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Consultation agent skills for your resume and career
15 consultation agent skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Provided clients with excellent customer service while troubleshooting various software and hardware related issues and answering technical questions.
- Diagnose computer software and hardware issues/problems, fixing them respectively and providing above standard customer service.
2. Phone Calls
Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.
- Assist clients in diagnosing PC issues-Ship and receive items-Answer phone calls-Troubleshoot hardware and software related issues
- Renewed health plans by providing consultative services to previous members by inbound/outbound telephone calls.
3. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Strengthened my ability to troubleshoot problems and construct an appropriate solution.
- Utilized company software to troubleshoot and optimize computer usage.
4. Computer Issues
- Consulted with clients regarding their computer issues, providing guidance to find a solution.
- Explained services we offered and provide the solutions for computer issues.
5. Tablets
- Maintained quality control on returned product including, but not limited to, computers, televisions, tablets, and cameras.
- Provided clients with troubleshooting and solutions - Made timely repairs to client devices including Apple devices, tablets, and personal computers
6. Windows XP
- Provided operating system installation and maintenance such as migrating from Windows XP to Windows 7 and Windows 7 to Windows 8.
- Installed and maintained operating system such as windows XP, Vista, 7, 8, and Mac.
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- Diagnosed and repaired Windows, Mac OS X, and occasionally Linux based systems.
- Lead support person for Mac OS X, Mac for Office, and iWorks.
8. Android
An android is an operating system designed for mobiles. It is a modified version of Linux Kernel and all other types of software that are designed for touchscreens. Like every other OS, android's job is to connect the device and the user. Android offers us numerous choices while buying a phone, it is Google and user-friendly as well.
- Diagnose and repair hardware and software issues on Windows, Apple, and Android operating systems.
- Configured Outlook, Thunderbird, windows mail app, IOS, and Android mail applications.Achievements: MVP for Geek Squad 2015.
9. Electronic Devices
Electronic devices are instruments used to control the flow of electrical currents for information sharing and system control. These devices are usually small in size and come in bundles of integrated circuits. The most prominent examples are transistors and diodes. Following are some examples of electronic devices; computers, laptops, mobile phones, remotes, and cameras.
- Repair and maintenance of a multitude of electronic devices-Apple certified Repair Tech-POS
- Evaluate electronic device malfunctions and initiate or complete repairs.
10. IOS
iOS stands for "iPhone operating system," which is the operating system used in Apple phones and other mobile devices. This system, along with the software development kit Apple released, allows app developers to design new applications specifically for Apple devices. Because of the specific operating system, many applications designed using iOS are not compatible with devices that use a different system.
- Helped clients understand navigate and use Windows and IOS operating systems.
- Trained extensively in Windows OS software and Apple IOS and OSX.
11. Install Software
- Create restore media, install software, remove bloat ware, install updates and transfer data.
- Install software/programs on clients' PC or Mac.
12. Software Issues
Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.
- Diagnose hardware/software issues on customer's device; Provide technical solution through offering technical service membership coverage options.
- Establish detailed instructions for specific hardware and software issues, significantly reducing turnaround time.
13. Geek
- Populate strong inclination in customers and reiterate importance of authorizing Geek Squad to accommodate appropriate repairs.
- Managed the Geek Squad check-in and check-out experience for customers and helps them find the complete solution that works for them.
14. Virus Removal
- Fix PC issues, including virus removal, hardware installation, and quick fixes to return disabled units to functionality.
- Helped with repairs when possible including hardware swaps, virus removal, and operating system errors.
15. Computer Repair
- Managed 30-50 computer repair tags daily, fixing issues and connecting computers to remote employees to fix.
- Assist Repair Agents in performing basic computer repairs if turn time exceeds five days.
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List of consultation agent skills to add to your resume
The most important skills for a consultation agent resume and required skills for a consultation agent to have include:
- Customer Service
- Phone Calls
- Troubleshoot
- Computer Issues
- Tablets
- Windows XP
- Mac OS X
- Android
- Electronic Devices
- IOS
- Install Software
- Software Issues
- Geek
- Virus Removal
- Computer Repair
- Client Issues
- Apple
- Building Trust
- PCS
- Service Orders
- Computer Software
- Technical Issues
- Client Computers
- POS
- Service Solutions
- Data Transfers
- Client Data
- Sales Floor
- Client Satisfaction
- Nova
- Computer System
- Cell Phones
- OSX
- Smartphones
- Troubleshot
- Computer Problems
- Hardware Installation
- Technical Knowledge
- Software Problems
- Customer Support
- Repair Process
- Linux
- Administrative Functions
- Software Repairs
- Malware Removal
- Client Education
- Customer Issues
- TVS
- Precinct
Updated January 8, 2025
