Customer support supervisor demographics and statistics in the US
Customer support supervisor demographics research summary. Zippia estimates customer support supervisor demographics and statistics in the United States by using a database of 30 million profiles. Our customer support supervisor estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer support supervisors after extensive research and analysis:
- There are over 61,427 customer support supervisors currently employed in the United States.
- 50.6% of all customer support supervisors are women, while 49.4% are men.
- The average customer support supervisor age is 47 years old.
- The most common ethnicity of customer support supervisors is White (60.6%), followed by Hispanic or Latino (18.2%), Black or African American (9.9%) and Asian (5.8%).
- In 2022, women earned 86% of what men earned.
- 8% of all customer support supervisors are LGBT.
- Customer support supervisors are 55% more likely to work at private companies in comparison to public companies.
On this page
Customer support supervisor demographics by:
Customer support supervisor gender statistics
50.6% of customer support supervisors are women and 49.4% of customer support supervisors are men.
- Female, 50.6%
- Male, 49.4%
Customer support supervisor gender ratio
| Gender | Percentages |
|---|---|
| Female | 50.6% |
| Male | 49.4% |
Customer support supervisor gender pay gap
Women earn 86¢ for every $1 earned by men
Male income
$60,455
Female income
$51,834
Customer support supervisor gender ratio over time
This data breaks down the percentage of men and women in customer support supervisor positions over time. Currently, 50.6% of customer support supervisors are female.
Customer support supervisor gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 56.15% | 43.85% |
| 2011 | 55.21% | 44.79% |
| 2012 | 57.45% | 42.55% |
| 2013 | 57.62% | 42.38% |
| 2014 | 56.96% | 43.04% |
| 2015 | 57.16% | 42.84% |
| 2016 | 58.77% | 41.23% |
| 2017 | 57.10% | 42.90% |
| 2018 | 55.39% | 44.61% |
| 2019 | 50.43% | 49.57% |
| 2020 | 48.33% | 51.67% |
| 2021 | 49.44% | 50.56% |
Customer support supervisor related jobs gender ratio
We compared customer support supervisors with similar job titles to see how gender ratios vary. As you can see, chief order dispatcher and chief service observer have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Office Manager/Receptionist | 7% | 93% |
| Billing Office Manager | 8% | 92% |
| Office Manager/Office Coordinator | 9% | 91% |
| Customer Support Supervisor | 49% | 51% |
| Chief Load Dispatcher | 90% | 10% |
| Chief Service Observer | 91% | 9% |
| Chief Order Dispatcher | 93% | 8% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer support supervisor demographics by race
The most common ethnicity among customer support supervisors is White, which makes up 60.6% of all customer support supervisors. Comparatively, 18.2% of customer support supervisors are Hispanic or Latino and 9.9% of customer support supervisors are Black or African American.
- White, 60.6%
- Hispanic or Latino, 18.2%
- Black or African American, 9.9%
- Asian, 5.8%
- Unknown, 4.8%
- American Indian and Alaska Native, 0.7%
Customer support supervisor race
| Customer support supervisor race | Percentages |
|---|---|
| White | 60.6% |
| Hispanic or Latino | 18.2% |
| Black or African American | 9.9% |
| Asian | 5.8% |
| Unknown | 4.8% |
| American Indian and Alaska Native | 0.7% |
Customer support supervisor race and ethnicity over time
See how customer support supervisor racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer support supervisor race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 66.53% | 11.08% | 5.02% | 15.15% |
| 2011 | 65.73% | 11.84% | 4.94% | 15.09% |
| 2012 | 64.76% | 12.15% | 5.14% | 15.44% |
| 2013 | 65.40% | 11.62% | 5.40% | 15.30% |
| 2014 | 65.25% | 11.43% | 4.94% | 15.93% |
| 2015 | 64.43% | 11.50% | 5.43% | 16.10% |
| 2016 | 63.54% | 11.76% | 5.55% | 16.55% |
| 2017 | 63.71% | 10.91% | 5.89% | 16.71% |
| 2018 | 64.33% | 10.41% | 6.01% | 16.45% |
| 2019 | 64.86% | 9.74% | 5.49% | 17.23% |
| 2020 | 62.48% | 9.96% | 5.64% | 16.85% |
| 2021 | 60.62% | 9.94% | 5.77% | 18.20% |
Customer support supervisor wage gap by race
According to our data, asian customer support supervisors have the highest average salary compared to other ethnicities. Black or african american customer support supervisors have the lowest average salary at $58,325.
| Ethnicity | Salary |
|---|---|
| Unknown | $60,863 |
| White | $60,392 |
| Black or African American | $58,325 |
| Asian | $61,653 |
| Hispanic or Latino | $61,094 |
Average customer support supervisor age
See how the average age of customer support supervisors varies based on ethnicity and gender.
Male
Female
Customer support supervisor age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 48 | 49 |
| Unknown | 43 | 47 |
| Asian | 45.5 | 45.5 |
| Hispanic or Latino | 42 | 44 |
| White | 46 | 50 |
| American Indian and Alaska Native | 50.5 | 47.5 |
Customer support supervisor age breakdown
The average age of customer support supervisors is 40+ years years old, representing 72% of the customer support supervisor population.
Customer support supervisor age breakdown
| Customer Support Supervisor Years | Percentages |
|---|---|
| 40+ years | 72% |
| 30-40 years | 22% |
| 20-30 years | 6% |
Customer support supervisor educational attainment
The most common degree for customer support supervisors is bachelor's degree, with 61% of customer support supervisors earning that degree. The second and third most common degree levels are associate degree degree at 21% and associate degree degree at 7%.
- Bachelor's, 61%
- Associate, 21%
- Master's, 7%
- High School Diploma, 5%
- Other Degrees, 6%
Customer support supervisors by degree level
| Customer support supervisor degree | Percentages |
|---|---|
| Bachelor's | 61% |
| Associate | 21% |
| Master's | 7% |
| High School Diploma | 5% |
| Other Degrees | 6% |
Customer support supervisor jobs you might like
Customer support supervisor wage gap by degree level
According to the data, customer support supervisors with a Doctorate degree earn more than those without, at $86,070 annually. With a Master's degree, customer support supervisors earn a median annual income of $77,223 compared to $63,573 for customer support supervisors with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $77,223 |
| High School Diploma or Less | $49,099 |
| Bachelor's Degree | $63,573 |
| Doctorate Degree | $86,070 |
| Some College/ Associate Degree | $51,864 |
Customer support supervisor employment statistics
Most customer support supervisors work for a private in the technology industry.
Company size where customer support supervisors work
Below, you can see the size of companies where customer support supervisors work.
Customer support supervisor jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 12% |
| 100 - 500 employees | 18% |
| 500 - 1,000 employees | 9% |
| 1,000 - 10,000 employees | 26% |
| > 10,000 employees | 30% |
Customer support supervisor jobs by company type
Employees with the customer support supervisor job title have their preferences when it comes to working for a company. For instance, most customer support supervisors prefer to work at private companies over public companies.
Customer support supervisor jobs by sector
| Company type | Percentages |
|---|---|
| Education | 3% |
| Public | 39% |
| Private | 55% |
| Government | 3% |
Customer support supervisor jobs by industry
The most common industries for customer support supervisors are technology, manufacturing and health care.
Customer support supervisor industry statistics
| Industry | Percentages |
|---|---|
| Technology | 16% |
| Fortune 500 | 12% |
| Manufacturing | 9% |
| Health Care | 8% |
| Telecommunication | 7% |
| Finance | 7% |
| Retail | 6% |
| Media | 5% |
| Hospitality | 4% |
| Professional | 4% |
| Internet | 3% |
| Government | 3% |
| Start-up | 3% |
| Education | 3% |
| Transportation | 2% |
| Pharmaceutical | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Construction | 1% |
| Energy | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
| Insurance | 1% |
Customer support supervisor turnover and employment statistics
Customer support supervisor unemployment rate over time
The unemployment rate for customer support supervisors between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer support supervisor unemployment rate by year
| Year | Customer support supervisor unemployment rate |
|---|---|
| 2010 | 6.58% |
| 2011 | 6.53% |
| 2012 | 5.43% |
| 2013 | 4.46% |
| 2014 | 3.39% |
| 2015 | 2.68% |
| 2016 | 2.53% |
| 2017 | 2.43% |
| 2018 | 1.88% |
| 2019 | 1.71% |
| 2020 | 2.89% |
| 2021 | 3.70% |
Average customer support supervisor tenure
The average customer support supervisor stays at their job for 1-2 years, based on the 1,224 customer support supervisors resumes in Zippia's database.
Customer support supervisor tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 10% |
| 1-2 years | 41% |
| 3-4 years | 17% |
| 5-7 years | 17% |
| 8-10 years | 7% |
| 11+ years | 8% |
Customer support supervisor LGBT ratio compared to similar jobs
Review the percent of customer support supervisors that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Police Dispatcher | 6.75% | 6,964 |
| Cash Application Specialist | 6.76% | 63,925 |
| Coordinator/Executive Assistant | 7.79% | 111,626 |
| Customer Support Supervisor | 8.06% | - |
| Recovery Agent | 8.49% | 41,218 |
| Postal Clerk | 8.68% | 93,101 |
| Loan Closer | 9.31% | 11,431 |
Similar customer support supervisor jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Police Dispatcher | 6.75% | 6,964 |
| Cash Application Specialist | 6.76% | 63,925 |
| Coordinator/Executive Assistant | 7.79% | 111,626 |
| Recovery Agent | 8.49% | 41,218 |
| Postal Clerk | 8.68% | 93,101 |
| Loan Closer | 9.31% | 11,431 |
Foreign languages spoken by customer support supervisors
The most common foreign language among customer support supervisors is Spanish at 51.5%. The second-most popular foreign language spoken is French at 9.1% and Portuguese is the third-most popular at 6.1%.
- Spanish, 51.5%
- French, 9.1%
- Portuguese, 6.1%
- Blackfoot, 3.0%
- Hindi, 3.0%
- Other, 27.3%
Customer support supervisor languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 51.5% |
| French | 9.1% |
| Portuguese | 6.1% |
| Blackfoot | 3.0% |
| Hindi | 3.0% |
| Other | 27.3% |
