Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsSalary

Skills

What They DoEducationDemographicsJob DescriptionHow To HireBest CompaniesBest StatesBest CitiesJob OutlookComparePart Time jobsEntry Level jobsFull Time jobs
zippia ai icon

Automatically apply for jobs with Zippi

Upload your resume to get started.

Business office clerk skills for your resume and career

Updated January 8, 2025
4 min read
Quoted experts
Faiza Abbas,
Faiza Abbas
Below we've compiled a list of the most critical business office clerk skills. We ranked the top skills for business office clerks based on the percentage of resumes they appeared on. For example, 26.2% of business office clerk resumes contained patients as a skill. Continue reading to find out what skills a business office clerk needs to be successful in the workplace.

15 business office clerk skills for your resume and career

1. Patients

Here's how business office clerks use patients:
  • Educated patients and outside insurance companies regarding paid or denied claims while maintaining strict confidentiality.
  • Elaborated positioning for greeting patients; registration into the emergency room and hospital admissions.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how business office clerks use data entry:
  • Posted customer/patient account by data entry.
  • Filed inventory receipts.- Data entry.

3. Insurance Verification

Here's how business office clerks use insurance verification:
  • Cross trained in, insurance verification, medical records check-listing, and scanning and filing.
  • Perform insurance verifications for residents in our facility.

4. Hippa

HIPAA, which stands for Health Insurance Portability and Accountability Act, is a United States federal statue created, enacted, and turned to law in 1996, which whose primary purposes were to modernise the healthcare systems in the United States, secure and generally enhance the management of that personal information of patients that was in the hands of healthcare facilities, such as hospitals and insurance companies, and to enable the providing of healthcare and insurance to more people.

Here's how business office clerks use hippa:
  • Ensured all documents were completed, charts updated, and records met HIPPA regulations.
  • Correct input of patient information into an electronic database and adhere to HIPPA regulations.

5. Office Equipment

Here's how business office clerks use office equipment:
  • Utilized general office equipment such as photocopiers, scanners, facsimile machine, and personal computers.
  • Assisted guests with office equipment use such as computers and long-distance calling.

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how business office clerks use customer service:
  • Maintained pleasant dining atmosphere driven by excellent customer service and well stocked inventory.
  • Provide customer services, such as limited instructions on proceeding insurance information.

Choose from 10+ customizable business office clerk resume templates

Build a professional business office clerk resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your business office clerk resume.

7. Patient Accounts

Patient accounts are a part of a hospital information system that is used for storing financial data, keeping a record of healthcare costs, and providing information regarding patient billing. It deals with the financial aspects of the healthcare setting.

Here's how business office clerks use patient accounts:
  • Assisted in business office with reviewing, and verifying insurance information and collecting patient accounts receivables.
  • Handled patient account collections via telephone communication.

8. Word Processing

Here's how business office clerks use word processing:
  • Answered telephones, processed mail, word processing, filing and other miscellaneous office duties.
  • Manage word processing duties by inputting numerical and alphabetical data into a database program.

9. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how business office clerks use payroll:
  • Prepared and Supervise payroll accounting for personnel.
  • Reconciled monthly payroll bank statement.

10. Office Machines

An office machine is a mechanical and electronic device that is used to get work done in an organization or establishment, to finish multiple works in a short time, and to enhance productivity. Office machines are essential in running a modern office and range from calculators to printers to computers.

Here's how business office clerks use office machines:
  • Operate office machines, such as computers and telephones, and provide help to School of Business students
  • Operated various office machines to include, postal, fax, copy, printers, computers, multi-line phones.

11. Cash Handling

Here's how business office clerks use cash handling:
  • Cash Handling involving grocery transactions and bill payments.

12. Computer System

Here's how business office clerks use computer system:
  • Entered in charges and scanned them into computer system via scanner.
  • Completed course in Epic Computer System at The Johns Hopkins Hospital.

13. Multi-Line Phone System

Here's how business office clerks use multi-line phone system:
  • Collected and posted payments and managed all incoming calls into facility utilizing multi-line phone system.
  • Helped out the switchboard operator on a multi-line phone when needed.

14. Medical Charts

Here's how business office clerks use medical charts:
  • Prepared and reviewed medical charts for following business day to ensure no updating was needed and new forms were not required.
  • Helped with medical records in keeping medical charts current and in order.

15. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how business office clerks use bank deposits:
  • Answer phones Filing Various reports in Excel Bank Deposits Coordinate patient fund accounts Assist with human resource clerk in various activities
  • Prepare bank deposits, and balance bank and batch registers.
top-skills

What skills help Business Office Clerks find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What soft skills should all business office clerks possess?

Faiza Abbas

Lecturer of Management, Penn State University - Harrisburg

In recent years employers have placed a high value on soft skills. Soft skills, also called human skills or behavioral skills, take years to master. The technical know-how of a job can take an employee only so far. To become a star employee, you need skills that might be hard to measure but critical for success. Some of the important in-demand soft skills are:
-Critical thinking
-Collaboration
-Communication
-Perseverance
-Adaptability
-Emotional Intelligence
According to LinkedIn's 2019 Global Talent Trends report, 89 percent of recruiters say when a hire doesn't work out, it usually comes down to a lack of soft skills. An engineer might have the best solution for her client, but if she misses deadlines or doesn't take action on time, upset clientele might cost her the job. The beauty of soft skills is that they're highly transferable. Creativity, responsibility, and communication skills can be applied to any job.
A recent Yale University study found that people with emotionally intelligent supervisors-those who are self-aware and empathetic-were happier, more creative, and more innovative. On the flip side, 70 percent of the employees whose managers were identified as having little emotional intelligence said their main feelings toward work were negative.

What skills stand out on business office clerk resumes?

Faiza Abbas

Lecturer of Management, Penn State University - Harrisburg

Business associates are usually members of a team that works together to acquire and retain clients. They are the face of a business and its first connection with people; therefore, much emphasis is placed on hiring the right person. Although the job description of a business associate will vary from one company to another, there are certain skills preferred by all recruiters. A Business Management degree might be the prerequisite, but some skills will make your resume stand out. These include good communication skills to connect effectively with clients, teamwork, a positive outlook, problem-solving capabilities, use of appropriate social media, conflict management, and emotional intelligence.
Do you want to know more?
Read more about what experts have to say about business office clerk

List of business office clerk skills to add to your resume

Business office clerk skills

The most important skills for a business office clerk resume and required skills for a business office clerk to have include:

  • Patients
  • Data Entry
  • Insurance Verification
  • Hippa
  • Office Equipment
  • Customer Service
  • Patient Accounts
  • Word Processing
  • Payroll
  • Office Machines
  • Cash Handling
  • Computer System
  • Multi-Line Phone System
  • Medical Charts
  • Bank Deposits
  • HIPAA
  • Purchase Orders
  • Financial Statements
  • Medicaid
  • Insurance Claims
  • Patient Charts
  • Patient Registration
  • Front Desk
  • Insurance Billing
  • Patient Payments
  • EOB
  • Provide Clerical Support
  • Insurance Coverage
  • Patient Demographics
  • Direct Calls
  • Patient Insurance
  • Credit Card Payments
  • Emergency Room
  • Student Accounts
  • Scheduling Appointments
  • Insurance Payments
  • Fax Machines
  • Insurance Benefits
  • Telephone Calls
  • Patient Charges
  • CPT
  • Transferring Calls
  • Journal Entries
  • A/R
  • Patient Appointments
  • Life Insurance
  • Payment Arrangements
  • Process Payments
  • Business Transactions

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs