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Branch supervisor skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical branch supervisor skills. We ranked the top skills for branch supervisors based on the percentage of resumes they appeared on. For example, 7.7% of branch supervisor resumes contained security procedures as a skill. Continue reading to find out what skills a branch supervisor needs to be successful in the workplace.

15 branch supervisor skills for your resume and career

1. Security Procedures

A security procedure is a verification protocol used to check if an electronic signature, record, or performance belongs to that specific person. It is a set of necessary procedures that need to be performed to maintain security. These procedures are step-by-step guidelines on how to implement, enable, or enforce security.

Here's how branch supervisors use security procedures:

Promoted security awareness and ensured that all security procedures are followed, implemented and maintained.
Managed work shifts and daily supervision of branch operational and security procedures.

2. Security Measures

Here's how branch supervisors use security measures:

Maintained security measures and vault requirements established by management.
Maintained security measures and audit compliance.

3. Branch Management

Here's how branch supervisors use branch management:

Review suspicious activity and/or unusual teller line transactions and report any fraudulent activity to appropriate branch management personnel.
Promoted growth, profitability and complete customer satisfaction by focusing on safety, customer service, and effective branch management.

4. State Laws

Here's how branch supervisors use state laws:

Ensured branch personnel are trained in policies and procedures, federal and state laws.

5. Bank Products

Those products which a bank offers to its customers are called bank products. There a variety of services that a bank offers to attract customers. Some of the banking products/ services are: giving loans, overdrafts, check payments, exchange of foreign currency, consultancy services credit, debit and ATM cards, home and online banking.

Here's how branch supervisors use bank products:

Excelled in cross-selling bank products and responded appropriately to customer inquiries regarding products, cash receiving system as appropriately types.
Contribute to branch profitability by promoting bank products and/or services.

6. Loan Applications

A loan application is a form of request presented by a person to a financial institution for the approval of a loan. This application form carries detailed information regarding the petitioner's identification information, financial competence, and sources of income that indicate whether he can return the loan back or not.

Here's how branch supervisors use loan applications:

Collected all necessary information and documents from parties regarding loan application.
Originated and processed personal and mortgage loan applications.

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7. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how branch supervisors use business development:

Implemented and maintained required documents and tracking tools developed to aid in business development and market growth as determined needed.
Delivered dynamic leadership with track record of excellence in client service management and business development.

8. Cross-Selling

Here's how branch supervisors use cross-selling:

Increased productivity levels by providing key contributions toward cross-selling loans to new and existing customers.
Facilitated sales referrals and cross-selling of various business products.

9. Procedure Changes

Here's how branch supervisors use procedure changes:

Worked with the Compliance and Legal departments for overall updates, procedure changes or development, and resolution of issues.
Keep staff informed of any policy and procedure changes.

10. ATM

ATM (Automated Teller Machine) refers to an electronic banking system that enables the customers to initiate and complete transactions without queuing for aid from the teller within the branch.

Here's how branch supervisors use atm:

Opened Accounts, Money Transactions, Monitored all Money Wired Transactions, Check Cashing, Balanced Vault & ATM, ETC
Served as front-line technical support after training by outside firm to two branches and an array of ATM sites.

11. Performance Appraisals

Here's how branch supervisors use performance appraisals:

Performed administrative personnel duties including creation of job descriptions, candidate selection, interviewing, performance appraisal and termination.
Engage in one-on-one coaching and conduct employee performance appraisals to increase productivity and efficiency.

12. Customer Privacy

Here's how branch supervisors use customer privacy:

Ensured personnel follow ID guidelines, protecting customer privacy and reduce exposure to losses.

13. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how branch supervisors use performance reviews:

Conducted performance reviews, managed workplace issues and assisted in disciplinary actions.
Completed performance reviews for branch staff, providing constructive feedback, suggestions for improvement, and opportunities for growth.

14. Audit Compliance

Here's how branch supervisors use audit compliance:

Enforced business controls: audit compliance and security requirements.
Certified branch was in satisfactory audit compliance, while performing P & L analysis, in order to coordinate sales objectives.

15. Disciplinary Actions

Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.

Here's how branch supervisors use disciplinary actions:

Resolved employee issues and administered disciplinary actions when needed.
Supervised tellers, spearheaded all customer service operations, training and developmental plans; hiring, evaluations, employee disciplinary actions.

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List of branch supervisor skills to add to your resume

The most important skills for a branch supervisor resume and required skills for a branch supervisor to have include:

Security Procedures
Security Measures
Branch Management
State Laws
Bank Products
Loan Applications
Business Development
Cross-Selling
Procedure Changes
ATM
Performance Appraisals
Customer Privacy
Performance Reviews
Audit Compliance
Disciplinary Actions
Enhance Efficiency
Customer Transactions

Bank Secrecy Act
Customer Relationships
Bank Policies
Commercial Banking
Communicate Feedback
Performance Evaluations
Customer Complaints
Bank Services
Customer Issues
Customer Inquiries
Wire Transfers
Notary
Loan Payments
Office Operations
Quality Customer Service
Cash Drawers
Cash Control

TCF
Business Accounts
Financial Products
Direct Reports
Sales Production
Savings Accounts
Consumer Loans
Federal Regulations
Mobile Banking
Savings Bonds
Customer Accounts
Financial Transactions
Customer Service
Satisfactory Audit Ratings
General Ledger

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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