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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Boston, MA | $148,109 | $71.21 |
| 2 | Seattle, WA | $142,420 | $68.47 |
| 3 | Jersey City, NJ | $137,972 | $66.33 |
| 4 | Chicago, IL | $134,091 | $64.47 |
| 5 | Los Angeles, CA | $131,857 | $63.39 |
| 6 | Stevens Point, WI | $126,583 | $60.86 |
| 7 | Reston, VA | $126,412 | $60.77 |
| 8 | Jeffersonville, IN | $125,151 | $60.17 |
| 9 | Olathe, KS | $120,803 | $58.08 |
| 10 | Philadelphia, PA | $120,078 | $57.73 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Senior Manager | $136,817 | $66 | - |
| 2 | Customer Solutions Manager | $127,531 | $61 | - |
| 3 | Customer Relations Manager | $123,853 | $60 | - |
| 4 | Customer Leader | $118,564 | $57 | - |
| 5 | Customer Satisfaction Manager | $117,141 | $56 | - |
| 6 | Customer Support Manager | $111,522 | $54 | - |
| 7 | Manager Of Customer Service Department | $93,055 | $45 | - |
| 8 | Customer Account Manager | $90,296 | $43 | - |
| 9 | Customer Service Team Manager | $71,077 | $34 | - |
| 10 | Customer Care Manager | $64,198 | $31 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Apollo Global Management | $127,091 | $61 | - |
| 2 | Citi | $121,982 | $59 | 4 |
| 3 | The Vanguard Group | $117,648 | $57 | 3 |
| 4 | Morgan Stanley | $105,416 | $51 | 8 |
| 5 | BNY Mellon | $102,392 | $49 | 15 |
| 6 | Raymond James Financial | $99,793 | $48 | 2 |
| 7 | Aetna | $98,207 | $47 | - |
| 8 | Prudential Retirement Insurance And Annuity Co | $84,681 | $41 | - |
| 9 | Prudential Financial | $77,752 | $37 | - |
| 10 | Chubb | $77,435 | $37 | 11 |
| 11 | MetLife | $74,473 | $36 | 29 |
| 12 | Genworth | $72,336 | $35 | - |
| 13 | Ameriprise Financial | $70,557 | $34 | 2 |
| 14 | MassMutual | $69,902 | $34 | 1 |
| 15 | The Travelers Companies | $68,360 | $33 | - |
| 16 | Zurich | $66,721 | $32 | 76 |
| 17 | USAA | $64,970 | $31 | 2 |
| 18 | Nationwide | $51,810 | $25 | - |
| 19 | The Hartford | $51,519 | $25 | - |
| 20 | Lincoln Financial Group | $47,004 | $23 | - |