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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Dover, DE | $117,293 | $56.39 |
| 2 | Albany, NY | $115,586 | $55.57 |
| 3 | Hartford, CT | $114,558 | $55.08 |
| 4 | Trenton, NJ | $111,588 | $53.65 |
| 5 | Providence, RI | $110,580 | $53.16 |
| 6 | Boston, MA | $109,534 | $52.66 |
| 7 | Washington, DC | $109,436 | $52.61 |
| 8 | San Francisco, CA | $102,596 | $49.33 |
| 9 | Juneau, AK | $99,933 | $48.04 |
| 10 | Appleton, WI | $96,804 | $46.54 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Vice President, Field Operations | $241,824 | $116 | - |
| 2 | President Of Operations | $215,901 | $104 | - |
| 3 | Vice President, Manufacturing Operations | $209,842 | $101 | - |
| 4 | Senior Vice President-Operations | $206,853 | $99 | - |
| 5 | President And General Manager | $203,209 | $98 | - |
| 6 | Vice President & General Manager | $202,762 | $97 | - |
| 7 | Executive Vice President Of Operations | $199,184 | $96 | - |
| 8 | Vice President Of Global Operations | $192,288 | $92 | - |
| 9 | Operations Vice President | $182,768 | $88 | - |
| 10 | Vice President Customer Services | $180,585 | $87 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Telvista US | $77,442 | $37 | - |
| 2 | Career Connections | $77,172 | $37 | 2 |
| 3 | BCG BrightHouse | $75,435 | $36 | - |
| 4 | Fusion Contact Centers, LLC | $74,155 | $36 | - |
| 5 | TRG - The Resource Group | $70,490 | $34 | - |
| 6 | ibex | $69,094 | $33 | 1 |
| 7 | VXI | $66,255 | $32 | 1 |
| 8 | cxLoyalty | $65,637 | $32 | - |
| 9 | eCoast Marketing | $64,686 | $31 | - |
| 10 | Teleperformance USA | $63,912 | $31 | - |
| 11 | Sutherland | $62,821 | $30 | - |
| 12 | SITEL | $61,938 | $30 | - |
| 13 | APAC Customer Services | $61,762 | $30 | - |
| 14 | FCR | $61,514 | $30 | - |
| 15 | TTEC | $61,460 | $30 | 2 |
| 16 | SYKES | $61,246 | $29 | - |
| 17 | Alorica | $61,201 | $29 | - |
| 18 | Skybridge Americas | $60,842 | $29 | - |
| 19 | Advanced Call Center Technologies | $60,586 | $29 | - |
| 20 | teleNetwork | $55,891 | $27 | - |