Customer service reprensentative demographics and statistics in the US
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Customer service reprensentative demographics by:
Customer service reprensentative gender statistics
74.2% of customer service reprensentatives are women and 25.8% of customer service reprensentatives are men.
- Female, 74.2%
- Male, 25.8%
Customer service reprensentative gender ratio
| Gender | Percentages |
|---|---|
| Female | 74.2% |
| Male | 25.8% |
Customer service reprensentative gender pay gap
Women earn 95¢ for every $1 earned by men
Male income
$36,643
Female income
$34,682
Customer service reprensentative gender ratio over time
This data breaks down the percentage of men and women in customer service reprensentative positions over time. Currently, 74.2% of customer service reprensentatives are female.
Customer service reprensentative gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 24.29% | 75.71% |
| 2011 | 24.16% | 75.84% |
| 2012 | 25.45% | 74.55% |
| 2013 | 25.84% | 74.16% |
| 2014 | 26.28% | 73.72% |
| 2015 | 26.18% | 73.82% |
| 2016 | 26.67% | 73.33% |
| 2017 | 27.05% | 72.95% |
| 2018 | 25.91% | 74.09% |
| 2019 | 25.53% | 74.47% |
| 2020 | 26.09% | 73.91% |
| 2021 | 25.75% | 74.25% |
Customer service reprensentative related jobs gender ratio
We compared customer service reprensentatives with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Service Reprensentative | 26% | 74% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service reprensentative demographics by race
The most common ethnicity among customer service reprensentatives is White, which makes up 56.0% of all customer service reprensentatives. Comparatively, 18.4% of customer service reprensentatives are Hispanic or Latino and 13.9% of customer service reprensentatives are Black or African American.
- White, 56.0%
- Hispanic or Latino, 18.4%
- Black or African American, 13.9%
- Asian, 5.7%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.7%
Customer service reprensentative race
| Customer service reprensentative race | Percentages |
|---|---|
| White | 56.0% |
| Hispanic or Latino | 18.4% |
| Black or African American | 13.9% |
| Asian | 5.7% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.7% |
Customer service reprensentative race and ethnicity over time
See how customer service reprensentative racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service reprensentative race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.39% | 14.15% | 4.97% | 14.44% |
| 2011 | 63.10% | 14.44% | 5.11% | 14.32% |
| 2012 | 62.30% | 14.32% | 4.92% | 15.17% |
| 2013 | 62.65% | 14.16% | 5.09% | 14.84% |
| 2014 | 62.03% | 14.10% | 5.40% | 15.03% |
| 2015 | 61.41% | 13.84% | 5.18% | 16.14% |
| 2016 | 60.53% | 14.34% | 5.42% | 16.04% |
| 2017 | 61.44% | 13.75% | 5.39% | 15.86% |
| 2018 | 61.26% | 13.33% | 5.56% | 16.25% |
| 2019 | 60.86% | 13.53% | 5.36% | 16.76% |
| 2020 | 58.30% | 12.93% | 5.51% | 17.37% |
| 2021 | 55.98% | 13.90% | 5.68% | 18.39% |
Customer service reprensentative wage gap by race
According to our data, asian customer service reprensentatives have the highest average salary compared to other ethnicities. Black or african american customer service reprensentatives have the lowest average salary at $36,047.
| Ethnicity | Salary |
|---|---|
| Unknown | $36,126 |
| White | $36,745 |
| Black or African American | $36,047 |
| Asian | $37,743 |
| Hispanic or Latino | $36,581 |
Average customer service reprensentative age
See how the average age of customer service reprensentatives varies based on ethnicity and gender.
Male
Female
Customer service reprensentative age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer service reprensentative age breakdown
The average age of customer service reprensentatives is 40+ years years old, representing 49% of the customer service reprensentative population.
Customer service reprensentative age breakdown
| Customer Service Reprensentative Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer service reprensentative educational attainment
The most common degree for customer service reprensentatives is high school diploma, with 41% of customer service reprensentatives earning that degree. The second and third most common degree levels are bachelor's degree degree at 20% and bachelor's degree degree at 16%.
- High School Diploma, 41%
- Bachelor's, 20%
- Associate, 16%
- Diploma, 15%
- Other Degrees, 8%
Customer service reprensentatives by degree level
| Customer service reprensentative degree | Percentages |
|---|---|
| High School Diploma | 41% |
| Bachelor's | 20% |
| Associate | 16% |
| Diploma | 15% |
| Other Degrees | 8% |
Customer service reprensentative jobs you might like
Customer service reprensentative wage gap by degree level
According to the data, customer service reprensentatives with a Master's degree earn more than those without, at $43,061 annually. With a Bachelor's degree, customer service reprensentatives earn a median annual income of $40,496 compared to $35,116 for customer service reprensentatives with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $43,061 |
| High School Diploma or Less | $33,309 |
| Bachelor's Degree | $40,496 |
| Some College/ Associate Degree | $35,116 |
Customer service reprensentative employment statistics
Most customer service reprensentatives work for a private in the retail industry.
Company size where customer service reprensentatives work
Below, you can see the size of companies where customer service reprensentatives work.
Customer service reprensentative jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 9% |
| 100 - 500 employees | 11% |
| 500 - 1,000 employees | 10% |
| 1,000 - 10,000 employees | 24% |
| > 10,000 employees | 42% |
Customer service reprensentative jobs by company type
Employees with the customer service reprensentative job title have their preferences when it comes to working for a company. For instance, most customer service reprensentatives prefer to work at private companies over public companies.
Customer service reprensentative jobs by sector
| Company type | Percentages |
|---|---|
| Public | 37% |
| Private | 60% |
| Government | 3% |
Customer service reprensentative jobs by industry
The most common industries for customer service reprensentatives are retail, professional and finance.
Customer service reprensentative industry statistics
| Industry | Percentages |
|---|---|
| Retail | 16% |
| Fortune 500 | 16% |
| Professional | 13% |
| Finance | 8% |
| Technology | 7% |
| Health Care | 6% |
| Insurance | 5% |
| Manufacturing | 4% |
| Hospitality | 4% |
| Telecommunication | 4% |
| Media | 3% |
| Transportation | 2% |
| Government | 2% |
| Automotive | 2% |
| Start-up | 2% |
| Internet | 1% |
| Utilities | 1% |
| Construction | 1% |
| Energy | 1% |
Customer service reprensentative turnover and employment statistics
Customer service reprensentative unemployment rate over time
The unemployment rate for customer service reprensentatives between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service reprensentative unemployment rate by year
| Year | Customer service reprensentative unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer service reprensentative tenure
The average customer service reprensentative stays at their job for 1-2 years, based on the 385 customer service reprensentatives resumes in Zippia's database.
Customer service reprensentative tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 39% |
| 1-2 years | 34% |
| 3-4 years | 11% |
| 5-7 years | 11% |
| 8-10 years | 2% |
| 11+ years | 3% |
Customer service reprensentative LGBT ratio compared to similar jobs
Review the percent of customer service reprensentatives that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Correspondence Clerk | 5.53% | 66,486 |
| Tenant Selector | 6.73% | 4,356 |
| Customer Service Reprensentative | 7.19% | - |
| Document Scanner | 8.60% | 3,124 |
| Credit Charge Authorizer | 8.99% | 10,195 |
| Periodicals Clerk | 11.16% | 66,332 |
| Employment Assistant | 15.31% | 4,946 |
Similar customer service reprensentative jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Correspondence Clerk | 5.53% | 66,486 |
| Tenant Selector | 6.73% | 4,356 |
| Document Scanner | 8.60% | 3,124 |
| Credit Charge Authorizer | 8.99% | 10,195 |
| Periodicals Clerk | 11.16% | 66,332 |
| Employment Assistant | 15.31% | 4,946 |
Foreign languages spoken by customer service reprensentatives
- Spanish, 80.0%
- French, 20.0%
Customer service reprensentative languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 80.0% |
| French | 20.0% |
