What does a closing manager do?
A Closing Manager communicates and interacts with performance teams, Quality Review teams, and other managers to ensure staffing needs match the profit, loss, and capacity plan. They confirm that all team members meet the required work expectation quality. In addition to setting and managing production and work quality expectations, Closing Managers also use positive reinforcement, recognition, and team building activities to encourage and lead staff to success. They also control and send daily production email messages with current production issues, production tips, and more.
Closing manager responsibilities
Here are examples of responsibilities from real closing manager resumes:
- Manage shipping and delivering loans to FNMA.
- Manage MERS registration of new loans, all transfers after purchase and QC for MERS.
- Manage escrow and title operations staff and organize responsibilities.
- Company originated/sold loans under guidelines of FNMA, FHLMC, FHA, VA, USDA and state bond programs.
- Work closely with the on-site FNMA account managers.
- Review in house originate residential loans for RESPA compliance.
- Audit all files close in the offices for RESPA compliance.
- Review HUD-1's to insure compliance with state specific predatory lending regulations and to avoid HOEPA.
- Assign daily tasks to each associate to complete loan purchase, insuring, MERS, and trailing documents.
- Input all orders into POS system and partner with team members to serve food and beverages that exceed guests expectations.
- Close POS systems, cash control, inventory, train employees, deployment of crew, receive food and product orders
- Maintain table appearance and restaurant cleanliness.
- Maintain cleanliness and presentation of the facility.
- Review HUD-1 statements, insurance and associate collateral documents.
- Provide effective leadership and support to ensure accuracy and consistency in departmental procedures.
Closing manager skills and personality traits
We calculated that 22% of Closing Managers are proficient in Customer Service, Cleanliness, and Escrow. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.
We break down the percentage of Closing Managers that have these skills listed on their resume here:
- Customer Service, 22%
Developed and utilized excellent customer service skills including interpersonal communication, teamwork, multitasking abilities, flexibility and reliability.
- Cleanliness, 16%
Maintained cleanliness and presentation of the facility.
- Escrow, 4%
Conducted Title Searches and Exams Issued Title Policies Reconciled Escrow Accounts E-recorded Documents Negotiated short sales under attorney supervision Various Administrative Responsibilities
- Performance Reviews, 3%
Interviewed prospective candidates, set performance expectations, and completed performance reviews.
- Food Quality, 3%
Maintained customer satisfaction and confidence by meeting food quality and service standards.
- POS, 3%
Greet customers, take food/drink orders promptly using a POS system, cash out and credit/debit payments.
Common skills that a closing manager uses to do their job include "customer service," "cleanliness," and "escrow." You can find details on the most important closing manager responsibilities below.
Communication skills. One of the key soft skills for a closing manager to have is communication skills. You can see how this relates to what closing managers do because "top executives must be able to convey information clearly and persuasively." Additionally, a closing manager resume shows how closing managers use communication skills: "sharpened communication skills by resolving customer complaints and creating positive solutions to problems. "
Leadership skills. Many closing manager duties rely on leadership skills. "top executives must be able to shape and direct an organization by coordinating policies, people, and resources.," so a closing manager will need this skill often in their role. This resume example is just one of many ways closing manager responsibilities rely on leadership skills: "provided leadership to crew and other managers during a shift to ensure great quality service and cleanliness to our customers. "
Problem-solving skills. A big part of what closing managers do relies on "problem-solving skills." You can see how essential it is to closing manager responsibilities because "top executives need to identify and resolve issues within an organization." Here's an example of how this skill is used from a resume that represents typical closing manager tasks: "create alluring displays, sales floor and product cleanliness, providing solutions to customer needs. "
Time-management skills. Another crucial skill for a closing manager to carry out their responsibilities is "time-management skills." A big part of what closing managers relies on this skill, since "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." How this skill relates to closing manager duties can be seen in an example from a closing manager resume snippet: "managed daily operations of the retail closing department for residential mortgage loans and met production deadlines. "
The three companies that hire the most closing managers are:
- Burger King82 closing managers jobs
- McDonald's37 closing managers jobs
- CyberCoders15 closing managers jobs
Compare different closing managers
Closing manager vs. Assistant manager/manager training
An assistant manager/manager of training performs various support tasks to assist with maintaining smooth workflow operations, learning management skills along the way. They participate in setting goals and guidelines, establishing timelines and budgets, liaising with internal and external parties, delegating responsibilities among staff, and monitoring the daily operations, solving issues and concerns should there be any. They also perform clerical tasks such as organizing files, preparing and processing documents, handling calls and correspondence, and running errands as needed.
There are some key differences in the responsibilities of each position. For example, closing manager responsibilities require skills like "cleanliness," "escrow," "fha," and "front end." Meanwhile a typical assistant manager/manager training has skills in areas such as "basic math," "math," "store sales," and "cash control." This difference in skills reveals the differences in what each career does.
On average, assistant manager/managers training reach similar levels of education than closing managers. Assistant manager/managers training are 2.1% more likely to earn a Master's Degree and 0.2% less likely to graduate with a Doctoral Degree.Closing manager vs. Team lead/manager
A team lead or manager is an individual who is responsible for guiding and directing employees so that they can achieve efficient operations within the organization. Team leads manage all the activities of their employees and distribute information to them as well as stakeholders. They provide coaching and training to employees so that they can achieve goals and developed the necessary skills that get results. The team also leads set ground rules and properly assigns tasks to employees so that they can avoid conflicts among staff.
In addition to the difference in salary, there are some other key differences worth noting. For example, closing manager responsibilities are more likely to require skills like "escrow," "food quality," "fha," and "front end." Meanwhile, a team lead/manager has duties that require skills in areas such as "excellent interpersonal," "inventory management," "product knowledge," and "quality standards." These differences highlight just how different the day-to-day in each role looks.
Average education levels between the two professions vary. Team lead/managers tend to reach higher levels of education than closing managers. In fact, they're 6.4% more likely to graduate with a Master's Degree and 0.2% more likely to earn a Doctoral Degree.Closing manager vs. Part-time key manager
A part-time key manager is a senior manager employed to work part-time. Key managers are hired for their expertise and experience for business development and growth to increase revenues, production, and profits. Part-time key managers are also responsible for recruiting the right talent to implement and attain the set targets. Part-time key managers may cover for full-time key managers or assist them in their roles.
The required skills of the two careers differ considerably. For example, closing managers are more likely to have skills like "escrow," "performance reviews," "fha," and "front end." But a part-time key manager is more likely to have skills like "store associates," "product knowledge," "necessary paperwork," and "excellent organizational."
Part-time key managers typically earn similar educational levels compared to closing managers. Specifically, they're 0.0% more likely to graduate with a Master's Degree, and 0.3% more likely to earn a Doctoral Degree.Closing manager vs. Department manager
Department managers oversee the operations of the department they are assigned to. They manage all aspects of the operation, including finance, sales, quality control, and human resources. They set department goals and the steps the team needs to take to ensure that the goals are met. Department managers are also in charge of training team members so that these team members will be able to work together harmoniously. They should also be able to keep the team's goal in sight and adjust their strategy as needed.
Types of closing manager
Updated January 8, 2025
