What does a client program manager do?
A client program manager coordinates with the internal teams in establishing customer plans like release schedule, terms of acceptance, and program milestones. Client program managers execute, deliver, coordinate, and track customer projects from initiation through completion. The managers inform clients about the processes of business execution and the procedures for sales and marketing. They develop trusted and strong relationships with their customers through accurate and timely communications. They also evaluate the risks of customer projects to establish and execute contingency and risk management plans.
Client program manager responsibilities
Here are examples of responsibilities from real client program manager resumes:
- Maintain effective fiscal management of caseload by accurately processing field payroll, monitoring caseload metrics and managing billing and pay rates.
- Represent the logistics business division for all quality relate issues including process development for all ISO and Non-ISO certify warehouse locations.
- Provide transportation to appointments, court dates, NA and AA meetings, amongst other resident obligations.
- Support the successful deployment and maintenance of standardize financial systems solutions to improve overall business management and compliance with DoD requirements.
Client program manager skills and personality traits
We calculated that 17% of Client Program Managers are proficient in Project Management, Client Facing, and Program Management. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.
We break down the percentage of Client Program Managers that have these skills listed on their resume here:
- Project Management, 17%
Improved client efficiency by evaluating & implementing processes through integration of project management tools.
- Client Facing, 13%
Gathered client facing quotes that were utilized in successful marketing campaigns for new launches.
- Program Management, 11%
Leverage strong combination of technology and client service to provide elite level program management for key customer.
- POS, 9%
Plan and prepare budgets, program resources, SOW, RFQs, POs, and invoicing.
- Client Relationships, 8%
Managed vendor/client relationships associated with visibility initiatives.
- Client Satisfaction, 5%
Present implementation process emphasizing on best practices and product correlation to retain client satisfaction.
Most client program managers use their skills in "project management," "client facing," and "program management" to do their jobs. You can find more detail on essential client program manager responsibilities here:
Communication skills. One of the key soft skills for a client program manager to have is communication skills. You can see how this relates to what client program managers do because "top executives must be able to convey information clearly and persuasively." Additionally, a client program manager resume shows how client program managers use communication skills: "managed all aspects of client communications, negotiations, sales, proposals, service, support, and development projects. "
Leadership skills. Another essential skill to perform client program manager duties is leadership skills. Client program managers responsibilities require that "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." Client program managers also use leadership skills in their role according to a real resume snippet: "led quarterly business reviews between asurion leadership and customers. "
Problem-solving skills. A big part of what client program managers do relies on "problem-solving skills." You can see how essential it is to client program manager responsibilities because "top executives need to identify and resolve issues within an organization." Here's an example of how this skill is used from a resume that represents typical client program manager tasks: "manage onsite staffing solution program for a national partnership account with stubhub in both connecticut and utah. "
Time-management skills. A commonly-found skill in client program manager job descriptions, "time-management skills" is essential to what client program managers do. Client program manager responsibilities rely on this skill because "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." You can also see how client program manager duties rely on time-management skills in this resume example: "project was completed on time and budget with high level of client satisfaction. "
The three companies that hire the most client program managers are:
- Deloitte56 client program managers jobs
- Pegasystems35 client program managers jobs
- Fiserv19 client program managers jobs
Compare different client program managers
Client program manager vs. Manager
Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.
These skill sets are where the common ground ends though. The responsibilities of a client program manager are more likely to require skills like "project management," "client facing," "program management," and "client relationships." On the other hand, a job as a manager requires skills like "customer service," "payroll," "food safety," and "financial statements." As you can see, what employees do in each career varies considerably.
Managers earn the highest salaries when working in the finance industry, with an average yearly salary of $71,781. On the other hand, client program managers are paid more in the finance industry with an average salary of $114,259.On average, managers reach lower levels of education than client program managers. Managers are 5.5% less likely to earn a Master's Degree and 0.7% more likely to graduate with a Doctoral Degree.Client program manager vs. Manager, project management
The role of a project management manager involves the planning, execution, monitoring, control, and closure of projects. Project managers oversee the scope of the entire project, the team, success or failure, and its resources. They facilitate productivity and commitment, remove obstacles, and motivate their team members. Their skills should include leadership, critical thinking, communication, negotiating, and risk management. They should also know about cost management, scheduling, and task management.
Each career also uses different skills, according to real client program manager resumes. While client program manager responsibilities can utilize skills like "program management," "pos," "client relationships," and "client satisfaction," managers, project management use skills like "risk management," "portfolio," "customer service," and "on-time delivery."
Managers, project management may earn a higher salary than client program managers, but managers, project management earn the most pay in the pharmaceutical industry with an average salary of $115,297. On the other hand, client program managers receive higher pay in the finance industry, where they earn an average salary of $114,259.managers, project management earn higher levels of education than client program managers in general. They're 5.4% more likely to graduate with a Master's Degree and 0.7% more likely to earn a Doctoral Degree.Client program manager vs. Tour manager
A pool manager is in charge of overseeing the daily operations at indoor and outdoor pools. Among their responsibilities include managing budgets and employee schedules, delegating tasks to staff, developing and implementing marketing strategies, and training new workforce members. There are also instances where they must produce progress reports, liaise with vendors or suppliers, and address issues and concerns, resolving them promptly and efficiently. Furthermore, a pool manager must monitor the progress of all operations, enforcing the company's safety policies and regulations to maintain a safe and healthy environment for everyone.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a client program manager is likely to be skilled in "project management," "client facing," "program management," and "pos," while a typical tour manager is skilled in "booking," "venues," "tour logistics," and "log book."
Tour managers make a very good living in the manufacturing industry with an average annual salary of $58,803. On the other hand, client program managers are paid the highest salary in the finance industry, with average annual pay of $114,259.Most tour managers achieve a lower degree level compared to client program managers. For example, they're 5.3% less likely to graduate with a Master's Degree, and 0.4% less likely to earn a Doctoral Degree.Client program manager vs. Pool manager
Types of client program manager
Updated January 8, 2025
