Contact center supervisor education requirements

Updated January 8, 2025

4 min read

There are several educational requirements to become a contact center supervisor. Contact center supervisors usually study business, criminal justice, or general studies. 43% of contact center supervisors hold a bachelor's degree, and 25% hold an associate degree. We analyzed 7,129 real contact center supervisor resumes to see exactly what contact center supervisor education sections show.

The most common colleges for contact center supervisors are the University of Phoenix and the University of Phoenix.

There are also many online contact center supervisor courses to help get the education required to be a contact center supervisor.

What education do you need to become a contact center supervisor?

What degree do you need to be a contact center supervisor?

The most common degree for contact center supervisors is bachelor's degree, with 43% of contact center supervisors earning that degree. The second and third most common degree levels are associate degree degree at 25% and associate degree degree at 17%.

Bachelor's, 43%

Associate, 25%

High School Diploma, 17%

Master's, 8%

Other Degrees, 7%

What should I major in to become a contact center supervisor?

You should major in business to become a contact center supervisor. 28% of contact center supervisors major in business. Other common majors for a contact center supervisor include criminal justice and general studies.

Business, 28%

Criminal Justice, 16%

General Studies, 7%

Psychology, 6%

Other Majors, 43%

Most common colleges for contact center supervisors

Contact center supervisors often get their degrees at University of Phoenix, Texas A&M; University - Central Texas, and Liberty University. Here are the most common colleges for contact center supervisors in the US based on their resumes.

Contact center supervisor common college	Percentages
University of Phoenix	30.48%
Texas A&M University - Central Texas	8.18%
Liberty University	7.06%
Weber State University	4.46%
Jackson State University	4.46%

Show more common contact center supervisor colleges

Best majors for contact center supervisors

Rank	Major	Percentages
1	Business	28.1%
2	Criminal Justice	16.0%
3	General Studies	6.9%
4	Psychology	6.4%
5	Nursing	5.3%

Show more common contact center supervisor majors

Best colleges for contact center supervisors

The best colleges for contact center supervisors are Stanford University, Northwestern University, and University of Pennsylvania.

A contact center supervisor with advanced education typically earns a higher salary and has access to better jobs. That's why Zippia looked into the best colleges for contact center supervisors. We based this list on several metrics: admissions rate, retention rate, mean earnings of graduates, the ratio of working vs. non-working students ten years after admission, the average cost of attendance, and median debt for graduates who become contact center supervisors.

1. California State University - Bakersfield

Bakersfield, CA • Private

In-state tuition

$7,309

Enrollment

9,142

2. Stanford University

Stanford, CA • Private

In-state tuition

$51,354

Enrollment

7,083

3. University of Pennsylvania

Philadelphia, PA • Private

In-state tuition

$55,584

Enrollment

10,764

4. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-state tuition

$14,760

Enrollment

31,451

5. Cornell University

Ithaca, NY • Private

In-state tuition

$55,188

Enrollment

15,105

6. University of California, Berkeley

Berkeley, CA • Private

In-state tuition

$14,184

Enrollment

30,845

7. Northwestern University

Evanston, IL • Private

In-state tuition

$54,568

Enrollment

8,451

8. Western Carolina University

Cullowhee, NC • Private

In-state tuition

$3,926

Enrollment

9,835

9. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Private

In-state tuition

$8,670

Enrollment

2,758

10. Pennsylvania State University

University Park, PA • Private

In-state tuition

$18,454

Enrollment

40,108

20 best online courses for contact center supervisors

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1. Customer Experiences with Contact Center AI - Dialogflow CX

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2. Customer Experiences with Contact Center AI - Dialogflow ES

In this series, learn how to design customer conversations using Contact Center Artificial Intelligence (CCAI). You’ll use Dialogflow ES to create virtual agents and test them using the simulator. Learn to add functionality to access data from external systems, making virtual agents conversationally dynamic. You'll be introduced to testing methods, connectivity protocols, APIs, environment management, and compliance measures. Learn best practices for integrating conversational solutions with...

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Create a Contact Manager in File Maker Pro 15 in approximately 1 Hour...

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The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you. Customer service in a call center is an exciting career where every day is a new day and a new adventure. If you're considering a career in retail customer service and you're someone who is passionate about providing exceptional...

6. COVID-19 Contact Tracing

The COVID-19 crisis has created an unprecedented need for contact tracing across the country, requiring thousands of people to learn key skills quickly. The job qualifications for contact tracing positions differ throughout the country and the world, with some new positions open to individuals with a high school diploma or equivalent. In this introductory course, students will learn about the science of SARS-CoV-2 , including the infectious period, the clinical presentation of COVID-19, and the...

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An introductory course about understanding the foundations of Customer Service...

8. Data Center Essentials: Mechanical & Cooling

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The mechanical cooling systems that support data centers and the internet...

9. Measuring and Maximizing Impact of COVID-19 Contact Tracing

This course aims to provide managers and developers of contact tracing programs guidance on the most important indicators of performance of a contact tracing program, and a tool that can be used to project the likely impact of improvements in specific indicators. Students who complete the course will be proficient in using the Contact Tracing Evaluation and Strategic Support Application (ConTESSA) to estimate the impact of their contact tracing program on transmission and strategizing about how...

10. Supervisor Leadership Skills for a Safe Workplace

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Learn safety communication skills to foster safety accountability, responsibility and correct safety behaviours...

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The power & electrical systems that support data centers and the internet...

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A comprehensive course for management to understand key employment law issues in the workplace...

13. Customer Service & Support For Customer Service Executives

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Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

14. IT & Technical Support Guide to Helpdesk, Desktop & Servers

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Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

15. CCIE Data Center - VXLAN EVPN

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16. Fundamentals of Logistics, Supply Chain & Customer Service

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Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

17. Dealing With Angry Customers

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(254)

Skills and Techniques for Handling Most Customer Situations...

18. Data Center Infrastructure Design - An Introduction

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An overview of data center infrastructure design from a structured cabling system designer's perspective...

19. Start Improving Customer Service

4.8

(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

20. CCNA and CCNP Real World Labs - Data Centers and Cabling

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A Data Center Tour and the Physical Layer, including Cable Testers and Analyzers by Fluke and Ideal Networks...

Top 10 most affordable universities for contact center supervisors

The most affordable schools for contact center supervisors are Baruch College of the City University of New York, california state university - bakersfield, and university of florida.

If the best universities for contact center supervisors are out of your price range, check out these affordable schools. After factoring in in-state tuition and fees, the average cost of attendance, admissions rate, average net price, and mean earnings after six years, we found that these are the most affordable schools for contact center supervisors.

1. Baruch College of the City University of New York

New York, NY • Private

In-state tuition

$7,262

Cost of attendance

14,046

2. California State University - Bakersfield

Bakersfield, CA • Private

In-state tuition

$7,309

Cost of attendance

16,714

3. University of Florida

Gainesville, FL • Private

In-state tuition

$6,381

Cost of attendance

21,034

4. SUNY Farmingdale

Farmingdale, NY • Private

In-state tuition

$8,306

Cost of attendance

16,091

5. University of Puerto Rico - Mayaguez

Mayaguez, PR • Private

In-state tuition

$4,094

Cost of attendance

14,302

6. California State University - Dominguez Hills

Carson, CA • Private

In-state tuition

$6,942

Cost of attendance

14,469

7. Dickinson State University

Dickinson, ND • Private

In-state tuition

$6,768

Cost of attendance

15,506

8. Clayton State University

Morrow, GA • Private

In-state tuition

$5,419

Cost of attendance

17,697

9. Brigham Young University

Provo, UT • Private

In-state tuition

$5,620

Cost of attendance

18,136

10. SUNY Polytechnic Institute

Utica, NY • Private

In-state tuition

$8,238

Cost of attendance

21,567

Top 10 hardest universities to get into for contact center supervisors

The hardest universities for contact center supervisors to get into are Stanford University, Northwestern University, and University of Pennsylvania.

Some great schools for contact center supervisors are hard to get into, but they also set your career up for greater success. The list below shows the most challenging universities to get into for contact center supervisors based on an institution's admissions rates, average SAT scores accepted, median ACT scores accepted, and mean earnings of students six years after admission.

1. Stanford University

Stanford, CA • Private

Admissions rate

SAT average

1,497

2. Northwestern University

Evanston, IL • Private

Admissions rate

SAT average

1,508

3. University of Pennsylvania

Philadelphia, PA • Private

Admissions rate

SAT average

1,492

4. Boston University

Boston, MA • Private

Admissions rate

22%

SAT average

1,420

5. Cornell University

Ithaca, NY • Private

Admissions rate

11%

SAT average

1,471

6. New York University

New York, NY • Private

Admissions rate

20%

SAT average

1,419

7. University of Southern California

Los Angeles, CA • Private

Admissions rate

13%

SAT average

1,445

8. University of California, Berkeley

Berkeley, CA • Private

Admissions rate

15%

SAT average

1,448

9. Vanderbilt University

Nashville, TN • Private

Admissions rate

10%

SAT average

1,514

10. George Washington University, The

Washington, DC • Private

Admissions rate

42%

SAT average

1,380

Top 10 easy-to-apply-to universities for contact center supervisors

The easiest schools for contact center supervisors to get into are D'Youville College, gwynedd mercy university, and mount saint mary's university.

Some schools are much easier to get into. If you want to start your career as a contact center supervisor without much hassle, check out the list of schools where you will be accepted in no time. We compiled admissions rates, average SAT scores, average ACT scores, and average salary of students six years after graduation to uncover which were the easiest schools to get into for contact center supervisors.

1. D'Youville College

Buffalo, NY • Private

Admissions rate

100%

SAT average

1,072

2. Gwynedd Mercy University

Gwynedd Valley, PA • Private

Admissions rate

92%

SAT average

1,031

3. Mount Saint Mary's University

Los Angeles, CA • Private

Admissions rate

84%

SAT average

1,031

4. Felician University

Lodi, NJ • Private

Admissions rate

81%

SAT average

999

5. Barry University

Miami, FL • Private

Admissions rate

91%

SAT average

1,006

6. Life University

Marietta, GA • Private

Admissions rate

94%

SAT average

979

7. Oregon Institute of Technology

Klamath Falls, OR • Private

Admissions rate

96%

SAT average

1,139

8. Presentation College

Aberdeen, SD • Private

Admissions rate

97%

SAT average

1,050

9. Oklahoma Wesleyan University

Bartlesville, OK • Private

Admissions rate

68%

SAT average

964

10. Fresno Pacific University

Fresno, CA • Private

Admissions rate

85%

SAT average

1,053

Average contact center supervisor salary by education level

According to our data, contact center supervisors with a Doctorate degree earn the highest average salary, at $70,573 annually. Contact center supervisors with a Master's degree earn an average annual salary of $63,752.

Contact center supervisor education level	Contact center supervisor salary
Master's Degree	$63,752
High School Diploma or Less	$41,702
Bachelor's Degree	$53,127
Doctorate Degree	$70,573
Some College/ Associate Degree	$43,899

Contact center supervisor education FAQs

What is the best college for Contact Center Supervisors?

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Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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