Crown Castle International jobs in Westborough, MA - 37 jobs

The Team We are seeking a Product Analyst to join the Business Enablement department's Existing Product Management team. The Product Analyst supports Product Managers and the Director by analyzing performance, gathering business requirements, and ensuring that established products continue to deliver measurable value. As part of a centralized pool, Product Analysts are assigned to support specific product lines or initiatives based on business priorities. The ideal candidate is detail-oriented, analytical, and skilled at collaborating with cross-functional teams to provide insights that guide product improvements and decision-making. What You Need to Succeed Bachelor's degree in Business, Engineering, Data Analytics, or a related field required. Between 3-5 years of product analysis, business analysis, or related experience. Strong analytical skills, with financial modeling, performance reporting, and requirements documentation experience. Proficiency with data analysis and visualization tools (e.g., Excel, Power BI, Tableau). Strong communication skills with the ability to work effectively across functions and levels. Infrastructure, telecommunications, or asset-intensive industries experience preferred. Ability to manage multiple assignments in a dynamic, global environment. Familiarity with Agile or hybrid product management practices preferred. Fluency in English required; multilingual capabilities preferred. Approximately 10% travel may be required. American Tower is committed to fair and equitable compensation practices. Placement within the salary range is based on a variety of factors, including relevant experience, skills, certifications, job level, and location. For U.S.-based candidates only, the base salary range for this position is $75,000-$90,000 annually, with eligibility for annual bonus, and annual equity award and participation in the Employee Stock Purchase Plan (ESPP). For candidates outside of the U.S., salary and benefits are based upon local market practice. American Tower also offers a comprehensive benefits package, which includes healthcare coverage, a 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness, please click here to learn more ************************************************* What You Can Offer Us Support Product Managers in the planning, analysis, and delivery of product improvements and enhancements. Gather and document business requirements, process impacts, and data needs for assigned product initiatives. Conduct product performance tracking, competitive benchmarking, and customer feedback analyses. Prepare business cases, financial models, and return on investment assessments to support product investment decisions. Maintain and update dashboards and reporting tools to provide transparency on product key performance indicators and progress. Collaborate with cross-functional teams to ensure requirements are translated into effective solutions. Assist with maintaining product roadmaps, tracking milestones, and documenting outcomes. Contribute to compliance reviews, ensuring product initiatives adhere to governance and regulatory standards. Support knowledge management by documenting best practices, lessons learned, and standard operating procedures. Perform other duties as assigned to support the product management function.

The Team We are seeking a Principal Data Scientist to join American Tower's Information Technology organization's Data & Analytics team. The team drives the strategy, architecture, and delivery of advanced machine learning (ML) and artificial intelligence (AI) solutions across the enterprise. Day to day you will design and implement scalable ML systems, partner with the Data Engineering team on pipelines, and collaborate with the Productization & Adoption team to deploy models into production. As a Principal Data Scientist, you will set technical standards, mentor team members, and ensure solutions align with governance frameworks established by the Strategy & Governance team. What You Need to Succeed Bachelor's degree required, with a concentration in Computer Science, Statistics, Engineering, Physics, or a related quantitative field preferred. Master's degree or other advanced degree preferred. A minimum of 8 years of data science or machine learning experience with at least 5 years as a senior- or principal-level practitioner delivering models in production required. Expert proficiency in Python programming language and ML libraries (e.g., scikit-learn, TensorFlow, PyTorch). Strong foundation in statistics, causal inference, time series, and optimization with an ability to select appropriate methods for given problems. Deep expertise in computer vision or geospatial/geographic information system modeling. Experience with MLOps platforms and workflows (Databricks, MLflow, Azure ML, Amazon SageMaker, or Google Vertex AI), including experiment tracking and model registry. Experience deploying models to production systems (application programming interfaces, streaming, batch workflows) with appropriate monitoring and alerting. Familiarity with data platforms (Databricks or Snowflake) and enterprise systems (Salesforce CRM, Oracle Enterprise Resource Planning) preferred. Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively. Ability to work with different functional groups and levels of employees to effectively and professionally achieve results. Strong organizational skills; ability to accomplish multiple tasks within the agreed-upon timeframes through effective prioritization of duties and functions in a fast-paced environment. What You Can Offer Us Partner with Operations, Finance, Sales, and Legal department stakeholders to translate complex problems into measurable AI and ML initiatives, influence the analytics roadmap, and communicate findings to technical and non-technical audiences. Act as lead technical consultant and subject matter expert for scoping AI projects, defining requirements, and ensuring high-quality deliveries of advanced solutions. Design and implement supervised, unsupervised, and reinforcement learning models, including feature engineering, model selection, and rigorous validation for accuracy and scalability. Architect solutions for unstructured data (contracts, documents, images), geospatial data, and enterprise systems (Salesforce customer resource management (“CRM”), Oracle Enterprise Resource Planning) to deliver actionable insights. Design and build end-to-end ML systems aligned with machine learning operations (“MLOps”) best practices; collaborate with the Data Engineering team on pipelines and with the Productization & Adoption team on deployments. Define and enforce standards for model governance, ethics, and bias detection in compliance with organizational policies. Mentor and guide Data Scientists, lead technical reviews, and recommend tools and methodologies to enhance the team's capabilities and performance. Other duties as assigned.

The Team We are seeking an intern to join American Tower's U.S. Tower division's Finance team. The UST Finance team prepares and reports on a regular basis financial figures that align with GAAP standards. Day to day you will support various accounting teams and learn the operations of a fast-paced business and its accounting organization. Our Core Principles are the foundation of our culture, and we're focused on achieving continued success by thinking long-term, leading with values, and creating value with decisions. What You Need to Succeed • Currently pursuing a bachelor's degree in accounting or a business degree with a concentration in accounting preferred. • Minimum GPA of 3.3 preferred. • Interest in obtaining CPA or other relevant professional designation preferred. • Must be within 18 months of graduation at time of internship commencement. American Tower is committed to fair and equitable compensation practices. Placement within the salary range is based on a variety of factors, including relevant experience, skills, certifications, job level, and location. For U.S.-based candidates only, the base salary range for this position is $18-22/hr hourly. For candidates outside of the U.S., salary and benefits are based upon local market practice. What You Can Offer Us • Assist with the monthly financial close process. • Prepare account analyses, balance sheet reconciliations, and journal entries. • Apply, with the support of your team leader, generally accepted accounting principles. • Assist with preparation of financial reports. • Apply analyses of basic operating statistics and/or financial data. • Support various departments through an understanding of their respective financial information. • Assist with ad-hoc requests.

The Team We are seeking a Director - Technology - AI/Robotics to lead the exploration, evaluation, and application of emerging technologies in artificial intelligence and robotics to drive operational efficiency, automation, and innovation across the enterprise. Reporting to the Vice President, Technology Enablement, the Director defines our strategy and acts as the subject matter expert and innovation catalyst, identifying high-value opportunities to apply AI and robotics solutions within business processes and operations. As a core member of the Business Enablement team, the Director collaborates with functional leaders, the Technology Enablement team, and external partners to assess feasibility, develop business cases, and pilot scalable solutions. The ideal candidate brings a strong technical background, a passion for applied innovation, and the ability to bridge the gap between cutting-edge technologies and practical business outcomes.

The Team We are seeking a Staff Attorney to join American Tower's U.S. Tower division's Legal department. The Legal team negotiates, drafts, and reviews legal agreements relative to real estate transactions and the administration of same. Day to day you will prepare all documents relating to tenant licenses, ground leases, easements, and the resolution of issues that may impact a pending customer application or ground lease negotiation. As a Staff Attorney, you will partner cross-functionally to review and provide legal analyses of contract terminations, renewals, assignments and responses to contractual defaults. What You Need To Succeed Juris Doctor and license to practice law in any state required. Between 1-3 years of experience working with contract/license drafting and negotiation strongly preferred. Strong negotiation skills; ability to effectively resolve complex issues and conflicts in relation to agreement and contract compliance. Attention to detail in the preparation and review of contracts and supporting documents; strong legal drafting skills. Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively. Ability to work with different functional groups and levels of employees to effectively and professionally achieve results. Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment. What You Can Offer Us Develop and maintain a thorough knowledge of applicable customer and/or landowner agreements; regularly communicate with external customers regarding contractual rights and obligations; negotiate resolutions to customer issues related to non- compliance. Coordinate and communicate with internal departments to satisfactorily resolve issues with property owners and/or external customers. Prepare new license agreements, amendments, ground lease documents, access and utility agreements, use authorization and consent agreements, memoranda of leases, and consent and notice letters in compliance with Company's standards. Prepare legal analyses of and negotiate resolution of property owner transactions, customer requests, project permitting, and the adoption of applicable legislation or regulations. Help resolve title curative issues, including but not limited to missing deeds, missing memoranda of lease/assignments, utility and access easement issues, mortgages, all liens (except mechanic's), probate issues, improper signature authority, and issues concerning Company entities; work with external title companies in accordance with internal policy. Other duties as assigned.

**The Team** We are seeking a Senior Cybersecurity Engineer to join American Tower's Information Security team. The team protects the confidentiality, integrity, and availability of data and systems in core systems and platforms. As a Senior Cybersecurity Engineer, your daily responsibilities revolve around vigilantly monitoring all security activities on the company's network and overseeing the robust security infrastructure that facilitates these operations. Working in tandem with a team of cybersecurity engineers, you will spearhead efforts to prevent and remediate cybersecurity incidents through continuous optimization of policies and rules. As a senior technical member of the team, you'll play a crucial role in fostering cross-functional partnerships, particularly with the IT department and product groups. You will provide robust support and implement stringent security measures across global platforms, ensuring that solutions remain fortified against evolving cyber threats while seamlessly integrating with the company's objectives. **What You Need to Succeed** + Bachelor's degree or equivalent experience required. + 5+ years of security engineering, SecOps, Data Loss Protection, event management, security monitoring, and risk-based alerting experience highly desired. + Proven cyber security experience with Identity, Firewall, Cloud, and SIEM tools (e.g., Microsoft Azure, Okta, Duo, Palo Alto, Fortinet, Zscaler, Windows Defender, OCI, Sentinel). + Strong ability to convey complex information risk and security issues in a manner easily understood and actionable and that constructively challenges prevailing thoughts and processes. + Good judgment, a sense of urgency, and a commitment to high standards of ethics, regulatory compliance, customer service, and business integrity. + Automation tool or scripting experience, such as Ansible, Python, and/or PowerShell, preferred. + Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively. + Ability to work with different functional groups and levels of employees to effectively and professionally achieve results. + Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment. + Approximately 5% travel may be required to support of position's responsibilities. American Tower is committed to fair and equitable compensation practices. Placement within the salary range is based on a variety of factors, including relevant experience, skills, certifications, job level, and location. For U.S.-based candidates only, the base salary range for this position is $115,000 - $135,000 annually, with eligibility for annual bonus, and annual equity award and participation in the Employee Stock Purchase Plan (ESPP). For candidates outside of the U.S., salary and benefits are based upon local market practice. American Tower also offers a comprehensive benefits package, which includes healthcare coverage, a 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness, please click here to learn more ************************************************* **What You Can Offer Us** + Design, implement, and manage enterprise-grade firewall solutions, including next-generation firewall, to enforce network security policies and protect against advanced threats. + Configure and deploy security tools and technologies specific to cloud environments, such as cloud access security brokers, web application firewalls, and cloud-native security services. + Architect and deploy secure access service edge solutions integrating security capabilities for the comprehensive protection of distributed networks and remote users. + Implement and optimize centralized identity and access management systems, ensuring secure access to resources and data and adhering to least privilege principles. + Utilize Microsoft Security Suite tools for threat detection, investigation, and response across on-premises and cloud environments. + Develop and implement cybersecurity policies aligned with industry best practices and regulatory requirements, fostering continuous improvement. + Conduct security assessments, identify vulnerabilities, and recommend remediation measures to enhance overall security posture. + Communicate complex security concepts effectively, collaborating with cross-functional teams and stakeholders to drive security initiatives. + Other duties as assigned. American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries. We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow's needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us! For more information about how American Tower is building a more connected world, visit americantower.com American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law. American Tower is committed to fair and equitable compensation practices. Placement within the salary range is based on a variety of factors, including relevant experience, skills, certifications, job level, and location. For U.S.-based candidates only, please see the base salary range for this position listed below. This position is also eligible for annual bonus, and annual equity award and participation in the Employee Stock Purchase Plan (ESPP). For candidates outside of the U.S., salary and benefits are based upon local market practice. American Tower also offers a comprehensive benefits package, which includes healthcare coverage, a 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness, please click here (*************************************************) to learn more. **Requisition ID** : 1920

The Team We are seeking an Account Marketing Manager to join American Tower's Marketing organization. This Manager develops and executes marketing strategies that position the Company within a specified market segment and enables sales pipeline growth. Day to day you will drive customer experience programs and develop highly differentiated value propositions and customer-content targeted to your assigned market segment, which may include mobile network operators, etc.

**Wealth Management Advisor (T)** Supported with a robust array of resources and solutions, Advisors at TIAA spend their time deepening relationships with an established base of clients and organically growing their practice through referrals to deliver financial solutions that ignite the dreams of the people we exist to serve. We are proud that we've been recognized for being one of the world's most ethical companies and ranked by Diversity Inc as a Top 50 Company for diversity. We hire and develop Advisors who believe in our mission of helping our clients find confidence in retirement and who personify our values. Should the following skills reflect who you are and who you aspire to be, you will thrive as an Advisor at TIAA. - Deeply curious with a demonstrated ability to uncover the needs of the client. - Giving and receiving constructive feedback are hallmarks of your character. - Unlocking the value of bringing people together to leverage their skills, talents, and knowledge to achieve a common purpose is your north star. - Manages time and resources efficiently and effectively to bring compounding value and excellence to our clients. - Motivated by finding solutions, you maintain an entrepreneurial mindset in pursuit of growth. - Takes tremendous pride in your knowledge of investment solutions and planning prowess to diagnose the needs of clients and propose solutions that fit each client's unique scenario, and unwavering work ethic. - Thrives in an environment of empowerment and accountability, learns from mistakes, and applies the learning to drive performance. **Key Responsibilities and Duties** + The Wealth Management Advisor partners with affluent clients to identify their financial goals, analyze their financial landscape and develop recommendations that help them work towards well defined financial objectives. + Communicates complex financial solutions to clients, utilizing interpersonal communication and relationship building skills. + Builds meaningful and long-lasting relationships, developing and implementing financial appropriate financial solutions. + All licenses must be obtained within 120 days from start date. **Educational Requirements** + University (Degree) Preferred **Work Experience** + 5+ years in a role with personal accountability and managing a book of business or equivalent experience; Required + 5+ years building long lasting relationships with affluent clients or equivalent experience; Required **FINRA Registrations** + SRC Indicator: Series 7; Series 63; Series 65; Series 66 **Licenses and Certifications** + Life and Health Insurance License (Resident State) - Multiple Issuers required + Certified Financial Planner (CFP) - Certified Financial Planner Board of Standards preferred Or + Chartered Financial Analyst - Level I - Chartered Financial Analyst Institute ; If you do not have the CFP or CFA certification, TIAA will cover the cost of obtaining a CFP or CFA and increase your base salary upon successful completion; preferred **Physical Requirements** + Physical Requirements: Sedentary Work **Career Level** 8IC Related Skills Business Development, Client Relationship Management, Collaboration, Consultative Communication, Continuous Improvement Mindset, Practice Management Strategy, Prioritizes Effectively, Retirement Planning Selling, Sales, TIAA Products/Services Acumen, Wealth Due Diligence, Wealth Management **Anticipated Posting End Date:** 2026-01-31 Base Pay Range: $48.08/hr - $52.88/hr Advisors are eligible to participate in competitive variable compensation package (paid on external sales, book of business, and balanced performance metrics) with material upside potential. Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). _____________________________________________________________________________________________________ **Company Overview** Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us. **Our Culture of Impact** At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways-because when our people succeed, our impact on clients' lives grows stronger. **Benefits and Total Rewards** The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (********************************************************* . **Equal Opportunity** We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status. Our full EEO & Non-Discrimination statement is on our careers home page (************************** , and you can read more about your rights and view government notices here (******************************************* . **Accessibility Support** TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: Phone: ************** Email: accessibility.support@tiaa.org **Drug and Smoking Policy** TIAA maintains a drug-free and smoke/free workplace. **Privacy Notices** For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (************************************************ . For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (*************************************************** . For Applicants of TIAA Global Capabilities, click here (************************************************************************************ . For Applicants of Nuveen residing in Europe and APAC, please click here (************************************************* . TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being. **Privacy Notices** + For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (************************************************ . + For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (*************************************************** . + For Applicants of TIAA Global Capabilities, click here (************************************************************************************ . + For Applicants of Nuveen residing in Europe and APAC, please click here (************************************************* . **Nondiscrimination & Equal Opportunity Employment** TIAA is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace. EEO is the Law (https://assets.phenompeople.com/CareerConnectResources/TIAAGLOBAL/documents/22-088\_EEOC\_KnowYourRights-***********88.pdf) Pay Transparency Philadelphia Ban the Box (https://www.phila.gov/media/20**********47/Fair-Chance-Hiring-law-poster.pdf)

The Team We are seeking a Senior Network Engineer join American Tower's IT Infrastructure team. The IT Infrastructure team is responsible for the implementation of network architectures, including LANs/WANs, LAN internetworking, and connections with the WAN environment. Day to day you will focus on administering our networks and ensuring they are working at their peak performance. As a Senior Network Engineer, you will partner cross-functionally to deliver the best performing network services with a high level of uptime, your involvement with all areas of IT is key to help them deliver their deliverables on time.

The Team We are seeking a Collections Analyst to join American Tower's Accounts Receivables team. The Accounts Receivables team reconciles and reduces receivable balances. Day to day you will collect past due balances on rent or purchase order-based receivables. As a Collections Analyst you will partner cross-functionally to resolve customer disputes in a timely manner and drive success with external customers by providing excellent service.

The Team We are seeking a Senior Auditor to join American Tower's Global Internal Audit department. The Global Internal Audit team conducts risk-based financial and operational audits, tests Sarbanes-Oxley Act Section 404 (“SOX-404”) controls and leads special projects and investigations in accordance with the team's plan. Day to day you will plan audits, develop internal audit scopes and objectives, perform internal audit procedures, and prepare internal audit reports that reflect the results of the work performed. Additionally, the Senior Auditor performs follow-up on the status of outstanding internal audit issues. As a Senior Auditor you will partner cross-functionally to deliver audit projects focusing on financial, operational, and internal control processes. What You Need to Succeed Bachelor's degree in Accounting, Finance, or Business Administration required. At least 3 years of experience in a financial and operational auditing environment performing multiple projects and working with varying internal and external team members required. Certified Public Accountant, Certified Internal Auditor, and/or Certified Information Systems Auditor strongly preferred. Strong project management skills. Understanding of internal control concepts and experience with applying them to plan, perform, manage, and report on the evaluation of various business processes, areas, and functions. Ability to work independently, with limited required direction and guidance, and provide appropriate direction to other project team members. Knowledge of GAAP, Committee of Sponsoring Organizations of the Treadway Commission, SOX, and Institute of Internal Auditors Standards and Practice Advisories as well as an understanding of the technical aspects of accounting and financial reporting preferred. Strong computer skills, including Microsoft applications such as Excel, Word, and Power Point as well as experience with ORACLE and Audit Board, preferred Approximately 10% travel may be required to support the position's responsibilities. Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively. Ability to work with different functional groups and levels of employees to effectively and professionally achieve results. Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment. What You Can Offer Us Act as project manager/team lead to independently conduct complex audit projects and special assignments. Evaluate the adequacy of internal controls and processes through detailed testing. Compile audit findings recommend value-added revisions to systems and procedures, and communicate audit findings to management in well written reports. Manage follow-up of open audit issues and facilitate agreement with business process owner to ensure timely closure of action plans. Lead or participate in cross-functional efforts to improve Company operations, including but not limited to project task forces, internal control committees, corporate-wide initiatives, process excellence teams, or other efforts. Support the SOX-404 process, including scoping, planning, walkthroughs, testing, status reporting, and communicating with external auditors and effectively supporting their initiatives. Other duties as assigned.

The Team We are seeking a Director, Data Engineering to join American Tower's Information Technology (“IT”) organization's Data & Analytics team and lead its Data Engineering team (“team”). The team builds and scales the enterprise data ecosystem and engineering capabilities to enable artificial intelligence, advanced analytics, and digital acceleration. Day to day you will lead the design, development, and optimization of scalable cloud-native data platforms, build robust data pipelines, and partner with the Data Governance team to ensure data quality. As Director, you will deliver high-value, end-to-end data solutions that provide a unified view of enterprise data and drive measurable business value through collaboration with stakeholders and IT partners. What You Need to Succeed Bachelor's degree required, with a concentration in Business Administration, Information Technology, Data Engineering, or a related field preferred. MBA or other relevant advanced degree preferred. A minimum of 12 years of data engineering, platform development, or enterprise data management experience, with at least 5 years in a leadership role within a global organization and multitier environment, required. Expertise in building and maintaining large-scale data pipelines and models. Strong understanding of semantic layer design, data modeling, and cloud-based data architecture. Hands-on experience with modern cloud platforms (e.g., Amazon Web Services, Microsoft Azure, Google Cloud Platform) and big data technologies (e.g., Apache Spark, Apache Kafka). Familiarity with modern data platforms such as Databricks or Snowflake strongly preferred. Success at implementing technical enforcement of data governance policies in partnership with business-led governance teams. Strong analytical, problem-solving, and communication skills with an ability to drive change and influence stakeholders. Approximately 25% travel may be required to support the position's responsibilities. Strong organization, planning, and project management skills; ability to prioritize tasks for yourself and a team to meet requirements and deadlines. Ability to work with different functional groups and levels of employees to effectively and professionally achieve results. Strong leadership skills; ability to drive and motivate a team to achieve results. What You Can Offer Us Lead the design, development, and optimization of scalable cloud-native data platforms, working closely with IT teams. Design and build robust, end-to-end data pipelines to support data ingestions, transformations, and deliveries across the enterprise. Develop and optimize scalable data models that ensure data integrity, accessibility, and performance across analytics and operational systems. Design and implement an enterprise-wide semantic layer that provides a unified, business-friendly view of data. Lead the development and deployment of reusable, high-value data products that support business intelligence, advanced analytics, and operational reporting. Partner with the Data Governance team to implement data cleansing, enrichment, and transformation processes that ensure data are accurate and ready for use. Engage with business stakeholders, analytics teams, and IT partners to understand data needs and deliver solutions that drive measurable business value. Define and monitor key performance indicators for pipeline performance, data availability, and operational efficiencies. Drive automation and continuous improvement initiatives. Stay current with emerging technologies and industry best practices in data engineering. Introduce tools and methodologies that enhance data engineering capabilities. Responsible for leading talent selection, performance management, career development, and workforce planning within the approved headcount, for the team. Other duties as assigned.

Description for Internal Candidates Today's American Tower is a dynamic, performance-driven organization full of new opportunities and the highest standards of excellence. Our culture is based on integrity, accountability, hard work, collaboration and social responsibility. We offer internships in a variety of fields where talented students can develop and grow professionally. American Tower, an S&P 500 and a Forbes Global 2000 company, is a leading independent owner, operator and developer of wireless communications sites. We provide the infrastructure that allows your cellular phones and other mobile devices to work. Headquartered in Boston, Massachusetts, we have offices throughout the United States and in 30 plus other countries in Latin America, Asia, Africa and Europe. Summary: The Tax team is responsible for all areas of tax compliance. The Tax Intern will provide assistance with respect to all monthly and quarterly deliverables. The Intern will have frequent interactions with other members of the Tax department and with the Accounting, Legal, and Human Resources departments, and therefore must be effective with communication and able to solve problems and following through on resolving issues and completing deliverables.

The Team The Technology Enablement team at American Tower drives innovation to advance operational excellence within the Operations organization. As part of this dynamic group, you'll join a collaborative environment that values technical curiosity, creative problem-solving, and a commitment to continuous improvement. The team partners across departments, including IT, business operations, and other functions to deliver data-driven solutions that enhance asset management and streamline workflows. As an Associate Systems Engineer, you'll work closely with experienced engineers, analysts, and business stakeholders to develop and support software applications and data models that power our operations. You'll contribute to cross-functional projects, participate in the automation of data analysis, and help build interactive tools for both internal and customer-facing use. This role offers the opportunity to learn from mentors, expand your technical skillset, and play a key part in shaping the future of technology at American Tower. What You Need to Succeed Bachelor's degree in Computer Science, Computer Engineering, a related field or equivalent practical experience required. Between 0-2 years of software engineering or data modeling experience, ideally with exposure to AI/ML, cloud computing, or 3D modeling technologies. Familiarity with programming languages such as Python, JavaScript, or Java (coursework or internship experience is acceptable). Exposure to Agile or Scrum methodologies through academic projects or internships. Basic understanding of cloud platforms (e.g., AWS, Azure, or Google Cloud); certifications or hands-on labs preferred. Experience with point cloud manipulation, CAD, third-party GIS, or photogrammetry software preferred. Interest in or experience with photogrammetry, CAD, GIS, or point cloud data preferred but not required. Approximately 10% travel may be required to support the position's responsibilities. Strong problem-solving skills and ability to work in a fast-paced environment. Effective written and verbal communication skills; ability to present ideas clearly and work with cross-functional teams. Strong organizational skills and ability to manage multiple tasks with guidance and mentorship. What You Can Offer Us Contribute to the development and support of data-driven software solutions that enhance how American Tower interacts with its assets. Assist with building interactive models and visualizations of U.S.-based assets using modern tools and techniques. Support cross-functional projects by helping to automate data analysis and contribute to user interface development. Collaborate with the IT department and other teams to support system integrations and ensure smooth data workflows. Assist with identifying opportunities to use unmanned aircraft system data to improve operations; help define scopes and requirements under guidance. Help develop internal and customer-facing software tools using standard data collection and processing techniques. Work with peers and mentors to ensure data quality and scalability in processing and analyses workflows. Take the initiative to learn how to use new technologies and contribute to continuous improvement efforts. Perform other duties as assigned, with a focus on learning and growing within the role.

**The Team** We are seeking a Director - Technology - AI/Robotics to lead the exploration, evaluation, and application of emerging technologies in artificial intelligence and robotics to drive operational efficiency, automation, and innovation across the enterprise. Reporting to the Vice President, Technology Enablement, the Director defines our strategy and acts as the subject matter expert and innovation catalyst, identifying high-value opportunities to apply AI and robotics solutions within business processes and operations. As a core member of the Business Enablement team, the Director collaborates with functional leaders, the Technology Enablement team, and external partners to assess feasibility, develop business cases, and pilot scalable solutions. The ideal candidate brings a strong technical background, a passion for applied innovation, and the ability to bridge the gap between cutting-edge technologies and practical business outcomes. **What You Need to Succeed** + Bachelor's degree in Engineering, Computer Science, Information Systems, or a related field required; Master's degree preferred. + 12+ years of technology management experience, with 3-5 years in AI, machine learning, robotics, or automation-focused roles. + At least 5 years of leadership experience and an ability to manage and develop high-performing teams, including both product managers and analysts. + Success in applying AI and robotics to real-world business challenges, from proof-of-concept through implementation and scale. + Strong technical knowledge of AI/ML algorithms, process automation, robotics platforms, and emerging digital technologies. + Ability to influence and partner with executive leaders, drive strategic initiatives, and deliver measurable business outcomes. + Experience managing vendor relationships and evaluating external technology solutions. + Strong project management, problem-solving, and analytical skills, with the ability to translate complex technology concepts into business value. + Excellent communication and interpersonal skills; capable of influencing stakeholders across technical and non-technical teams. + Familiarity with enterprise IT systems, data governance, and integration considerations in large-scale organizations. + Fluency in English required; multilingual capabilities preferred. + Approximately 30% travel may be required to support global innovation and enablement initiatives. American Tower is committed to fair and equitable compensation practices. Placement within the salary range is based on a variety of factors, including relevant experience, skills, certifications, job level, and location. For U.S.-based candidates only, the base salary range for this position is $165,000 - $195,000 annually, with eligibility for annual bonus, and annual equity award and participation in the Employee Stock Purchase Plan (ESPP). For candidates outside of the U.S., salary and benefits are based upon local market practice. American Tower also offers a comprehensive benefits package, which includes healthcare coverage, a 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness, please click here to learn more ************************************************* **What You Can Offer Us** + Define and execute the enterprise's AI and robotics innovation strategies, identifying high-impact opportunities and ensuring alignment with organizational goals and governance frameworks. + Partner with the IT department to establish and implement AI tools and environments to be used by business users and the business enablement teams. + Lead the identification, evaluation, and implementation of AI and robotics use cases across business operations, focusing on automation, efficiency, and innovation. + Create policies and governance on business use and application of AI tools. + Partner with business and functional leaders to assess opportunities where AI/robotics can deliver measurable impacts, developing business cases and return on investment analyses. + Serve as a subject matter expert on the AI SteerCo Committee and an advisor on AI/robotics technologies, trends, and vendors, ensuring alignment with enterprise strategy and governance frameworks. + Lead the piloting, testing, and scaling of AI and robotics solutions in partnership with internal teams and external providers, ensuring successful adoptions and integrations. + Collaborate with the Technology Innovation team to maintain a pipeline of opportunities, from idea generation through proof-of-concept to enterprise deployment. + Provide technical leadership and guidance on AI/robotics standards, methodologies, and best practices to ensure consistency and quality across initiatives. + Track, analyze, and report on the performance and impact of AI/robotics initiatives, providing insights to senior leaders and recommending improvements. + Champion digital literacy efforts and knowledge-sharing on AI and robotics applications through training, communications, and showcases to business users. + Perform other duties as assigned in support of the company's technology enablement and innovation agendas. American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries. We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow's needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us! For more information about how American Tower is building a more connected world, visit americantower.com American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law. American Tower is committed to fair and equitable compensation practices. Placement within the salary range is based on a variety of factors, including relevant experience, skills, certifications, job level, and location. For U.S.-based candidates only, please see the base salary range for this position listed below. This position is also eligible for annual bonus, and annual equity award and participation in the Employee Stock Purchase Plan (ESPP). For candidates outside of the U.S., salary and benefits are based upon local market practice. American Tower also offers a comprehensive benefits package, which includes healthcare coverage, a 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness, please click here (*************************************************) to learn more. **Requisition ID** : 2174

**The Team** We are seeking a Staff Attorney to join American Tower's U.S. Tower division's Legal department. The Legal team negotiates, drafts, and reviews legal agreements relative to real estate transactions and the administration of same. Day to day you will prepare all documents relating to tenant licenses, ground leases, easements, and the resolution of issues that may impact a pending customer application or ground lease negotiation. As a Staff Attorney, you will partner cross-functionally to review and provide legal analyses of contract terminations, renewals, assignments and responses to contractual defaults. **What You Need To Succeed** + Juris Doctor and license to practice law in any state required. + Between 1-3 years of experience working with contract/license drafting and negotiation strongly preferred. + Strong negotiation skills; ability to effectively resolve complex issues and conflicts in relation to agreement and contract compliance. + Attention to detail in the preparation and review of contracts and supporting documents; strong legal drafting skills. + Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively. + Ability to work with different functional groups and levels of employees to effectively and professionally achieve results. + Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment. **What You Can Offer Us** + Develop and maintain a thorough knowledge of applicable customer and/or landowner agreements; regularly communicate with external customers regarding contractual rights and obligations; negotiate resolutions to customer issues related to non- compliance. + Coordinate and communicate with internal departments to satisfactorily resolve issues with property owners and/or external customers. + Prepare new license agreements, amendments, ground lease documents, access and utility agreements, use authorization and consent agreements, memoranda of leases, and consent and notice letters in compliance with Company's standards. + Prepare legal analyses of and negotiate resolution of property owner transactions, customer requests, project permitting, and the adoption of applicable legislation or regulations. + Help resolve title curative issues, including but not limited to missing deeds, missing memoranda of lease/assignments, utility and access easement issues, mortgages, all liens (except mechanic's), probate issues, improper signature authority, and issues concerning Company entities; work with external title companies in accordance with internal policy. + Other duties as assigned. American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries. We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow's needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us! For more information about how American Tower is building a more connected world, visit americantower.com American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law. American Tower is committed to fair and equitable compensation practices. Placement within the salary range is based on a variety of factors, including relevant experience, skills, certifications, job level, and location. For U.S.-based candidates only, please see the base salary range for this position listed below. This position is also eligible for annual bonus, and annual equity award and participation in the Employee Stock Purchase Plan (ESPP). For candidates outside of the U.S., salary and benefits are based upon local market practice. American Tower also offers a comprehensive benefits package, which includes healthcare coverage, a 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness, please click here (************************************************** to learn more. **Requisition ID** : 2220

**The Team** We are seeking an intern to join American Tower's U.S. Tower division's Finance team. The UST Finance team prepares and reports on a regular basis financial figures that align with GAAP standards. Day to day you will support various accounting teams and learn the operations of a fast-paced business and its accounting organization. Our Core Principles are the foundation of our culture, and we're focused on achieving continued success by thinking long-term, leading with values, and creating value with decisions. **What You Need to Succeed** - Currently pursuing a bachelor's degree in accounting or a business degree with a concentration in accounting preferred. - Minimum GPA of 3.3 preferred. - Interest in obtaining CPA or other relevant professional designation preferred. - Must be within 18 months of graduation at time of internship commencement. American Tower is committed to fair and equitable compensation practices. Placement within the salary range is based on a variety of factors, including relevant experience, skills, certifications, job level, and location. For U.S.-based candidates only, the base salary range for this position is $18-22/hr hourly. For candidates outside of the U.S., salary and benefits are based upon local market practice. **What You Can Offer Us** - Assist with the monthly financial close process. - Prepare account analyses, balance sheet reconciliations, and journal entries. - Apply, with the support of your team leader, generally accepted accounting principles. - Assist with preparation of financial reports. - Apply analyses of basic operating statistics and/or financial data. - Support various departments through an understanding of their respective financial information. - Assist with ad-hoc requests. American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries. We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow's needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us! For more information about how American Tower is building a more connected world, visit americantower.com American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law. American Tower is committed to fair and equitable compensation practices. Placement within the salary range is based on a variety of factors, including relevant experience, skills, certifications, job level, and location. For U.S.-based candidates only, please see the base salary range for this position listed below. This position is also eligible for annual bonus, and annual equity award and participation in the Employee Stock Purchase Plan (ESPP). For candidates outside of the U.S., salary and benefits are based upon local market practice. American Tower also offers a comprehensive benefits package, which includes healthcare coverage, a 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness, please click here (************************************************** to learn more. **Requisition ID** : 1895

**The Team** We are seeking a Senior Network Engineer join American Tower's IT Infrastructure team. The IT Infrastructure team is responsible for the implementation of network architectures, including LANs/WANs, LAN internetworking, and connections with the WAN environment. Day to day you will focus on administering our networks and ensuring they are working at their peak performance. As a Senior Network Engineer, you will partner cross-functionally to deliver the best performing network services with a high level of uptime, your involvement with all areas of IT is key to help them deliver their deliverables on time. **What You Need to Succeed** + Bachelor's in computer science or equivalent work experience is required. + 7 years of Enterprise Networks Support experience is required. + Knowledge of a broad range of relevant multi-user computer systems, applications, and/or equipment required. + Knowledge of current technological developments/trends in their area of expertise is preferred. + Knowledge of computer security procedures and protocols is strongly preferred. + Knowledge of Cisco products is required. + Knowledge of routing protocol, including understanding OSPF and BGP is required. + Experience with Palo Alto firewalls and Zscaler - or other ZTN solutions- is required. + Knowledge of test platforms, including evaluation of test equipment and design of test networks, is preferred. + Approximately 10% of travel may be required to support the position's responsibilities. + Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively. + Ability to work with different functional groups and levels of employees to effectively and professionally achieve results. + Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment. American Tower is committed to fair and equitable compensation practices. Placement within the salary range is based on a variety of factors, including relevant experience, skills, certifications, job level, and location. For U.S.-based candidates only, the base salary range for this position is $120,000 - $140,000 annually, with eligibility for annual bonus, and annual equity award and participation in the Employee Stock Purchase Plan (ESPP). For candidates outside of the U.S., salary and benefits are based upon local market practice. American Tower also offers a comprehensive benefits package, which includes healthcare coverage, a 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness, please click here to learn more ************************************************* **What You Can Offer Us** + Supports in designing networks; identifies and implements solutions; makes suggestions for ensuring a cost-effective and efficient infrastructure environment to provide the processing power essential to department operations. + Install switches, hubs, networks, routers, and systems hardware; troubleshoot, maintain, upgrade, and provide solutions to hardware/software problems; alert management, help desk team, and other IT groups when issues or problems arise to minimize client productivity loss caused by technology outages and provide the necessary infrastructure for clients to meet their business needs. + Monitor and control infrastructure performance in response, throughput, and availability of on-prem and cloud data centers. + Locate the necessary tools and processes to identify troublesome trends, develop plans to resolve and prevent network problems from recurring, maintain high service levels for the user community, and familiarize yourself with the method for easily comparing installation performance against established performance objectives. + Ensure a stable performance environment for enterprise systems and that problems occurring in the corporate network are identified and solved as rapidly as possible; provide critical and essential service to locations enterprise-wide. + Create and implement test plans (including functionality, integrity, and stress testing; test matrixes; and definition of test methodologies and strategy); aid in the development of automated test suites for product regression and stress. + Participate in IT projects intended to improve or upgrade the network infrastructure continually. For example, evaluate new software and hardware required to meet a business need or make a process more cost-effective. + Review assigned service requests daily, following up and providing status updates to clients; ensure data on service requests is entered into help desk problem tracking systems accurately and promptly daily to provide an up-to-date picture of service delivery status and backlog. + Identify opportunities and recommend solutions for improving service efficiency and effectiveness. Participate in IT initiatives to address service issues, keeping abreast of the technical aspects of the PC-LAN/ WAN computing environment. + Monitor the performance and availability of LAN/WAN platforms and help configure, install, and maintain the necessary hardware and software to run production applications and perform development. + Implement network architectures, including LAN-to-WAN, LAN-to-LAN, WAN-to-WAN, Cloud-to-on Prem, and Cloud-to-Cloud communications. + Follow procedures for LAN/WAN administration (e.g., security, reliability). + Participate in tool and vendor evaluations. + Other duties as assigned. American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries. We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow's needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us! For more information about how American Tower is building a more connected world, visit americantower.com American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law. American Tower is committed to fair and equitable compensation practices. Placement within the salary range is based on a variety of factors, including relevant experience, skills, certifications, job level, and location. For U.S.-based candidates only, please see the base salary range for this position listed below. This position is also eligible for annual bonus, and annual equity award and participation in the Employee Stock Purchase Plan (ESPP). For candidates outside of the U.S., salary and benefits are based upon local market practice. American Tower also offers a comprehensive benefits package, which includes healthcare coverage, a 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness, please click here (*************************************************) to learn more. **Requisition ID** : 1565

The Team We are seeking a Collections Analyst to join American Tower's Accounts Receivables team. The Accounts Receivables team reconciles and reduces receivable balances. Day to day you will collect past due balances on rent or purchase order-based receivables. As a Collections Analyst you will partner cross-functionally to resolve customer disputes in a timely manner and drive success with external customers by providing excellent service. What You Need to Succeed Bachelor's degree preferred. Between 1-3 years of collections experience in an Accounts Receivables department. Oracle experience preferred. Strong follow-up skills; ability to organize applicable timelines and follow up with internal and external customers. Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively. Ability to work with different functional groups and levels of employees to effectively and professionally achieve results. Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment. While preforming the role you will need to lift up to 25 lbs. American Tower is committed to fair and equitable compensation practices. Placement within the salary range is based on a variety of factors, including relevant experience, skills, certifications, job level, and location. For U.S.-based candidates only, the base salary range for this position is $21.63 - $28.85 hourly, with eligibility for annual bonus, and annual equity award and participation in the Employee Stock Purchase Plan (ESPP). For candidates outside of the U.S., salary and benefits are based upon local market practice. American Tower also offers a comprehensive benefits package, which includes healthcare coverage, a 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness, please click here to learn more ************************************************* What You Can Offer Us Collect and reconcile receivable balances for existing customers, drive balances through to resolution, and ensure billing and cash application accuracy. Audit lease documents or purchase orders to validate billing, identify billing adjustments, and complete the necessary paperwork. Initiate customer contact via telephone and initiate escalations for Supervisor review when needed. Support a high volume of customers/leases by following defined collection strategy for initiating daily contact and consistently following up on arrangements made for resolving outstanding balances. Provide timely and accurate reporting for contracts or invoice aging balances. Other duties as assigned.