Desk attendant job description

The RISD Museum is looking to hire On-Call Visitor Services Desk Attendants to ensure and promote a positive visitor experience by welcoming and greeting a wide variety of clientele, including but not limited to students, general visitors, tour groups, parents, and/or alumni. On-Call Visitor Services Desk Attendants process transactions such as issuing memberships, admissions tickets, event registrations, and group sales; collect payments and distribute the appropriate change, information, and collateral material. On-Call Visitor Services Desk Attendants respond to routine questions about the Museum, the RISD community and greater Providence, promotes Museum programs, classes and events, and actively solicits museum membership sales. Other administrative tasks may include supporting the External Affairs team with marketing, development, or membership projects and initiatives.
Essential Functions
Receives and greets incoming guests, visitors, tour groups, parents, alumni, and corporate members. Processes financial transactions for visitors including but not limited to admissions, membership sales, special events and Museum courses. Accepts payments via cash, check or credit card using Altru POS system and issues appropriate receipts and/or change.Checks in groups for guided and self-guided visits. Uses Altru POS system to complete the group check-in and payment process.Complete opening and closing cash drawer procedures including counting and balancing drawer daily.Utilizes knowledge of RISD Museum, RISD community and Providence area to help answer routine customer service questions and visitor inquires regarding Museum events, exhibition and gallery locations, RISD campus events and local attractions. Actively promotes Museum programs, classes and events.Actively solicits museum membership sales by explaining benefits, program details, additional opportunities, discounts and incentive options and overall structure. Maintain brochure racks, ensure brochure information is available, current and in stock. Answer general Museum and RISD campus inquiries via the front desk telephone and respond accordingly.Maintain guest book Ensure the safety and cleanliness of front desk area and report any issues to supervisor, Facilities or Public Safety as appropriate.

Required Knowledge/Skills/Experience
High School diploma or equivalent combination of education and experience. One to three years of progressively responsible customer service experience in a retail or service-oriented environment Understanding and experience working in academic settings preferred. Demonstrated ability to help meet sales goals and targets. Understanding of RISD and Providence community preferred. Ability to build relationships and rapport. Must be able to resolve visitor issues, complaints, and problems. Ability to work with numbers. Ability to work within a team to accomplish program goals. Ability to communicate relevant information about current and future Museum programming to visitors. Demonstrated excellence in oral and written communication skills and proficiency with internet, Microsoft Word, Excel, database management, PC-based and web-based applications.

Union:
No

Work Schedule:
Variable; On-Call assignment.

Employment Status:
On-Call; Part-time; Non-Exempt. On-Call employees are required to work a minimum of 48 hours per quarter.

Grade:
N/A-H

Documents Needed to Apply:
Resume
Cover Letter

Salary Grade Structure

Incomplete applications will not be considered. Please upload all required documents.

The successful candidate will be required to meet our pre-employment background screening requirements.

RISD recognizes diversity and inclusivity as fundamental to its learning community and integral to an art and design education. We welcome candidates whose experience has prepared them to contribute to our commitment to diversity and excellence. RISD is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetics, or any other protected characteristic as established by law.

For internal use only - Job Family:
On-Call

OVERVIEW: The Fitness Service Desk Attendant works in the Fitness Reception area and serves as a “face of the J.” As such, the Fitness Service Desk Attendant must exhibit professionalism at all times. The job requires dependability, flexibility, ability to multi-task and attention to detail. This is a part-time, non-exempt position with a maximum of 29 hours per week. The Jewish Community Center is an EOE (equal opportunity employer).

ESSENTIAL FUNCTIONS:

• Customer service is a priority! Make all members and guests at the JCC feel welcome and comfortable.
• Work scheduled time as required.
• Greet all individuals coming in to the Fitness Center and provide the information and/or services requested in a positive manner. Request member identification cards and scan cards to ensure member is in good standing. Follow procedures for members who do not have proper identification.
• Be respectful to members in helping them to understand and abide by the policies of the JCC. Report any issues to Management.
• Provide assistance to and interact with staff in a positive and professional manner. Report any problems to Supervisor.
• Distribute and fold towels as needed.
• Handle all incoming calls with the proper greeting. Make reservations for various health and fitness activities. Balance phone customer service with in-person customer service.
• Report all maintenance needs to supervisor or management staff.
• Keep lost and found items together.
• Supervise the Fitness Reception area for proper decorum and general cleanliness.
• Handle emergencies within the building quickly and efficiently – have thorough knowledge of the JCC Manual for Emergency Planning and Crisis Management.
• When on duty, uniform shirts (provided by agency) including closed toed shoes is required. Name Tag must also be worn.
• Regular, predictable attendance is required.
• Other duties as assigned.

ESSENTIAL EDUCATION/EXPERIENCE/REQUIREMENTS:

• High School Diploma preferred.
• Flexibility in schedule.

Fitness Desk Attendant - MIT, Cambridge, MA Part-time, up to 29 hrs/wk

MIT Recreation, managed by HealthFitness is looking for Fitness Desk Attendants to join the fitness team on campus at MIT located in Cambridge, MA. In this position, you will greet, check-in and assist customers; provide program information, services, membership and ensure the highest possible level of customer service and participant satisfaction. Applicants must be able to work weekday mornings (5:30-10:30am) and have weekend availability.
What you'll be doing

+ Overseeing the fitness floor operations including: informing patrons of the policies and enforcing them when needed, attending to fitness equipment issues, and maintaining the safety of the fitness center and patrons at all times.

+ Acting as the first responder in emergency situations including effective communication with Building Supervisors.

+ Efficiently responds to client and participant requests, comments or concerns and brings issues to timely and appropriate resolution.

+ Maintains and updates participant and facility policies as appropriate. Educate participants on policies and procedures.

+ Opening and/or closing duties if applicable.

What you'll provide

+ High School Diploma or GED required.

+ Previous customer service experience a plus.

+ Adult CPR/AED/First Aid certification from American Heart Association, American Red Cross or American Safety & Health Institute required within 30 days of hire.

+ This client site requires full COVID-19 vaccination as an essential job function. HealthFitness adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

ABOUT US

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual's journey by creating communities of health within the organizations we serve - so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.

HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. EOE/AA. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Age/Disability/Veteran

Trustmark is pleased to have earned recognition from the Chicago Tribune as a Chicago Top Workplaces 2020 & 2021 Award winner. The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.

Keywords: customer service, entry level, receptionist, administrative assistant, clerk, greeter, salon, team member, agent, representative, membership, associate

Required SkillsRequired Experience