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Club concierge skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical club concierge skills. We ranked the top skills for club concierges based on the percentage of resumes they appeared on. For example, 33.5% of club concierge resumes contained cleanliness as a skill. Continue reading to find out what skills a club concierge needs to be successful in the workplace.

15 club concierge skills for your resume and career

1. Cleanliness

Here's how club concierges use cleanliness:

Provided excellent hospitality services while also verifying documentation and prioritizing a safe environment along with handling aspects of housekeeping & cleanliness.
Provided overview of community information, monitor Bistro area for refreshments, music and cleanliness as well as general administrative duties.

2. Reservations

Here's how club concierges use reservations:

Perform Club Concierge duties including reservations, recommendations, special amenities and transportation coordination.
Assisted guests in scheduling high-end restaurant reservations and scheduling limousine services.

3. Guest Service

Here's how club concierges use guest service:

Serve as personal concierge for club level guests by providing world-renowned guest service and seamless vacation planning.
Cross trained in Front Desk & Communication Center as an Operator / Guest Service Officer.

4. Front Desk

Here's how club concierges use front desk:

Front desk duties- including operations skills, computer and systems knowledge, and cashiering and billing capability.
Cross trained as front desk to help check in guests when an influx of guests arrive.

5. Wine

Here's how club concierges use wine:

Help from start to finish with The Cliffs Wine & Food Festival Finale: The Grand Tasting.
Served wine and cocktails to guest.

6. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how club concierges use phone calls:

Provided customer service to owners that have purchased timeshare with our company via inbound phone calls.
Answer and greet incoming telephone calls and assist walk in members and guests.

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7. Exceptional Guest

Here's how club concierges use exceptional guest:

Provided exceptional guest service and conflict resolution, involving intimate knowledge of the surrounding areas and outstanding communication skills.
Cultivated relationships with city business owners to ensure exceptional guest and resident experiences.

8. VIP

A VIP is an important or unique person accorded with the highest respect and special privileges in any given and environment. It's an acronym for Very Important Person and such a person naturally wields Influence in society, is very popular, and has a higher social status.

Here's how club concierges use vip:

Coordinate with security and other departments associated with curbside/in room check in of VIP and Club level guests.
Provided high quality customer service for VIP guests and their families to ensure a positive resort experience.

9. Local Attractions

A local attraction is a magnetic attraction error caused by the influence of magnetic disturbances around the place of work on the instrument constantly preventing it to point towards the magnetic north at a place.

Or it can simply mean an event on location nearby that tourists and locals enjoy visiting.

Here's how club concierges use local attractions:

Assisted community members with inquiries regarding travel accommodations, dining, local attractions and recreational destinations.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

10. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how club concierges use customer service:

Provided exemplary customer service in the execution of food and beverage offerings to elite travel members of the hotel.
Provide impeccable customer service by greeting members and responding with a positive attitude, sense of urgency and appreciation.

11. Hotel Services

Hotel Services are those tools, resources, and products offered by a hotel. These often differ from one such institution to the next and are thus of varying quality, representation, and type. A hotel might offer an array of these or none of these following services: flower arrangements, medical attention on the spot, pools, dry cleaning, car rental services, catering or, as it is known, room service, and guided tours.

Here's how club concierges use hotel services:

Informed guests of hotel services, features and room amenities.
Inform of hotel services, features and residential amenities.

12. Professional Language

Here's how club concierges use professional language:

Speak with others using clear and professional language and answer telephones using appropriate etiquette.

13. Booking

Here's how club concierges use booking:

Provide directions to guest Plan special events, parties, or meeting, which may include booking musicians or celebrities.
Create memorable travel experiences by booking domestic and international travel arrangements.

14. Hotel Guests

Here's how club concierges use hotel guests:

Create meaningful experiences and lasting connections with hotel guests by engaging in casual conversations and offering valuable advice.
Welcome all hotel guests according to company standards.

15. Genuine Appreciation

Here's how club concierges use genuine appreciation:

Anticipated and addressed guests' service needs, assisted individuals with disabilities, and thanked guests with genuine appreciation.

5 Club Concierge resume examples

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List of club concierge skills to add to your resume

The most important skills for a club concierge resume and required skills for a club concierge to have include:

Cleanliness
Reservations
Guest Service
Front Desk
Wine
Phone Calls
Exceptional Guest
VIP
Local Attractions
Customer Service

Hotel Services
Professional Language
Booking
Hotel Guests
Genuine Appreciation
Stock Ice
Guest Relations
Restaurant Reservations
Regency
Travel Arrangements

AAA
Ritz-Carlton
Guest Calls
Dinner Reservations
Guest Expectations
Food Service
Local Events
Guest Satisfaction
Guest Preferences

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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