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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Boston, MA | $96,951 | $46.61 |
| 2 | Jersey City, NJ | $94,086 | $45.23 |
| 3 | Washington, DC | $93,360 | $44.88 |
| 4 | Newark, DE | $87,872 | $42.25 |
| 5 | New York, NY | $83,202 | $40.00 |
| 6 | Stamford, CT | $80,535 | $38.72 |
| 7 | Richmond, VA | $59,902 | $28.80 |
| 8 | Charlotte, NC | $51,662 | $24.84 |
| 9 | Chicago, IL | $48,910 | $23.51 |
| 10 | Jacksonville, FL | $44,905 | $21.59 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Expert | $111,954 | $54 | - |
| 2 | Specialist | $100,742 | $48 | 2 |
| 3 | Service Consultant | $87,422 | $42 | 2 |
| 4 | Senior Technical Service Specialist | $83,717 | $40 | - |
| 5 | Customer Relationship Specialist | $83,669 | $40 | - |
| 6 | Information Service Specialist | $80,338 | $39 | - |
| 7 | Customer Service Senior Associate | $79,604 | $38 | - |
| 8 | Senior Client Service Specialist | $77,477 | $37 | - |
| 9 | Flight Service Specialist | $76,562 | $37 | - |
| 10 | Protective Service Specialist | $59,184 | $28 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Citi | $81,237 | $39 | 16 |
| 2 | American Express | $73,080 | $35 | 6 |
| 3 | JPMorgan Chase & Co. | $70,987 | $34 | 214 |
| 4 | Merrill Lynch | $67,118 | $32 | - |
| 5 | M&T Bank | $60,071 | $29 | 11 |
| 6 | Discover | $46,008 | $22 | - |
| 7 | Capital One | $44,247 | $21 | 6 |
| 8 | SunTrust | $41,978 | $20 | - |
| 9 | Fifth Third Bank | $41,753 | $20 | 143 |
| 10 | BB&T | $41,610 | $20 | - |
| 11 | MetLife | $39,080 | $19 | 57 |
| 12 | Wells Fargo | $38,517 | $19 | 60 |
| 13 | Regions Bank | $38,324 | $18 | 34 |
| 14 | USAA | $38,062 | $18 | 30 |
| 15 | KeyBank | $36,778 | $18 | 17 |
| 16 | U.S. Bank | $34,761 | $17 | 579 |
| 17 | Citizens Financial Group | $34,022 | $16 | 32 |
| 18 | Bank of the West | $33,329 | $16 | - |