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What is a desktop/network support and how to become one
A desktop or network support is an engineer responsible for identifying and resolving software or network problems. As a desktop or network support, you will be required to assist users and customers with application installation and various peripheral configurations. Also, you will be needed to regularly provide guidance and advice to colleagues regarding issues and incidents. You are also expected to keep a record of activities, identify potential changes, and find new ways to improve the system. Furthermore, you will need to provide basic training to recruits on computer management and operations, complete job reports, and order new computer supplies.
To get a job as a desktop or network support, you need to have a bachelor's degree in computer science or information technology. You must also possess excellent writing and communication skills and a very good knowledge of operating systems. With these, you will earn an average of $45,590 per year or $21.92 per hour.
What general advice would you give to a desktop/network support?
Kate Marek Ph.D.
Director and Professor, Dominican University
Avg. Salary $49,480
Avg. Salary $59,228
Growth rate 10%
Growth rate 0.3%
American Indian and Alaska Native 0.41%
Asian 10.58%
Black or African American 11.34%
Hispanic or Latino 16.06%
Unknown 5.37%
White 56.24%
Genderfemale 22.25%
male 77.75%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Desktop/network support career paths
Key steps to become a desktop/network support
Explore desktop/network support education requirements
Start to develop specific desktop/network support skills
Skills Percentages Customer Service 28.39% Technical Support 7.03% Software Applications 6.52% Customer Satisfaction 3.33% SQL 2.48% Complete relevant desktop/network support training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New desktop/network supports learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a desktop/network support based on U.S. Bureau of Labor Statistics data and data from real desktop/network support resumes.Research desktop/network support duties and responsibilities
- Design, develop, and manage solutions utilizing mostly Cisco, Microsoft, VMware, and EMC technologies.
- Manage information systems such as databases and SharePoint
- Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
- Maintain the DNS and DHCP database for host network attach devices.
Prepare your desktop/network support resume
When your background is strong enough, you can start writing your desktop/network support resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a desktop/network support resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable desktop/network support resume templates
Build a professional desktop/network support resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your desktop/network support resume.
Apply for desktop/network support jobs
Now it's time to start searching for a desktop/network support job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first desktop/network support job
Are you a desktop/network support?
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Average desktop/network support salary
The average desktop/network support salary in the United States is $49,480 per year or $24 per hour. Desktop/network support salaries range between $35,000 and $68,000 per year.
What am I worth?
How do desktop/network supports rate their job?
Desktop/network support reviews
You get to help a lot of people in many different ways as well as learning new things about technology
I have aids now due to the painfulness of sitting down all day
There was nothing to like. Everyone was polite an hard workers
Working with The people
I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.
I don't like sitting around being inactive. So I'll keep my self always busy
Updated January 8, 2025
