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What is a customer sales representative and how to become one
A customer sales representative is an individual who works in a sales or marketing role and is responsible for selling products or services to customers. They can work in various industries, such as retail, telecommunications, or finance. Their primary duties include finding potential clients, promoting products or services, answering product questions and then closing sales deals and providing after-sales support. They also are responsible for maintaining customer records, tracking sales performance, and achieving sales targets.
What general advice would you give to a customer sales representative?
Frederik Beuk
Associate Professor of Marketing, University of Akron
Avg. Salary $38,744
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.72%
Asian 6.79%
Black or African American 10.60%
Hispanic or Latino 24.37%
Unknown 5.37%
White 52.15%
Genderfemale 55.11%
male 44.89%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
What are the pros and cons of being a customer sales representative?
Pros
Opportunity to develop strong communication skills
Possibility to earn commission or bonuses
Often offers flexible scheduling
Provides valuable experience in sales and customer service
Can lead to career advancement opportunities
Cons
Can be challenging dealing with difficult customers
May require working long hours, including weekends or holidays
Can be stressful due to performance expectations
Often involves repetitive tasks and a high volume of calls or interactions
Can have a high turnover rate due to the demanding nature of the job.
Customer sales representative career paths
Key steps to become a customer sales representative
Explore customer sales representative education requirements
Start to develop specific customer sales representative skills
Skills Percentages Customer Service 18.82% Product Knowledge 13.39% Customer Sales 8.71% Cleanliness 8.37% Excellent Interpersonal 5.98% Complete relevant customer sales representative training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer sales representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer sales representative based on U.S. Bureau of Labor Statistics data and data from real customer sales representative resumes.Research customer sales representative duties and responsibilities
- Manage call center productivity levels by maintaining CSR schedule adherence.
- Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
- Practice good housekeeping methods and overall cleanliness.
- Maintain cleanliness and organization of inventory within the assigned department.
Prepare your customer sales representative resume
When your background is strong enough, you can start writing your customer sales representative resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer sales representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable customer sales representative resume templates
Build a professional customer sales representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer sales representative resume.
Apply for customer sales representative jobs
Now it's time to start searching for a customer sales representative job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first customer sales representative job
Are you a customer sales representative?
Share your story for a free salary report.
Average customer sales representative salary
The average customer sales representative salary in the United States is $38,744 per year or $19 per hour. Customer sales representative salaries range between $27,000 and $54,000 per year.
What am I worth?
How do customer sales representatives rate their job?
Customer sales representative reviews
remote job, more schedule flexibility
very low salary, no career growth, very stressful and not rewarding
I got to do a variety of tasks daily. Got treated with respect from management and other coworkers.
Sometimes I had to finish up job tasks that were assigned to others that were not completed.
Getting to know the people and the you work.with
Being required to answer a minimum number of calls a day. This pushes the idea that the caller is a number and as such, it is more difficult to personalize the call the the person calling in
Updated January 8, 2025
