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Community health representative skills for your resume and career

Updated January 8, 2025
4 min read
Quoted experts
Jessica Clontz,
Jessica Clontz
Below we've compiled a list of the most critical community health representative skills. We ranked the top skills for community health representatives based on the percentage of resumes they appeared on. For example, 17.0% of community health representative resumes contained customer service as a skill. Continue reading to find out what skills a community health representative needs to be successful in the workplace.

15 community health representative skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how community health representatives use customer service:
  • Practiced excellent customer service by regularly contacting, troubleshooting and solving any client concerns.
  • Served as a community liaison/customer service representative concerning water conservation and community outreach.

2. Patients

Here's how community health representatives use patients:
  • Registered new patients and existing patient demographics by collecting detailed patient information; personal and financial information.
  • Collaborate with Senior Community Health Program Representative to provide outreach panel management to non-English speaking patients.

3. Medicaid

Here's how community health representatives use medicaid:
  • Provided general/case specific information about the Medicaid Program and general Medicare information to current, former, and potentially future recipients
  • Staffed daily referrals with hospital staff to discuss medical conditions and reviewing medical charts for needed Medicaid and disability applications.

4. Community Health

Community health is a category of medical speciality that places its attention on the well being of people. The main focus is mental and physical well-being of these people located in a specific region geographically. It seeks to help community people maintain and enhance their health in order to prevent disease spread.

Here's how community health representatives use community health:
  • Organized community health education programs.
  • Worked with ARNP at different facilities, focusing on the community health system by examining it from different perspectives.

5. Community Outreach

Here's how community health representatives use community outreach:
  • Implemented marketing and community outreach strategies to develop relations with physicians, social workers, managed care organizations and the community.
  • Assisted in the development and implementation of a comprehensive and cohesive community outreach program in cooperation with other departments.

6. Health Education

Health education refers to education concerning healthcare.

Here's how community health representatives use health education:
  • Promoted Health Education, wellness services, and preventative care with a major focus on member enrollment and retention.
  • Assist with federal and state grants involving preventative health education to a small rural setting.

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7. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how community health representatives use data entry:
  • Completed program data entry, ran reports and provided program information to administration.
  • Maintained and updated students files Performed Data Entry alpha-numeric.

8. Blood Pressure

Here's how community health representatives use blood pressure:
  • Conducted Health screenings/fair, blood pressure checks, height, weight and a BMI testing.
  • Perform health screenings such as blood pressure, glucose, hemoglobin, height and weight.

9. Social Work

Here's how community health representatives use social work:
  • Refer parents to social service resources at hand in conjunction to any resources another social worker at the conference may have.
  • Established and maintained professional relations with all referral sources, which include physicians, discharge planners, social workers and nurses.

10. Health Insurance

Here's how community health representatives use health insurance:
  • Verify and update patient registration and health insurance information.
  • Registered individuals for health insurance within the company.

11. PowerPoint

Here's how community health representatives use powerpoint:
  • Developed communications to support Marketing Department, such as PowerPoint presentations, brochures and talking points.
  • Managed large databases, analyzed records, performed literature reviews, prepared PowerPoint presentations, and interpreted data for publication.

12. Community Events

Community events are the events scheduled within the community.

Here's how community health representatives use community events:
  • Managed company's booth at community events by serving food and distributing promotional materials.
  • Demonstrated exceptional communication skills by public speaking at community events on behalf of Congresswoman.

13. Community Organizations

Community organizations refers to a form of social or volunteer work that focuses on bettering a community. This may be a community defined by geographic boundaries or by a person's racial or sexual identity. These organizations are often nonprofits that help groups of people affected by natural disasters or hate crimes.

Here's how community health representatives use community organizations:
  • Focused on building productive relationships with community organizations and youth groups to promote awareness and support educational initiatives.
  • Develop and demonstrate skills in community organization, relationship building and talent identification and leadership development.

14. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how community health representatives use phone calls:
  • Answer phones, document phone calls, and help members with benefits, claims, and care questions
  • Followed up with prospects via phone calls, emails and direct mail and communicated sales and promotions.

15. Health Fairs

Here's how community health representatives use health fairs:
  • Collaborated with community based organizations and organized street and health fairs events.
  • Lead and organized first Samoan Community Development Center Health Fair with another student nurse and staff from SCDC.
top-skills

What skills help Community Health Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on community health representative resumes?

Jessica Clontz

Assistant Teaching Professor, Human Development and Family Studies, Program Coordinator, HDFS, Pennsylvania State University

The skills employers are looking for include teamwork, leadership, creativity, and flexibility. Although many agencies have moved to a remote service delivery model, professionals are still working as a team to meet client needs effectively. Employers want leaders who are not afraid to take on responsibility and communicate assertively. Working in human services requires you to think on your feet... a lot! Being creative will allow you to meet clients where they are instead of where you want them to be. The pandemic has made flexibility a necessary skill for all human service professionals. Schedules and activities can change at a moment's notice; therefore, you must be able to quickly adapt.

What soft skills should all community health representatives possess?

Jessica Clontz

Assistant Teaching Professor, Human Development and Family Studies, Program Coordinator, HDFS, Pennsylvania State University

Although the pandemic has changed much of how the human services field functions, the most important skills remain the same: compassion, empathy, creativity, maintaining personal wellness, and holding space for others. With millions of people grieving sudden deaths of loved ones, professionals will need to be prepared to be a witness and hold space for that grief. To avoid compassion fatigue and burnout, it will be helpful for professionals (and employers!) to make personal wellbeing a priority and encourage a balance between work and other fulfilling endeavors.

What hard/technical skills are most important for community health representatives?

Jessica Clontz

Assistant Teaching Professor, Human Development and Family Studies, Program Coordinator, HDFS, Pennsylvania State University

The pandemic forced us to redesign service delivery; therefore, professionals will need to demonstrate proficiency in tech skills such as setting up and hosting a teleconference, helping clients navigate online services, and leveraging social media for your agency. Although marketing on social media is not usually what professionals in the human services field expect to be doing, it is a necessary component among thriving organizations. Cultivating an engaging presence on social media and other platforms helps reach more people who may be in need of your services.

What community health representative skills would you recommend for someone trying to advance their career?

Melissa Smith MS, CHES, NBC-HWCMelissa Smith MS, CHES, NBC-HWC LinkedIn profile

Professor of Instruction, University of Akron

Health and wellness coaching skills continue to gain incredible momentum in the health care industry and many other professional fields. Treat every patient/client relationship as a partnership: you are the expert in your field and they are the expert on their life. Behavior change that stems from strength-base approaches that allow the client/patient to take ownership of their plan increases long-term compliance tremendously. Additionally, insurance billing skills may become more important and prevalent in the field as (hopefully) efforts to expand current procedural terminology” or “CPT” codes for Qualified Exercise Professionals (QEPs) are successful.
Do you want to know more?
Read more about what experts have to say about community health representative

List of community health representative skills to add to your resume

Community health representative skills

The most important skills for a community health representative resume and required skills for a community health representative to have include:

  • Customer Service
  • Patients
  • Medicaid
  • Community Health
  • Community Outreach
  • Health Education
  • Data Entry
  • Blood Pressure
  • Social Work
  • Health Insurance
  • PowerPoint
  • Community Events
  • Community Organizations
  • Phone Calls
  • Health Fairs
  • Customer Satisfaction
  • HIV
  • Community Education
  • Health Plan
  • Local Community
  • Business Development
  • HIPAA
  • Community Resources
  • Professional Relationships
  • Telephone Calls
  • Social Security
  • Scheduling Appointments
  • Facebook
  • Vital Signs
  • Data Collection
  • Twitter
  • Hippa
  • Inbound Calls
  • Press Releases
  • Computer System
  • Hospice Services
  • Outbound Calls
  • Community Agencies
  • Government Agencies
  • Health Screenings
  • Event Planning
  • Federal Programs
  • Educational Materials
  • PHI
  • Customer Inquiries
  • Hiv Testing
  • American Cancer Society

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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