Customer solutions specialist demographics and statistics in the US
Customer solutions specialist demographics research summary. Zippia estimates customer solutions specialist demographics and statistics in the United States by using a database of 30 million profiles. Our customer solutions specialist estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer solutions specialists after extensive research and analysis:
- There are over 388,474 customer solutions specialists currently employed in the United States.
- 58.6% of all customer solutions specialists are women, while 41.4% are men.
- The average customer solutions specialist age is 40 years old.
- The most common ethnicity of customer solutions specialists is White (56.5%), followed by Hispanic or Latino (18.2%), Black or African American (12.3%) and Asian (6.8%).
- Customer solutions specialists are most in-demand in Los Angeles, CA.
- San Francisco, CA pays an annual average wage of $91,233, the highest in the US.
- In 2022, women customer solutions specialists earned 92% of what men earned.
- Rhode Island is the best state for customer solutions specialists to live.
- Customer solutions specialists are 54% more likely to work at private companies in comparison to public companies.
On this page
Customer solutions specialist demographics by:
Customer solutions specialist gender statistics
58.6% of customer solutions specialists are women and 41.4% of customer solutions specialists are men.
- Female, 58.6%
- Male, 41.4%
Customer solutions specialist gender ratio
| Gender | Percentages |
|---|---|
| Female | 58.6% |
| Male | 41.4% |
Customer solutions specialist gender pay gap
Women earn 92¢ for every $1 earned by men
Male income
$60,202
Female income
$55,637
Customer solutions specialist gender ratio over time
This data breaks down the percentage of men and women in customer solutions specialist positions over time. Currently, 58.6% of customer solutions specialists are female.
Customer solutions specialist gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 39.51% | 60.49% |
| 2011 | 39.35% | 60.65% |
| 2012 | 41.01% | 58.99% |
| 2013 | 41.50% | 58.50% |
| 2014 | 42.06% | 57.94% |
| 2015 | 41.94% | 58.06% |
| 2016 | 42.56% | 57.44% |
| 2017 | 43.03% | 56.97% |
| 2018 | 41.59% | 58.41% |
| 2019 | 41.11% | 58.89% |
| 2020 | 41.82% | 58.18% |
| 2021 | 41.40% | 58.60% |
Customer solutions specialist related jobs gender ratio
We compared customer solutions specialists with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Solutions Specialist | 41% | 59% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer solutions specialist demographics by race
The most common ethnicity among customer solutions specialists is White, which makes up 56.5% of all customer solutions specialists. Comparatively, 18.2% of customer solutions specialists are Hispanic or Latino and 12.3% of customer solutions specialists are Black or African American.
- White, 56.5%
- Hispanic or Latino, 18.2%
- Black or African American, 12.3%
- Asian, 6.8%
- Unknown, 5.6%
- American Indian and Alaska Native, 0.6%
Customer solutions specialist race
| Customer solutions specialist race | Percentages |
|---|---|
| White | 56.5% |
| Hispanic or Latino | 18.2% |
| Black or African American | 12.3% |
| Asian | 6.8% |
| Unknown | 5.6% |
| American Indian and Alaska Native | 0.6% |
Customer solutions specialist race and ethnicity over time
See how customer solutions specialist racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer solutions specialist race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.88% | 12.56% | 6.12% | 14.21% |
| 2011 | 63.60% | 12.85% | 6.26% | 14.09% |
| 2012 | 62.79% | 12.73% | 6.07% | 14.94% |
| 2013 | 63.14% | 12.56% | 6.23% | 14.61% |
| 2014 | 62.52% | 12.50% | 6.55% | 14.80% |
| 2015 | 61.90% | 12.25% | 6.33% | 15.91% |
| 2016 | 61.02% | 12.74% | 6.57% | 15.81% |
| 2017 | 61.93% | 12.16% | 6.54% | 15.63% |
| 2018 | 61.75% | 11.74% | 6.71% | 16.02% |
| 2019 | 61.35% | 11.93% | 6.51% | 16.53% |
| 2020 | 58.79% | 11.33% | 6.66% | 17.14% |
| 2021 | 56.48% | 12.30% | 6.83% | 18.16% |
Customer solutions specialist wage gap by race
According to our data, asian customer solutions specialists have the highest average salary compared to other ethnicities. Black or african american customer solutions specialists have the lowest average salary at $58,802.
| Ethnicity | Salary |
|---|---|
| Unknown | $58,986 |
| White | $60,441 |
| Black or African American | $58,802 |
| Asian | $62,808 |
| Hispanic or Latino | $60,055 |
Average customer solutions specialist age
See how the average age of customer solutions specialists varies based on ethnicity and gender.
Male
Female
Customer solutions specialist age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer solutions specialist age breakdown
The average age of customer solutions specialists is 40+ years years old, representing 49% of the customer solutions specialist population.
Customer solutions specialist age breakdown
| Customer Solutions Specialist Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer solutions specialist educational attainment
The most common degree for customer solutions specialists is bachelor's degree, with 51% of customer solutions specialists earning that degree. The second and third most common degree levels are associate degree degree at 19% and associate degree degree at 17%.
- Bachelor's, 51%
- Associate, 19%
- High School Diploma, 17%
- Master's, 5%
- Other Degrees, 8%
Customer solutions specialists by degree level
| Customer solutions specialist degree | Percentages |
|---|---|
| Bachelor's | 51% |
| Associate | 19% |
| High School Diploma | 17% |
| Master's | 5% |
| Other Degrees | 8% |
Customer solutions specialist jobs you might like
Customer solutions specialist wage gap by degree level
According to the data, customer solutions specialists with a Master's degree earn more than those without, at $75,871 annually. With a Bachelor's degree, customer solutions specialists earn a median annual income of $69,477 compared to $56,638 for customer solutions specialists with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $75,871 |
| High School Diploma or Less | $52,506 |
| Bachelor's Degree | $69,477 |
| Some College/ Associate Degree | $56,638 |
Customer solutions specialist employment statistics
Most customer solutions specialists work for a private in the technology industry.
Company size where customer solutions specialists work
Below, you can see the size of companies where customer solutions specialists work.
Customer solutions specialist jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 3% |
| 50 - 100 employees | 8% |
| 100 - 500 employees | 15% |
| 500 - 1,000 employees | 9% |
| 1,000 - 10,000 employees | 26% |
| > 10,000 employees | 38% |
Customer solutions specialist jobs by company type
Employees with the customer solutions specialist job title have their preferences when it comes to working for a company. For instance, most customer solutions specialists prefer to work at private companies over public companies.
Customer solutions specialist jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 42% |
| Private | 54% |
| Government | 2% |
Customer solutions specialist jobs by industry
The most common industries for customer solutions specialists are technology, professional and manufacturing.
Customer solutions specialist industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 17% |
| Professional | 10% |
| Technology | 10% |
| Manufacturing | 9% |
| Telecommunication | 7% |
| Retail | 7% |
| Finance | 7% |
| Media | 5% |
| Transportation | 5% |
| Health Care | 5% |
| Insurance | 3% |
| Internet | 2% |
| Hospitality | 2% |
| Utilities | 2% |
| Construction | 2% |
| Start-up | 2% |
| Pharmaceutical | 1% |
| Government | 1% |
| Real Estate | 1% |
| Education | 1% |
| Agriculture | 1% |
| Energy | 1% |
Customer solutions specialist turnover and employment statistics
Customer solutions specialist unemployment rate over time
The unemployment rate for customer solutions specialists between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer solutions specialist unemployment rate by year
| Year | Customer solutions specialist unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer solutions specialist tenure
The average customer solutions specialist stays at their job for 1-2 years, based on the 1,649 customer solutions specialists resumes in Zippia's database.
Customer solutions specialist tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 23% |
| 1-2 years | 35% |
| 3-4 years | 15% |
| 5-7 years | 16% |
| 8-10 years | 6% |
| 11+ years | 6% |
Customer solutions specialist LGBT ratio compared to similar jobs
Review the percent of customer solutions specialists that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| High Lighter | 5.53% | 2,186 |
| Tenant Selector | 6.73% | 4,356 |
| Customer Solutions Specialist | 7.19% | - |
| Document Scanner | 8.60% | 3,124 |
| Credit Charge Authorizer | 8.99% | 10,195 |
| Mobile Library Assistant | 11.16% | 5,020 |
| Human Resources Secretary | 15.31% | 49,749 |
Similar customer solutions specialist jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| High Lighter | 5.53% | 2,186 |
| Tenant Selector | 6.73% | 4,356 |
| Document Scanner | 8.60% | 3,124 |
| Credit Charge Authorizer | 8.99% | 10,195 |
| Mobile Library Assistant | 11.16% | 5,020 |
| Human Resources Secretary | 15.31% | 49,749 |
Foreign languages spoken by customer solutions specialists
The most common foreign language among customer solutions specialists is Spanish at 82.4%. The second-most popular foreign language spoken is French at 7.8% and Chinese is the third-most popular at 2.0%.
- Spanish, 82.4%
- French, 7.8%
- Chinese, 2.0%
- Czech, 2.0%
- Somali, 2.0%
- Other, 3.8%
Customer solutions specialist languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 82.4% |
| French | 7.8% |
| Chinese | 2.0% |
| Czech | 2.0% |
| Somali | 2.0% |
| Other | 3.8% |
