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Dining room hostess skills for your resume and career

15 dining room hostess skills for your resume and career
1. Reservations
- Maintain out-going personality in face-paced environment, make reservations, anticipate the guests needs
- Entered and retrieved information contained in a computer database regarding guests' reservations.
2. Cleanliness
- Monitored cleanliness of dining room and overall resident satisfaction, encouraged resident socialization, assisted with meals as needed.
- Supervised efficient working and maintained cleanliness.
3. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Implement professional customer service by communicating with customers via telephone and in person.
- Juggled multiple administrative tasks while providing terrific customer service i.e.
4. Departmental Policies
- Follow Company and departmental policies and procedures.
5. Fine Dining
- Collaborated in achieving fine dining and food service.
- Help provide members with fine dining experience.
6. Seat Guests
Seat guests are the act of acknowledging, receiving, and communicating hospitality to a guest. Seating a guest has a long way to go in keeping the guest happy and active.
- Greet and seat guests in a professional and cordial manner.
- Seat guests in a friendly and courteous manner.
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- Use Squirrel software program to place room service orders.
- Take and process all room service orders and amenities.
8. POS
POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.
- Greeted and listed customer's name and party number using the restaurant's POS system.
- Assisted in cashiering and Point of Sale (POS) system procedures.
9. Excellent Guest
- Juggled organizational, oral, and physical tasks while providing excellent guest service.
- Provided excellent guest service while enhancing dining experience Aided bartenders during after dinner hours
10. Telephone Calls
Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.
- Answered telephone calls for reservations in addition to preparing take-out and delivery orders.
- Experience in answering telephone calls and taking reservations using professional language.
11. Customer Complaints
- Inform management of customer complaints and facilitate solutions to ensure positive guest experience.
- Manage in person and telephone guest inquiries; handle and solve customer complaints.
12. Quality Service
- Delivered quality service by providing a warm and welcoming environment.
- Delivered quality service by providing a warm and welcoming environment.
13. Food Preparation
- Waited/served tables with excellent service and accuracy Food preparation Kitchen maintenance
- Monitored food preparation and serving techniques to ensure that proper procedures were followed Consistently offered professional, friendly and engaging service.
14. Dinner Service
- Maintain 5 table or double and single large table sections independently during a 3 course dinner service.
- Worked with employees in a restaurant environment providing lunch and dinner service to its customers.
15. Guest Complaints
- Resolved guest complaints promptly and professionally.
- Resolved guest complaints promptly and professionally.
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List of dining room hostess skills to add to your resume

The most important skills for a dining room hostess resume and required skills for a dining room hostess to have include:
- Reservations
- Cleanliness
- Customer Service
- Departmental Policies
- Fine Dining
- Seat Guests
- Room Service Orders
- POS
- Excellent Guest
- Telephone Calls
- Customer Complaints
- Quality Service
- Food Preparation
- Dinner Service
- Guest Complaints
- Open Table
- To-Go Orders
- Hotel Guests
- Front Desk
- Drink Orders
- Micros
- Food Orders
- VIP
- Greeting Guests
- Credit Card Transactions
- Private Dining
- OpenTable
- Guest Rooms
- Bus Tables
- Meal Preparation
- Computer System
- Guest Satisfaction
- Clean Environment
- Clean Tables
- Private Events
Updated January 8, 2025