How to hire a call center technician

How to hire a call center technician, step by step

Here's a step-by-step call center technician hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a call center technician job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new call center technician
• Step 8: Go through the hiring process checklist

What does a call center technician do?

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1. Identify your hiring needs

   Before you start hiring a call center technician, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A call center technician's background is also an important factor in determining whether they'll be a good fit for the position. For example, call center technicians from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of call center technicians.

   Type of Call Center Technician	Description	Hourly rate
   Call Center Technician	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$10-25
   Technical Support Agent	A technical support agent specializes in providing computer and system support through calls and correspondence, ensuring optimal customer satisfaction. They are primarily responsible for assisting customers in troubleshooting and evaluating systems to figure out the cause of technical issues and talk them through its corresponding solution... Show more	$11-19
   Technician Support Tier	A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs... Show more	$18-37

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Center Management
   • Patients
   • Technical Support
   • Phone Calls
   • Customer Service
   • Customer Satisfaction
   • Inbound Calls
   • Data Entry
   • Troubleshoot
   • Outbound Calls
   • HIPAA
   • Customer Inquiries
   • OS
   • Phone Support

   Check all skills

   Responsibilities:

   • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
   • Test equipment (servers, PCs, laptops, peripherals, telephony).
   • Provide local support for PCs, servers, mainframes, and web base applications.
   • Maintain and monitor the security of the wireless LAN on the 802.11b Cisco environment.
   • Resolve various technical problems ranging from PC's, hardware, software, network printers, LAN.
   • Work on a large statewide project installing VOIP phones in nearly every state office in the state of Alaska.

   More call center technician duties

3. Make a budget

   Including a salary range in your call center technician job description is one of the best ways to attract top talent. A call center technician can vary based on:

   • Location. For example, call center technicians' average salary in alaska is 39% less than in delaware.
   • Seniority. Entry-level call center technicians 58% less than senior-level call center technicians.
   • Certifications. A call center technician with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a call center technician's salary.

   Average call center technician salary

   $16.65hourly

   $34,630 yearly

   ---

   Entry-level call center technician salary

   $22,000 yearly salary

   Updated January 22, 2026

   Average call center technician salary by state

   Rank	State	Avg. salary	Hourly rate
   1	North Carolina	$44,621	$21
   2	Ohio	$44,046	$21
   3	New York	$44,038	$21
   4	California	$42,565	$20
   5	Kentucky	$41,948	$20
   6	Texas	$41,707	$20
   7	Minnesota	$40,380	$19
   8	Michigan	$39,043	$19
   9	Nevada	$38,075	$18
   10	Hawaii	$37,644	$18
   11	Indiana	$37,177	$18
   12	Washington	$37,065	$18
   13	Arizona	$36,830	$18
   14	Florida	$36,821	$18
   15	Georgia	$35,430	$17
   16	Virginia	$34,919	$17
   17	Maine	$34,194	$16
   18	Colorado	$33,470	$16
   19	Utah	$32,466	$16
   20	Montana	$31,862	$15

   Average call center technician salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Ciena Healthcare	$62,578	$30.09
   2	Data	$58,095	$27.93
   3	Hospice of Marion County	$57,033	$27.42
   4	HealthTrust	$51,570	$24.79	10
   5	Spectrum	$49,301	$23.70	2
   6	PERRY proTECH	$47,187	$22.69	4
   7	Fabick Cat	$46,880	$22.54	3
   8	VIVA USA	$46,541	$22.38
   9	Precision Opinion	$46,076	$22.15	4
   10	BlueCross BlueShield of Tennessee	$45,906	$22.07
   11	Response Mine	$44,926	$21.60
   12	Town of Davie, FL	$44,378	$21.34
   13	SMS Holdings	$41,867	$20.13
   14	The University of Kansas Health System	$40,494	$19.47	20
   15	Hilton Grand Vacations	$39,768	$19.12	11
   16	General Dynamics	$39,436	$18.96	153
   17	Mayo Clinic	$38,171	$18.35	29
   18	Peters of Nashua	$37,243	$17.91
   19	O-I Glass	$37,137	$17.85
   20	Trilogy Health Services	$37,050	$17.81	2

4. Writing a call center technician job description

   A good call center technician job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a call center technician job description:

   Call center technician job description example

   St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
   
   The Urgent Care Technician facilitates the patient's flow into the hospital system. They are responsible for the registration of the patient (dependent upon location), receiving the patient into the clinical area, clerical duties, and assists with patient and health care team needs. The Urgent Care Technician interacts with the patient and/or family, therefore, acting in a professional and courteous manner at all times.
   JOB DUTIES AND RESPONSIBILITIES:
   
   * Accurately completes the registration process as outlined by the Registration Policy and Procedure Manual.
   * Maintains a working knowledge of policies and procedures pertaining to outpatient registration, Systoc registration, order entry, and charge processes.
   * Performs clerical duties related to the Urgent Care Center (to include answering phones, order entry, relay of messages, etc.).
   * Performs clinical procedures within scope of practice (dressing application/changes, splinting, assist with casting).
   * Assist with receiving patients into the system and anticipates needs according to the chief complaint.
   * Documents patient information in the electronic medical record.
   * Performs EKG's, glucometry, phlebotomy, point of care testing, UDS collections, breath alcohol tests, and other specimen collections.
   * Participates in creation of treatment plan as overseen by the RN.
   * Communicates new orders and change in patient condition to the RN.
   * Must be CPR certified.
   * Monitors and maintains inventory of the department.
   
   PHYSICAL AND SENSORY REQUIREMENTS:
   
   Sit up to 2 hours per day; 1 hour at a time. Stand for up to 8 hours per day; 6 hours at a time. Walk up to 6 hours per day; 10 minutes at a time. Consistently lift, carry, and push objects up to 10 lb. Transport patients weighing up to 250 lb. via wheelchair, bed and/or stretcher. Frequently stoop and bend and reach above shoulder level. Must be able to perceive attributes of an object through touch. Must be able to hear as it relates to normal conversation and high/low frequencies. Must be able to see as it relates to general, near, far, color, and peripheral vision.
   
   EDUCATION:
   
   High school education or equivalent. Ability to read, write, speak, and understand English.
   
   TRAINING AND EXPERIENCE:
   
   High school graduate or equivalent. Experience working in a clinical setting required. Medical Assistant Training/Certification preferred. CPR certification. Medical terminology.
   
   LOCATION:
   
   Center Valley Care Now
   
   Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
   
   St. Luke's University Health Network is an Equal Opportunity Employer.

   Copy this example

   

5. Post your job

   To find the right call center technician for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with call center technicians they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit call center technicians who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your call center technician job on Zippia to find and attract quality call center technician candidates.
   • Use niche websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with call center technician candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   If your interviews with call center technician applicants aren't enough to make a decision, you should also consider including a test project. These are often the best, most straightforward, and least bias-prone ways of determining who will likely succeed in the role. If you don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new call center technician

   Once you've decided on a perfect call center technician candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   To prepare for the new call center technician first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a call center technician?