Associate spa director vs day spa manager

Differences between associate spa director and day spa manager duties and responsibilities

Associate spa director example responsibilities.

• Manage outside appointment bookings which include traveling, security, POS systems, equipment storage & maintenance.
• Accommodate guest requests and spa reservations.
• Maintain the cleanliness of the reception area.
• Assist guests and members with booking appointments, check-ins and check-outs.
• Host guests towards their specific needs when making reservations and offer multiple treatment bookings and up-sells.
• Answer demanding phone lines, responsible for booking, checking in, cashing out and cancelling multiple appointments.
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Day spa manager example responsibilities.

• Maintain club cleanliness, manage expenses, maximize profit, and create a positive environment for both members and employees.
• Train estheticians on facials, body waxing, manicures, and pedicures.
• Assure timely availability of qualify associates through active participation in the salon recruiting, interviewing, hiring and training process.7.
• Perform aromatherapy facials according to Aveda procedures.