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Assistant shift supervisor skills for your resume and career
15 assistant shift supervisor skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Received Certificate of Appreciation for demonstrating exemplary customer service and taking on additional duties as relief dispatcher and ensuring safe environment.
- Provided excellent customer service and ensured compliance with all health and safety guidelines, company policies and operational procedures.
2. Safety Procedures
Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.
- Ensured safety procedures on food handling, lifting, and cleaning were properly followed to law and company standards.
- Ensured the restaurant's safety and security throughout shift; ensured employees followed safety procedures.
3. Food Safety
- Oversee employees work in front and back house to ensure compliance with company policies, regulations, and Food Safety Guidelines.
- Oversee several product orders, train new employees, perform store audits, food safety certified, manage store.
4. CPR
Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.
- Maintain yearly proficiency and qualification on sidearm, shotgun and CPR.
- Certified in CPR, 1st Aid and Personal Protection.
5. Direct Supervision
Direct supervision is a term used to indicate that a person is supervising a certain task or a certain person while being physically present or in close proximity. It refers to the presence of a person and the availability of their supervision in something if it is needed.
- Assist in the direct supervision of the administrative and operational security activities in a correctional facility.
- Provide direct supervision to assigned Residential Caseworkers and Support Workers.
6. Legal Rights
- Provide for the protection of each inmate and the preservation of each inmate's legal rights.
- Help to ensure the protection of inmates and their legal rights.
7. Payroll
Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.
- Assisted with payroll administration, department correspondence and other management activities as directed.
- Developed and supervised employee work schedules and monitored payroll daily to stay within strict corporate guidelines.
8. Disciplinary Actions
Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.
- Revised and improved the employee manual covering issues including Code of Conduct, FMLA, and disciplinary actions.
- Maintained time sheets, performance evaluations, disciplinary actions, and other functions of an acting supervisor.
9. Personnel Issues
- Collaborated with the Production Manager and others within the company to identify and resolve personnel issues within the 2nd shift.
- Addressed all personnel issues promptly and professionally.
10. Emergency Situations
- Coordinated expedient response to emergency situations such as fire, safety hazards, and threats to life and property.
- Identify and react to in-store repairs and emergency situations.
11. Correctional Facility
A correctional facility is a place where people who commit crimes and have been lawfully arrested are kept for some time. The facility is also reserved to correct bad behaviors in citizens of a particular region. A correctional facility can be a prison, jail, penitentiary, detention center, or any other building exclusive for housing incarcerated people (people sentenced to jail terms by law).
- Supervised and secured facility Received comprehensive training for operating inside a correctional facility environment
- Maintained the security of the correctional facility and the safety of employees, visitors, and other prisoners.
12. Safety Standards
- Supervised kitchen helpers and monitored compliance with health and safety standards.
- Maintained all OSHA safety standards and provided ongoing education in safety practices.
13. Incident Reports
An Incident Report, in a medical facility such as hospitals and nursing homes, is a type of paperwork filled out immediately after and in the case of an incident of some sort, with the goal of describing the incident and its consequences, as well as the measurements taken after or during the incident, as well as any other information relevant to said incident. Such an incident might be a patient acting out or a patient being injured.
- Provide shift assignments, review officers daily activity logs and incident reports for accuracy and completion.
- Prepare a shift supervisor's packet, including daily logs and computerized incident reports.
14. Product Quality
Product quality is the basic element of a business. It means to add features in a product or service in such a way that it meets the needs and wants of the customers. Enhancing the product quality also means improve the goods from any existing defects to ensure customer satisfaction.
- Performed lab tests to determine product quality
- Assisted the supervisor with the operations of stocking and inventory while overseeing product quality control.
15. Computer System
- Trained and authorized to access and enter data on BOP Sentry computer system.
- Assisted customers, maintained inventory, operated computer systems, counted/deposited money, ensured employee integrity, kept restaurant clean.
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List of assistant shift supervisor skills to add to your resume
The most important skills for an assistant shift supervisor resume and required skills for an assistant shift supervisor to have include:
- Customer Service
- Safety Procedures
- Food Safety
- CPR
- Direct Supervision
- Legal Rights
- Payroll
- Disciplinary Actions
- Personnel Issues
- Emergency Situations
- Correctional Facility
- Safety Standards
- Incident Reports
- Product Quality
- Computer System
- Customer Complaints
- Customer Satisfaction
- Inventory Control
- Food Preparation
- Bank Deposits
- Loss Prevention
- POS
- Performance Evaluations
- Sales Floor
- Food Service
- Store Operations
- Food Cost
- Performance Reviews
- Cash Drawers
- CCA
- Customer Inquiries
- Customer Orders
- Store Management
- Excellent Guest
- Inventory Management
- Control Procedures
- Customer Issues
- Leadership
- Inventory Counts
- Emergency First Aid
- Cash Control
- Quality Customer Service
- Food Orders
- Pepper Spray
- Employee Scheduling
Updated January 8, 2025
