Customers Bank jobs in New York, NY - 87 jobs

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. This position is required to be ONSITE Monday through Thursday with Friday remote. Must be eligible to work in the U.S. without requiring sponsorship now or in the future. Salary range: An annual salary range of [$63,000 - $76,000] is what we expect to pay for this position, based on overall skills and experience. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow. On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust. What you'll do: The Deskside Support Technician with White Glove Executive Support is responsible for assisting both onsite and remote teams while delivering premium, personalized IT services to executives and senior leadership. This role provides hands-on technical support to ensure seamless operations for all end users, with a strong focus on high-priority, confidential, and executive-level support. What do you need? * 1-3 years supporting end users in a help desk or deskside support environment * Deliver personalized IT support for executives, including hardware, software, network, and mobile device issues, with urgency and discretion. * Perform proactive maintenance on executive devices to ensure security, performance, and software currency. * Support executive meetings and events by setting up and troubleshooting AV equipment, conferencing tools, and remote access. * Provide after-hours and on-call support as needed to promptly address executive technology needs. * Diagnose and resolve complex technical issues for both executives and general users, escalating as appropriate. * Act as the escalation point for unresolved or critical incidents, ensuring swift problem resolution, especially for executives. * Monitor and manage the help desk ticketing queue, ensuring proper escalation, documentation, and closure of incidents for both general users and executives. * Serve as the primary point of contact between IT and executives, ensuring transparent and efficient communication on issue status, resolutions, and system changes. * Document procedures and solutions clearly for both internal use and executive reference. Provide regular updates to executives and users, translating technical details into clear, non-technical * Deliver training and onboarding for executives and end users, including tailored technology orientation for new hires. * Onboard new hires by conducting orientation, handling technical setup, and providing user training to ensure a smooth transition. * Ensure that all executive support interactions are handled with the highest level of confidentiality and security, protecting sensitive information. * Lead coordination of major incidents impacting executives, collaborating with IT teams to ensure minimal disruption and rapid recovery. * Exceptional communication skills; ability to translate technical information into non-technical language, especially for executive stakeholders. * High level of discretion and professionalism in handling executive issues. * Strong attention to detail, with a focus on process efficiency and customer satisfaction. * Ability to work under pressure, independently or in a team, and adaptable to changing priorities. Technology Skills: * In-depth knowledge of Microsoft Windows operating systems, including configuration, troubleshooting, and optimization. * Deep familiarity with the Office 365 ecosystem, including Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint and Teams * Proficiency in supporting mac OS, including hardware and software troubleshooting for executives using Mac devices. * Proficiency with remote support tools like RealVNC, Remote Desktop * Strong skills in diagnosing hardware issues, including laptops, desktops, and peripherals (printers, scanners, monitors). * Experience with configuring and troubleshooting external peripherals such as docking stations, projectors, AV equipment, and conference room setups. * Experience setting up and troubleshooting LAN, WAN, and wireless networks for seamless connectivity in office and remote settings * Familiarity with remote connectivity tools such as Cisco AnyConnect and VPN configuration * Knowledge of TCP/IP, DNS, DHCP, VPNs, and basic network troubleshooting (e.g., connectivity issues, IP configuration, Wi-Fi setup). * Experience with ticketing and incident management platforms like ServiceNow, for managing user requests and escalations * Proficiency in supporting conferencing tools such as Zoom, Microsoft Teams, WebEx, and Google Meet. Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also provide "reasonable accommodations", upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. Diversity Statement: At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let's take on tomorrow.

Seeking a highly skilled Senior Executive Assistant to support the Head of Experience Delivery. The ideal candidate will provide professional administrative support that is both confidential and reliable. This role demands acute attention to detail and the ability to work independently and effectively under pressure while meeting deadlines. Primary Responsibilities: Manage a complex calendar, prioritizing strategic deliverables against competing meeting requests and ensuring adequate breaks throughout each day. Communicate any scheduling challenges to the Head of Experience Delivery as necessary. Uphold management routines, including weekly leadership meetings, one-on-ones with direct reports, and skip-level meetings, providing preparation support for upcoming deliverables, quarterly check-ins, and offsites. Plan and execute leadership and team offsites, assisting in agenda creation, catering, facilities requests, and engagement opportunities for the leadership team. Promote corporate volunteer goals by planning activities to help the team reach overall objectives. Book travel arrangements, including flights, trains, and hotels for the Head of Experience Delivery. Manage and submit expense reports for the Head of Experience Delivery, while also reviewing and approving expenses for direct reports. Plan and execute successful Credo Week for the Experience Delivery Team. Act as an advocate for the team's Workplace Flexibility reporting. Promote usage of corporate recognition via the Credo Awards platform. Serve as the Business Continuity Coordinator, ensuring call tree exercises and continuity plans are current. Proofread communications and PowerPoint presentations as requested. Uphold high standards for work quality and privacy. Coordinate internal and external meetings, including conference and video calls. Serve as an ambassador for the team, interfacing with key stakeholders and maintaining ongoing stakeholder management with effective communication and relationship-building skills. Demonstrate strong multitasking, prioritization, and problem-solving skills. Thrive in a collaborative team environment. Required Qualifications: Minimum of 5 years of experience in a senior executive assistant role (or equivalent); references will be required. Superior attention to detail, with a strong sensitivity to deadlines and confidentiality. Excellent written and verbal communication skills, with a strong emphasis on detail. Proficient in Microsoft Outlook, PowerPoint, Word, and Excel. Ability to work independently with minimal supervision. Preferred Experience: High School diploma or equivalent (GED) required. Associate's Degree preferred. Hours & Work Schedule Hours per Week: 40 Work Schedule: M-F 8-5 4 days in the New York NY Office #LI-Citizens2

Citizens is seeking a seasoned, dynamic Group Product Manager to join the Consumer Bank. This leader will build and evolve the strategy and delivery of the next generation of end-to-end new to bank payment and servicing journeys that will address both customer needs and business objectives. The ideal candidate will have a proven track record of driving transformational product improvements, delivering high-impact solutions that differentiate the bank in a competitive landscape, managing a variety of cross-functional teams, and leading through operating model evolution. This role requires a candidate with deep expertise in payment and money movement systems, such as Zelle, ACH and real-time transfers, debit and credit cards, and wires, as well as servicing and vendor systems. Key Responsibilities: * Product strategy: Set direction and vision for cross-functional teams, aligning to broader goals and organizational objectives. Challenge the status quo in driving innovation and finding sustainable value creation opportunities across payments and servicing teams. Drive short-term objectives and long-term vision fueled by a deep understanding of customer and business needs. * Product policy: Inform and take accountability for risk and fraud policies in order to optimize product and customer friction areas, namely across payments, product and servicing/account management needs. Define risk appetite and own financial implications of product optimization decisions. Influence AML, vendors, operations, identity, authentication and data infrastructure decisions to enable foundational product enhancements. * Marketing strategy: Influence communication strategy for key everyday banking moments to remove friction in payment and servicing experiences and optimize experience outcomes. * Cross-Functional Collaboration: Collaborate closely with product, sales, engineering, design, marketing, fraud, risk, and other stakeholders to develop and enhance NTB payment and servicing experiences, ensuring strategic alignment, successful solution delivery and end-to-end experience management across all channels (Digital, Branch, Contact Center). * Product Development: Oversee the entire product development lifecycle from concept to launch to ongoing optimization across teams, ensuring high-quality deliverables on time and within budget. Ensure delivery appropriately equips frontline teams with tools, training, and resources to enable product vision end-to-end. * User Experience: Champion the user experience, ensuring journeys are intuitive, user-friendly, and deliver exceptional value to customers and colleagues. Illustrate to teams how products fit into the larger ecosystem and anticipate impacts from changes in other parts of the business, partnering to evaluate tradeoffs of product decisions and customer experience impacts. Obsess over the customer journey including all brand touchpoints and environments the customer experiences. * Continuous Improvement/Prioritization: Continuously seeking ways to enhance new customer everyday banking experiences through innovation and iteration based on customer/colleague feedback, business outcomes, and market insights. Prioritize across policy, process, marketing and customer / colleague experiences to improve outcomes. * Market Landscape: Work with research teams to conduct market research to identify opportunities, assess competition, and gather insights to inform product decisions. Stay ahead of industry trends, competitive movements, and emerging technologies to maintain a competitive edge; identify cutting edge digital and fintech solutions to improve distinction and customer experience. * Testing and Optimization: Build robust test and learn agendas and analyze user data to optimize new-to-bank payment, servicing and account management experiences. Ensure initiatives are delivering a high return on investment. * Metrics and Analysis: Develop KPIs to track end-to-end journey performance and provide actionable insights to executive leadership. Take actions to address any issues or opportunities for improvement, refining your team's roadmap as the data dictates. Analyze customer data to identify key opportunities for product or service enhancements. Transform customer insights into actionable strategies. * Regulatory Compliance: Ensure that payments, servicing and account management experiences comply with relevant banking regulations and data privacy laws while also pushing the envelope to build an optimal experience that maximizes opportunity while minimizing risk. Champion well managed, timely issue escalation and resolution. * Partnerships: Establish and maintain strategic partnerships with key stakeholders, including financial institutions, technology providers, and regulatory bodies. * Stakeholder Communication: Communicate product plans, progress, and results to executive leadership, stakeholders, and cross-functional teams. Gain support and commitment from others through being diplomatic and using tact to achieve outcomes.Rally teams around your product vision and influence prioritization across partner teams. Elevate dependencies and impediments and recommended solutions. * Team Leadership: Foster a culture of collaboration and innovation. Collaborate with technical teams to manage agile planning and implementation processes, ensuring effective execution of project milestones. Lead across functions and teams to deliver on a cohesive vision. Build organizational followership. Experience and Skills * Minimum of 7-10 years of experience in digital payments, financial services and/or operations, with proven track record of delivering frictionless customer experiences and process transformation * Deep knowledge of market trends, regulatory requirements, and fintech integrations. Proven ability of partnering with risk, controls and governance teams to ensure compliance and drive business decisions on acceptable risk tolerance/acceptance * Strong leadership and communication skills, with the ability to influence and collaborate effectively across functions and levels of the organization. Ability to circumvent roadblocks and build advocates for your vision across an organization. * Deep understanding of product management methodologies, including Agile, Scrum, and Lean. * Experience with product management tools such as JIRA & Confluence * Strong analytical skills and problem solving mindset, ability to interpret/use quantitative and qualitative data and assess trends, diagnose problems, and recommend action plans to resolve issues. * Passion for technology and innovation, with a customer-centric approach to product development. Ability to bring teams together to problem solve what is possible. * Experience managing multiple pods/squads simultaneously and cross-functional partner teams. Ability to drive teams toward common goals and put the team before yourself. * Comfortable with ambiguity and a hunger to learn and tackle new challenges. * Demonstrated technical acumen and an ability to work with product, technology, and operational organizations to align product and technology roadmaps * Comfortable with fast-paced environments and changing requirements, as well as the ability to think strategically about new product innovations. * Visionary thinker with a strategic mindset and a proven ability to drive innovation and product improvements across multiple teams. * Self-starter and highly motivated for success * Experience with human-centered design ideation and methodologies Education & Certificates * Bachelor's degree in Business Administration, Finance, technology or a related field (MBA preferred). Hours & Work Schedule * Hours per Week: 40 * Work Schedule: Monday-Friday * Hybrid: 4 days per week onsite at a Citizens Corporate Office Pay Transparency The salary range for this position is $201k-$302k per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Age-Friendly Institute's Certified Age-Friendly Employer Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion Human Rights Campaign Corporate Equality Index 100 Award Fair360 Top Regional Company FORTUNE's World's Most Admired Companies Military Friendly Employer

Starting Salary: $24.50 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you're a “people person” who enjoys building positive relationships with customers, then this is the job for you! Using your strong communication and problem-solving skills - along with your broad range of financial knowledge - you'll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs. You'll get to know customers' personal financial goals and recommend tailored solutions to help achieve them - like planning for the future, buying a home or opening a new credit card. You'll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs. You'll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. You'll make outbound calls to acquire new customers and schedule financial checkup appointments, as you understand what might be a good fit for a customer now, may not be 6 months from now. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations. What you'll get Meaningful work & relationships - You'll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback. Commitment to community - Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you. Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more. Required Qualifications High School degree or GED required Bilingual in Spanish 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals Ability to effectively ask questions and identify needs to improve the customer relationship Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions Demonstrated skills in using digital technology to support the delivery of business goals Aptitude to problem solve and provide solutions to customer issues Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration Self-motivated, confident and ability to multitask effectively Ability to work branch hours, which can include weekends and evenings Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS. Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast. Preferred skills/experience 1 year cash handling experience Bilingual in Portuguese or Spanish Hours and Work Schedule Hours per Week: 40 Work Schedule: Varies with branch needs and may include weekends and evenings Pay Transparency The salary range for this position is $28.18- $30.45 per hour. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ***************************************

At Citizens, we work together to make a difference for companies that are building, supplying, and serving industries and consumers across the country. We are partners from a diverse set of backgrounds who truly listen - to understand where our clients are trying to go and bring the tools, data, and strategic insights to help them get there. As a Middle Market Corporate Banking Portfolio Manager II, you will be responsible for credit underwriting, monitoring, and portfolio management of new and existing commercial banking relationships to ensure strong credit quality and achieve efficient internal processes to retain and expand customer relationships. Additionally, you will be responsible for prudent underwriting and effective credit and risk administration with particular emphasis on financial analysis/modeling, risk evaluation, ongoing portfolio maintenance activities, regulatory compliance, and customer support. In this role, you will manage a portfolio of the most complex credits and will be expected to perform your role responsibilities with limited supervision and exhibit expert knowledge of your clients/credits when interacting with peers, relationship managers, your team leader, and senior managers across departments. As part of our team, you're made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself. Primary responsibilities include Managing a portfolio of the most complex credits and performing the functions of the position with only periodic oversight and is expected to perform with very limited supervisory intervention. Exhibit expert knowledge of clients/credits included in the portfolio when interacting with peers, Relationship Manager, team leader, and senior managers across departments/teams. Effective credit underwriting, credit and risk administration with particular emphasis on adherence to credit policy and requirements, financial analysis/modeling, risk evaluation, ongoing portfolio maintenance activities, and client support as needed for an assigned portfolio. Structuring, underwriting, and documenting new business, renewals, and modifications as the credit expert within the first line of defense. Oversee assigned portfolio of credits and anticipate portfolio problems and take action to develop solutions, handling multiple demands and competing priorities. Meet deadlines and schedules associated with maintaining portfolio compliance with credit and risk policies. Provide client management support for assigned portfolio, maintaining a regular level of direct client interaction, and demonstrating ability to resolve the most complex issues related to credit monitoring and administration with client directly. Understands and stays up to date with industry and market information related to assigned markets and customers. Shares insights and learnings with other RMs and PMs. Qualifications, Education, Certifications and/or Other Professional Credentials Proven expertise in credit underwriting and portfolio management, with a strong track record of managing complex commercial banking relationships. Advanced proficiency in financial analysis, credit modeling, and risk evaluation, with a deep understanding of regulatory compliance and credit policy adherence. Demonstrated ability to independently manage a portfolio of high-complexity credits, exhibiting expert knowledge of client businesses and credit structures. Strong analytical and problem-solving skills, with the ability to anticipate portfolio issues and develop strategic solutions. Excellent communication and interpersonal skills, with the capacity to collaborate effectively across teams and engage directly with clients to resolve complex credit matters. In-depth knowledge of industry trends and market dynamics, with a commitment to sharing insights and fostering team-wide learning. Experience in structuring, underwriting, and documenting new credit opportunities, renewals, and modifications within a first-line-of-defense framework. Proven ability to meet deadlines and manage competing priorities in a fast-paced, client-focused environment. Hours & Work Schedule Hours per Week: 40 Work Schedule: M-F Pay Transparency The salary range for this position is $175,000 - $210,000 per year plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit ***************************************

Citizens is seeking an ambitious Investment Banking Analyst II to join our Investment Banking team in New York City. The Investment Banking Analyst II will be involved in all facets of Citizens' investment banking activities and will play an integral role supporting the origination and execution of a broad range of transactions, including private and public financings (equity, equity-linked and debt), mergers and acquisitions and other advisory services across the group with a specific focus on healthcare and technology. Primary responsibilities include The responsibilities of the Analyst II include, but are not limited to, financial analysis and modeling, conducting industry and company-specific research, coordinating the various processes involved in a financing or sale, and the preparation of pitch materials, client presentations, offering memoranda, proposals, and other written materials for meetings with clientele. Citizens offers junior banking professionals the opportunity to work closely with senior bankers and have direct interaction with current and prospective clients within Citizens' coverage universe, such as, though not exclusively, healthcare, technology, and real estate/gaming & lodging. Qualifications, Education, Certifications and/or Other Professional Credentials Minimum of 2 years of direct investment banking or transaction-related financial experience Industry knowledge and transaction experience within healthcare/technology is strongly preferred. Skills with the ability to express ideas in a persuasive, organized, and articulate manner. Ability to function as part of a flat organization, manage several projects at once and work effectively as an individual and as part of multiple teams. Demonstrated aptitude for quantitative and qualitative analysis with a solid understanding of financial statements, financial modeling and company or industry analysis. Self-starting team player who can think strategically and excel in a fast-paced, entrepreneurial, challenging work environment. High degree of maturity and integrity with a positive and hardworking attitude. Excellent attention to detail. Full command of Microsoft Excel, PowerPoint, and Word. Experience with related financial services software including S&P CapitalIQ, S&P Leveraged Commentary, Advantage Data, Bloomberg, Thomson One, Thomson Loan Pricing Connector, FactSet, etc. Hours & Work Schedule Hours per Week: 40 + Work Schedule: Monday to Friday Pay Transparency The salary range for this position is $110,000 to $120,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit ***************************************

Starting Salary: $19 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You'll greet our customers in our lobbies. You're comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You'll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations. What you'll get Meaningful work & relationships - Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback. Commitment to community - Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually. Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you. Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more. Required Qualifications High School degree or GED Minimum of 6 months experience processing transactions (cash and/or digital payments) Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers Strong listening and communication skills Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship Ability to problem solve and provide solutions to customer issues Customer-centric to deliver exceptional service Comfortable with using digital technology to support the delivery of business goals Ability to work branch hours, which can include weekends and evenings Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast. Preferred Skills/Experience 1 year of experience processing transactions (cash and/or digital payments) Motivates others, like teammates, business partners, and specialists, through collaboration Process-oriented, energetic, detail-oriented and ability to multitask effectively Hours & Work Schedule Hours per Week: 20 Work Schedule: Varies with branch needs and may include weekends and evenings Pay Transparency The salary range for this position is $21.85- $27.00 per hour. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ***************************************

4 Days in the office from any of our locations in RI,Iselin NJ, MA, Pittsburgh PA, Nashville TN, Dallas TX Role is not relocation eligible. At Citizens Bank, we are in search of a Senior Cloud Network Engineer to work within our Cloud Networking product offering by providing a secure, standardized, and repeatable infrastructure across multiple cloud platforms. This role is key to enabling seamless connectivity between compute resources, driving innovation and efficiency across public and private clouds. Key Responsibilities: * Architect and deploy VPCs/VNets and other cloud-native networking and security constructs in AWS/Azure, ensuring optimal configurations for scalability and security. * Configure routing using advanced standards-based protocols like OSPF and BGP * Participate in the product vision for a multi-cloud networking backbone, ensuring the delivery of a standardized and secure landing zone for compute resources. * Become the Subject Matter Expert (SME) on Infrastructure as Code (IaC) practices for cloud networking, driving automation and repeatability. * Stay abreast of advancements in multi-cloud networking and evaluate innovative solutions such as Aviatrix and Alkira for integration. * Participate in the development and maintain a comprehensive product roadmap, providing clear direction and updates to stakeholders. * Work closely with engineering teams to advocate best practices in network design and operations, ensuring high availability and performance. * Engage with cross-functional teams to understand their cloud networking needs and incorporate feedback into the product development cycle. * Create knowledge sharing presentations and documentation to help developers and operations teams understand and leverage the systems capabilities * Inspection and Resolution of Issues - Can effectively troubleshoot and handle cloud-related difficulties. * Participate in tier 3/4 weekly OnCall rotation. * Deploying and managing network infra using scripting languages like Ansible and terraform. Qualifications: * Bachelor's degree in Computer Science, Information Systems, Network Engineering, or related field. * 5+ years of experience in network architecture or cloud services, with a strong focus on cloud networking. * 3-5+ years of experience supporting software development and production infrastructure * Relevant certifications in cloud networking or architecture (such as AWS Certified Advanced Networking, Azure Network Engineer Associate, or similar). * Exceptional leadership, communication, and stakeholder management skills. * Profound knowledge of AWS, Azure, OCI, and GCP's native cloud networking capabilities. * Experience with multi-cloud networking and familiarity with solutions like Aviatrix or Alkira. * Strong foundation in network architecture principles and the ability to manage complex, multi-cloud environments. * Excellent project management skills with experience in Agile methodologies and tools like Jira. * Leverage AWS CloudWatch and Azure Monitor to track performance metrics, set alerts, and optimize network performance. * Use AWS CloudTrail, VPC Flow Logs and Azure Activity Log plus flow logs for logging and auditing changes in the cloud environment. * Experience with Evaluating, Designing, Developing and Building PoC and Architect Infrastructure solutions * IP Networking - Spine and Leaf Architecture, Routing, Switching, BGP, OSPF, Cisco, Arista (CCNP preferred), Load Balancers F5 * Strong to advanced knowledge of AWS Network Architecture, Management of Security Groups & Subnet Management * Networking fundamentals to support Cloud Infrastructure, Cloud Networks, IaaS, SaaS, PaaS, Public and Private cloud preferred * Develop automation scripts to streamline network management tasks, enhancing operational efficiency and reducing manual tasks. * Utilize APIs and orchestration tools to automate provisioning and configuration of network resources in both on-premises (co-locations) and cloud environments. * The ideal candidate must be a self-starter, motivated and able to work in a very fast paced environment Pay Transparency The salary range for this position is $ 99,200 - $ 148,800 per yearplus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit *************************************** Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Age-Friendly Institute's Certified Age-Friendly Employer Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion Human Rights Campaign Corporate Equality Index 100 Award Fair360 Top Regional Company FORTUNE's World's Most Admired Companies Military Friendly Employer

Hybrid work arrangement required: 4 days on-site, 1 remote in one of our organizational hubs including: Johnston, RI - Phoenix, AZ - Westwood OR Medford, MA - Plano, TX - Iselin, NJ - Pittsburgh, PA - Franklin, TN - Cleveland OR Columbus, OH - Chicago, IL We are currently seeking a highly motivated, detail oriented, and customer focused individual to play a key role on the team. In this role on the Cyber Defense - Infrastructure Vulnerability Management Team, you will be responsible for performing vulnerability and compliance scanning and analysis to aid Citizens in assessing the enterprise vulnerability posture and reducing the attack surface. Working closely with business lines and infrastructure teams, you will directly contribute to the effort to identify, track, and remediate the open vulnerabilities (technical Vulnerabilities or build compliance deviations) on systems that store, process, or display Citizen's data. In this role, it is critical that you must understand technology operations as well as security operations, with a keen understanding of the concept of mitigating and compensating controls is required. Responsibilities (but not limited to) Actively looking for ways to improve the processes around the program to provide a best of breed, world class service Communicating security issues to a wide variety of internal and external “customers” to include technical teams, executives, risk groups, vendors and regulators Maintaining a deep understanding of current threat, vulnerabilities, attacks, countermeasures and how to respond effectively to them while providing training to the rest of the team on these items Developing meaningful metrics to reflect the true posture of the environment allowing the organization to make educated decisions based on risk Improving the capabilities and maturity of the Citizens Vulnerability Management Program by identifying appropriate technologies, policies, communication channels, organizational structures and relationships with third parties Required Experience and Skills 8+ years of progressive security industry experience, including 2+ years in a leadership or management role. 5 years of progressive security industry experience 1-2 years of experience with with QualysGuard Vulnerability Scanner including its API, Vulnerability Management (VM), Policy Compliance (PC), CloudView, AssetView, Cloud Agent, and other modules highly preferred 1-2 years of experience with other vulnerability management solutions such as Tenable, Rapid7, and others is acceptable with the understanding that you will be expected to be a domain expert with this Qualys in 3-6 months. Recall level of understanding of CVSS, CVE, CWE, CPE, CCE, CWE, OVAL, SCAP and other standards Experience developing applications, automation scripts, or other solutions in at least one modern language (Python, Powershell, Java, C/C++, Go, etc) Expert understanding of various operating systems (Window, UNIX, Linux, AIX, etc.) with an emphasis on vulnerability assessment and hardening. Subject matter expertise in at least one of the operating systems is required Practical knowledge of security hardening, configuration management, change control/problem management, exception management and security baselines (e.g. CIS Baselines, NIST, vendor security technical implementation guides, etc.) Practical knowledge of Cloud (AWS, Azure, etc.) and how to secure them Associate level knowledge of networking fundamentals Experience fostering and maintaining relationships with key stakeholders and business partners Self-motivation with the ability to work under minimal supervision is a must Ability to demonstrate manual testing experience including all of OWASP Top 10 Demonstrated experience with common penetration testing and vulnerability assessment tools such as nmap, Wireshark, Nessus, NeXpose, Kali, Metasploit, AppScan, WebInspect, Burp Suite Professional, Acunetix, Arachni, w3af, NTOSpider, ZAP Proxy, IronWASP is a plus Preferred Education and Certifications One or more relevant security certifications (GEVA, GCIH, GCIA, OSCP, GPEN, GXPN, GWAPT, GWEB, GCIA, GSNA, LPT, Security +, CISSP, CISM, CISA) Bachelor's Degree or equivalent combination of experience Hours & Work Schedule Hours & Work Schedule: M-F Hours per Week: 40 Pay Transparency The salary range for this position is $175,000-$205,000 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . #LI-Citizens1

4 Days in the office from any of our locations in RI,Iselin NJ, MA, Pittsburgh PA Role is not relocation eligible. Major Incident Manager and Key Requirements We are seeking a highly organized, decisive, and proactive Major Incident Manager to lead the enterprise response to significant IT incidents. As a critical member of our IT Service Management (ITSM) team, you will be responsible for driving the timely resolution of major incidents that impact business operations, minimizing disruption, ensuring transparent communication, and spearheading both immediate and long-term improvements. This position requires a seasoned professional with a strong background in ITIL-based incident management, excellent leadership and communication skills, and the ability to remain calm and effective in high-pressure situations. The ideal candidate will demonstrate a proven track record of managing complex incidents in large-scale enterprise environments, a strong understanding of best practices, and the ability to collaborate across technical and business teams. Position Summary The Major Incident Manager will act as the central authority during critical IT incidents, ensuring effective coordination among all stakeholders, technical teams, and service owners. This role ensures that incidents are resolved efficiently, lessons are learned, and all actions are documented for continuous improvement and regulatory compliance. You will lead post-incident reviews and root cause analysis, champion process improvements, and play a key part in building organizational resilience. Key Responsibilities * Incident Coordination & Resolution: Lead the end-to-end management and resolution of high-impact and high-priority incidents, coordinating all participating teams to ensure the swift restoration of services and minimization of business disruption. * Central Point of Contact: Serve as the primary liaison for all major incident communications, providing timely, accurate, and consistent updates to stakeholders, leadership, and affected business units throughout the incident lifecycle. * Process Management: Own and continuously improve the enterprise incident management process in alignment with ITIL best practices, ensuring documentation, workflows, and escalation paths are optimized for efficiency and effectiveness. * Post-Incident Activities: Facilitate and lead post-incident reviews (PIRs), root cause analysis (RCA), and the identification of corrective and preventive actions. Ensure lessons learned are logged, tracked, and implemented to reduce incident recurrence. * Collaboration: Work closely with application owners, infrastructure teams, service desk staff, vendors, and business stakeholders to coordinate incident response and ensure comprehensive incident resolution. * Service Monitoring & Reporting: Monitor incident trends and key performance indicators (KPIs), producing regular reports for leadership that highlight issues, trends, and opportunities for continual service improvement. * Compliance: Ensure all major incidents are documented in accordance with audit, regulatory, and internal requirements, maintaining a clear record of actions, communications, and outcomes. * On-Call Support: Participate in a 24/7 on-call rotation to provide incident response as required, supporting the organization's ability to respond to incidents at any time. * Business Continuity & Service Recovery: Support service continuity and disaster recovery planning by collaborating with relevant teams during incidents impacting critical business processes. Qualifications * Bachelor's degree in Information Technology, Computer Science, or a related field. A combination of education and relevant experience may be considered. * Five (5) or more years of experience in IT Service Management, with a solid focus on incident management, problem management, or closely related functions in enterprise environments. * Strong knowledge of the ITIL framework is required. ITIL Foundation certification is mandatory; Intermediate or Expert certification is preferred. * Proven experience managing major incidents and crisis situations in complex, enterprise-scale IT environments. * Excellent verbal and written communication skills, with an emphasis on delivering clear, concise updates to both technical and non-technical audiences. * Demonstrated leadership and stakeholder management abilities, including experience influencing cross-functional teams in high-pressure situations. * Exceptional analytical, organizational, and problem-solving skills, with a keen attention to detail. * Ability to remain calm, objective, and focused when working under pressure or during rapidly evolving situations. Preferred Skills * Experience using IT Service Management platforms such as ServiceNow, BMC Remedy, Cherwell, or similar tools for incident logging, tracking, and communication. * Familiarity with monitoring and alerting solutions (e.g., Splunk, Dynatrace, PagerDuty, Nagios) and their integration into incident management workflows. * Understanding of service continuity, disaster recovery, and business impact analysis principles. * Experience working in regulated industries such as finance, healthcare, or government is highly desired. * Knowledge of Agile and DevOps practices, and how they intersect with incident and change management processes. * Ability to manage multiple priorities and tasks in a fast-paced and dynamic environment. * Strong documentation and reporting skills, with an ability to communicate technical issues and solutions to non-technical stakeholders. Key Competencies & Attributes * Leadership: Demonstrates integrity and decisiveness, leading by example and fostering a culture of accountability and resilience. * Stakeholder Management: Builds and maintains strong relationships with technical teams, business leaders, and external vendors to ensure effective communication and collaboration during incidents. * Continuous Improvement: Seeks feedback, identifies process gaps, and drives enhancements to incident management practices and overall service delivery. * Strategic Thinking: Understands the broader impact of IT incidents on business operations and priorities, integrating this awareness into decision-making and escalation processes. * Emotional Intelligence: Maintains composure and a solution-oriented mindset during high-stress situations, supporting team members and stakeholders with empathy and professionalism. Major Incident Manager - Day in the Life A typical day for the Major Incident Manager may involve: * Monitoring dashboards and alerts for potential or emerging incidents. * Leading and facilitating bridge calls with diverse technical experts to assess and resolve critical issues. * Issuing high-priority communications to executive leadership and business stakeholders regarding incident status and expected resolution timelines. * Coordinating post-incident reviews, ensuring all contributing factors are thoroughly examined and documented. * Reviewing and analyzing incident trends to identify potential risks and areas for proactive improvement. * Updating procedures and training materials to reflect best practices and recent lessons learned. * Participating in incident response exercises and business continuity drills as needed. Why Join Our Team? Our organization is committed to operational excellence and resilient IT service delivery. As a Major Incident Manager, you will play a pivotal role in protecting critical business systems and ensuring the seamless customer experience our clients expect. You'll have the opportunity to work with talented professionals, leverage the latest technologies, and drive meaningful improvements that directly impact the business. * Competitive compensation and benefits package * Opportunities for professional development and leadership growth * Dynamic and inclusive work environment * Access to innovative tools and technologies * Direct involvement in strategic decision-making If you are passionate about incident management, thrive in challenging environments, and are driven to deliver results, we encourage you to apply for the Major Incident Manager role and help us build a resilient future for our organization. Pay Transparency The salary range for this position is $ 140,000 - $ 210,000 per yearplus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit *************************************** Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Age-Friendly Institute's Certified Age-Friendly Employer Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion Human Rights Campaign Corporate Equality Index 100 Award Fair360 Top Regional Company FORTUNE's World's Most Admired Companies Military Friendly Employer

At Citizens, we believe in creating opportunities for growth and development. As an Enterprise Technology & Security (ETS) Sr IT Risk Analyst on the Monitoring and Testing team, you will play a pivotal role in monitoring and testing risk controls for diverse lines of business and products. As a Senior Risk Analyst, you will partner closely with the First Line Risk Managers who directly support the ETS teams. You will be at the forefront of ensuring our organization's control environment is effective and compliant with industry regulations. Your role will involve executing a robust control monitoring and testing program, managing complex risk environments, and driving continuous improvements across key control indicators. In this role, your expertise will directly contribute to the identification of control failures and lead initiatives to resolve them in a timely and effective manner. You will leverage automated testing and data analytics to provide critical insights into the effectiveness of key risk controls and collaborate across teams to drive improvements in our risk management processes. Note: This role requires a technical background in information security, cybersecurity, DevSecOps, infrastructure, or cloud operations. Candidates should have experience in technology risk management, security architecture, and regulatory compliance within IT environments. Applicants must demonstrate hands-on expertise in technical risk assessment, security frameworks, and IT controls. Primary responsibilities include * Control Monitoring & Testing: Collaborate with First Line Risk Managers to execute and manage the control monitoring program, ensuring that multiple complex lines of business/products are compliant with internal policies and external regulations. * Continuous Improvement: Drive the implementation of continuous monitoring strategies, including key risk indicators (KRIs) and key control indicators (KCIs), leveraging automated testing and data analytics to add value across risk management efforts. * Technical Compliance: Ensure that all control testing adheres to regulatory frameworks, cybersecurity standards, and compliance requirements, particularly in the context of technology services (IaaS, PaaS, SaaS) and cloud operations. * Insightful Analysis: Deliver comprehensive analysis of control effectiveness, identifying trends and offering recommendations for enhancing control measures. Present these findings clearly to stakeholders, highlighting opportunities for risk mitigation and control refinement. * Stakeholder Collaboration: Partner with the First Line Risk Managers to escalate and resolve material control issues, keeping them informed of progress and providing your expertise on control effectiveness. * Regulatory Awareness: Maintain a cutting-edge understanding of risk management regulations, emerging threats, and legislative changes to ensure the organization remains compliant with industry standards and regulatory requirements. * Testing & Process Improvement: Execute control tests to validate control effectiveness and support the resolution of issues. Develop, refresh, and retire tests based on insights from the Risk and Control Self-Assessment (RCSA) process and related findings. * Building Partnerships: Foster strong relationships with Business Unit Risk Management teams to improve the effectiveness of risk management efforts and advance a culture of compliance across the organization. Qualifications * 5-7 year's experience Risk Management Experience * Demonstrated experience in systems architecture, cybersecurity, infrastructure, technology operations, development life cycle and methodologies, cloud operations, information security and/or DevSecOps * Strong understanding of technology as a service (Iaas, SaaS, PaaS) * Demonstrated experience supporting and/or leading risk projects across multiple business lines offering a wide variety of financial services products and services. * Understanding of the regulatory environment, requirements and how the risks of the products and services the bank offers are viewed by the Second Line of Defense and regulators. * Ability to constructively work both independently and in collaborative environments involving all levels of management and employees * Ability to use data and metrics to back up assumptions, recommendations and drive actions * Experience in business domains such as risk management, human resources, supply chain management * Effective project management and analytical skills * Strong interpersonal and team building skills * Ability to build and expand trusting relationships and partnerships * Ability to work independently * Results oriented with proven track record of delivering high quality results within strict deadlines * Highly-organized and able to manage concurrent projects while meeting or exceeding deadline requirements * Experience delivering under tight deadlines while maintaining quality standards * Proficient use of MS Word, MS Excel and PowerPoint and Visio * Excellent business writing skills * Experience in Alteryx and Python preferred * Experience in an organization that is under strong regulatory oversight and scrutiny Education, Certifications and/or Other Professional Credentials * Bachelor's Degree OR at least 5 years of work experience. Bachelor's Degree: Accounting, Business, Statistics, Risk Management, Information Systems, Finance, Economics or equivalent field or equivalent work experience. * Certifications Preferred: Certified Internal Auditor, Certified Regulatory Compliance Manager, Certified Fraud Examiner, Certified Public Accountant, Project Management Professional, Certified in Risk and Information System Controls, or other relevant risk certification Hours & Work Schedule * Hours per Week: 40 * Work Schedule: M-F Pay Transparency The salary range for this position is $100,000 - $125,000 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit *************************************** Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Age-Friendly Institute's Certified Age-Friendly Employer Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion Human Rights Campaign Corporate Equality Index 100 Award Fair360 Top Regional Company FORTUNE's World's Most Admired Companies Military Friendly Employer

The Quality Control Manager role within Real Estate Operations has the responsibility of inspecting retail and back-office facilities within an assigned region. This position is responsible for making sure that cleaning, maintenance, and landscaping at designated sites complies with Citizens' quality standards. The Quality Control Manager will also provide guidance and support to janitorial technicians as needed and when requested by the Facility Management team. In this role you will create your own inspection schedule within an assigned territory. Job Benefits: * Health Benefits * Tools and supplies all provided * Use of company vehicle * Company provided cell phone, iPad and laptop Primary responsibilities include: * Traveling to branches and back-office locations to inspect the cleaning, maintenance and landscaping * Evaluate the work that outside vendors are performing in branches and buildings * Coach Facility Managers and Janitorial Technicians as needed in the correct processes * Develop and maintain weekly schedules for site inspections * Collaborate with other teams and business lines * Coordinate with Facility Managers, cleaners and vendors to resolve deficiencies identified during inspections. * Create, respond to, and close out work orders upon completion using the Computerized Maintenance Management System via iPad, iPhone or Laptop * Maintain records and other documents using excel and other MS Office applications Required Skills/Experience * At least 1 year working with a CMMS (Computerized Maintenance Management System) such as FAMIS360 * Preferred background in janitorial, maintenance or facilities management * Knowledge of janitorial procedures * Critical thinking and problem-solving ability * Proven customer service experience and/or abilities * Competent use of MS Office applications * Ability to travel as required * Demonstrated written and verbal communications skills * Ability to lift up to 50 pounds * Ability to plan and prioritize workload Education, Certifications and/or Other Professional Credentials * High School Degree or Equivalent * Valid Driver's License Hours & Work Schedule * Hours per Week: 40 Work Schedule: * Monday through Friday (Some overnight travel required) Pay Transparency The salary range for this position is $83,842 - $110,240.90 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Age-Friendly Institute's Certified Age-Friendly Employer Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion Human Rights Campaign Corporate Equality Index 100 Award Fair360 Top Regional Company FORTUNE's World's Most Admired Companies Military Friendly Employer

Citizens employs a group of experienced advisors that help individuals and families attain their financial goals. Our Private Client Financial Advisors (PCFAs) conduct thorough discoveries to understand a client's short- and long-term goals, then construct a tailored financial plan that meets the client's goals. The Citizens PCFA is a branch-based advisor who excels in a collaborative environment that emphasizes the paramount importance of client interests, as well as the personal and professional growth of team members. PCFAs work directly with a variety of business partners and centers of influence to uncover and identify prospective opportunities. Primary responsibilities include * Develop a high-quality wealth management practice that provides a personalized wealth management strategy. * Enhance and preserve relationships with key partners to boost client introductions and engagement. * Proactive client and prospect outreach promoting Citizens Wealth Management capabilities. * Grow existing relationships through partnership referrals. * Tailor wealth management planning to meet client needs. * Utilize the knowledge of internal stakeholders and specialists in delivering a variety of services, including financial planning, investment management, insurance, and estate planning. Qualifications, Education, Certifications and/or Other Professional Credentials * Series 7, 63, 65 (or 66) active and valid. * A valid, active Insurance Life/Health/Variable licenses is required or must be obtained within 60 days of starting the role as a condition of employment. * A minimum of 2 years in a Financial Advisor role or equivalent experience in financial services. * Demonstrated track record in new business development and client book management. * Proven experience in a team-oriented consumer bank setting. * Familiarity with servicing high-net-worth individuals. * Comfortable operating in a dynamic, entrepreneurial environment. * Bachelor's degree is preferred. Pay Transparency Commissioned based. Individuals in this role have historically earned between $105,000 and $250,000 per year based on performance and productivity against commission plan parameters. For an overview of our benefits, visit *************************************** We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit *************************************** Hours & Work Schedule Hours per Week: 40 Work Schedule: M-F #LI-CITIZENS6 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. This sales role is commission-based. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Age-Friendly Institute's Certified Age-Friendly Employer Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion Human Rights Campaign Corporate Equality Index 100 Award Fair360 Top Regional Company FORTUNE's World's Most Admired Companies Military Friendly Employer

Are you passionate about data privacy and ready to grow your career in risk management? Join us as a Privacy Risk Professional and play a pivotal role in strengthening our enterprise privacy and compliance efforts. You'll help drive Citizens' customer-first, innovation-driven growth by identifying, assessing, and managing privacy risks across business lines. This role offers valuable exposure to financial institution operations, laws and regulations, cybersecurity, and data protection practices. As a Privacy Manager, you'll execute our Privacy Office strategy to ensure compliance with Citizens policies and evolving privacy laws and regulations. You'll champion Privacy by Design (PbD) across the organization, leveraging your technical skills and data-driven mindset to build dashboards, analyze metrics, and support strategic decision-making. Bonus points if you bring a great sense of humor-we value personality as much as professionalism! Key Responsibilities * Collaborate with business lines to identify, mitigate, and escalate privacy risks * Conduct privacy vendor assessments with internal stakeholders and third-party teams * Implement Privacy by Design practices to proactively address privacy risks * Drive cross-functional strategies to ensure compliance with Citizens policies and current/future privacy laws * Provide guidance and challenge to business units on privacy-related risks * Assess privacy controls for compliance with laws, regulations, and internal policies * Perform independent risk assessments across regulatory frameworks (GLBA, GDPR, CCPA, COPPA, TCPA, CAN-SPAM, etc.) * Complete Privacy Impact Assessments for new initiatives and products * Support investigations and remediation of privacy incidents * Design and analyze key risk and performance metrics to identify trends and measure program effectiveness * Partner with Second Line of Defense teams to enhance risk culture and control effectiveness * Contribute to the development and continuous improvement of the Privacy Program * Use data analytics tools to manage privacy-related data and generate actionable insights Qualifications * 2+ years of experience in privacy or related risk domains * Strong understanding of privacy risks in banking and experience building privacy programs * Experience with marketing/ad tech privacy risks preferred * Familiarity with consent and preference management laws preferred * Incident response experience, including investigations and notifications, is a plus * Ability to interpret and apply privacy laws and policies to real-world scenarios * Legal research skills preferred Skills & Attributes * Detail-oriented and thorough in handling sensitive data * Excellent communicator who can simplify complex privacy concepts * Collaborative team player open to feedback and cross-functional work * Independent self-starter who can prioritize and execute tasks with minimal oversight * Critical thinker with strong problem-solving and risk assessment abilities * Technically proficient in Microsoft Excel (pivot tables, VLOOKUP, formulas, visualization) * Experience with tools like OneTrust, Tableau, Python, Gen AI, SQL is preferred * Comfortable working with large datasets and using data to drive decisions * Proficient in Microsoft Office suite Education & Certifications * Bachelor's degree required * IAPP certification strongly preferred * CISSP/CISA certification welcomed * AWS Cloud Practitioner certification welcomed * AI governance certification welcomed Pay Transparency The salary range for this position is $110,000 to $120,000 per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit *************************************** #LI-Citizens6 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Age-Friendly Institute's Certified Age-Friendly Employer Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion Human Rights Campaign Corporate Equality Index 100 Award Fair360 Top Regional Company FORTUNE's World's Most Admired Companies Military Friendly Employer

Starting Salary: $24.50 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you're a “people person” who enjoys building positive relationships with customers, then this is the job for you! Using your strong communication and problem-solving skills - along with your broad range of financial knowledge - you'll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs. You'll get to know customers' personal financial goals and recommend tailored solutions to help achieve them - like planning for the future, buying a home or opening a new credit card. You'll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs. You'll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. You'll make outbound calls to acquire new customers and schedule financial checkup appointments, as you understand what might be a good fit for a customer now, may not be 6 months from now. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations. What you'll get Meaningful work & relationships - You'll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback. Commitment to community - Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you. Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more. Required Qualifications High School degree or GED required Bilingual in Spanish Prior banking experience required 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals Ability to effectively ask questions and identify needs to improve the customer relationship Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions Demonstrated skills in using digital technology to support the delivery of business goals Aptitude to problem solve and provide solutions to customer issues Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration Self-motivated, confident and ability to multitask effectively Ability to work branch hours, which can include weekends and evenings Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS. Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast. Preferred skills/experience 1 year cash handling experience Hours and Work Schedule Hours per Week: 40 Work Schedule: Varies with branch needs and may include weekends and evenings Pay Transparency The salary range for this position is $27.16- $29.52 per hour. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ***************************************

Manager, Business Insights (Credit Card & Personal Lending) The Consumer Lending Strategy & Business Analytics team at Citizens is seeking a Manager, Business Insights to lead analytics for Unsecured Lending (Credit Card and Personal Loans). This role partners directly with business lines and product teams, managing a team of analysts to deliver actionable insights that drive business impact. The Manager will set analytic standards, mentor staff, and ensure solutions are audit-ready and aligned with regulatory expectations. The position emphasizes leadership, data-driven thinking, business partnership, and technical expertise, with a focus on credit card experience. Location and Work Arrangement Candidates must be based in or willing to commute to a Citizens hub 4 days on-site and 1 day remote: Columbus OH, Johnston RI, Westwood MA, Boston MA, Pittsburgh PA, Phoenix AZ, or Iselin NJ. Key Responsibilities * Lead analytics and insights for Credit Card and Personal Loans, partnering directly with business and product teams * Manage and mentor a team of 4+ analysts, fostering development and high performance * Conduct analysis and answer critical business questions around sales performance, customer behavior trends, and portfolio analytics * Set analytic methodology and standards for business impact, focusing on enablement and clarity * Design and oversee testing frameworks (A/B, quasi-experiments) and ensure statistical rigor * Build and maintain governed analytics assets (semantic models, curated tables, Python/SQL libraries) * Manage delivery of executive-ready dashboards and narratives; standardize metrics and drive adoption * Ensure audit readiness and compliance with OCC, CFPB, and FDIC standards * Collaborate with Compliance, Audit, and Model Risk partners * Drive cross-functional projects to expand analytics capabilities Technical Skills * Strong understanding of loan-level economics, price optimization, and return-optimized marketing strategies * Experience managing users of SQL and Python for analytics and data engineering * Experience managing users of Power BI, Tableau, and Azure data platforms * Strong understanding of data quality, controls, and regulatory documentation * Knowledge of experimentation and causal inference methods Ideal Candidate * 7+ years in analytics, risk, consulting, or lending (credit card experience strongly preferred) * Demonstrated leadership and people management experience * Strong communication and business partnership skills * Bachelor's degree required; MBA preferred Hours and Work Schedule * 40 hours per week, Monday through Friday Pay Transparency * The salary range for this position is $160,000 - $200,000 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. * We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit *************************************** #LI-Citizens1 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Age-Friendly Institute's Certified Age-Friendly Employer Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion Human Rights Campaign Corporate Equality Index 100 Award Fair360 Top Regional Company FORTUNE's World's Most Admired Companies Military Friendly Employer

Starting Salary: $19 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You'll greet our customers in our lobbies. You're comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You'll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations. What you'll get Meaningful work & relationships - Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback. Commitment to community - Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually. Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you. Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more. Required Qualifications High School degree or GED Bilingual in Spanish or Portuguese Minimum of 6 months experience processing transactions (cash and/or digital payments) Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers Strong listening and communication skills Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship Ability to problem solve and provide solutions to customer issues Customer-centric to deliver exceptional service Comfortable with using digital technology to support the delivery of business goals Ability to work branch hours, which can include weekends and evenings Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast. Preferred Skills/Experience 1 year of experience processing transactions (cash and/or digital payments) Motivates others, like teammates, business partners, and specialists, through collaboration Process-oriented, energetic, detail-oriented and ability to multitask effectively Hours & Work Schedule Hours per Week: 20 Work Schedule: Varies with branch needs and may include weekends and evenings Pay Transparency The salary range for this position is $23.10- $24.97 per hour. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ***************************************

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. This position is required to be ONSITE in our NYC office Monday through Thursday with Friday being remote. Salary range: An annual salary range of $125,000-$150,000 is what we expect to pay for this position, based on overall skills, location and experience. Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow. On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust. What You'll Do: We are seeking a detail-oriented and analytical HR Data, Reporting & Analytics Specialist to join our team. This role is responsible for collecting, managing, analyzing, and reporting on HR data to support data-driven decision-making, to improve efficiency. Collaborates with the team to analyze metrics and provide informed recommendations for action. The role will also contribute to HR operations efficiencies and play a role in managing cross-functional HR projects to ensure successful execution of strategic priorities. The ideal candidate will possess strong technical skills, business acumen, and experience in HR systems (Workday HCM and Reporting are required), reporting tools, and data governance, with a passion for operational excellence and continuous improvement. Data, Analytics & Reporting: Design, develop, and maintain HR dashboards and reports (e.g., headcount, turnover, DEI, time to fill, performance metrics). Ensure data integrity across HR systems (HRIS, ATS, LMS, etc.) through regular audits and validation processes. Generate reports with data to analyze workforce trends and provide actionable insights to HR leaders and business partners. Create custom reports for ad hoc requests and recurring cycles (e.g., compliance, audits, board reporting). Translate complex data into executive-level summaries and visualizations. Manage reporting calendar to ensure timely delivery of key HR metrics and compliance reports. Support data submission requirements for internal and external audits, surveys, and benchmarking studies. Successful candidate will be focused on accuracy in data in reporting, delivery within agreed timelines, reduction in manual reporting efforts through automation and incorporating AI into solutions. Operational Support: Maintain personnel files and digital records in accordance with internal policies and compliance standards. Ensure the accuracy and integrity of HR data by regularly reviewing, auditing, and updating employee records across systems. Strong knowledge of data privacy laws and the handling of confidential information. Respond to routine inquiries related to HR processes and systems, escalating complex issues as needed. Collaborate with HR team members to support day-to-day operations and drive process consistency across the function. Assist with new hire onboarding activities, including system data entry, documentation review, background check coordination, and ensuring timely completion of onboarding tasks. Project Management: Support HR initiatives and projects, including systems implementations, policy rollouts, and change management efforts. Track and follow up on deliverables, timelines, and resource plans in coordination with HR and cross-functional teams. Track and communicate project status to stakeholders, ensuring risks and issues are identified and mitigated. Support continuous improvement initiatives that align with HR strategic goals. What Do You Need? Bachelor's degree in Human Resources, Business Administration, Data Analytics, or related field required. 5-8 years of experience in HR analytics, reporting, or HR operations roles. Financial industry experience a plus. Experience managing HR projects or cross-functional initiatives is highly desirable. Strong data skills with tools such as Excel (advanced), Power BI, Tableau, or similar. Experience with SQL, Python, or other scripting tools for data extraction is a plus. Familiarity with project management tools (e.g., Asana, Smartsheet, Jira, Microsoft Project). Strong analytical and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. Excellent attention to detail and data accuracy. Strong interpersonal and communication skills to collaborate with various stakeholders. Service mind-set that fosters collaboration, building strong relationships, and a “Wow” experience for stakeholders. Technology Skills: Ability to work with the Microsoft Suite and learn/work with other Customers Bank's applications. Proficient in HRIS platforms, with Workday required. Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. Diversity Statement: At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let's take on tomorrow.

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. This position is required to be ONSITE Monday through Thursday with Friday remote. Must be eligible to work in the U.S. without requiring sponsorship now or in the future. Salary range: An annual salary range of [$63,000 - $76,000] is what we expect to pay for this position, based on overall skills and experience. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow. On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust. What you'll do: The Deskside Support Technician with White Glove Executive Support is responsible for assisting both onsite and remote teams while delivering premium, personalized IT services to executives and senior leadership. This role provides hands-on technical support to ensure seamless operations for all end users, with a strong focus on high-priority, confidential, and executive-level support. What do you need? 1-3 years supporting end users in a help desk or deskside support environment Deliver personalized IT support for executives, including hardware, software, network, and mobile device issues, with urgency and discretion. Perform proactive maintenance on executive devices to ensure security, performance, and software currency. Support executive meetings and events by setting up and troubleshooting AV equipment, conferencing tools, and remote access. Provide after-hours and on-call support as needed to promptly address executive technology needs. Diagnose and resolve complex technical issues for both executives and general users, escalating as appropriate. Act as the escalation point for unresolved or critical incidents, ensuring swift problem resolution, especially for executives. Monitor and manage the help desk ticketing queue, ensuring proper escalation, documentation, and closure of incidents for both general users and executives. Serve as the primary point of contact between IT and executives, ensuring transparent and efficient communication on issue status, resolutions, and system changes. Document procedures and solutions clearly for both internal use and executive reference. Provide regular updates to executives and users, translating technical details into clear, non-technical Deliver training and onboarding for executives and end users, including tailored technology orientation for new hires. Onboard new hires by conducting orientation, handling technical setup, and providing user training to ensure a smooth transition. Ensure that all executive support interactions are handled with the highest level of confidentiality and security, protecting sensitive information. Lead coordination of major incidents impacting executives, collaborating with IT teams to ensure minimal disruption and rapid recovery. Exceptional communication skills; ability to translate technical information into non-technical language, especially for executive stakeholders. High level of discretion and professionalism in handling executive issues. Strong attention to detail, with a focus on process efficiency and customer satisfaction. Ability to work under pressure, independently or in a team, and adaptable to changing priorities. Technology Skills: In-depth knowledge of Microsoft Windows operating systems, including configuration, troubleshooting, and optimization. Deep familiarity with the Office 365 ecosystem, including Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint and Teams Proficiency in supporting mac OS, including hardware and software troubleshooting for executives using Mac devices. Proficiency with remote support tools like RealVNC, Remote Desktop Strong skills in diagnosing hardware issues, including laptops, desktops, and peripherals (printers, scanners, monitors). Experience with configuring and troubleshooting external peripherals such as docking stations, projectors, AV equipment, and conference room setups. Experience setting up and troubleshooting LAN, WAN, and wireless networks for seamless connectivity in office and remote settings Familiarity with remote connectivity tools such as Cisco AnyConnect and VPN configuration Knowledge of TCP/IP, DNS, DHCP, VPNs, and basic network troubleshooting (e.g., connectivity issues, IP configuration, Wi-Fi setup). Experience with ticketing and incident management platforms like ServiceNow, for managing user requests and escalations Proficiency in supporting conferencing tools such as Zoom, Microsoft Teams, WebEx, and Google Meet. Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. Diversity Statement: At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let's take on tomorrow.