Caring Senior Service jobs in New Braunfels, TX - 172 jobs

Caring Senior Service is Hiring CNAs and Caregivers! Full-Time, Part-Time, Flexible Shifts - Days, Nights, Weekends, Overnights - Willing to Train Are you passionate about making a meaningful difference in the lives of seniors? Join Caring Senior Service, the employer of choice in the community, and experience the fulfilling rewards of caregiving! We are seeking experienced Caregivers and CNAs in New Braunfels, Seguin, Canyon Lake, San Marcos, and surrounding areas to provide compassionate, non-medical, one-on-one care in clients' homes. In this role, you'll offer more than just assistance-you'll bring joy, companionship, and peace of mind to those who need it most. At Caring Senior Service, we believe that caregiving is a noble profession that deeply impacts both those receiving care and the caregivers themselves. With us, you will find a supportive, flexible, and growth-oriented environment where you can thrive. Become a caregiver today and see just how rewarding this career can be while making a real difference in your community! Why Choose Us? Flexible Schedules: We understand the importance of work-life balance. Choose shifts that fit your lifestyle-mornings, evenings, weekends, or overnights. Work-Life Balance: Easily manage your schedule and timekeeping online-no office visits required. Career Growth: Take advantage of our paid online training and a four-level certification program, with pay increases at each level to help you advance your career. Competitive Pay: Earn $13.00-$15.00 per hour, plus Paid Time Off, and Direct Deposit. Supportive Environment: You'll have access to a dedicated, 24/7 management team, along with a 1-to-1 caregiver-to-client ratio for personalized support. Client Match: We connect you with clients that align with your skills, experience, and schedule to ensure the best fit. Immediate Interviews: Apply today and get an interview within 24-48 hours-start your journey with us quickly. What You'll Do: Provide companionship and assist with personal care, meals, light housekeeping, and errands. Make a positive impact by offering emotional support and helping clients maintain independence in the comfort of their own homes. Requirements: A genuine passion for caring for seniors. 1+ year of caregiving experience or a CNA license. Ability to pass a background check. Valid driver's license, vehicle insurance, and reliable transportation. If you're looking for a company that values and supports its caregivers and offers the tools and resources for success, Caring Senior Service is the place for you. Apply today to start a rewarding career where you'll make a difference every day! Thank you for considering a career with Caring Senior Service!

In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for supervising the day-to-day activities of the clinic administrative staff. Responsibilities DUTIES AND RESPONSIBILITIES: * Supervise and train a staff of Medical Admitting Clerks (MAC) at assigned clinic. * Coordinate staffing levels to ensure proper patient flow. * Oversee the daily activities of the registration area to ensure department standards are met. * Ensure all personnel department policies and procedures are followed. * Develop, recommend, and implement changes to administrative processes and procedures as needed. * Respond to patient inquiries, complaints and requests for assistance as needed. * Secure all signatures necessary for treatments, release of medical information, and assignment of insurance benefits and payment of services from legally responsible patients. * Ensure timely processing of billing, co-pays, and deposits. * Maintain QA statistics (including patient wait times, etc.) and report results to management. * Manage the purchasing of business and medical supplies according to budget and department needs. * Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach. * Excel in all functions performed by a MAC. * Relieve staff members during employee sick/vacation time as needed. * Perform other duties as assigned. KNOWLEDGE/SKILLS/ABILITIES: * Ensure that all patient issues are resolved in a timely and professional manner. * Maintain confidentiality of all information related to patients and adhere to all HIPAA guidelines and regulations. * Complete updates on safety through the organization's computerized education system on an annual basis. * Ensure all tasks provided and associated with patient care, patient administrative processes and related duties comply with all regulatory and accreditation standards including The Joint Commission and CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures. * Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical managers, clinical support staff, providers and business office staff. * Interact respectfully and collaboratively with patients and their families, striving to develop favorable relationships with families. * Collaborate with all members of the care team in providing patient-centered care. * Ensure all actions, job performance, personal conduct and communications represent CommUnityCare in a highly professional manner at all times. * Uphold and ensure compliance and attention to all company policies and procedures as well as the overall mission and values of the organization. PEOPLE MANAGEMENT/DEPARTMENT MANAGEMENT/BUSINESS UNIT MANAGEMENT: * High level of skill at building relationships and providing excellent customer service. * High level of problem solving skill to better serve patients and staff. * Strong attention to detail and accuracy. * Excellent verbal and written communication skills. * Ability to implement and evaluate administrative processes. * Ability to supervise a staff. Qualifications MINIMUM EDUCATION: Graduate from high school or equivalent. MINIMUM EXPERIENCE:• 3-5 years of office or administrative experience. Any combination of related education and experience may be substituted.• Experience in a healthcare setting preferred.• Demonstrated knowledge of insurance verification procedures and medical terminology preferred.• Demonstrated knowledge of cash handling procedures.• Demonstrated success in directing staff in order to achieve a common goal.• Demonstrated experience and familiarity with tools, technology, and systems typically found within most health care environments (i.e. personal computer skills, spreadsheets, word processing, patient records systems, EMR systems, etc.).

The Strategic Communications Partner serves as the primary communications advisor and content lead for the Office of the CEO at CommUnityCare Health Centers. This role supports both the CEO and Deputy CEO (Chief Strategy Officer) in communicating organizational priorities, progress, and impact across internal and external audiences.Working within the Strategy team and in partnership with the Communications Department, the position manages the flow of executive-level communication-internal and external-supporting transparency, engagement, and alignment across the CommUnityCare + Central Health system. The ideal candidate is a thoughtful writer, strategic listener, and skilled project manager who can navigate the pace and complexity of a large, multi-site ambulatory care organization. Responsibilities Essential FunctionsExecutive Communication & Voice Development• Develop talking points, speeches, op-eds, internal messages, and presentation materials for the CEO and Deputy CEO.• Capture and maintain the CEO's authentic voice while aligning with CommUnityCare's brand and mission.• Anticipate communication needs tied to strategic initiatives, governance cycles, and system priorities.Internal Storytelling & Staff Engagement• Craft messages that connect staff to mission, vision, and strategy.• Partner with People, Operations, and Communications to ensure consistent internal narrative across channels (emails, town halls, videos, intranet).• Source frontline stories that demonstrate impact and progress toward strategic goals.|External Visibility & System Alignment• Coordinate with Central Health's Communications team to align external messaging and media opportunities.• Prepare briefings and remarks for community and partner events, public meetings, and joint communications.• Support the CEO's and Deputy CEO's participation in public panels, thought-leadership pieces, and highprofile engagements.Strategic Planning & Intelligence• Track system developments, policy discussions, and community issues to inform executive messaging.• Collaborate with the Strategy team to ensure communications reflect organizational priorities and data insights.• Monitor and synthesize insights from policy developments, community health data, and governance discussions (Travis County Commissioners Court, Austin City Council, Central Health Board, etc.) to inform CEO and Deputy CEO messaging.• Provide brief strategic analyses and contextual summaries to anticipate questions, shape public remarks, and align external messaging with system priorities.• Serve as a bridge between strategy, communications, and policy - ensuring our external voice is grounded in accurate data, current context, and foresight.• Support development of executive reports, dashboards, and board materials.Content & Workflow Management• Maintain an organized calendar of key communications moments and deliverables.• Develop templates and frameworks for consistent CEO updates.• Integrate AI and digital tools to improve writing efficiency and visual storytelling while maintaining human oversight. PatientKnowledge, Skills and Abilities• Strong writing, editing, and storytelling skills with the ability to adapt voice and tone for executive communications.• Strategic thinking and judgment to align content with organizational goals and priorities.• Ability to manage multiple projects and deadlines in a fast-paced environment with minimal supervision.• High emotional intelligence and interpersonal skills to collaborate effectively with executives and cross-functional teams.• Familiarity with digital communication platforms and analytics (e.g., intranet, social media, email campaigns, content management systems). Qualifications Minimum Education:Bachelor's Degree (higher degree accepted) in Communications, Journalism, Public Policy, English, or related field. RequiredMinimum Experience:8 years Experience in executive communications, journalism, or strategic storytelling roles.

The Lead Epic Applications Analyst will serve as the technical leader for their applications and provide guidance to the Senior Epic Application Analysts and Epic Application Analysts within their areas. The Lead Epic Applications Analyst will also lead collaborative work between the Epic team in cross-application efforts including the Cogito team. This role encompasses all the job duties of the Senior Epic Applications Analyst role which include serving as the Subject Matter Expert and technical point of contact for their application areas taking lead in primary areas of work including projects, changes, and the highest point of break/fix escalation. They demonstrate full use and application of standard principles, theories, and concepts related to their technical discipline, and provide solutions to a variety of complex problems. They manage user requirements, develop, and implement systems for complex processes. The Lead Epic Applications Analyst also serves as a key partner to operational leaders to inform and guide the development of processes, workflows and related Epic configuration. They are responsible for configuring Epic applications, analyzing user requirements, completing technical documentation, and testing (internal and User Acceptance Testing). They participate as a member of project teams, work on upgrades as well as new applications and workflow implementation which includes partnering with the Interface Team to connect third party applications. A strong understanding of workflow interdependencies is required to provide guidance to the customer for informed decision making. The Lead Epic Applications Analyst will also perform other duties as assigned. Remote = Individuals in this position may work at an approved off-site location; however, they may be required to occasionally visit an on-site location in Austin, Texas. Responsibilities Essential Functions * Leads discussions with operational leaders regarding Epic configuration options to help guide operational decisions and workflows. * Facilitates discussions and analysis between Epic analysts and training specialists from all application areas to address complex workflow issues or configuration options. * Leads the collaboration between the Application Analysts and the Cogito team regarding impact of application configuration on reporting outcomes. * Leads and mentors Senior Analysts working in same application areas. * Offers guidance, resources, and tools to the Senior Analysts to improve their mentorship of Analysts. May offer direct mentorship to Epic Analyst (non-senior) as necessary. * Identifies potential performance issues within the team and escalates to leadership. * Identifies and implements requested changes to the system. * Tracks workflow KPIs (such as denials and care gaps) to identify inefficiencies and collaborates with relevant teams for improvement. * Works with Education, Process Improvement, and other departmental stakeholders on process improvement efforts. * Proactively integrates knowledge of upcoming Epic updates into departmental strategic planning. * Responsible for building system components, testing, implementation support, and maintenance of assigned Epic applications. * Performs in-depth analysis, troubleshooting, data collection, and root cause analysis and then identifies and/or implements potential solutions for issues related to the system or usage of it. * Participates and leads the review, build and testing of key applications for Epic upgrades and or special updates and communicate needed changes to operations. * Reviews or audits operational and methodology documents created by the Senior Analyst * Recommends and designs system change control procedures. * Works closely with other analysts, Epic third-party vendors, and operations to ensure that system integrity is maintained and that IT deliverables meet operational business needs. * Researches, analyzes, facilitates and implements business and system workflows in order to expedite process improvement and coordinate business practices. * Provides technical system guidance to management to improve and streamlines operational workflows. Identifies best practices and implements opportunities for standardization. * Utilizes standardized department tools/software systems to plan task/projects and monitors progress toward milestones and deadlines, reassigning resources when necessary to meet organizational objectives. * Maintains up-to-date expertise on the operation and application of various Epic applications. * Maintains a working knowledge of key indicators, standards, and processes related to EHR systems. * Provides third tier support for various applications/modules when an issue is escalated to the help desk. * Provides technical support via phone, electronic communication, virtual meetings, and/or in person. * Creates and tracks tickets internally and with vendors. Ensures support tickets are being worked in a timely manner in accordance with our service level agreements (SLA). * Guides workflow design, builds and tests the system, and analyzes other technical issues. * Coordinates system changes with the governance team for decision making. * Works with vendors, the organization, and end users to ensure the systems meet the organization's business needs in regard to project deliverables and timeline. Maintains regular communication with vendors for assigned applications. * Works collaboratively with the trainers to ensure that training materials are up to date and reflect the current build of the various systems. Qualifications MINIMUM EDUCATION: * Bachelor's Degree with 7 years of experience supporting healthcare IT or healthcare applications. * High School Diploma with 10 years of experience supporting healthcare IT or healthcare applications MINIMUM EXPERIENCE: * 5 years in an Analyst role supporting Epic's Electronic Health Record (EHR) PREFERRED EXPERIENCE * 1 year Experience implementing an EHR and supporting Go-Live * 1 year Knowledge of Medical terminology and/or experience working in ahealthcare setting

Responsible for being the first point of contact for patients, staff, and guests presenting at the clinic, and performing all the administrative tasks associated with patient check in. Responsibilities DUTIES AND RESPONSIBILITIES: * Responsible for opening front office and all duties associated with this function.• Welcome, greet, and assist patients in a courteous and professional manner. • As directed, schedule patient appointments accurately and efficiently utilizing the computer system. • Answer all incoming telephone calls and provide information as necessary or route the calls as needed. • Register all patients by accurately entering the patient demographic and insurance information in the electronic medical system. • Verify and ensure completeness of patient registration documentation. Verify and enter patient data into the electronic medical system. • Review and verify patient coverage of insurance information using online resources. • Explain payment options, including sliding scale fees, Medicare, Medicaid, and other forms of payment assistance. • Collects deposits or co‐payments/deductibles prior to the patient being seen by the provider per company policies. • Responsible for closing and/or end of day processes, including but not limited to, daily posting of collected monies into the electronic medical system and balancing the drawer for end of day deposit. • Utilize the numerous software systems in the clinic, including but not limited to, i2i, Tableau, Vital Interactions, Patient Portal, check in kiosks, etc. • As directed, responsible for running Vital Interaction reports and following‐up on appointments needing to be confirmed and no shows. • Work closely with the nursing, provider, medical assistant, and extended care teams to ensure smooth patient flow and reduce cycle time. • Works with clinical care team to assist with closing gaps in care by helping to notify patients of services due. • Work with HIM department to accurately scan medical documents into the EMR system. • Notify appropriate personnel of emergencies, messages, patient arrivals, etc. • Accurately document and communicate patient concerns to the site triad leadership team. • Ability to work assigned hours, and as needed outside regularly scheduled hours including weekends. • Participates in appropriate meetings and trainings, as well as adheres to all company policies and procedures. • Maintains confidentiality of all patient, clinical, and company information and data. Adheres to HIPAA guidelines. • Performs all duties in an ethical manner consistent with the I Promise statement. • Perform other job‐related duties as assigned. KNOWLEDGE/SKILLS/ABILTIIES: Knowledge of • Healthcare office concepts, practices, policies, and procedures• Insurance verification procedures • Microsoft Office Applications (Word, Excel, Outlook) • HIPAA and Joint Commission guidelines and regulations Skilled in • Providing exceptional customer service • Verbal and written communications, including telephone and email etiquette and documentation • Working independently in a fast‐paced, multi‐task clinical environment, as well as part of a team • Effective problem solving techniques Ability to • Work in a self‐directed, organized manner • Multitask while maintaining a strong attention to detail and accuracy • Present information in a consistent, organized, and accurate manner • Demonstrate flexibility and ingenuity in response to change • Develop and maintain effective working relationships across the organization at various levels, as well as with external customers • Maintain confidentiality Qualifications MINIMUM EDUCATION: High School Diploma or Equivalent MINIMUM EXPERIENCE: At least one year of demonstrated experience in an administrative position.

Social Worker, Care Manager - Pediatrics and Obstetrics * This is a hybrid position. Individuals in this position may work both at an approved off-site location and onsite at a primary location or multiple locations based on business needs.* In partnership with patients, their families (as defined by the patient), and multidisciplinary teams, the Social Worker, Care Manager - Pediatrics and Obstetrics delivers patient-centered care coordination for individuals requiring specialized services. The Care Manager collaborates closely with patients, parents/guardians, caregivers, healthcare providers, educational systems, and interdisciplinary teams to ensure comprehensive, integrated, and compassionate care. Responsibilities * Interacts with patients via telehealth and in-person clinic appointments, community spaces, schools, and other locations per program guidelines. * Serves as a point of contact for patients enrolling in services. * Collaborates with patients, parents/guardians, caregivers, medical providers, school systems, and interdisciplinary health care teams on patient-centered care. * Acts as a patient and family advocate to ensure that services are delivered to meet the needs of patients and families, as well as appropriate use of resources. * Empowers patients and/or their families to be engaged and active participants in their care management. * Performs thorough biopsychosocial assessments with patients and their families to identify care needs, strengths, and potential barriers to optimal health outcomes. * Develops a comprehensive care plan in collaboration with patients, families, and the primary care team. * Continuously monitors patients' biopsychosocial needs and provides timely follow-up in alignment with program protocols to ensure continuity of care and support. * Coordinates transitions between sites and providers of care. * Provides education and guidance to patients and their families to support understanding of health conditions, promote self-management, and enhance overall well-being. * Coordinates and streamlines patient referrals to appropriate community-based services, ensuring timely access to resources that support health, wellness, and social needs. * Delivers direct social work care in alignment with program protocols in accordance with established standards of practice. * Provides timely patient support for psychiatric emergencies by assessing clinical and psychosocial needs to determine care priorities, deliver immediate crisis intervention, and coordinate appropriate resource allocation. * Accurately completes all documentation related to direct and indirect patient care in a timely manner, ensuring that medical records are up-to-date, thorough, and compliant with organizational standards. * Plays an active role in daily unit-based patient care huddles and periodic clinic-wide informational meetings, patient conferences, and planning sessions. These engagements support quality assurance initiatives, care coordination, and continuous improvement in patient services. * Participates in ongoing professional development through seminars and educational sessions, ensuring compliance with all licensure and certification requirements while staying current with best practices in the field. * Participates in the implementation and evaluation of quality improvement strategies to ensure compliance with evidence-based guidelines and standards, while identifying opportunities to enhance patient outcomes and care delivery. * Ensures all tasks provided and associated with patient care, patient administrative processes, and related duties comply with all regulatory and accreditation standards including The Joint Commission and CommUnityCare Policies and Procedures. * Cultivates and sustains positive working relationships and strategic partnerships with colleagues across departments-including leaders, support staff, providers, and other personnel. Communicates effectively with all members of the care team to deliver patient-centered, coordinated care. * Engages respectfully and collaboratively with patients and their families, utilizing a trauma-informed care approach to foster trust and build positive, supportive relationships. * Performs any other duties as needed to drive the vision, fulfill the mission, and abide by the values of this organization. Qualifications Education: * Bachelor's Degree (higher degree accepted) in Social Work - Required Work Experience: * Internship experience in a field related to social work or case management - Required * 2 years as a Licensed Social Worker - Preferred * 1 year of care/case management experience - Preferred * 1 year of pediatric and/or obstetrics experience - Preferred Licenses & Certifications: * LBSW Licensed Baccalaureate Social Worker (LBSW) in Texas - Required * LMSW Licensed Master Social Worker (LMSW) in Texas - Preferred * BLS Provider CPR Certification Current Basic Life Support (BLS) Health Care Provider Cardiopulmonary Resuscitation (CPR) certification through American Heart Association or American Red Cross. Will be required to maintain a current BLS CPR certification during employment - Required * CPW Certification Case Management for Children and Pregnant Women certification through Texas Health and Human Services - Required within 30 days of hire * Valid Texas Driver's License - Required

The Epic Application Analyst Supervisor is responsible for providing leadership, coordination and supervision to the Epic Application Analyst-Access & Revenue Cycle Applications team. They will work with the Epic Program Director to improve or develop new processes and manage the day-to-day operational activities of the Epic Application Analyst team. This includes anticipating, recognizing and resolving issues as well as assessing for areas of opportunity to improve quality, effectiveness and efficiency. They will also help the analysts to improve their build skills and coordinate efforts within the team and with integrated third party vendors. The Epic Application Analyst Supervisor will also perform analyst duties in certain applications. Responsibilities Essential Duties: * Directly supervise staff, including overseeing and participating in team processes, assigning, and prioritizing work, setting employee goals, reviewing team performance metrics and completing performance reviews.• Analyze problems related to systems and applications and develop solution-focused recommendations.• Perform vendor management and oversight as needed.• Utilize standardized department tools/software systems to plan task/projects and monitor progress toward milestones and deadlines, reassigning resources when necessary to meet organizational objectives. • Perform analysis of new and existing software systems and applications. • Collaborate with Project Management Office (PMO) staff and serve as a subject matter expert (SME) during project planning.• Ensure all new application developments or upgrades are communicated to the training team, collaborating on training plans when necessary.• Manage advanced support for integrated Epic third party vendor and applications, coordinating efforts with User Support and other IT staff as needed. * Collaborate with CommUnityCare's Epic Application Analyst Manager to plan for upgrades, special update packages, cutovers and other technical maintenance of the electronic health record system. • Can work outside of standard business hours. Qualifications MINIMUM EDUCATION:High School Diploma or equivalent (higher degree accepted) PREFERRED EDUCATION: Bachelor's Degree (higher degree accepted) MINIMUM EXPERIENCE: * 4 years Epic Application Analyst experience * 4 years collaborating with Epic Analysts and Epic Trainers across multiple Epic applications PREFERRED EXPERIENCE:-2 years supervisory or lead experience * 1 year working with third party vendors integrated with Epic * Experience working within healthcare-related business, finance, operations, and clinical systems * Experience leading Epic-related projects * Clinical experience * Knowledge of medical terminology REQUIRED CERTIFICATIONS/LICENSURE:Epic certification/accreditation required upon hire.

In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for providing direct and appropriate clinical care and treatment to patients in the specialty area of Internal Medicine or Family Medicine. Responsibilities * Perform comprehensive physical assessment of patients using observation, inspection, auscultation, palpation and percussion. * Order or execute various tests, analyses, and diagnostic images to provide information on patient's condition. * Diagnose and treat diseases, disorders and injuries based on patient's medical history and results of physical assessment and refer patients to medical specialist or other practitioner for specialized treatment. * Prescribe medications and therapies for treatment and preventive care. * Instruct patients and their families regarding procedures performed, home care, and follow-up visits. * Direct professional and ancillary health care staff during treatment of patients. * Respond to inquiries from staff and patients regarding preventive health and treatments. * Compile patient medical data including health history, treatment plans, results of physical examination, etc. and record in electronic medical record. * Report required information including deaths and outbreak of contagious diseases to governmental authorities. * Plan, promote, demonstrate, recommend and coordinate high standards of medical practice. * Perform other duties as assigned. PRIMARY ACCOUNTABILITIES * Directly effect improvements in patient well-being through accurate and timely diagnosis and delivery of relevant, high quality medical care. * Ensure all tasks provided and associated with patient care, patient administrative processes and related duties comply with all regulatory and accreditation standards including The Joint Commission and CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures. * Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical managers, clinical support staff, providers and business office staff. * Interact respectfully and collaboratively with patients and their families, striving to develop favorable relationships with families. * Collaborate with all members of the care team in providing patient-centered care. * Ensure all actions, job performance, personal conduct and communications represent CommUnityCare in a highly professional manner at all times. * Uphold and ensure compliance and attention to all company policies and procedures as well as the overall mission and values of the organization. * Complete all mandatory training and maintain appropriate credentials/licensure. Qualifications * High level of skill at building relationships and providing customer service. * Interpersonal savvy and influence skills in managing difficult clients and patients. * High degree of knowledge and competency in the practice of medicine and associated charting requirements. * Requisite skills and ability to perform certain medical tasks as assigned. * High level of problem solving skill to better serve patients and staff. * Strong attention to detail and accuracy. * Ability to utilize computers for data entry and information retrieval. * Ability to manage multiple responsibilities and emergency situations successfully. * Excellent verbal and written communication skills. * Ability to implement, and evaluate operational and administrative processes. * Experience/knowledge of Joint Commission accreditation process and requirements, as well as all federal, state and local regulations and standards associated with the delivery of care in a Federally Qualified Health Center. * Demonstrated understanding and/or experience working in a patient-centered medical home (PCMH) environment. * Demonstrated understanding and/or experience working in an integrated delivery environment. Education: * M.D. or D.O. from an accredited educational institution. * Unrestricted licensed to practice medicine in the State of Texas. * Board Certification in Internal Medicine or passage of Board Certification examination within one (1) year of employment. * Current Drug Enforcement Agency (DEA) and Department of Public Safety (DPS) registrations for the purpose of writing prescriptions. * Current Healthcare Provider Cardiopulmonary Resuscitation (CPR) course completion card. * Current Basic Life Support Certification for Healthcare Providers. Professional: * Demonstrated expertise in relevant medical practices, protocol, trends and best practices in clinical areas assigned. * Demonstrated knowledge and success in effecting overall clinical operations. * Proficiency in the use of a computer, software packages, and office machines.

The Senior Practice Administrator-Hub Site is responsible for directing, supervising, and coordinating staff and activities at one of the two designated Hub practice sites in order to provide highly reliable, quality, cost-effective care for our patients. Our designated Hub Sites are the most complex and highest volume clinics within CommUnity Care Health Centers. The Senior Practice Administrator -Hub Site will work closely within the Site Triad and alongside physician, nursing, dental, and pharmacy teams, as well as with the Associate Director of Business Operations to assure that all financial, clinical, and quality goals, along with patient satisfaction goals, are achieved. Responsibilities Essential Duties Operations Management:• Manage day-to-day operations of assigned hub site; ensure compliance with standards of clinical care; maintain accountability for quality, safety, service and operational excellence;• Bi-directionally communicate in a timely manner to senior leadership as well as cascade information to various stakeholders, hub site managers, and front-line leaders on a continuous basis on any given topic at any given time due to the volume of productivity, traffic, and complexity of the hub site.• Work closely with site triad leadership, operational leaders, nursing and clinical leaders as well as other physician providers and other clinical staff in a collaborative approach to excellence in service and clinical care, optimal outcomes, and efficient resource utilization; • Develop, lead, and utilize LEAN, Six Sigma and PCMH strategies, techniques and tools for process improvement and improve patient health care. Implement Quality and Care Model pilot projects as appropriate.• Develop and support processes designed to engage all staff in the pursuit of operational and service excellence; regularly review patient satisfaction data and analyze for opportunities; involve staff and physiciansin developing a plan for improvement when necessary; implement and maintain a weekly rounding process.• Monitor, analyze, and communicate all performance improvement and quality data; research best practice across ambulatory services and other organizations to continually improve the patient/family experience; proactively address performance and or quality issues including thorough review with Site Triad Leadership for resolution and or improvement.• Conduct site staff meetings, quarterly all CUC meetings, and participate in service line, quality sub-committees, and other meetings as needed.• Optimize capacity and customer service by analyzing and recommending changes in organizational systems, policies and procedures, and ensure patient satisfaction, clinic flow, quality and financial and site productivity are meeting targets.• Manage site activities related to federal and state funding sources and grants and ensure compliance with associated rules and regulations.• Collaborate with various internal and external partners, i.e., coordination of operations with Central Health, WIC, Sendero, CUC's Central Pharmacy, CUC's Retail Pharmacy among others while building relationships with those key stakeholders that are onsite rendering services.• Collaborate and communicate with vendor and facility management teams to ensure proper maintenance and certification of building equipment. • Oversight and management of screening and diagnostic imaging services with respect to all Radiology to ensure compliance with regulatory certifications and quality maintenance• Demonstrate a willingness to be an active participant in initiatives that have a fundamental impact on the organization. Financial Management:• Monitor and analyze financial and budgetary performance including explanation and justification of actual vs. budget variance, oversee initiation of capital requests and new programs; review department charge master at least annually to capture additional revenue; develop and oversee contracts specific to areas of oversight.• Manage the operational and fiscal activities of the site to include staffing levels, budgets and financial and operating goals and plans and develops systems and procedures to improve the quality and efficiency of operations and meet productivity and qualitygoals.• Work in partnership with Revenue Cycle Managerto monitor efficiency and effectiveness of billing process and patient charges; coordinate with affiliate and partner organizations/providers as necessary.Program Management• Work with Operations Leadership Team to develop long-term strategic plan(s) for assigned service lines; with nursing and physician leadership, outline yearly goals for the hub site; participate in planning process for any program and service development for expansion, transition or decommission;• Prepare an annual evaluation of the service area and proactively identify opportunities to improve the hub site's competitive position in the community; work with strategy and communications leadership on marketing and communication programs, as necessary.• Work with PI/PM team to design, implement and develop new programs, renovations and expansions related to thehub site.• Ensure all tasks provided and associated with patient care, patient administrative processes and related duties comply with all regulatory and accreditation standards including the Federal, State, Local, the Joint Commission, HRSA, CommUnityCare Standard Operating Procedures and Travis County Healthcare District Policies and Procedures. * Collaborate, support, and monitor medical sterilization and dental sterilization SOPs in accordance with Federal, State, local standards alongside nursing and medical leaders.• Collaborate, support, and monitor residency programs with key stakeholders to ensure educational program success and access for CUC patients.• Collaborate with community partners to expanded access and resources for CommUnityCare patients. Knowledge/Skills/Abilities• Communicate with others in a clear, understandable and professional manner on the phone and in person; and demonstrate the use of good written and verbal communication skills.• Effective project management skills, including the ability to plan, organize and schedule work in an efficient and productive manner, focusing on key priorities and meeting deadlines• Ability to interact with peers, executives, patient families and other vendors in a manner that represents CommUnityCare positively.• Ability to build and lead high-performing teams; must be able to provide clear and accurate direction and guidance.• Exhibit sound judgment in decision-making.• Ability to learn and apply new information, knowledge and experiences in a timely manner.• Ability to be flexible and adaptable to change.• Ability to work on multiple tasks and projects and to prioritize.• Effective organizational skills and attention to detail; effective follow-through, and commitment to excellence.People Management/Department Management/Business Unit Management:• Responsible for building and leading a high-performing staff. Select and evaluate staff based on their ability to contribute to organization/division/ clinic goals;• Provide leadership, coaching, support, and training to staff. Responsible for staffing, performance management, professional development, recruitment and retention of staff.• In partnership with the Nursing Manager, position will provide support for providing coaching on management and people leadership practices of the clinical support team, and ensuring compliance with all people-related policies and procedures.• Hire and supervise staff in accordance with personnel policies and procedures including orientation and training, providing career development advice, establishing employee goals, conducting performance reviews, coaching, counseling and disciplining staff, and recommending terminations if needed.• Develop and maintain strong and favorable internal and external relationships, partnerships with Community Care Collaborative, co-workers, including clinical managers, clinical support staff, providers and business office staff and other partners.• Interact respectfully and collaboratively with patients and their families, striving to develop favorable relationships withfamilies. Qualifications MINIMUM EDUCATION: Bachelor's Degree in Business, Health Administration or related field. PREFERRED EDUCATION: Master's Degree in Business, Health Administration or related field MINIMUM EXPERIENCE: * Five (5) years of related experience with at least 3 years in a medical office, management/supervisory capacity.• Demonstrated experience and proficiency with tools, technology and systems typically found in a healthcare environment (i.e. Microsoft Office Suite, EMR systems, etc.). PREFERRED EXPERIENCE:• Seven (7) years of experience in a primary care group practice or integrated care delivery system.• Knowledge of budget, billing, finance and managed care rules and regulations.• Previous experience working with a specialty clinic highly preferred• Membership in a professional organization such as Medical Group Management Association (MGMA) or American College of Healthcare Executives (ACHE) certification strongly preferred.

Start working this week and get a paycheck next week! Are you caring, compassionate, and desire to help others? Visiting Angels of Boerne is looking for one of a kind individuals to join our team as an In Home Caregiver - Housekeeper. Our office in Boerne provides caregivers to the Hill Country area including Bandera, Bulverde/Spring Branch, Fair Oaks ranch, Fredericksburg, Kerrville, Leon Springs, San Antonio (Outside Loop 1604), Ingram, Blanco, and many others. Our caregivers provide non-medical private duty in-home living assistance to elderly and disabled patients. An In Home Caregiver - Housekeeper with our office are an essential part of our team. The duties of an In Home Caregiver - Housekeeper range from light housekeeping, transportation to and from appointments, cooking, and providing companionship to our clients. We also want to invest in your growth. At Visiting Angels' Boerne, we offer opportunities to improve your skills with continuing education in areas of care such as dementia care and Alzheimer's care. If you are passionate about providing seniors with dignified, respectful care, apply now to join our team. Benefits Offered: Health Insurance PPE Provided Referral Bonuses Direct Deposit Weekly Pay Continuing Education Sign on Bonus Shifts Offered: Full Time Part Time 8 Hour Shifts 10 Hour Shifts 12 Hour Shifts PRN Short Shift 24+ shifts In Home Caregiver - Housekeeper Responsibilities: Assist with all matters of Living Assistance including, but not limited to, personal hygiene, grooming, planning and preparing meals, light housekeeping, laundry, helping in coping with the routines of everyday life, providing basic companionship and moral support. In Home Caregiver - Housekeeper Requirements Be able to pass a background check Have a valid driver's license/ID and auto insurance Reliable transportation Desire to serve others Knowledge of emergency responses and first aid Ability to do light housekeeping and cooking, including attention to dietary restrictions Ability to adhere to health and safety standards Respectful and compassionate Excellent communication and interpersonal skills Strong Ethics Physical Endurance High School Diploma or equivalent

In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for providing chair-side assistance to the dentist. Responsibilities * Assist dentist with oral hygiene instruction. * Take, develop and mount X-rays. * Take impressions of dentures for dental appliances. * Order and maintain supply inventory. * Perform procedures to compile with infection control policies and prepare operatories for patient treatment. * Accurately and completely report and document status, care rendered, response to care, provider orders, contacts with patient and/or other healthcare providers. * Maintain patient follow up procedures. * Assist front desk staff when needed. * Perform other duties as assigned. * Complete all direct and indirect care documentation in timely manner and ensure patient records are current and complete. * Attend daily patient care (unit) huddles and periodic informational (clinic) huddles, meetings, patient conferences, or planning sessions. These may be related to quality assurance, patient care and other related topics within the clinic. * Attend seminars and maintain all licensure and/or certification requirements for continuing education and best practices. * Participate in quality strategies to evaluate compliance with evidence-based guidelines, standards and to identify opportunities to improve patient outcomes. * Ensure all tasks provided and associated with patient care, patient administrative processes and related duties comply with all regulatory and accreditation standards including The Joint Commission and CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures. * Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical managers, clinical support staff, providers and business office staff. * Interact respectfully and collaboratively with patients and their families, striving to develop favorable relationships with families. * Collaborate with all members of the care team in providing patient-centered care. Knowledge/Skills/Abilities: * High level of skill at building relationships and providing excellent customer service. * Requisite skills and ability to perform certain dental tasks as assigned. * Strong attention to detail and accuracy. * Ability to utilize computers for data entry and information retrieval. * Excellent verbal and written communication skills. Qualifications MINIMUM EDUCATION: * Graduation from high school or equivalent. * Completion of an accredited course in dental assistance. MINIMUM EXPERIENCE: Experience in dental field preferred REQUIRED CERTIFICATIONS/LICENSURE: Holds and maintains these certifications as a professional. Lapsing/expiration of these certifications/licensure will result in suspension of work: * Texas State Board of Dental Examiners Radiology, Jurisprudence and Infection Control certificates. REQUIRED COURSES/COMPLETIONS (e.g., CPR): * Current healthcare provider Cardiopulmonary Resuscitation (CPR) course completion card and will be required to maintain a current CPR certification during employment

In partnership with patients, their families (as defined by the patient), and multidisciplinary teams, the Registered Nurse, Care Manager - Pediatrics and Obstetrics delivers patient-centered care coordination for individuals requiring specialized services. The Care Manager collaborates closely with patients, parents/guardians, caregivers, healthcare providers, educational systems, and interdisciplinary teams to ensure comprehensive, integrated, and compassionate care. Responsibilities Essential Functions: * Interacts with patients via telehealth and in-person clinic appointments, community spaces, schools, and other locations per program guidelines. * Serves as a point of contact for patients enrolling in services. * Collaborates with patients, parents/guardians, caregivers, medical providers, school systems, and interdisciplinary health care teams on patient-centered care. * Acts as a patient and family advocate to ensure that services are delivered to meet the needs of patients and families, as well as appropriate use of resources. * Empowers patients and/or their families to be engaged and active participants in their care management. * Performs thorough biopsychosocial assessments with patients and their families to identify care needs, strengths, and potential barriers to optimal health outcomes. * Develops a comprehensive care plan in collaboration with patients, families, and the primary care team. * Continuously monitors patients' biopsychosocial needs and provides timely follow-up in alignment with program protocols to ensure continuity of care and support. * Coordinates transitions between sites and providers of care. * Provides education and guidance to patients and their families to support understanding of health conditions, promote self-management, and enhance overall well-being. * Coordinates and streamlines patient referrals to appropriate community-based services, ensuring timely access to resources that support health, wellness, and social needs. * Delivers direct nursing care in alignment with program protocols, including executing standing delegation orders and administering medications and treatments in accordance with established standards of practice. * Performs patient triage by assessing clinical and psychosocial needs to prioritize care and ensure timely intervention and appropriate resource allocation. * Accurately completes all documentation related to direct and indirect patient care in a timely manner, ensuring that medical records are up-to-date, thorough, and compliant with organizational standards. * Plays an active role in daily unit-based patient care huddles and periodic clinic-wide informational meetings, patient conferences, and planning sessions. These engagements support quality assurance initiatives, care coordination, and continuous improvement in patient services. * Participates in ongoing professional development through seminars and educational sessions, ensuring compliance with all licensure and certification requirements while staying current with best practices in the field. * Participates in the implementation and evaluation of quality improvement strategies to ensure compliance with evidence-based guidelines and standards, while identifying opportunities to enhance patient outcomes and care delivery. * Ensures all tasks provided and associated with patient care, patient administrative processes, and related duties comply with all regulatory and accreditation standards including The Joint Commission and CommUnityCare Policies and Procedures. * Cultivates and sustains positive working relationships and strategic partnerships with colleagues across departments-including leaders, support staff, providers, and other personnel. Communicates effectively with all members of the care team to deliver patient-centered, coordinated care. * Engages respectfully and collaboratively with patients and their families, utilizing a trauma-informed care approach to foster trust and build positive, supportive relationships. * Performs any other duties as needed to drive the vision, fulfill the mission, and abide by the values of this organization. Knowledge, Skills and Abilities: * Proficient in performing assigned clinical tasks with the necessary medical knowledge and competencies. * Strong problem-solving abilities to effectively support both patients and staff in dynamic care environments. * Exceptional attention to detail and accuracy in documentation, patient care, and task execution. * Excellent communication skills, both verbal and written, to ensure clear, compassionate, and effective interactions. * Expertise in delivering high-quality nursing care, aligned with professional standards and ethical guidelines. * Demonstrated ability to manage multiple nursing responsibilities simultaneously, maintaining efficiency and quality. * Hands-on experience in direct patient care, including safe and effective use of medical devices and equipment. * Competent with healthcare technologies and systems, such as electronic health records (EHRs), patient documentation platforms, and standard office software (e.g., spreadsheets, word processing). Qualifications Minimum Qualifications: Education: * Associates Degree (higher degree accepted) Graduation from an accredited school of nursing. * Bachelor's Degree (higher degree accepted) in Science of Nursing- Preferred(BSN) Work Experience: * Two (2) years of clinical nursing experience. * 1 year of care/case management experience -Preferred * 1 year of pediatric and/or obstetrics experience -Preferred Required Certifications/Licensure: * Registered Nurse (RN) License to practice nursing in the state of Texas. -Upon Hire * BLS Provider CPR Certification Current Basic Life Support (BLS) Health Care Provider Cardiopulmonary Resuscitation (CPR) certification through American Heart Association or American Red Cross. Will be required to maintain a current BLS CPR certification during employment.- upon Hire * CPW Certification Case Management for Children & Pregnant Women certification through Texas Health & Human Services - Within 30 Days * Valid Texas Driver's License - Upon Hire

In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for coordinating all aspects of the patient referral process in a community healthcare center setting and for adhering to established timelines and departmental procedures. Responsibilities DUTIES AND RESPONSIBILITIES: * Monitors templates for appointment availability• Assists in the expansion of the referral department through the orientation and training of new team members under the direction of the Triage and Referral Nurse Manager• Schedules appointments per clinic guidelines as appropriate• Conducts auditing of records for the referral team as needed• Gathers pertinent information from insurance carriers, financial counselors, or other staff regarding appointments to determine financial responsibility• Obtains referral authorization from insurance carriers for specialty services and relay such authorizations (or denials) to the patient and provider• Resolves pre-authorization, registration, or other referral related issues prior to a patient's appointment• Contacts patients verbally or in writing per current protocol• Maintains updated referral resources• Upholds and completes referrals ensuring that the entire referral process is complete• Ensures referral Standard Operating Procedures are followed for all referrals• Ensures referral requests received from the PCP are addressed in a timely fashion• Ensures that all documentation is completed in EPIC• Ensures referrals are completed in an appropriate timeframe to meet patient needs for access to services• Completes all direct and indirect care documentation in timely manner and ensure patient records are current and complete• Attends team huddles and scheduled meetings• Attends seminars and maintain all licensure and/or certification requirements for continuing education and best practices• Participates in quality strategies to evaluate compliance with evidence-based guidelines/standards and to identify opportunities to improve patient outcomes• Ensures all tasks provided and associated with patient care, patient administrative processes, and related duties comply with all regulatory and accreditation standards including The Joint Commission and CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures• Develops and maintain favorable internal relationships, partnerships with co-workers, including clinical managers, clinical support staff, providers, and business office staff• Interacts respectfully and collaboratively with patients and their families, striving to develop favorable relationships with families• Collaborates with all members of the care team in providing patient-centered care• Meet defined productivity standards• Performs other duties as assigned KNOWLEDGE/SKILS/ABILITIES:• Demonstrates a high level of skill at building relationships and providing excellent customer service• Inhibits a strong attention to detail and accuracy• Has the ability to utilize computers for data entry and information retrieval• Shows excellent verbal and written communication skills• Demonstrates knowledge of federal, state, and local insurance regulations• Demonstrates knowledge of the referral process for a variety of insurance plans• Demonstrates success in researching and resolving complex issues• Demonstrates familiarity and proper care of electronic devices common GUIs found within most health care environments (for example, personal computer skills, spreadsheets, word processing, patient record systems, EHR systems, etc…) Qualifications MINIMUM EDUCATION: High School Diploma or equivalent MINIMUM EXPERIENCE:• Three years' experience in the healthcare field including one year experience as a Medical Assistant, Medical Administrative Clerk, Patient Services Representative, or Dental Assistant

In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for providing direct and appropriate clinical care and treatment to patients in the area of clinical specialization under the direct supervision and responsibility of a physician. Responsibilities Essential Functions * Specialized in the care of adolescent and adult women, contraception, care of obstetric patients, and care of patients with gynecologic concerns-Perform physical assessment of patients using observation, inspection, auscultation, palpation and percussion.-Treat patients following standardized protocols and clinical guidelines.-Refer patients to physicians for consultation when clinical exam/findings are not covered by standardized clinical protocols.-Obtain and evaluate complete medical histories of patients and provide counseling and education to women on acute, chronic and preventative conditions.-Assist women in utilizing health resources available.-Plan, promote, demonstrate, recommend and coordinate high standards of medical practice.-Manage patient and daily care programs in the area of specialty.-Compile patient medical data including health history, treatment plans, results of physical examination, etc. and record in electronic medical record.-Prescribe medications under the delegated prescriptive authority of a physician.-Direct professional and ancillary healthcare staff during treatment of patients.-Perform other duties as assigned.-Directly effect improvements in patient well-being through accurate and timely diagnosis and delivery of relevant, high quality medical care.-Ensure all tasks provided and associated with patient care, patient administrative processes and related duties comply with all regulatory and accreditation standards including The Joint Commission and CommUnityCare -Standard Operating Procedures and CommUnityCare Policies and Procedures.-Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical managers, clinical support staff, providers and business office staff.-Interact respectfully and collaboratively with patients and their families, striving to develop favorable relationships with families.-Collaborate with all members of the care team in providing patient-centered care.-Ensure all actions, job performance, personal conduct and communications represent CommUnityCare in a highly professional manner at all times.-Uphold and ensure compliance and attention to all company policies and procedures as well as the overall mission and values of the organization.-Complete all mandatory training and maintain appropriate credentials/licensure. Qualifications MINIMUM EDUCATION: Graduation from an accredited School of Physician Assistants OR Master's degree from an accredited School of Nursing. PREFERRED EXPERIENCE: 2 years direct patient care experience in women's health and prenatal services as an advanced practice provider. REQUIRED CERTIFICATIONS/LICENSURE: • Unrestricted license to practice as a Physician Assistant in the State of Texas OR unrestricted license to practice Nursing in the State of Texas/current credentialing as an Advanced Nurse Practitioner by the Texas Board of Nurse Examiners.• Current certification in area of specialty.• Current Drug Enforcement Agency (DEA) for the purpose of writing prescriptions.• Current Healthcare Provider Cardiopulmonary Resuscitation (CPR) through American Heart Association.• Current Basic Life Support Certification for Healthcare Providers through American Heart Association.

Business Development Coach Department: Business Development Reports To: Director of Business Development Travel: Required for franchise office visits and company events Compensation: Competitive salary based on experience Help Entrepreneurs Grow Thriving Senior Care Businesses-And Make a National Impact Caring Senior Service is a national leader in home care for seniors. As we continue expanding and strengthening our franchise model, we remain committed to operational excellence, compliance, and client satisfaction through our proprietary GreatCare system. We are seeking a dynamic, people-focused coach who is passionate about developing leaders, solving problems, and elevating business performance across our national franchise network. This is more than a coaching role-it's a chance to influence the success of multiple businesses, guide teams toward exceptional client care, and help franchise owners reach their full potential. Position Summary As the Business Development Coach, you will be a strategic partner, mentor, and success architect for established Caring Senior Service franchise owners. You will guide offices in strengthening profitability, achieving GreatCare Certification, improving operations, and enhancing leadership effectiveness. Your work directly impacts client outcomes, franchise growth, and the long-term health of the brand. This role is ideal for someone who loves helping others succeed, thrives in a consultative environment, and excels at turning insights into action. Key Responsibilities 1. Drive GreatCare Certification & Operational Alignment Evaluate current performance and design tailored improvement roadmaps Guide franchise owners through certification and recertification Strengthen adherence to Caring's operational standards, processes, and documentation Champion our GreatCare culture and ensure consistent, high-quality client experiences 2. Provide Financial & Profitability Coaching Help owners understand financial fundamentals, budgets, expenses, and revenue strategies Review KPIs and financial indicators to support smart decision-making Strengthen billing, payroll, and revenue cycle processes to build healthy financial habits 3. Support HR, Compliance & Regulatory Needs Assist with recruiting, hiring, onboarding, and staff development Ensure state-specific HR, licensing, and survey requirements are followed Collaborate with subject-matter experts and Support teams to maintain compliance and quality 4. Deliver Training, Coaching & Owner Development Lead structured trainings, workshops, and ongoing coaching calls Equip owners with leadership skills, management best practices, and culture-building tools Provide long-term continuity and guidance throughout the franchise lifecycle Preferred Knowledge, Skills & Attributes Knowledge Senior care industry best practices Full-cycle business development Operational and management fundamentals State and regulatory compliance requirements Skills Coaching, training, and facilitation Sales and marketing fundamentals Strong verbal and written communication Organization, time management, and relationship-building Attributes Professional, trustworthy, and dependable Culturally aware and emotionally intelligent Flexible, proactive, and solution-oriented Supportive, customer-focused, and fully aligned with the GreatCare brand Why This Role Matters You will directly support small business owners in reaching new levels of success. You will help ensure seniors nationwide receive reliable, high-quality care. You will strengthen a growing national brand built on compassion, integrity, and excellence. Your expertise will elevate both business performance and the lives of the families we serve. If you thrive on making an impact, enjoy guiding others toward meaningful growth, and want to be part of a mission-driven organization, this role offers the opportunity to do deeply purposeful work every day. Working Conditions This role involves consistent communication with franchise owners via phone, email, Teams meetings, and onsite visits. Travel to franchise offices and company events is required. While primarily based at the corporate office, remote flexibility is available-especially when traveling.

In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for assisting patients in obtaining prescribed medications through Pharmaceutical Patient Assistance Programs (PAP) and through insurance prior authorizations. Responsibilities Essential Duties (at least 5 that are non-negotiable duties and are absolutely pertinent to successfully completing the job without accommodations): Initiate, assist and coordinate with the specialty provider teams on assistance with the Prior Authorizations/NonFormulary Drug Requests for Commercial, Medicaid, Medicare D, MAP and Sliding Fee Scale medication claims. Initiate, assist and coordinate with primary care provider teams on Prior Authorizations/Non-Formulary Drug Requests for MAP and Sliding Fee Scale medications Submit manufacturer assistance program applications to providers for review, signature and forward completed applications and related paperwork to the appropriate patient assistance program Explain the Patient Assistance Program (PAP) procedures to patients and assist patients in accurately completing program applications and obtaining required documentation Document and maintain accurate records Create and maintain confidential patient files Maintain follow up with patient applications and assistance programs as required Receive, document and store medication(s) received from patient assistance programs Contact patient, coordinate delivery of medication to patient through internal pharmacy Maintain attestations and competencies through Compliance 360 in accordance to the PAP Manual Serve as liaison between Patient Assistance Programs, patients, clinic staff, eligibility staff and outsourced pharmacies. Educate and train PAP Services technicians as necessary or instructed Work/Cross train in internal Class A and D pharmacy operations for the purposes of maintaining competencies in those respective environments Ensure all actions, job performance, personal conduct and communications represent CommUnityCare in a highly professional manner at all times Ensure all tasks provided and associated with patient care, patient administrative processes and related duties comply with all regulatory and accreditation standards including The Joint Commission and CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures Uphold and ensure compliance and attention to all company policies and procedures as well as the overall mission and values of the organization Develop and maintain favorable internal relationships, partnerships with team members, including clinical managers, clinical support staff, providers and business office staff Perform other duties as assigned Knowledge/Skills/Abilities: Possess the clinical knowledge required to complete insurance prior authorization requests for specialty care provider needs Possess the clinical knowledge required to complete pharmaceutical manufacturer-specific forms to obtain medications or medication coverage for specialty care provider needs Possess the knowledge required to complete prior authorization forms for MAP and SFS to obtain medications or medication coverage for patient and provider needs Maintain an exceptional level of communication with patients and ensure they receive status information in a timely fashion Interact respectfully and collaboratively with patients and their families, striving to develop favorable relationships with families Collaborate with all members of the care team in providing patient-centered care Complete all mandatory training and maintain appropriate credentials/licensure Qualifications MINIMUM EDUCATION: High School Diploma or equivalent MINIMUM EXPERIENCE: Five years of related experience REQUIRED CERTIFICATIONS/LICENSURE: (1) Current Pharmacy Technician Registration with the Texas State Board of Pharmacy (2) Current Health Care Provider Cardiopulmonary Resuscitation (CPR) certification through American Heart Association or American Red Cross. Will be required to maintain a current CPR certification during employment.

The Director, Patient Access will assess and transform front-end clinic operations such as arrival and registration, provider template management, insurance verification, financial eligibility counseling, cashiering, and work queue management to achieve quality and patient experience goals. Key focus areas include the development of standardized protocols and clinic policies, the continuous improvement of technology-oriented workflows, staff training and development, and compliance management. Demonstrated ability in leading patient service initiatives, inclusive of financial eligibility, that have resulted in improved satisfaction scores and a development of a patient service culture for the organization. Responsibilities Essential Functions:Operations Management:• Sets vision and provides overall strategy and financial/operational direction of patient services to include Registration, Patient Estimates, Financial Counseling, Insurance Verification, and Point of Service Collections.• Oversees Patient Access personnel and collaborates with revenue cycle management, financial eligibility management, and operations management teams to support regulatory compliance, technology use/improvement, and operating performance - as assessed by key performance indicators for financial operations. Reviews statistics and performance improvement data; designs, develops and maintains daily, weekly, monthly management reports and dashboard in order to track and trend quality assurance measures and standards.• Develop processes and innovative approaches to enhance the identification of patients that require financial counseling services, including but not limited to Self-Pay, Health Safety Net and the underinsured patient population. • Partners with service line leaders to oversee patient access initiatives in registration, insurance verification, and decentralizing scheduling. Directly responsible for overseeing the registration activities of medical administrative clerks to create an environment of excellent customer service and identifying opportunities to aid in setting goals, priorities and optimizing staff performance through process redesign, policy/procedures and communication.• Provides training strategy for medical administrative clerks to include coaching, mentoring, goal setting and development planning. Provides statistics to management on quality assurance to assure integrity of data and education of staff, as needed.• Provides template management for provider schedules, continuous alignment of clinic capacity to meet patient demand, and oversight of capacity-related system configuration. Works in a strong, collaborative partnership with clinic operations, patient access contact center, revenue cycle, and IT.• Establishes and provides oversight of enterprise-wide template standards and guidelines, as well as ensures effective maintenance of scheduling guidelines.• Works with data analytics to evaluate uniform data reporting (UDS) for accuracy and understands relationships across tables within the electronic health record.• Directs cross-team collaboration for access change control and change management groups to understand interrelatedness of all activities and stakeholders.• Oversee any partners, vendors, systems utilized in the performance of achieving goals for the un or underinsured population of patients.• Creates and fosters an atmosphere of continuous improvement resulting in higher quality clinical outcomes, increased clinical revenue and greater satisfaction of patients, families, providers, and CommUnityCare colleagues.• Work to develop employee's supervisory skills and provide direction to supervisory staff concerning performance management issues.• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.• Collaborate with revenue cycle to maximize collections, ensuring registration are in line with a patient-centered approach to care.• Stay abreast of regulatory requirements and company compliance policies, ensuring timely staff education and inform staff of any changes or developments.• Engage IT partners to ensure front-end services employ the optimal software, hardware and telephony technology, data analytics, and reporting capabilities.• Oversee operationalization of digital services and functions related to Patient Access.• Collaborate closely with clinical operations leaders to implement organization-wide solutions related to patient access.Program Management:• The ideal candidate will be an established, hands-on leader with demonstrated success in key areas, with a focus on inter-personal and fine-tuned communication skills. Demonstrated managerial skills in a complex environment.• Communicate with others in a clear, understandable and professional manner on the phone and in person, and the demonstrated use of good written and verbal communication skills. • Effective project management skills, including the ability to plan, organize and schedule work in an efficient and productive manner, focusing on key priorities and meeting deadlines.People Management/Department Management/Business Unit Management:• Responsible for building and leading a high‐performing staff. Select and evaluate staff based on their ability to contribute to organization/division/ clinic goals.• Provide leadership, coaching,support, and training to staff. Responsible for staffing, performance management, professional development, recruitment and retention of staff. • Hire and supervise staff in accordance with personnel policies and procedures including orientation and training, providing career development advice, establishing employee goals, conducting performance reviews, coaching, counseling and disciplining staff, and recommending terminations if needed.• Interact respectfully and collaboratively with patients and their families. Qualifications Minimum Education: * Bachelor's Degree (higher degree accepted) in Business, Health Administration, or related field Minimum Experience: * 7 years of experience in patient access or clinic operations in the healthcare industry, three (3) years of which were in a managerial role. Required Licenses and Certifications: * Certified Heath Access Manager (CHAM) or Certified Healthcare Financial Professional (CHFP) Within 1 Year

In collaboration with care teams, staff and families, the Medical Assistant Care Coordinator is responsible for coordinating and managing patient care to ensure the highest quality care and patient experience. Responsibilities * Coordinate preventative, wellness, and chronic needs management services using evidenced based practice and care models. • Provide comprehensive care to increase patient and family perception of quality care.• Improve communication between patient and health care providers. • Support patients using a comprehensive, chronic care management model of care.• Increase patient's knowledge of medical conditions and improve self-management practices.• Coordinate with internal and external social services agencies and programs to ensure that patient receives needed services.• Support patients to increase medical compliance, improve health outcomes, and increase their self-report quality of life. • Empower patients and/or their families to be an engaged, active participant in their care management.• Complete all direct and indirect care documentation in timely manner and ensure patient records are current and complete.• Attend daily patient care (unit) huddles and periodic informational (clinic) huddles, meetings, patient conferences, or planning sessions. These may be related to quality assurance, patient care and other related topics within the clinic.• Attend seminars and maintain all licensure and/or certification requirements for continuing education and best practices.• Participate in quality strategies to evaluate compliance with evidence-based guidelines, standards and to identify opportunities to improve patient outcomes.• Ensure all tasks provided and associated with patient care, patient administrative processes and related duties comply with all regulatory and accreditation standards including The Joint Commission and CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures.• Complete other duties as assigned. Knowledge/Skills/Abilities: * High level of skill at building relationships and providing excellent customer service.• Requisite skills and ability to perform certain medical tasks as assigned.• Strong attention to detail and accuracy.• Ability to utilize computers for data entry and information retrieval.• Excellent verbal and written communication skills. Qualifications MINIMUM EDUCATION: • Graduation from high school or equivalent.• Medical Assistant Diploma.REQUIRED CERTIFICATIONS/LICENSURE Current Health Care Provider Cardiopulmonary Resuscitation (CPR) certification through American Heart Association or American Red Cross. Will be required to maintain a current CPR certification during employment.

Responsible for completing a variety of tasks such as activities designed to develop pre-language and language skills, oralmotor control for speech production, vocalization, and use of assistive technology devices for communication. Responsibilities * Support the provision of Speech Therapy services to patients under the appropriate guidelines established by practice guidelines.• Assist with screening of patients in accordance with practice guidelines to determine need for intervention/treatment.• Assist with assessments of patients in accordance with practice guidelines to determine need for intervention/treatment.• Follow documented treatment plans or protocols developed by the supervising Speech Language Pathologist.• Document patient performance and report the findings.• Maintain safe and clean work area and adhere to CommUnityCare safety standards.• Assist with maintenance and checks of equipment.• Observe patients during treatments to compile and evaluate data on their responses and progress and provide results to the therapist in person or through progress notes.• Confer with physical therapy staff or others to discuss and evaluate patient information for planning, modifying, or coordinating treatment.• Communicate with or instruct caregivers or family members on treatment plans.• Perform clerical duties, such as taking inventory, ordering supplies, answering telephone, taking messages, or filling out forms.• Implement selected components of care and interventions in a technically competent manner.• Identify patient's needs and exhibit compassion, caring, and empathy to individual differences.• Complete documentation to support the delivery of physical therapy services.• Perform selected data collection and obtain accurate information.• Measure performance and report on patient's medical record.• Participate in patient status judgments.• Adhere to ethical and legal standards.• Ensure continued competence and updated field knowledge.• Perform other duties as assigned.Knowledge/Skills/Abilities:• Strong level of skill at building relationships and providing excellent customer service.• Effective skills in managing difficult clients and patients.• High degree of knowledge and competency in the practice and associated charting requirements.• Requisite skills and ability to perform certain clinical tasks as assigned.• High level of problem solving skill to better serve patients and staff.• Strong attention to detail and accuracy.• Ability to utilize computers for data entry and information retrieval.• Effective verbal and written communication skills.• Ability to implement, and evaluate operational and administrative processes.• Experience/knowledge of Joint Commission accreditation process and requirements, as well as all federal, state and local regulations and standards associated with the delivery of care in a Federally Qualified Health Center.• Demonstrated understanding and/or experience working in a patient-centered medical home (PCMH) environment.• Demonstrated understanding and/or experience working in an integrated delivery environment. People Management/Department Management/Business Unit Management:• Assesses learning needs, develops competency plans and provides opportunities for learning• Participate in quality standards and identify opportunitiesto improve patient outcomes.• Participates in departmental meeting and programs.• Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical managers, clinicalsupportstaff, providers and business office staff.• Collaborate with all members of the care team in providing patient-centered care. Qualifications Education:Bachelor's Degree with an emphasis in speech/language pathology and/or audiology from an accredited program. - Required Experience: 1 year as a Speech Therapy Assistant. - Required Licenses & Certifications: Active and unrestricted license to practice as a Speech-Language Pathologist Assistant in the State of Texas (upon hire). - Required Current Basic Life Support Certification for Healthcare Providers through American Heart Association. Will be required to maintain a current BLS certification during employment (upon hire). - Required