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Branch service manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Karen Kus,

Nina Woodard

Below we've compiled a list of the most critical branch service manager skills. We ranked the top skills for branch service managers based on the percentage of resumes they appeared on. For example, 21.5% of branch service manager resumes contained customer service as a skill. Continue reading to find out what skills a branch service manager needs to be successful in the workplace.

15 branch service manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how branch service managers use customer service:

Retained and grew existing customer base by managing 14 field-based service representatives, inside customer service representatives, and project managers.
Conceived and designed Customer Service Satisfaction Guarantee, offering guaranteed response time, up time percentage and parts availability guarantee.

2. Branch Management

Here's how branch service managers use branch management:

Branch management and development* Loan servicing supervisor, including collections, payoffs, and property tax remittance
Participate in training and meeting on sales and operation issues with branch management and staff.

3. Cash Handling

Here's how branch service managers use cash handling:

Focused on excellent customer service skills, cash handling procedures and office administration duties
Provided expert financial advice on personal finance -Problem resolution -Cash Handling -Monthly/Quarterly/Yearly Audits

4. Performance Management

Here's how branch service managers use performance management:

Developed and implemented policies on issues such as; working conditions, performance management, equal opportunities, and disciplinary procedures.
Coach and mentor to team of professionals with Performance Management processes key to our success.

5. Service Operations

Here's how branch service managers use service operations:

Handled invoicing and collections, managed and trained personnel, oversaw service operations and profitability, and insured regulatory compliance.
Review all branch service operations, providing ongoing analysis and recommendations.

6. Customer Issues

Here's how branch service managers use customer issues:

Have the ability to anticipate potential customer issues and apply contingency planning to avoid customer dissatisfaction.
Served as a local decision-maker around expediting customer issues and sales at the point of service.

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7. Customer Satisfaction

Here's how branch service managers use customer satisfaction:

Worked closely with leadership team to consistently deliver results for safety, customer satisfaction, employee satisfaction and profitability.
Analyzed customer needs, recommending appropriate products and services, while simultaneously generating revenue and enhancing customer satisfaction.

8. ATM

ATM (Automated Teller Machine) refers to an electronic banking system that enables the customers to initiate and complete transactions without queuing for aid from the teller within the branch.

Here's how branch service managers use atm:

Managed ATM operations located throughout Minnesota and Western Wisconsin.
Maintained ATM activity and replenished money daily.

9. Customer Complaints

Here's how branch service managers use customer complaints:

Handled more difficult customer transaction and customer complaints.
Assist customers in all speciality areas of banking Manage customer complaints and assisted in a timely resolution.

10. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how branch service managers use business development:

Prepared business development strategies through querying select targeted accounts and generating advertisement based on specific detailed criteria.
Direct staff and business development to increase branch productivity and profitability.

11. Strong Customer Service

Here's how branch service managers use strong customer service:

Ensured facility operations support the business operations with a strong customer service orientation and relationship management.
Acquired long-term returning clients using strong customer service skills to achieve optimal customer satisfaction.

12. Regulatory Compliance

Here's how branch service managers use regulatory compliance:

Ensured full regulatory compliance with all laws, guidelines and protocols.
Developed winning loan officer department while ensuring branch profitability, regulatory compliance, and building relationships between sales and production staff.

13. Bank Policies

Here's how branch service managers use bank policies:

Maintained daily operations including researching out of balance issues, minimizing controllable losses while adhering to bank policies and procedures.
Managed the day-to-day operations of the branch, and ensured business operational practices complied with bank policies and procedures.

14. Direct Reports

Here's how branch service managers use direct reports:

Hire, train and evaluate personnel, ensure all direct reports understand the company's objectives.
Reported to the Director of Maintenance with 4 direct reports and 12 indirect reports.

15. Gross Margin

Here's how branch service managers use gross margin:

Played an instrumental role in increasing annual sales by $500,000 at a 35% gross margin.

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What skills help Branch Service Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on branch service manager resumes?

Karen Kus

Assistant Director of Career Services, SUNY Potsdam

Employers hiring candidates with a history degree are seeking transferable skills that can be applied in various roles and settings. These skills include writing, communication, research, organization, computer-based skills, and problem-solving. The best thing a candidate can do to increase marketability is to elaborate on how they obtained or utilized those skills, rather than simply listing them. Employers need to have an understanding of how you made use of your skill and what results came from your actions. Make these skills shine on your resume by giving them substance.

What branch service manager skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young branch service managers need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What technical skills for a branch service manager stand out to employers?

Dr. Mary Kern Ph.D.

Associate Professor, Zicklin School of Business at Baruch College - City University of New York

- Clearly, the ability to use different forms of communication technology has become key, and as these forms evolve rapidly, employers are look for an ability to adapt, adopt, and teach them to their colleagues.

- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.

What soft skills should all branch service managers possess?

Steven Bauer

Visiting Professor of Marketing, Pepperdine University, Seaver College

The new hybrid world will make leading teams more challenging. This reality will put a premium on interpersonal skills. When the NASA astronaut, Richard Arnold, spoke at Pepperdine in 2019, he mentioned that team building was the single most important ability undergraduates could develop to become a good astronaut. The same holds for graduates wanting to go into business, particularly in the post coronavirus era. As part of their skills in this area, graduates will also need to be able and committed to addressing issues in the areas of diversity, equity and inclusion.

Do you want to know more?

List of branch service manager skills to add to your resume

The most important skills for a branch service manager resume and required skills for a branch service manager to have include:

Customer Service
Branch Management
Cash Handling
Performance Management
Service Operations
Customer Issues
Customer Satisfaction
ATM
Customer Complaints
Business Development
Strong Customer Service
Regulatory Compliance
Bank Policies
Direct Reports
Gross Margin
Service Delivery

Performance Reviews
OSHA
Employee Development
Disciplinary Actions
HVAC
Business Accounts
Customer Retention
Exceptional Client
Sales Referrals
Customer Inquiries
Customer Accounts
AML
Cash Receipts
Customer Relations
Bank Secrecy Act
Product Knowledge

Bank Products
Internal Audit
Performance Evaluations
Service Contracts
Operational Procedures
Internal Controls
Human Resources
Equities
Business Plan
General Ledger Accounts
Annuities
Cash Control
Wire Transfers
Inventory Control

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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