What does a configuration management specialist do?
Configuration management specialists are professionals who are responsible for performing tasks related to the process of configuration management. Under the direction of the configuration management consultant, these specialists must execute product configuration changes of lower complexity and volume. They must ensure that the production and delivery of hardware and software systems are completed according to schedule. Configuration management specialists must also work with the project management and development team so that they can ensure proper change process and software baseline schemes.
Configuration management specialist responsibilities
Here are examples of responsibilities from real configuration management specialist resumes:
- Manage personnel directly responsible for the coordination of all schedule testing activities, review boards, and database updates.
- Accomplish verification processes to accurately assign part numbers for BOM entries, reviews and approvals for propose design modifications.
- Keep up project management status up to date using Salesforce (CRM) for evaluation.
- Generate meeting minutes, track action items, prepare PowerPoint slide presentations, compile reports for meetings.
- Used confluence on a daily basis for documenting set procedures of configuration management.
- Apply configuration management policies and procedures in accordance with DoD and military standards and specifications.
- Create and enhance SharePoint repositories to effectively store and report on security and configuration management activities.
- Review and ensure military and DoD standards for configuration management practices and processes are strictly adhere to.
- Assist in preparation for CMMI appraisal.
- Train the administrators and engineers on Stratasoft CRM applications.
- Coordinate with logistics for shipment of kits to install site.
- Lead the CMMI audits for implementing best practices across the FMS enterprise.
- Direct logistics to pull or ship equipment need to keep deliveries on schedule.
- Develop and used PCLI (PVCS utility) and Unix Utilities/Perl for cross-platform build scripts.
- Deploy NPP and JPSS custom software to the operational system using Linux and window applications.
Configuration management specialist skills and personality traits
We calculated that 8% of Configuration Management Specialists are proficient in Data Management, DOD, and Configuration Audits. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.
We break down the percentage of Configuration Management Specialists that have these skills listed on their resume here:
- Data Management, 8%
Developed and managed the Configuration and Data Management (CDM) procedures throughout multiple military business units.
- DOD, 7%
Provided technical configuration management support to designated working groups, teams forums and corresponding Department of Defense (DoD) groups/organizations.
- Configuration Audits, 5%
Participate in development and implementation of corporate wide configuration management processes including functional and physical configuration audits.
- Logistics, 5%
Completed all requirements for DAU Program Management Level 1 certification and Logistics Level 1 certification.
- Version Control, 4%
Ensured version control integrity for COTS software and non-software components by reviewing project requirements.
- Software Development, 4%
Provided source code management direction for systems engineering teams on various embedded systems software development programs acquired by Ball.
Most configuration management specialists use their skills in "data management," "dod," and "configuration audits" to do their jobs. You can find more detail on essential configuration management specialist responsibilities here:
Customer-service skills. The most essential soft skill for a configuration management specialist to carry out their responsibilities is customer-service skills. This skill is important for the role because "computer support specialists must be patient and sympathetic." Additionally, a configuration management specialist resume shows how their duties depend on customer-service skills: "prepared software release documents for corporate customers. "
Listening skills. Many configuration management specialist duties rely on listening skills. "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.," so a configuration management specialist will need this skill often in their role. This resume example is just one of many ways configuration management specialist responsibilities rely on listening skills: "communicated and enforced cmm software configuration management (scm) compliance policies and procedures to development and operations teams. "
Speaking skills. configuration management specialists are also known for speaking skills, which are critical to their duties. You can see how this skill relates to configuration management specialist responsibilities, because "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." A configuration management specialist resume example shows how speaking skills is used in the workplace: "represented document control and configuration management at interdepartmental meetings, enforcing configuration management practices and policies. "
Writing skills. configuration management specialist responsibilities often require "writing skills." The duties that rely on this skill are shown by the fact that "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." This resume example shows what configuration management specialists do with writing skills on a typical day: "assisted in writing a configuration management plan (cmp), as well as other contracted documents. "
Problem-solving skills. Another skill commonly found on configuration management specialist job descriptions is "problem-solving skills." It can come up quite often in configuration management specialist duties, since "support workers must identify both simple and complex computer problems, analyze them, and solve them." Here's an example from a resume of how this skill fits into day-to-day configuration management specialist responsibilities: "designed a cm solution that utilizes starteam for version control and change control. "
See the full list of configuration management specialist skills
The three companies that hire the most configuration management specialists are:
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Configuration management specialist vs. Computer technician
Computer technicians are skilled information technology professionals who handle concerns related to computers. They are responsible for assisting clients in software installations, troubleshooting needs, and repair needs. Computer technicians handle the maintenance and repair of both software and hardware of computers. They should be able to quickly pinpoint the causes of computer problems that the client encounters. They should also be able to answer the clients' computer-related inquiries and provide advice on proper computer handling. Computer technicians should have good analytical skills and decision-making skills.
There are some key differences in the responsibilities of each position. For example, configuration management specialist responsibilities require skills like "data management," "dod," "configuration audits," and "logistics." Meanwhile a typical computer technician has skills in areas such as "customer service," "desk support," "network printers," and "computer system." This difference in skills reveals the differences in what each career does.
Computer technicians really shine in the government industry with an average salary of $48,277. Comparatively, configuration management specialists tend to make the most money in the professional industry with an average salary of $84,915.computer technicians tend to reach lower levels of education than configuration management specialists. In fact, computer technicians are 7.4% less likely to graduate with a Master's Degree and 0.1% more likely to have a Doctoral Degree.Configuration management specialist vs. Specialist
Specialists are employees who are responsible for specific tasks or activities in the department they are assigned to. The actions or tasks they work on are related to their educational background or work experiences. They are usually highly skilled in specializations related to the work they are assigned to. Specialists are also highly trained on the competencies that are required of their specialty. As such, they are focused on the skills and competencies that are needed to enhance their experience in their specific field further.
In addition to the difference in salary, there are some other key differences worth noting. For example, configuration management specialist responsibilities are more likely to require skills like "data management," "dod," "configuration audits," and "logistics." Meanwhile, a specialist has duties that require skills in areas such as "patients," "customer service," "work ethic," and "patient care." These differences highlight just how different the day-to-day in each role looks.
Specialists earn similar levels of education than configuration management specialists in general. They're 3.3% less likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.Configuration management specialist vs. Technical support specialist
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a configuration management specialist is likely to be skilled in "data management," "dod," "configuration audits," and "logistics," while a typical technical support specialist is skilled in "customer service," "troubleshoot," "math," and "customer satisfaction."
Technical support specialists earn the best pay in the finance industry, where they command an average salary of $60,838. Configuration management specialists earn the highest pay from the professional industry, with an average salary of $84,915.Most technical support specialists achieve a lower degree level compared to configuration management specialists. For example, they're 6.0% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.Configuration management specialist vs. Help desk specialist
The primary role of help desk specialists is to maintain relationships between the company and its customers. Their duties and responsibilities include responding to guests' queries, providing technical computer support, and maintaining computer systems' performance. Help desk specialists are also responsible for following up with customers to resolve issues and train computer users. There are several requirements to be qualified for this position, which include having relevant customer service experience, problem-solving and analytical skills, and the ability to prioritize vital tasks.
Even though a few skill sets overlap between configuration management specialists and help desk specialists, there are some differences that are important to note. For one, a configuration management specialist might have more use for skills like "data management," "dod," "configuration audits," and "logistics." Meanwhile, some responsibilities of help desk specialists require skills like "customer service," "troubleshoot," "desk support," and "phone calls. "
The technology industry tends to pay the highest salaries for help desk specialists, with average annual pay of $60,916. Comparatively, the highest configuration management specialist annual salary comes from the professional industry.help desk specialists reach lower levels of education compared to configuration management specialists, in general. The difference is that they're 6.1% more likely to earn a Master's Degree, and 0.1% more likely to graduate with a Doctoral Degree.Types of configuration management specialist
Updated January 8, 2025
