Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsSalaryResume

Skills

What They DoEducationCertificationsDemographicsJob DescriptionHow To HireBest CompaniesBest StatesBest CitiesRemote JobsJob OutlookComparePart Time jobsEntry Level jobsFull Time jobsWork From Home jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Case manager/program manager skills for your resume and career

Updated January 8, 2025
5 min read
Quoted experts
Rani Varghese,
William Weston
Case manager/program manager example skills
Below we've compiled a list of the most critical case manager/program manager skills. We ranked the top skills for case manager/program managers based on the percentage of resumes they appeared on. For example, 20.4% of case manager/program manager resumes contained social work as a skill. Continue reading to find out what skills a case manager/program manager needs to be successful in the workplace.

15 case manager/program manager skills for your resume and career

1. Social Work

Here's how case manager/program managers use social work:
  • Collaborated extensively with multidisciplinary team comprised of substance abuse counselors, social workers, a psychiatrist, and a therapist.
  • Consult with multidisciplinary treatment team including psychiatrists, psychologists, and social workers

2. Foster Care

Here's how case manager/program managers use foster care:
  • Engaged youth ages 15-22 aging out of the foster care system by enhancing their independent living skills.
  • Managed a caseload of 18 youth who were experiencing or had experienced being in foster care.

3. Substance Abuse

Here's how case manager/program managers use substance abuse:
  • Acted as a liaison between Department of Child Protection and Permanency caseworker/supervisors, substance abuse counselors and treatment providers.
  • Facilitate various psycho-education and processing groups involving topics such as Substance Abuse Disorders, Financial Management and Mindfulness/Meditation.

4. Crisis Intervention

Here's how case manager/program managers use crisis intervention:
  • Provided crisis intervention services and made referrals to community agencies as needed.
  • Certified by Crisis Prevention Institute to implement nonviolent crisis interventions.

5. Patients

Here's how case manager/program managers use patients:
  • Coordinated all aspects involved in the Payment of patients' services-including verification of benefits and obtaining prior authorization for services.
  • Provided general patient education and support via informational meetings with patients and family.

6. Social Services

Here's how case manager/program managers use social services:
  • Provided family-counseling sessions and provided referrals to outside social services agencies.
  • Work within school facility offices to provide individual and group counseling, as well as concrete social services, as required.

Choose from 10+ customizable case manager/program manager resume templates

Build a professional case manager/program manager resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your case manager/program manager resume.

7. Rehabilitation

Here's how case manager/program managers use rehabilitation:
  • Conduct semi-annual contact with a specific population of AW2 Soldiers to assess and determine progress of non-medical rehabilitation.
  • Administered vocational rehabilitation program for Supported Living Services caseload and all other case management duties.

8. Management Services

Management services may refer to a number of supervisory duties depending on the type of work. A manager may be required to oversee a team of employees complete a series of tasks or monitor the quality of a product. Overall, any form of management involves supervising a worksite, whether this is a restaurant, grocery store, or manufacturing plant.

Here's how case manager/program managers use management services:
  • Provide case management services to youth and parents receiving evidence-based services aimed at increasing youth opportunity for program completion.
  • Offered supplemental case management services to criminal justice agencies at the municipal and county government level.

9. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how case manager/program managers use mental health:
  • Foster partnerships and collaboration between homeless programs, mental health services, community-based outpatient clinics, and community agencies.
  • Coordinated intensive services for adults who have experienced chronic homelessness and mental health and/or substance use disorders.

10. Mental Illness

Here's how case manager/program managers use mental illness:
  • Provided direct Community Psychiatric Supportive Treatment (CPST) services and support to homeless individuals with a mental illness.
  • Provide case management and general counseling to adults with mental illness in a residential setting.

11. Criminal Justice

Here's how case manager/program managers use criminal justice:
  • Provided updated information to criminal justice and referral agencies.
  • Managed client cases as assigned and provided intervention between the client, transitional services and the criminal justice system.

12. Financial Assistance

Financial assistance refers to governmental assistance one may receive for a variety of reasons. This help is typically in the form of money, whether a loan, scholarship, grant, or reduced taxes provided to an individual or organization. One of the more common forms of financial assistance is student loans, which offer many prospective students a chance for higher education.

Here's how case manager/program managers use financial assistance:
  • Advocated for financial assistance for economically challenged and homeless families living in ward 6.
  • Analyzed insurance assessment for clients to receive financial assistance.

13. Money Management

Here's how case manager/program managers use money management:
  • Assisted clients with ongoing budgeting/money management issues.
  • Provided financial literacy resources to clients, including classes on money management, credit repair and family budgeting.

14. Intake Assessments

Here's how case manager/program managers use intake assessments:
  • Conduct detailed intake assessments of potential participants and families.
  • Conducted intake assessments to determine the needs of the family in order to connect and assist with applying for qualified benefits.

15. Social Security

Social security is a federal government program that offers benefits to those registered under it when they are retired or can't work because of some sort of disabilities.

Here's how case manager/program managers use social security:
  • Facilitate client's connection with community resources by supporting application for social security benefits and other resources.
  • Provided Outreach Linkage, i.e., assistance with utilities, social security benefits, OFC, FSSA.
top-skills

What skills help Case Manager/Program Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young case manager/program managers need?

Rani VargheseRani Varghese LinkedIn profile

Associate Professor BSW Chair of Curriculum and Instruction, Adelphi University

Graduates will need to have a strong commitment to social justice and embody that commitment in their work. In particular, they need the knowledge, awareness, and skills to engage different kinds of clients across social identities and social locations, in both micro and macro settings. One thing that would definitely benefit graduates is taking up another language, being able to provide bilingual services. They will also need knowledge and skills in trauma-informed practice, especially in evaluating current evidence-based practice models.

What technical skills for a case manager/program manager stand out to employers?

William WestonWilliam Weston LinkedIn profile

Professor, Centre College

The ability to write clearly and think critically. The deep sense that other people in other cultures, and other positions in our own culture, see the world differently, enabling students to respond to a broad range of people appropriately.

What soft skills should all case manager/program managers possess?

Roxanne Ruiz-AdamsRoxanne Ruiz-Adams LinkedIn profile

Lecturer, Kean University

In the world we are in, empathy and compassion are tools we need most when interacting with each other. Graduates need to practice the skills of listening actively, and communicating in a way that is responsive rather than reactive. As social media expands and the world becomes smaller we all have become more connected and more aware of the experience of being a global citizen. Graduates need to practice having conversations with those who are different from them, practice putting themselves in the shoes of those they interact with, and learn the art of conflict resolution. We are all different in the way we think, but now more than ever we need graduates who are solution focused in their responses to the world rather than problem focused.
Do you want to know more?
Read more about what experts have to say about case manager/program manager

List of case manager/program manager skills to add to your resume

Case manager/program manager skills

The most important skills for a case manager/program manager resume and required skills for a case manager/program manager to have include:

  • Social Work
  • Foster Care
  • Substance Abuse
  • Crisis Intervention
  • Patients
  • Social Services
  • Rehabilitation
  • Management Services
  • Mental Health
  • Mental Illness
  • Criminal Justice
  • Financial Assistance
  • Money Management
  • Intake Assessments
  • Social Security
  • Community Outreach
  • Community Agencies
  • Support Services
  • Service Delivery
  • Community Services
  • Direct Services
  • at-Risk Youth
  • Child Care
  • HMIS
  • Discharge Planning
  • Independent Living
  • Psychosocial Assessments
  • Domestic Violence
  • ADL
  • Community Resources
  • Medical Care
  • Crisis Situations
  • ISP
  • DHS
  • Management System
  • Developmental Disabilities
  • Housing Assistance
  • Veterans
  • Group Therapy
  • Medical Appointments
  • Intake Interviews
  • Court Hearings
  • Medication Management
  • TANF
  • Early Intervention
  • Community Organizations
  • Supported Living
  • State Regulations
  • IEP

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse community and social services jobs