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Branch operations manager skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Karen Kus,

Nina Woodard

Branch operations manager example skills

Below we've compiled a list of the most critical branch operations manager skills. We ranked the top skills for branch operations managers based on the percentage of resumes they appeared on. For example, 7.5% of branch operations manager resumes contained customer satisfaction as a skill. Continue reading to find out what skills a branch operations manager needs to be successful in the workplace.

15 branch operations manager skills for your resume and career

1. Customer Satisfaction

Here's how branch operations managers use customer satisfaction:

Key job functions included managing budget for warehouse, scheduling of personnel and product shipments to provide exceptional customer satisfaction.
Branch achieved total customer satisfaction through the accurate and on-time delivery of product and information related to all business activity.

2. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how branch operations managers use human resources:

Increased Commercial Sales Skills Used Product Development Conflict Resolution Human Resources and Training Accounting Sales Management Leadership and Team Building
Worked collaboratively with finance, human resources, customer service and compliance to monitor and track adherence to business plan.

3. Security Procedures

A security procedure is a verification protocol used to check if an electronic signature, record, or performance belongs to that specific person. It is a set of necessary procedures that need to be performed to maintain security. These procedures are step-by-step guidelines on how to implement, enable, or enforce security.

Here's how branch operations managers use security procedures:

Conducted monthly audits and monitored cash-on-hand limits, check cashing guidelines and security procedures.
Ensured compliance with all security procedures, internal policies and relevant regulations.

4. Home Health

Here's how branch operations managers use home health:

Start up, established the Home Healthcare corporate operation in South-western Ontario.

5. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how branch operations managers use financial statements:

Analyzed dealership & personal financial statements and prepared credit files for dealerships.
Analyzed financial statements, provided weekly updated analysis on branch profit/loss statements.

6. Performance Appraisals

Here's how branch operations managers use performance appraisals:

Performed general management duties, exercising appropriate management responsibilities concerning staff, performance appraisals and terminations.
Perform management duties, exercising usual authority concerning staff, performance appraisals promotions and terminations.

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7. Operational Procedures

The operational procedure means the prescriptive documents that describe processes involving several partners. The involved techniques get utilized in defining the related work.

Here's how branch operations managers use operational procedures:

Trained/shared and initiated operational procedures throughout Northeast Region, and supported other branches in getting established in their market areas.
Provided one-on-one and group coaching sessions on extraordinary customer service provision and proper execution operational procedures.

8. Excellent Organizational

Here's how branch operations managers use excellent organizational:

Displayed excellent organizational and communication skills.
Possess excellent organizational, time management and oral communication skills.

9. OSHA

Here's how branch operations managers use osha:

Performed internal and OSHA safety inspections on 22 branches for compliance with federal and state rules and regulations.
Constructed and maintain reporting system to assure HCS, HACCP, JACHO, and OSHA standard where maintained.

10. Inventory Management

Here's how branch operations managers use inventory management:

Managed Team and processes for inventory management and delivery in Branch and Retail locations in Central Florida Area
Designed daily/weekly inventory management tools in all branch facilities, bringing unnecessary inventory levels down $700,000.

11. Warehouse Operations

Warehouse operations include all those actions associated with the goods, from the point of receiving them to safely storing them in the warehouse. From attaching barcodes on packages to coordinating with teams, all fall under the category of warehouse operations.

Here's how branch operations managers use warehouse operations:

Prepared transition plan consolidating two warehouse operations into the new facility.
Managed warehouse operations for delivery of baked goods.

12. Performance Management

Here's how branch operations managers use performance management:

Manage and supervises facility personnel including hiring, promotions, recognition, discipline, and performance management.
Drive exceptional business performance through strong leadership & performance management.

13. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how branch operations managers use payroll:

Completed additional operations including entering payroll, charging security devices and conducting * Monthly alarm tests.
Supported administrative staff responsible for payroll, accounts receivable and general office maintenance.

14. Loan Applications

A loan application is a form of request presented by a person to a financial institution for the approval of a loan. This application form carries detailed information regarding the petitioner's identification information, financial competence, and sources of income that indicate whether he can return the loan back or not.

Here's how branch operations managers use loan applications:

Directed business sales operations, evaluating loan applications in collaboration with loan officers and processors.
Recruited dealer partners, sourcing loan applications and cashing contracts from dealers in the St. Louis/Southern IL market area.

15. Bank Policies

Here's how branch operations managers use bank policies:

Developed and implemented Bank Policies and Procedures including Compliance Programs.
Examine teller's daily reports and transactions for accuracy and to ensure bank policies and procedures are being followed.

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What skills help Branch Operations Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on branch operations manager resumes?

Karen Kus

Assistant Director of Career Services, SUNY Potsdam

Employers hiring candidates with a history degree are seeking transferable skills that can be applied in various roles and settings. These skills include writing, communication, research, organization, computer-based skills, and problem-solving. The best thing a candidate can do to increase marketability is to elaborate on how they obtained or utilized those skills, rather than simply listing them. Employers need to have an understanding of how you made use of your skill and what results came from your actions. Make these skills shine on your resume by giving them substance.

What branch operations manager skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young branch operations managers need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What technical skills for a branch operations manager stand out to employers?

Dr. Mary Kern Ph.D.

Associate Professor, Zicklin School of Business at Baruch College - City University of New York

- Clearly, the ability to use different forms of communication technology has become key, and as these forms evolve rapidly, employers are look for an ability to adapt, adopt, and teach them to their colleagues.

- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.

What soft skills should all branch operations managers possess?

Steven Bauer

Visiting Professor of Marketing, Pepperdine University, Seaver College

The new hybrid world will make leading teams more challenging. This reality will put a premium on interpersonal skills. When the NASA astronaut, Richard Arnold, spoke at Pepperdine in 2019, he mentioned that team building was the single most important ability undergraduates could develop to become a good astronaut. The same holds for graduates wanting to go into business, particularly in the post coronavirus era. As part of their skills in this area, graduates will also need to be able and committed to addressing issues in the areas of diversity, equity and inclusion.

Do you want to know more?

List of branch operations manager skills to add to your resume

The most important skills for a branch operations manager resume and required skills for a branch operations manager to have include:

Customer Satisfaction
Human Resources
Security Procedures
Home Health
Financial Statements
Performance Appraisals
Operational Procedures
Excellent Organizational
OSHA
Inventory Management
Warehouse Operations
Performance Management
Payroll
Loan Applications
Bank Policies
Disciplinary Actions
Bank Secrecy Act

Branch Management
Inventory Control
Risk Management
BSA
Direct Reports
KPI
Federal Regulations
Business Development
Bank Products
Internal Audit
ATM
Loss Prevention
Customer Complaints
Background Checks
Regulatory Compliance
Performance Reviews
Revenue Growth

Customer Relations
Customer Transactions
Performance Evaluations
Petty Cash
Customer Accounts
Financial Reports
General Ledger Accounts
Cycle Counts
Customer Issues
ISO
Customer Retention
Security Industry
FHA
Operational Integrity
Customer Orders
Cash Drawers

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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