clean service department throughout the business day e. Inspects customer waiting area and parking lot for cleanliness each day prior to opening for business f. Any facility or equipment issues should be entered into the facility or equipment database 7. Procedural Compliance a. Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location. 7. Additional Responsibilities (Performs other functions as required.) · Communicates with management as needed to ensure compliance with service standards and company policies PERFORMANCE MEASURMENT: · The Service Writer supports the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports. STANDARD MANAGEMENT WORK WEEK: · SCHEDULE: The standard expectation is 5-day work and 40 hours per week. · ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team REQUIRED QUALIFICATIONS: 1. Knowledge, Skills, and Abilities · Excellent verbal and written communication · Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions · Strong organization and time management skills · A comprehensive understanding of automotive servicing and the industry 2. Minimum Educational and/or Experience Level · One year of related experience in automotive service field · Completion of two-year college or technical school program recommended · Or an equivalent combination of education and experience 3. Proven results Certificates, Licenses, and/or Registrations · Current, valid driver's license issued in state of residence · Equipment Safety Certification · ASE Certification C1- Service Consultant required · ASE Certification P2 - Parts Specialist recommended · ASE Certification G1 - Maintenance and light repair recommended · State Inspection License Required (where applicable) ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned. Work Environment The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Service Manager job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times. Physical Demands The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force. Essential Physical Activity Requirements Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time Sitting Reaching Standing Pushing / Pulling Walking Climbing Kneeling Crawling Essential Weightlifting/Force Exertion Requirements Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position. Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time More than 21lbs. Up to 20lbs. Essential Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Color Vision (ability to identify and distinguish colors) Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point) Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships) Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Digital And Phone Sales Specialist Reporting To: Digital Sales Manager Performance Review: Annually Primary Purpose Turn customer Inquiries from VIP website for Tire Quotes, Tire Appointment Requests, Service Estimates and Service Appointment Requests into sales at the stores Assist customers through our live chat feature with any questions or needs. (Tire Pricing, General Questions, Customer Feedback, Appointment Request, Etc.) Process all VIP website tire orders. Ensure tires are in stock or on order. Notify customer of any issues and work with them to resolve said issue. Relay all info accurate and effectively to the corresponding store. Answer overflow calls to stores and turn them into visits to the stores. Responsibilities Communication with customers Reply in a timely manner (as quick as possible) to all customer inquiries from VIP website and live chat, using the most effective and proven ways to ensure a reply from the customer Turn every customer inquiry into a conversation, either over email, phone, or live chat (phone preferred for website request) Use selling skills and closing tactics to turn every customer conversation into a confirmed appointment at a VIP store Follow up contact with each customer after their appointment to ensure their complete satisfaction with their experience at VIP Communication with VIP Store Associates Call store personnel when necessary to confirm local tire inventory required for tire installation appointments Call store personnel to book appointments for customers (Tire Appointments and Service Appointments Attributes Required High Energy, Sales-Driven Personality Must be a proactive person who thrives in a fast-paced environment, works with a heightened sense of urgency, and seeks achievement through closing the sale (confirming a booked appointment) Great Communicator Must be a very effective communicator, both over phone and as well as over email Must be able to adapt communication style to that of a customer in order to be most effective and relate to each and every customer Team Player Must be a great team player, and have the ability to work seamlessly between personnel across all VIP locations on behalf of customers Experience The Ideal Candidate will be expected to have a vast knowledge of the Automotive industry. Candidates should have both hands on repair experience and customer service experience. Compensation Negotiable, based on current position, background and experience. Includes bonus opportunities based on confirming appointments at stores, customer survey score and growing tire sales. Applying If you are interested in applying for this position, please send your letter of interest to Douglas Downer at *******************. Your letter of interest should include a description of why you believe you will be a good fit for this position, given the requirements of the job listed above. If you have questions regarding this position, please feel free to contact Douglas Downer at ******************* or at **************

Harriman is growing! We are looking for a Senior Architect -Project Manager for our PK-12 studio to join our team and join our full-service practice. If you are looking for a firm that understands the importance of work-life balance, enjoys working with lots of other people, and can work independently in our hybrid-work environment, then this is an opportunity that you need to look into! With a holistic, ground-up approach to design, our architectural staff works closely with the firm's integrated engineering groups to fulfill our mission to design relevant and innovative solutions to human needs. Our work is challenging, creative, and is based on the belief that design is a collaborative human endeavor centered on knowledge, ingenuity and beauty. Requirements We're looking for an experienced architect to support our thriving PK-12 education practice. The successful candidate would have the following skills and experience: Minimum 10 Years of experience Professional Degree in Architecture from an accredited University, or sufficient years of professional experience to have obtained licensure Licensed as an Architect in Maine, New Hampshire and/or Massachusetts. Demonstrated skills in oral and written communication. Skill and Experience with all aspects of project delivery including conceptual design and programming, schematic design, design development, construction document production, consultant coordination, client interaction, construction administration, etc. Strong working knowledge of all applicable codes. Willingness to travel throughout New England as needed Software: Bluebeam Revit Newforma Project Center Deltek Vision Microsoft Office Suite Video Conferencing Software What will set you apart LEED, WELL or another focused accreditation A collaborative spirit and desire to work closely with teams of designers Involvement in community and/or design-focused organizations or associations, showing a commitment to engagement in our community A sense of humor, love of design, and desire to contribute to the build environment in a real way. Expectations of all Staff: Strong work ethic Positive attitude Be a team player Be flexible, adaptable, and open to new ideas Actively seek out clarification via the expertise of colleagues when unsure. Be respectful of others and their opinions and ideas Manage your efforts efficiently and effectively to complete tasks on time and with limited impact on co-worker's schedules Be prompt to appointments and meetings out of the office as well as in-house Inform studio leader of PTO, or unexpected time away from the office and record in studio PTO Calendar Participate in meetings, trainings, and activities such as project team and committee meetings, all-office meetings (such as the Monthly Harriman Huddle), and studio-specific meetings. Ability to accept and learn from criticism Avoid conflicts of interest Market oneself and the company always by conducting oneself professionally: we all represent Harriman! Communicate, communicate, communicate! Benefits: We offer competitive salaries and a full benefits package including medical, dental, 401K program, hybrid work schedule, gym reimbursement, and a friendly, collaborative work environment. Harriman is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veteran status.

The Master Technician lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time. The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations. DUTIES & RESPONSIBILITIES: Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management. Provides automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications a. A1 - Engine Repair b. A2 - Automatic Transmission/Transaxle c. A3 - Manual Drive Train & Axles d. A4 - Suspension & Steering e. A5 - Brakes f. A6 - Electrical/Electronic Systems g. A7 - Heating & Air Conditioning h. A8 - Engine Performance Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced. Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process. Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service. Obtains needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returns all unused parts to the Desk Team after completion of service. Returns cores, batteries and used tires to designated security areas for appropriate handling. Maintains a minimum 16-week average productivity based on position: a. Technician 80% b. ASE Technician 90% c. Master Technician 100% Follows VIP's quality service policies to ensure work is performed in accordance with VIP quality standards. Completes all required training and certification for the position. VIP Processes, Essential Duties & Responsibilities a. Take and pass all required and assigned LMS training b. Complete all required safe equipment operation training c. Become a Licensed State Vehicle Inspector (state-specific requirement) d. Become T.I.A basic automotive tire service (BATS) certified and T.I.A. advanced TPMS certified e. Become ASE certified based on position: i. Technician: G1, A4 and A5 ii. ASE Technician: Four of the A-Series ASE certifications iii. Master Technician: All eight A-Series A1 thru A8 f. Train, support and deliver the 5-for-5 process to educate our customers about their vehicle's condition g. Attend meetings and training sessions as needed. Typically, several times per year. Quality, Safety & Housekeeping Responsibilities a. Road tests vehicles as necessary after service to ensure safe and satisfactory operating conditions b. Secures and locks customer vehicles when returning vehicles to parking lot upon completion of service c. Installs seat and steering wheel covers and floor mats prior to entering customers' vehicles d. Maintains a clean work area clear of debris, cores, unused parts and stray tools and equipment e. Maintains and cleans shop equipment immediately after use by removing debris, grease, chemicals, etc. f. Participates in daily and weekly shop maintenance programs as designated by Service Management g. Complies with established safety and loss prevention programs to include protective eyewear Additional Responsibilities (Performs other functions as required.) a. Maintains technical capabilities to ensure safe use of service equipment and maintain ASE certification status b. Reviews and Authorizes time worked and attendance records in DAYFORCE daily and weekly c. Complies with the provisions of VIP's culture and service standards d. Participates actively in team meetings e. Works in conjunction with the Service Manager to ensure shop equipment safe operation standards are met f. Complies with company, municipal, state, and federal regulations regulating disposal of hazardous waste Facility and Equipment Maintenance a. Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances b. Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer's needs c. Ensures appropriate steps are taken to maintain a clean service department throughout the business day d. Any facility or equipment issues should be entered into the facility or equipment database Procedural Compliance a. Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location. PERFORMANCE MEASURMENT: Maintain minimum 50% Productivity, measured as Billed Hours / Worked Hours Minimal come backs, ensuring work is completed properly the first time STANDARD MANAGEMENT WORK WEEK: SCHEDULE: The standard expectation is 5-day work and 40 hours per week. ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team REQUIRED QUALIFICATIONS: Knowledge, Skills, and Abilities Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations Effectively explain vehicle information to customers, present and respond to questions from coworkers Diagnose and recommend solutions to basic automotive problems Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form Ability to successfully perform required types of automotive services listed above Minimum Educational and/or Experience Level One year of related experience in automotive service field Completion of two-year college or technical school program recommended Or an equivalent combination of education and experience Certificates, Licenses, and/or Registrations Current, valid driver's license issued in state of residence Equipment Safety Certification ASE Certification G1 - Maintenance and light repair recommended ASE Certification A4 - Suspension & Steering ASE Certification A5 - Brakes State Inspection License Work Environment The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Installation Technician job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times. Physical Demands The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force. Essential Physical Activity Requirements Less than 1/3 of Time Sitting Pushing / Pulling Climbing Kneeling Crawling 1/3 to 2/3 of Time Reaching More than 2/3 of Time Standing Walking Essential Weightlifting/Force Exertion Requirements Listed below is a list which summarizes the amount of time spent and weight lifted, or force exerted in the position. Less than 1/3 of Time: More than 21lbs. 1/3 to 2/3 of Time: Up to 20lbs. Essential Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Color Vision (ability to identify and distinguish colors) Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point) Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships) Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) Work schedule 8 hour shift 10 hour shift 12 hour shift Weekend availability Monday to Friday Holidays Day shift Overtime Supplemental pay Bonus pay Benefits Flexible schedule Paid time off Health insurance Dental insurance Vision insurance Life insurance Disability insurance 401(k) 401(k) matching Referral program Employee discount Paid training Mileage reimbursement Other

TITLE: Manager-in-Training (M.I.T.) REPORTING TO: District Manager / Market Manager EMPLOYMENT CLASSIFICATION: Exempt The Manager-in-Training (M.I.T.) lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to be prepared to lead a team to ensure effective operation in serving customers at their location. The M.I.T. ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The M.I.T. will deliver an exceptional customer experience and results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES & RESPONSIBILITIES: Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management. Learn the VIP way of building an Extraordinary Team that delivers a different and better customer experience to every customer. Learn VIP's processes and be prepared to successfully execute the essential duties and responsibilities listed below Hire the best associates in the area Develop a superior team Ensure all store associates have taken and passed all their required LMS training Ensure all store associates complete any and all relevant vendor training Make sure all associates are T.I.A basic automotive service certified Career path with associates during structured associates coaching sessions Sign up associates and provide study material for any applicable ASE certifications Proper scheduling of the team to make sure they can meet our customers' needs all hours of operation Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings Monitor e-mail throughout the day for customer appointments and communication Train, support and deliver the 5 for 5 process to educate our customers about their vehicle's conditions and partnering with them on any necessary solutions Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order Attend off site meetings and training sessions as needed. Typically, several times per year Facility and Equipment Maintenance Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances. Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer's needs Manages daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each business day Ensures appropriate steps are taken to maintain a clean service department throughout the business day Inspects customer waiting area and parking lot for cleanliness each day prior to opening for business Any facility or equipment issues should be entered into the facility or equipment database Procedural Compliance Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location. Additional Responsibilities (Performs other functions as required.) Communicates with other levels of management as needed to ensure compliance with service standards and company policies Serves as policy administrator in assigned location PERFORMANCE MEASURMENT: The M.I.T. supports the Service Manager to help the team achieves all targeted levels of performance as outlined by leadership through various daily, weekly and monthly reports. STANDARD MANAGEMENT WORK WEEK: SCHEDULE: The standard expectation is 5-day work and minimum 50 hours per week. ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team REQUIRED QUALIFICATIONS: Knowledge, Skills, and Abilities Strong people management and leadership skills, motivational, supportive, assertive, and decisive Excellent verbal and written communication Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions Strong organization and time management skills A comprehensive understanding of automotive servicing and the industry Minimum Educational and/or Experience Level Two years related experience in automotive service management Completion of two-year college or technical school program recommended Or an equivalent combination of education and experience Proven results Certificates, Licenses, and/or Registrations Current, valid driver's license issued in state of residence Equipment Safety Certification ASE Certification C1- Service Consultant required ASE Certification P2 - Parts Specialist recommended ASE Certification G1 - Maintenance and light repair recommended State Inspection License Required (where applicable) ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned. Work Environment The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the M.I.T. job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times. Physical Demands The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force. Essential Physical Activity Requirements Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time Sitting Reaching Standing Pushing / Pulling Walking Climbing Kneeling Crawling Essential Weightlifting/Force Exertion Requirements Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position. Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time More than 21 lbs. Up to 20lbs. Essential Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Color Vision (ability to identify and distinguish colors) Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point) Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships) Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

TITLE: ASE Technician DEPARTMENT: Service Operations REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-Exempt _____________________________________________________________________________________________ The ASE Technician is responsible for productive diagnosis, repair, and replacement of both specialized and general automotive parts and accessories. An ASE Technician is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations. _____________________________________________________________________________________________ ESSENTIAL DUTIES & RESPONSIBILITIES: 1. Operational Duties • Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle • Ensures a VIP Multipoint Vehicle Inspection is completed on every vehicle serviced and returned to the Service Desk prior to initiating service on the vehicle • Participates and supports in an active role with the Inspect, Inform and Educate Program • Ensures a valid Service Work Order is visibly displayed with the vehicle while it is being serviced • Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service (Midtronics printouts, fluid testing strips, alignment printouts, etc) • Obtains needed parts through Service Manager, Service Writer, Retail Management or Retail Sales Associate personnel only • Returns all unused parts to Service Management or Retail personnel after the completion of service • Returns rebuilt parts cores, batteries and used tires to designated security areas for appropriate handling • Maintains average productive "billed labor hours" equivalent to 80% of hours worked during any consecutive sixteen week period • Minimizes "comeback" rate to one or less during any four week period • Supports VIP's Tire Program by performing general services to include tire replacement, oil changes, and related services when necessary to meet the business needs, as directed by Service Management. 2. Safety & Housekeeping Responsibilities • Road tests vehicles after completion of service to ensure safe and satisfactory operating conditions • Secures and locks customer vehicles when returning vehicles to parking lot areas upon completion of service • Installs seat covers, floor mats and steering wheel covers prior to entering customer's vehicles and removes them upon completion • Maintains a clean work area clear of debris, cores, unused parts and stray tools and equipment • Maintains and cleans shop equipment immediately after use by removing debris, grease, chemicals, etc • Participates in daily and weekly shop maintenance programs as designated by Service Management • Complies with established safety and loss prevention programs to include protective eyewear 3. Additional Responsibilities (Performs other functions as required.) • Maintains technical capabilities to ensure proficient use of service equipment and maintain ASE certification status • Complies with the provisions of VIP's culture and service standards • Participates in periodic employee meetings to implement new and continuing training programs, train service employees on OSHA and company safety standards and inform employees of other program, policy, procedural, and/or product changes • Works in conjunction with the Service Manager to ensure shop equipment preventative maintenance standards are met • Supports on the job training of the apprentice mentorship program • Coordinates and communicates with Service Manager as needed to ensure productive operational teamwork between Retails sales and Service departments • Complies with company, municipal, state, and federal regulations regulating disposal of hazardous waste materials PERFORMANCE MEASUREMENT: • Maintain 80% minimum productivity • Minimal come-backs/ high customer service standards • Work as scheduled by Management _____________________________________________________________________________________________ ORGANIZATIONAL RELATIONSHIPS: • Reports directly to the Service Manager • Receives supervisory directions from Service Manager, Store Manager and Assistant Managers • Receives assignments and work directions from the Service Desk personnel in order to meet work flow efficiency _____________________________________________________________________________________________ REQUIRED QUALIFICATIONS: 1. Knowledge, Skills, and Abilities • Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations • Effectively explain technical information to customers, present and respond to questions from coworkers, trainers and supervisors • Calculate figures and amounts such as subtotals, totals, tax rates, ratios, and percentages • Diagnose and recommend solutions to basic and complex automotive problems and deal with a variety of concrete variables in situations where limited diagnostic standardization exists • Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form • Ability to successfully and accurately perform the following types of work (not limited to): o No Start Diagnosis o Minor Engine Repair o A/C Diagnosis and Repair o Heating and Cooling Diagnosis and Repair o Drive ability Diagnosis o Steering and Suspension Diagnosis and Repair o Brake Diagnosis and Repair o Exhaust System Diagnosis and Repair o Air Induction / Fuel System Services o Fluid Exchanges o 4-Wheel Alignments o Tire Mounting and Balancing 2. Minimum Education and/or Experience Level • Completion of two-year college or technical school recommended • Minimum of 3 years experience as a Certified Technician 3. Certificates, Licenses, and/or Registrations • Current, valid driver's license issued in state of residence • Automotive Service Excellence (ASE) in 4 or more specialties and one IMACA or MACS certification for refrigerant handling and recovery • State Motor Vehicle Inspection License is required if store is located in a state that participates in vehicle safety and emission inspections and the facility is licensed to perform them ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to 2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the employee is exposed to varying weather, climate, and temperature conditions, mechanical equipment, automotive, and industrial cleaning chemicals and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times. Physical Demands The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table which summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Essential Physical Activity Requirements Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time Sitting Carrying Standing Pushing / Pulling Reaching Walking Climbing Kneeling Crawling Essential Weight Lifting/Force Exertion Requirements Listed below is a table which summarizes the amount of time spent and weight lifted or force exerted in the position. Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time More than 51 lbs Up to 50 lbs Essential Vision Requirements • Close vision (clear vision at 20 inches or less) • Distance Vision (clear vision at 20 feet or more) • Color Vision (ability to identify and distinguish colors) • Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point) • Depth Perception (three dimensional vision, ability to judge distances and spatial relationships) • Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Job DescriptionDescription: Harriman's multi-disciplinary design practice is seeking a Graphic Design Specialist to join our team! In this position you will have the opportunity to collaborate with a talented group of design professionals working on a wide range of projects with diverse clients to shape communities throughout New England. Our work is challenging, creative, and is based on the belief that design is a cooperative human endeavor centered on knowledge, ingenuity, and beauty. This position works directly with our marketing team to design impactful and unified digital, print, and presentation content (among other creative projects) Responsibilities: · Reinforce Harriman's brand throughout all aspects of company communications · Participate in and oversee web and digital media campaigns and communications · Create and manage social media content development experience, with an emphasis on Facebook, Instagram and LinkedIn · Assists in preparing presentation materials for display boards, advertising brochures, and promotional news articles · Assist in developing and editing written content for proposals, project descriptions, newsletters, press releases, awards submissions, and website pages · Design invitations and collateral for internal and externals events and firm initiatives · Assist in maintaining and updating firm graphic identity and the creation of graphic standards as needed Requirements: Requirements · 3-5 years' experience in Graphic Design · Associate or bachelor's degree in graphic design · A collaborative, creative spirit and desire to work closely with teams · Strong organizational skills · Ability to work in a deadline-driven environment · Highly visual, meticulous attention to detail, and an ability to work concurrently on multiple projects · A sense of humor, love of design, and desire to contribute to the built environment in a meaningful way Software Proficiencies: · High degree of proficiency in Adobe Creative Suite · Experience within a PC network environment · Experience with MS Office incl. PowerPoint · Professional social media content development experience What will set you apart: In addition to the required technical skills, we must work together collaboratively in a team environment to succeed. Some general expectations that are required for all staff members include, but are not limited to, the following: Strong work ethic Positive attitude Be a team player Be flexible, adaptable, and open to new ideas Market oneself and the company always by conducting oneself professionally Communicate, communicate, communicate! Benefits: We offer completive salaries and a full benefits package including medical, dental, 401K program, hybrid work schedule, gym reimbursement, and a friendly, collaborative work environment. Harriman is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veteran status.

The Service Writer lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and processes to help the team ensure that all customers get a different & better experience. A Service Writer must be able to work effectively with team members to ensure effective communication, teamwork, and operation in serving customers at their location. The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES & RESPONSIBILITIES: Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management. Serve customers by consulting with them, building relationships with them, and by following the VIP processes to educate them about the condition of their vehicle, based on mileage and results of the MPI vehicle inspection. Achieve better than average success in customer engagement as measured by VIP Sales & Execution (SAX) score Learn and be able to successfully execute all activities as assigned by the Service Manager and help the team deliver a different and better customer experience to every customer. Learn VIP's processes and be prepared to successfully execute the essential duties and responsibilities listed below a. Take and pass all required and assigned LMS training b. Complete any and all relevant vendor training c. Become T.I.A basic automotive tire service (BATS) certified d. Become T.I.A. advanced TPMS certified e. Become ASE certified f. Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings g. Monitor e-mail throughout the day for customer appointments and communication h. Train, support and deliver the 5 for 5 process to educate our customers about their vehicle's conditions and partnering with them on any necessary solutions i. Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order j. Attend off site meetings and training sessions as needed. Typically, several times per year Facility and Equipment Maintenance a. Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances b. Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer's needs c. Manages daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each business day d. Ensures appropriate steps are taken to maintain a clean service department throughout the business day e. Inspects customer waiting area and parking lot for cleanliness each day prior to opening for business f. Any facility or equipment issues should be entered into the facility or equipment database Procedural Compliance a. Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location. Additional Responsibilities (Performs other functions as required.) Communicates with management as needed to ensure compliance with service standards and company policies PERFORMANCE MEASURMENT: The Service Writer supports the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports. STANDARD MANAGEMENT WORK WEEK: SCHEDULE: The standard expectation is 5-day work and 40 hours per week. ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team REQUIRED QUALIFICATIONS: Knowledge, Skills, and Abilities Excellent verbal and written communication Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions Strong organization and time management skills A comprehensive understanding of automotive servicing and the industry Minimum Educational and/or Experience Level One year of related experience in automotive service field Completion of two-year college or technical school program recommended Or an equivalent combination of education and experience Proven results Certificates, Licenses, and/or Registrations Current, valid driver's license issued in state of residence Equipment Safety Certification ASE Certification C1- Service Consultant required ASE Certification P2 - Parts Specialist recommended ASE Certification G1 - Maintenance and light repair recommended State Inspection License Required (where applicable) ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned. Work Environment The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Service Manager job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times. Physical Demands The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force. Essential Physical Activity Requirements Less than 1/3 of Time Sitting Pushing / Pulling Climbing Kneeling Crawling 1/3 to 2/3 of Time Reaching More than 2/3 of Time Standing Walking Essential Weightlifting/Force Exertion Requirements Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position. Less than 1/3 of Time More than 21lbs. 1/3 to 2/3 of Time Up to 20lbs. Essential Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Color Vision (ability to identify and distinguish colors) Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point) Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships) Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) Work schedule 8 hour shift 10 hour shift 12 hour shift Weekend availability Monday to Friday Holidays Day shift Overtime Supplemental pay Bonus pay Benefits Flexible schedule Paid time off Health insurance Dental insurance Vision insurance Life insurance Disability insurance 401(k) 401(k) matching Referral program Employee discount Paid training Mileage reimbursement

Harriman is growing! We are looking for a Senior Architectural Designer for our PK-12 studio to join our team and join our full-service practice. If you are looking for a firm that understands the importance of work-life balance, enjoys working with lots of other people, and can work independently in our hybrid-work environment, then this is an opportunity that you need to look into! Harriman's growing multi-disciplinary practice is seeking a Senior Architectural Designer to join our team. With a holistic, ground-up approach to design, our architectural staff works closely with the firm's integrated engineering groups to fulfill our mission to design relevant and innovative solutions to human needs. Our work is challenging, creative, and is based on the belief that design is a collaborative human endeavor centered on knowledge, ingenuity and beauty. Duties and Responsibilities: Responsible for specific technical design aspects of an assigned major project, including investigation, evaluation, and recommendation of design solutions that best meet the client's needs. Provides professional architectural consultation in the planning, designing, and coordinating of large complex projects. Independently applies advanced architectural concepts and designs. Carries out complex or novel assignments requiring developing new or improved techniques and procedures. May provide technical guidance to less experienced architects/architectural staff. An unlicensed designer who is competent in all conventional aspects of architecture. Performs work requiring independent judgment in evaluation, selection, and adaptation/modification of standard techniques, procedures, and criteria. Independently solves problems encountered. All work shall be reviewed by the supervising licensed architect, who will provide technical guidance and instruction. Requirements Requirements: We're looking for an experienced architect to support our thriving PK-12 education practice. The successful candidate would have the following skills and experience: 5 Minimum Years of Experience as an architectural designer 2-year Professional Degree in Architecture (or related field of study) from an accredited College or University Knowledge of building construction details and materials Demonstrated skills in English for both oral and written communications Skill and Experience with all aspects of project delivery, including conceptual design and programming, schematic design, design development, construction document production, consultant coordination, client interaction, construction administration, etc. Working knowledge of building, accessibility, and life safety codes Able to work collaboratively in a team environment LEED Accredited Professional (AP) is desired Software Proficiencies: Bluebeam Revit AutoCAD Newforma Project Center Procore Deltek Vision Microsoft Office Suite Zoom/Teams/Video Conferencing Software What will set you apart: · A collaborative spirit and desire to work closely with teams · Involvement in community and/or design-focused organizations or associations, showing a commitment to engagement in our community · A sense of humor, love of design, and desire to contribute to the build environment in a real way. Expectations of all Staff: The following are some expectations for all of our staff: Strong work ethic Positive attitude Be a team player Be flexible, adaptable, and open to new ideas Actively seek out clarification via the expertise of colleagues when unsure. Be respectful of others and their opinions and ideas Manage your efforts efficiently and effectively to complete tasks on time and with limited impact on co-worker's schedules Be prompt to appointments and meetings out of the office as well as in-house Inform studio leader of PTO, or unexpected time away from the office and record in studio PTO Calendar Participate in meetings, trainings, and activities such as project team and committee meetings, all-office meetings (such as the Monthly Harriman Huddle), and studio-specific meetings. Ability to accept and learn from criticism Avoid conflicts of interest Market oneself and the company always by conducting oneself professionally: we all represent Harriman! Communicate, communicate, communicate! Benefits: We offer competitive salaries and a full benefits package including medical, dental, 401K program, hybrid work schedule, gym reimbursement, and a friendly, collaborative work environment. Harriman is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veteran status.

Job DescriptionDescription: Harriman is growing! We are looking for a Senior Architect -Project Manager for our PK-12 studio to join our team and join our full-service practice. If you are looking for a firm that understands the importance of work-life balance, enjoys working with lots of other people, and can work independently in our hybrid-work environment, then this is an opportunity that you need to look into! With a holistic, ground-up approach to design, our architectural staff works closely with the firm's integrated engineering groups to fulfill our mission to design relevant and innovative solutions to human needs. Our work is challenging, creative, and is based on the belief that design is a collaborative human endeavor centered on knowledge, ingenuity and beauty. Requirements: We're looking for an experienced architect to support our thriving PK-12 education practice. The successful candidate would have the following skills and experience: Minimum 10 Years of experience Professional Degree in Architecture from an accredited University, or sufficient years of professional experience to have obtained licensure Licensed as an Architect in Maine, New Hampshire and/or Massachusetts. Demonstrated skills in oral and written communication. Skill and Experience with all aspects of project delivery including conceptual design and programming, schematic design, design development, construction document production, consultant coordination, client interaction, construction administration, etc. Strong working knowledge of all applicable codes. Willingness to travel throughout New England as needed Software: Bluebeam Revit Newforma Project Center Deltek Vision Microsoft Office Suite Video Conferencing Software What will set you apart LEED, WELL or another focused accreditation A collaborative spirit and desire to work closely with teams of designers Involvement in community and/or design-focused organizations or associations, showing a commitment to engagement in our community A sense of humor, love of design, and desire to contribute to the build environment in a real way. Expectations of all Staff: Strong work ethic Positive attitude Be a team player Be flexible, adaptable, and open to new ideas Actively seek out clarification via the expertise of colleagues when unsure. Be respectful of others and their opinions and ideas Manage your efforts efficiently and effectively to complete tasks on time and with limited impact on co-worker's schedules Be prompt to appointments and meetings out of the office as well as in-house Inform studio leader of PTO, or unexpected time away from the office and record in studio PTO Calendar Participate in meetings, trainings, and activities such as project team and committee meetings, all-office meetings (such as the Monthly Harriman Huddle), and studio-specific meetings. Ability to accept and learn from criticism Avoid conflicts of interest Market oneself and the company always by conducting oneself professionally: we all represent Harriman! Communicate, communicate, communicate! Benefits: We offer competitive salaries and a full benefits package including medical, dental, 401K program, hybrid work schedule, gym reimbursement, and a friendly, collaborative work environment. Harriman is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veteran status.

TITLE: Installation Technician REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly The Installation Technician (I.T.) lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. An I.T. must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The I.T. is responsible for effective repair and replacement of automotive tires, parts, fluids, and accessories and ensuring these services are done right the first time. An I.T. is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations. DUTIES & RESPONSIBILITIES: Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management. Provides automotive repair and maintenance services for customers, including but not limited to: Tire Services, Oil Changes, Under hood Services (Batteries, Filters, Bulbs, Wipers, etc.), Multi-point Vehicle Inspections (MPIs), Wheel Alignments and Preventive Maintenance Services. Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced. Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process. Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service. Obtains needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returns all unused parts to the Desk Team after completion of service. Returns cores, batteries and used tires to designated security areas for appropriate handling. Maintains a minimum average productivity of 50% during any consecutive sixteen-week period. Follows VIP's quality service policies to ensure work is performed in accordance with VIP quality standards. Completes all required training and certification for the position. VIP Processes, Essential Duties & Responsibilities Take and pass all required and assigned LMS training Complete all required safe equipment operation training Become a Licensed State Vehicle Inspector (state-specific requirement) Become T.I.A basic automotive tire service (BATS) certified and T.I.A. advanced TPMS certified Become ASE certified in G1, A4 and A5 Train, support and deliver the 5-for-5 process to educate our customers about their vehicle's condition Attend meetings and training sessions as needed. Typically, several times per year. Quality, Safety & Housekeeping Responsibilities Road tests vehicles as necessary after service to ensure safe and satisfactory operating conditions Secures and locks customer vehicles when returning vehicles to parking lot upon completion of service Installs seat and steering wheel covers and floor mats prior to entering customers' vehicles Maintains a clean work area clear of debris, cores, unused parts and stray tools and equipment Maintains and cleans shop equipment immediately after use by removing debris, grease, chemicals, etc. Participates in daily and weekly shop maintenance programs as designated by Service Management Complies with established safety and loss prevention programs to include protective eyewear Additional Responsibilities (Performs other functions as required.) Maintains technical capabilities to ensure safe use of service equipment and maintain ASE certification status Reviews and Authorizes time worked and attendance records in DAYFORCE daily and weekly Complies with the provisions of VIP's culture and service standards Participates actively in team meetings Works in conjunction with the Service Manager to ensure shop equipment safe operation standards are met Complies with company, municipal, state, and federal regulations regulating disposal of hazardous waste Facility and Equipment Maintenance Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer's needs Ensures appropriate steps are taken to maintain a clean service department throughout the business day Any facility or equipment issues should be entered into the facility or equipment database Procedural Compliance Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location. PERFORMANCE MEASURMENT: Maintain minimum 50% Productivity, measured as Billed Hours / Worked Hours Minimal come backs, ensuring work is completed properly the first time STANDARD MANAGEMENT WORK WEEK: SCHEDULE: The standard expectation is 5-day work and 40 hours per week. ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team REQUIRED QUALIFICATIONS: Knowledge, Skills, and Abilities Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations Effectively explain vehicle information to customers, present and respond to questions from coworkers Diagnose and recommend solutions to basic automotive problems Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form Ability to successfully perform required types of automotive services listed above Minimum Educational and/or Experience Level One year of related experience in automotive service field Completion of two-year college or technical school program recommended Or an equivalent combination of education and experience Certificates, Licenses, and/or Registrations Current, valid driver's license issued in state of residence Equipment Safety Certification ASE Certification G1 - Maintenance and light repair recommended ASE Certification A4 - Suspension & Steering ASE Certification A5 - Brakes State Inspection License Work Environment The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Installation Technician job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times. Physical Demands The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force. Essential Physical Activity Requirements Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time Sitting Reaching Standing Pushing / Pulling Walking Climbing Kneeling Crawling Essential Weightlifting/Force Exertion Requirements Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position. Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time More than 21lbs. Up to 20lbs. Essential Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Color Vision (ability to identify and distinguish colors) Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point) Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships) Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

TITLE: Service Manager REPORTING TO: District Manager / Market Manager EMPLOYMENT CLASSIFICATION: Exempt The Service Manager: · Must be an inspirational leader who lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by setting expectations such that VIP team members deliver an exceptional experience for every customer. · Fulfills VIP's vision where all VIP Professionals love their jobs because they are appreciated, well-prepared, enjoy serving others, and find personal success as a member of the VIP family. · Creates a working environment aligned with VIP's team culture that attracts and recognizes high-performing, career-minded people, encourages engagement from everyone, and fosters personal growth. · Maintains a safe workplace and ensures compliance with all policies and federal, state and local regulations. ESSENTIAL DUTIES & RESPONSIBILITIES: 1. Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management. 2. Team Building: Build an Extraordinary Team that delivers a different and better customer experience to every customer a. Hire the best associates in the area b. Develop a superior team i. Ensure all associates have taken and passed all of their required LMS training ii. Have all associates complete any and all relevant vendor training. iii. Make sure all associates are T.I.A basic automotive service certified iv. Career path with associates during structured associates coaching sessions v. Sign up associates and provide study material for any applicable ASE certifications c. Proper scheduling of the team to make sure they are able to meet our customers needs all hours of operation. d. Effectively communicate with the team throughout the day, daily huddles and bi-monthly store meetings. e. Monitor e-mail frequently for customer appointments and communication. f. Train, support and deliver the 5 for 5 process to educate our customers about their vehicle's conditions and partnering with them on any necessary solutions. g. Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order. h. Attend off site meetings and training sessions as needed, typically, several times per year. 2. Facility and Equipment Maintenance · Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances. · Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer's needs · Manages daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each business day · Ensures appropriate steps are taken to maintain a clean service department throughout the business day · Inspects customer waiting area and parking lot for cleanliness each day prior to opening for business · Any facility or equipment issues should be entered into the facility or equipment database 3. Procedural Compliance · Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location. 4. Additional Responsibilities (Performs other functions as required.) · Communicates with other levels of management as needed to ensure compliance with service standards and company policies · Serves as policy administrator in assigned location PERFORMANCE MEASURMENT: · Achieves all targeted levels of performance as outlined by leadership through various reports. STANDARD MANAGEMENT WORK WEEK: · SCHEDULE: The standard expectation is 5-day work and minimum 50 hours per week. · ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team REQUIRED QUALIFICATIONS: 1. Knowledge, Skills, and Abilities · Strong people management and leadership skills, motivational, supportive, assertive and decisive · Excellent verbal and written communication · Sound business sense, with the ability to analyze, prioritize, identify and implement solutions · Strong organization and time management skills · A comprehensive understanding of automotive servicing and the industry 2. Minimum Educational and/or Experience Level · Two years related experience in automotive service management · Completion of two-year college or technical school program recommended · Or an equivalent combination of education and experience 3. Proven results Certificates, Licenses, and/or Registrations · Current, valid driver's license issued in state of residence · Equipment Safety Certification · ASE Certification C1- Service Consultant required · ASE Certification P2 - Parts Specialist recommended · ASE Certification G1 - Maintenance and light repair recommended · State Inspection License Required (where applicable) ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned. Work Environment The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Service Manager job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times. Physical Demands The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force. Essential Physical Activity Requirements Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time Sitting Reaching Standing Pushing / Pulling Walking Climbing Kneeling Crawling Essential Weightlifting/Force Exertion Requirements Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position. Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time More than 21 lbs. Up to 20lbs. Essential Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Color Vision (ability to identify and distinguish colors) Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point) Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships) Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The Master Technician lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time. The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations. DUTIES & RESPONSIBILITIES: Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management. Provides automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications a. A1 - Engine Repair b. A2 - Automatic Transmission/Transaxle c. A3 - Manual Drive Train & Axles d. A4 - Suspension & Steering e. A5 - Brakes f. A6 - Electrical/Electronic Systems g. A7 - Heating & Air Conditioning h. A8 - Engine Performance Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced. Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process. Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service. Obtains needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returns all unused parts to the Desk Team after completion of service. Returns cores, batteries and used tires to designated security areas for appropriate handling. Maintains a minimum 16-week average productivity based on position: a. Technician 80% b. ASE Technician 90% c. Master Technician 100% Follows VIP's quality service policies to ensure work is performed in accordance with VIP quality standards. Completes all required training and certification for the position. VIP Processes, Essential Duties & Responsibilities a. Take and pass all required and assigned LMS training b. Complete all required safe equipment operation training c. Become a Licensed State Vehicle Inspector (state-specific requirement) d. Become T.I.A basic automotive tire service (BATS) certified and T.I.A. advanced TPMS certified e. Become ASE certified based on position: i. Technician: G1, A4 and A5 ii. ASE Technician: Four of the A-Series ASE certifications iii. Master Technician: All eight A-Series A1 thru A8 f. Train, support and deliver the 5-for-5 process to educate our customers about their vehicle's condition g. Attend meetings and training sessions as needed. Typically, several times per year. Quality, Safety & Housekeeping Responsibilities a. Road tests vehicles as necessary after service to ensure safe and satisfactory operating conditions b. Secures and locks customer vehicles when returning vehicles to parking lot upon completion of service c. Installs seat and steering wheel covers and floor mats prior to entering customers' vehicles d. Maintains a clean work area clear of debris, cores, unused parts and stray tools and equipment e. Maintains and cleans shop equipment immediately after use by removing debris, grease, chemicals, etc. f. Participates in daily and weekly shop maintenance programs as designated by Service Management g. Complies with established safety and loss prevention programs to include protective eyewear Additional Responsibilities (Performs other functions as required.) a. Maintains technical capabilities to ensure safe use of service equipment and maintain ASE certification status b. Reviews and Authorizes time worked and attendance records in DAYFORCE daily and weekly c. Complies with the provisions of VIP's culture and service standards d. Participates actively in team meetings e. Works in conjunction with the Service Manager to ensure shop equipment safe operation standards are met f. Complies with company, municipal, state, and federal regulations regulating disposal of hazardous waste Facility and Equipment Maintenance a. Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances b. Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer's needs c. Ensures appropriate steps are taken to maintain a clean service department throughout the business day d. Any facility or equipment issues should be entered into the facility or equipment database Procedural Compliance a. Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location. PERFORMANCE MEASURMENT: Maintain minimum 50% Productivity, measured as Billed Hours / Worked Hours Minimal come backs, ensuring work is completed properly the first time STANDARD MANAGEMENT WORK WEEK: SCHEDULE: The standard expectation is 5-day work and 40 hours per week. ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team REQUIRED QUALIFICATIONS: Knowledge, Skills, and Abilities Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations Effectively explain vehicle information to customers, present and respond to questions from coworkers Diagnose and recommend solutions to basic automotive problems Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form Ability to successfully perform required types of automotive services listed above Minimum Educational and/or Experience Level One year of related experience in automotive service field Completion of two-year college or technical school program recommended Or an equivalent combination of education and experience Certificates, Licenses, and/or Registrations Current, valid driver's license issued in state of residence Equipment Safety Certification ASE Certification G1 - Maintenance and light repair recommended ASE Certification A4 - Suspension & Steering ASE Certification A5 - Brakes State Inspection License Work Environment The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Installation Technician job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times. Physical Demands The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force. Essential Physical Activity Requirements Less than 1/3 of Time Sitting Pushing / Pulling Climbing Kneeling Crawling 1/3 to 2/3 of Time Reaching More than 2/3 of Time Standing Walking Essential Weightlifting/Force Exertion Requirements Listed below is a list which summarizes the amount of time spent and weight lifted, or force exerted in the position. Less than 1/3 of Time: More than 21lbs. 1/3 to 2/3 of Time: Up to 20lbs. Essential Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Color Vision (ability to identify and distinguish colors) Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point) Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships) Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) Work schedule 8 hour shift 10 hour shift 12 hour shift Weekend availability Monday to Friday Holidays Day shift Overtime Benefits Flexible schedule Paid time off Health insurance Dental insurance Vision insurance Life insurance Disability insurance 401(k) 401(k) matching Referral program Employee discount Paid training Mileage reimbursement Other

TITLE: Manager-in-Training (M.I.T.) REPORTING TO: District Manager / Market Manager EMPLOYMENT CLASSIFICATION: Exempt The Manager-in-Training (M.I.T.) lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to be prepared to lead a team to ensure effective operation in serving customers at their location. The M.I.T. ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The M.I.T. will deliver an exceptional customer experience and results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES & RESPONSIBILITIES: 1. Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management. 2. Learn the VIP way of building an Extraordinary Team that delivers a different and better customer experience to every customer. 3. Learn VIP's processes and be prepared to successfully execute the essential duties and responsibilities listed below a. Hire the best associates in the area b. Develop a superior team i. Ensure all store associates have taken and passed all their required LMS training ii. Ensure all store associates complete any and all relevant vendor training iii. Make sure all associates are T.I.A basic automotive service certified iv. Career path with associates during structured associates coaching sessions v. Sign up associates and provide study material for any applicable ASE certifications c. Proper scheduling of the team to make sure they can meet our customers' needs all hours of operation d. Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings e. Monitor e-mail throughout the day for customer appointments and communication f. Train, support and deliver the 5 for 5 process to educate our customers about their vehicle's conditions and partnering with them on any necessary solutions g. Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order h. Attend off site meetings and training sessions as needed. Typically, several times per year 3. Facility and Equipment Maintenance · Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances. · Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer's needs · Manages daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each business day · Ensures appropriate steps are taken to maintain a clean service department throughout the business day · Inspects customer waiting area and parking lot for cleanliness each day prior to opening for business · Any facility or equipment issues should be entered into the facility or equipment database 4. Procedural Compliance · Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location. 5. Additional Responsibilities (Performs other functions as required.) · Communicates with other levels of management as needed to ensure compliance with service standards and company policies · Serves as policy administrator in assigned location PERFORMANCE MEASURMENT: · The M.I.T. supports the Service Manager to help the team achieves all targeted levels of performance as outlined by leadership through various daily, weekly and monthly reports. STANDARD MANAGEMENT WORK WEEK: · SCHEDULE: The standard expectation is 5-day work and minimum 50 hours per week. · ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team REQUIRED QUALIFICATIONS: 1. Knowledge, Skills, and Abilities · Strong people management and leadership skills, motivational, supportive, assertive, and decisive · Excellent verbal and written communication · Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions · Strong organization and time management skills · A comprehensive understanding of automotive servicing and the industry 2. Minimum Educational and/or Experience Level · Two years related experience in automotive service management · Completion of two-year college or technical school program recommended · Or an equivalent combination of education and experience 3. Proven results Certificates, Licenses, and/or Registrations · Current, valid driver's license issued in state of residence · Equipment Safety Certification · ASE Certification C1- Service Consultant required · ASE Certification P2 - Parts Specialist recommended · ASE Certification G1 - Maintenance and light repair recommended · State Inspection License Required (where applicable) ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned. Work Environment The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the M.I.T. job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times. Physical Demands The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force. Essential Physical Activity Requirements Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time Sitting Reaching Standing Pushing / Pulling Walking Climbing Kneeling Crawling Essential Weightlifting/Force Exertion Requirements Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position. Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time More than 21 lbs. Up to 20lbs. Essential Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Color Vision (ability to identify and distinguish colors) Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point) Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships) Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) ACKNOWLEDGEMENT: Supervisor Date Associate Date This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities.

Harriman's multi-disciplinary design practice is seeking a Graphic Design Specialist to join our team! In this position you will have the opportunity to collaborate with a talented group of design professionals working on a wide range of projects with diverse clients to shape communities throughout New England. Our work is challenging, creative, and is based on the belief that design is a cooperative human endeavor centered on knowledge, ingenuity, and beauty. This position works directly with our marketing team to design impactful and unified digital, print, and presentation content (among other creative projects) Responsibilities: · Reinforce Harriman's brand throughout all aspects of company communications · Participate in and oversee web and digital media campaigns and communications · Create and manage social media content development experience, with an emphasis on Facebook, Instagram and LinkedIn · Assists in preparing presentation materials for display boards, advertising brochures, and promotional news articles · Assist in developing and editing written content for proposals, project descriptions, newsletters, press releases, awards submissions, and website pages · Design invitations and collateral for internal and externals events and firm initiatives · Assist in maintaining and updating firm graphic identity and the creation of graphic standards as needed Requirements Requirements · 3-5 years' experience in Graphic Design · Associate or bachelor's degree in graphic design · A collaborative, creative spirit and desire to work closely with teams · Strong organizational skills · Ability to work in a deadline-driven environment · Highly visual, meticulous attention to detail, and an ability to work concurrently on multiple projects · A sense of humor, love of design, and desire to contribute to the built environment in a meaningful way Software Proficiencies: · High degree of proficiency in Adobe Creative Suite · Experience within a PC network environment · Experience with MS Office incl. PowerPoint · Professional social media content development experience What will set you apart: In addition to the required technical skills, we must work together collaboratively in a team environment to succeed. Some general expectations that are required for all staff members include, but are not limited to, the following: Strong work ethic Positive attitude Be a team player Be flexible, adaptable, and open to new ideas Market oneself and the company always by conducting oneself professionally Communicate, communicate, communicate! Benefits: We offer completive salaries and a full benefits package including medical, dental, 401K program, hybrid work schedule, gym reimbursement, and a friendly, collaborative work environment. Harriman is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veteran status.

Job DescriptionDescription: Harriman is growing! We are looking for a Senior Architectural Designer for our PK-12 studio to join our team and join our full-service practice. If you are looking for a firm that understands the importance of work-life balance, enjoys working with lots of other people, and can work independently in our hybrid-work environment, then this is an opportunity that you need to look into! Harriman's growing multi-disciplinary practice is seeking a Senior Architectural Designer to join our team. With a holistic, ground-up approach to design, our architectural staff works closely with the firm's integrated engineering groups to fulfill our mission to design relevant and innovative solutions to human needs. Our work is challenging, creative, and is based on the belief that design is a collaborative human endeavor centered on knowledge, ingenuity and beauty. Duties and Responsibilities: Responsible for specific technical design aspects of an assigned major project, including investigation, evaluation, and recommendation of design solutions that best meet the client's needs. Provides professional architectural consultation in the planning, designing, and coordinating of large complex projects. Independently applies advanced architectural concepts and designs. Carries out complex or novel assignments requiring developing new or improved techniques and procedures. May provide technical guidance to less experienced architects/architectural staff. An unlicensed designer who is competent in all conventional aspects of architecture. Performs work requiring independent judgment in evaluation, selection, and adaptation/modification of standard techniques, procedures, and criteria. Independently solves problems encountered. All work shall be reviewed by the supervising licensed architect, who will provide technical guidance and instruction. Requirements: Requirements: We're looking for an experienced architect to support our thriving PK-12 education practice. The successful candidate would have the following skills and experience: 5 Minimum Years of Experience as an architectural designer 2-year Professional Degree in Architecture (or related field of study) from an accredited College or University Knowledge of building construction details and materials Demonstrated skills in English for both oral and written communications Skill and Experience with all aspects of project delivery, including conceptual design and programming, schematic design, design development, construction document production, consultant coordination, client interaction, construction administration, etc. Working knowledge of building, accessibility, and life safety codes Able to work collaboratively in a team environment LEED Accredited Professional (AP) is desired Software Proficiencies: Bluebeam Revit AutoCAD Newforma Project Center Procore Deltek Vision Microsoft Office Suite Zoom/Teams/Video Conferencing Software What will set you apart: · A collaborative spirit and desire to work closely with teams · Involvement in community and/or design-focused organizations or associations, showing a commitment to engagement in our community · A sense of humor, love of design, and desire to contribute to the build environment in a real way. Expectations of all Staff: The following are some expectations for all of our staff: Strong work ethic Positive attitude Be a team player Be flexible, adaptable, and open to new ideas Actively seek out clarification via the expertise of colleagues when unsure. Be respectful of others and their opinions and ideas Manage your efforts efficiently and effectively to complete tasks on time and with limited impact on co-worker's schedules Be prompt to appointments and meetings out of the office as well as in-house Inform studio leader of PTO, or unexpected time away from the office and record in studio PTO Calendar Participate in meetings, trainings, and activities such as project team and committee meetings, all-office meetings (such as the Monthly Harriman Huddle), and studio-specific meetings. Ability to accept and learn from criticism Avoid conflicts of interest Market oneself and the company always by conducting oneself professionally: we all represent Harriman! Communicate, communicate, communicate! Benefits: We offer competitive salaries and a full benefits package including medical, dental, 401K program, hybrid work schedule, gym reimbursement, and a friendly, collaborative work environment. Harriman is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veteran status.