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Desktop support consultant skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Robert Rucker,

Kate Marek Ph.D.

Desktop support consultant example skills

Below we've compiled a list of the most critical desktop support consultant skills. We ranked the top skills for desktop support consultants based on the percentage of resumes they appeared on. For example, 11.8% of desktop support consultant resumes contained desktop support as a skill. Continue reading to find out what skills a desktop support consultant needs to be successful in the workplace.

15 desktop support consultant skills for your resume and career

1. Desktop Support

Here's how desktop support consultants use desktop support:

Provided tier two dedicated desktop support to Energy Technology Company and shared desktop support to other business units within Chevron.
Created system administration and desktop support procedures on SharePoint for easier reference and increased incident resolution.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how desktop support consultants use customer service:

Classified and resolved customer questions regarding setup and functionality about all supported applications with superior customer service.
Provide full technical solutions and exemplary customer service to existing customers while creating new customer relationships.

3. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how desktop support consultants use troubleshoot:

Installed, configured, and troubleshoot operating system and proprietary medical tracking software, monitoring connections and diagnosing network applications.
Performed general maintenance and applied best practice solutions to troubleshoot and repair computers and attached devices.

4. PC

Here's how desktop support consultants use pc:

Supported hardware and software within a professional organization across multiple locations and performed PC build/setup prior to field deployment.
Download data from existing Win XP PC's and upload to new Win 7 PC's using Microsoft's Configuration Manager.

5. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how desktop support consultants use technical support:

Provided essential technical support to 3,800 users both domestically and internationally using phone and remote support.
Provided technical support and consulting services for Concordance and Summation document review and production software.

6. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how desktop support consultants use os:

Provided over the phone tech support for MAC OS, Windows XP, Windows Vista, and Windows 7 operating Systems.
Deployed, set-up and trouble-shoot 600 new laptops (Windows 7 OS) and associated printers for Glaxo Smith & Kline.

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7. SCCM

Here's how desktop support consultants use sccm:

Managed update deployment and verified policy adherence utilizing SCCM.
Manage and support the Server and Desktop Infrastructure ranging from Active Directory, Exchange, SharePoint, and SCCM.

8. Computer System

Here's how desktop support consultants use computer system:

Performed regular preventive maintenance on computer systems and other peripherals.
Planned, assembled and installed computer systems in designated networks

9. Mac

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Here's how desktop support consultants use mac:

Configured, deployed and, upgraded both PC and Mac systems for new artists depending on particular need and production team.
Upgraded all Mac systems for more standardized hardware and software for ease of support and better utilization of company resources.

10. Remote Desktop

Here's how desktop support consultants use remote desktop:

Field Service Support of remote desktop systems including application support and server administration.
Managed remote desktop connections and disc imaging and re-engineered desktops.

11. Software Issues

Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.

Here's how desktop support consultants use software issues:

Respond to support requests through Service Center personally, by phone, or email, regarding computer hardware or software issues.
Provide day-to-day end user support locally and phone support to resolve hardware, networking, and software issues.

12. User Support

Here's how desktop support consultants use user support:

Provided end user support at the Metropolitan Washington Airports Authority at Reagan National Airport.
Analyze and make recommendation regarding user support needs or improving customer satisfaction.

13. Network Printers

Here's how desktop support consultants use network printers:

Investigated Network printer problems including scanning and printing and corrected any issue
Configured and installed network printers.

14. VPN

A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.

Here's how desktop support consultants use vpn:

Utilized network-monitoring tools to monitor performance, identified/resolved problems * Provided VPN and dial-up support for traveling enterprise users.
Participated data migrated, setup and troubleshot VPN connectivity.

15. Laptop Computers

Here's how desktop support consultants use laptop computers:

Provide installation, configuration, and ongoing usability of desktop/laptop computers, peripheral equipment, and software.
Maintain company desktop/laptop computers and associated images, install and configure computers and printers.

5 Desktop Support Consultant resume examples

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What skills help Desktop Support Consultants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on desktop support consultant resumes?

Robert Rucker

Lecturer, Arizona State University

Being articulate/communicative is a real positive - being able to write up a coherent report is a big plus.

What desktop support consultant skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young desktop support consultants need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a desktop support consultant stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

What soft skills should all desktop support consultants possess?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main soft skills I would say are needed for Computer Science software engineering are patience, perseverance, creativity, respect, teamwork, and openness to learning and teaching. Programming involves a lot of trial and error, researching, and learning better techniques for solving a problem. Due to this, patience and perseverance to reach the final goal in mind are crucial. When it comes to the learning aspect, there are many languages, frameworks, and libraries, and working with them involves a steeper learning curve than others. On top of this, there are often more elegant ways to program a solution, and many new frameworks and libraries are released throughout the industry. This is where patience and perseverance is also a virtue. Lastly, programming and creating a product are often done in teams, where working together and learning from each other is important.

Do you want to know more?

List of desktop support consultant skills to add to your resume

The most important skills for a desktop support consultant resume and required skills for a desktop support consultant to have include:

Desktop Support
Customer Service
Troubleshoot
PC
Technical Support
OS
SCCM
Computer System
Mac
Remote Desktop
Software Issues
User Support
Network Printers
VPN
Laptop Computers
Technical Problems

Technical Assistance
Android
Remedy
Workstations
VoIP
Linux
Windows XP
Level Support
TCP/IP
Citrix
Switches
Lan
Windows Server
Technical Issues
Software Applications
User Accounts

VMware
PowerPoint
Trouble Tickets
Software Problems
Encryption
Remote Support
SQL
Video Conferencing
Phone Support
Software Installation
DNS
DHCP
Network Troubleshooting
SharePoint
Lotus Notes

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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