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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Springfield, MA | $53,342 | $25.65 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Loan Services Representative | $164,302 | $79 | - |
| 2 | Senior Representative | $120,532 | $58 | - |
| 3 | Customer Service Expert | $113,001 | $54 | - |
| 4 | Customer Service Senior Associate | $104,612 | $50 | - |
| 5 | System Service Representative | $90,852 | $44 | - |
| 6 | Field Service Representative Lead | $85,196 | $41 | - |
| 7 | Agent | $84,802 | $41 | - |
| 8 | Customer Service Executive | $82,925 | $40 | - |
| 9 | Customer Relationship Specialist | $80,560 | $39 | - |
| 10 | Customer Experience Associate | $74,008 | $36 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Roswell Park | $53,907 | $26 | - |
| 2 | Brigham and Women's Hospital | $53,626 | $26 | 17 |
| 3 | Atrius Health | $52,722 | $25 | - |
| 4 | Massachusetts General Hospital | $50,731 | $24 | 1 |
| 5 | Beth Israel Deaconess Medical Center | $49,429 | $24 | - |
| 6 | Boston Medical Center | $47,949 | $23 | 16 |
| 7 | Salem, MA | $47,646 | $23 | - |
| 8 | Tufts Medical Center | $47,353 | $23 | - |
| 9 | Spaulding Rehabilitation Hospital | $41,394 | $20 | - |
| 10 | Medstar Health | $37,487 | $18 | - |
| 11 | Robert Wood Johnson Foundation | $35,905 | $17 | - |
| 12 | Aetna | $35,254 | $17 | - |
| 13 | Noble Hospital | $34,283 | $16 | - |
| 14 | Signature Healthcare | $34,233 | $16 | - |
| 15 | Parkview Community Hospital Medical Center, Inc. | $33,420 | $16 | - |
| 16 | LRGH | $33,057 | $16 | - |
| 17 | Northeast Medical Group | $32,495 | $16 | - |
| 18 | Franciscan Health | $32,450 | $16 | 9 |
| 19 | Southern Illinois Healthcare | $32,142 | $15 | 1 |
| 20 | American Nurses Association | $30,844 | $15 | 1 |