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Connector skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical connector skills. We ranked the top skills for connectors based on the percentage of resumes they appeared on. For example, 19.5% of connector resumes contained community resources as a skill. Continue reading to find out what skills a connector needs to be successful in the workplace.

15 connector skills for your resume and career

1. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how connectors use community resources:

Assisted with connecting members to community resources such as transportation, housing support, financial assistance, legal services, etc.
Identify members with Care Gaps/HEDIS related health conditions and assists them in accessing care through Plan benefits and community resources.

2. Care Management

Here's how connectors use care management:

Support daily operations of the integrate care management program.
Review claims and care management databases.

4. Educational Materials

Educational materials are items and accessories that are used to enhance learning in any given educational setting. They vary per setting and may include audio or visual aids, textbooks, tools, devices, machinery, gadgets, and virtually ant media that can improve the learning process of any individual at the primary or advanced educational level.

Here's how connectors use educational materials:

Provide members with educational materials and carry out strategies to increase health care adherence and reduce barriers to care.
Delivered presentations and distributed educational materials to both members and potential members attended at least 20+ scheduled events per quarter.

5. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how connectors use mental health:

Qualified Mental Health Professional/Qualified Developmental Disabilities Professional.
Answer inbound calls from hospitals, medical practices (medical/surgical) and substance abuse/mental health facilities regarding medical policy insurance inquires.

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7. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how connectors use scheduling appointments:

Assist in scheduling appointments as requested through conference calls.
Assist members with scheduling appointments for HEDIS.

8. Medicaid

Here's how connectors use medicaid:

Collect and review patient information to determine patient's eligibility for Medicaid, Social Security Disability, and hospital charity programs.
Provided general/case specific information about the Medicaid Program and general Medicare information to current, former, and potentially future recipients

9. Home Health

Here's how connectors use home health:

Develop client care and monitor care provided by home health aide.

10. Financial Resources

Fіnаnсіаl rеѕоurсеѕ аrе ѕоurсеѕ оf fundѕ thаt a buѕіnеѕѕ can drаw uроn tо bе successful, to finance its investments, саріtаl, and day-to-day operations. It соvеrѕ аll fіnаnсіаl fundѕ оf the organization fоr the іmрlеmеntаtіоn оf сurrеnt costs and extended rерrоduсtіоn еxреnѕеѕ, fоr the fulfіllmеnt оf financial оblіgаtіоnѕ аnd economic incentives fоr еmрlоуееѕ.

Here's how connectors use financial resources:

Assist member to maintain Medical eligibility and with other financial resources as appropriate.

11. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how connectors use outbound calls:

Perform inbound and outbound calls to clients/vendor/managers managed by JLL regarding requests for service related to facilities management.
Conduct inbound/outbound calls regarding third party liability suits.

12. Processing Calls

Here's how connectors use processing calls:

Perform in a contact center environment, effectively processing calls from Members.

13. Community Outreach

Here's how connectors use community outreach:

Supported Community Outreach team with project managementimplementations.
Organized community outreach programs, based on targeted demographic, that facilitated profitable networking opportunities and raised awareness to continuing care options

14. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how connectors use phone calls:

Provide Bereavement Support Phone Calls Facilitate Bereavement Support Groups Updating and Maintaining Current Bereavement Program Providing Explanation of Benefits
Answered telephone calls from potential customers who have been solicited through advertisements.

15. Community Agencies

Community agencies stand for the organizations operated to provide human service in the community.

Here's how connectors use community agencies:

Contribute to locating long term service and supports with community agencies for member.
Delivered community presentations/education/coordinated agency activities with other community agencies/services.

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What skills help Connectors find jobs?

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List of connector skills to add to your resume

The most important skills for a connector resume and required skills for a connector to have include:

Community Resources
Care Management
Social Work
Educational Materials
Mental Health
Social Services
Scheduling Appointments
Medicaid
Home Health
Financial Resources
Outbound Calls

Processing Calls
Community Outreach
Phone Calls
Community Agencies
Developmental Disabilities
Community Services
Medical Appointments
Needs Assessment
Health Assessments
Ironworker
Community Organizations

Support Systems
Community Events
Housing Assistance
Health Insurance
Hoisting
Financial Assistance
Torches
HR
Laser Equipment
PowerPoint

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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