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Dining room hostess skills for your resume and career

Updated January 8, 2025
3 min read
Dining room hostess example skills
Below we've compiled a list of the most critical dining room hostess skills. We ranked the top skills for dining room hostesses based on the percentage of resumes they appeared on. For example, 33.7% of dining room hostess resumes contained reservations as a skill. Continue reading to find out what skills a dining room hostess needs to be successful in the workplace.

15 dining room hostess skills for your resume and career

1. Reservations

Here's how dining room hostesses use reservations:
  • Maintain out-going personality in face-paced environment, make reservations, anticipate the guests needs
  • Entered and retrieved information contained in a computer database regarding guests' reservations.

2. Cleanliness

Here's how dining room hostesses use cleanliness:
  • Monitored cleanliness of dining room and overall resident satisfaction, encouraged resident socialization, assisted with meals as needed.
  • Supervised efficient working and maintained cleanliness.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how dining room hostesses use customer service:
  • Implement professional customer service by communicating with customers via telephone and in person.
  • Juggled multiple administrative tasks while providing terrific customer service i.e.

4. Departmental Policies

Here's how dining room hostesses use departmental policies:
  • Follow Company and departmental policies and procedures.

5. Fine Dining

Here's how dining room hostesses use fine dining:
  • Collaborated in achieving fine dining and food service.
  • Help provide members with fine dining experience.

6. Seat Guests

Seat guests are the act of acknowledging, receiving, and communicating hospitality to a guest. Seating a guest has a long way to go in keeping the guest happy and active.

Here's how dining room hostesses use seat guests:
  • Greet and seat guests in a professional and cordial manner.
  • Seat guests in a friendly and courteous manner.

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7. Room Service Orders

Here's how dining room hostesses use room service orders:
  • Use Squirrel software program to place room service orders.
  • Take and process all room service orders and amenities.

8. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how dining room hostesses use pos:
  • Greeted and listed customer's name and party number using the restaurant's POS system.
  • Assisted in cashiering and Point of Sale (POS) system procedures.

9. Excellent Guest

Here's how dining room hostesses use excellent guest:
  • Juggled organizational, oral, and physical tasks while providing excellent guest service.
  • Provided excellent guest service while enhancing dining experience Aided bartenders during after dinner hours

10. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how dining room hostesses use telephone calls:
  • Answered telephone calls for reservations in addition to preparing take-out and delivery orders.
  • Experience in answering telephone calls and taking reservations using professional language.

11. Customer Complaints

Here's how dining room hostesses use customer complaints:
  • Inform management of customer complaints and facilitate solutions to ensure positive guest experience.
  • Manage in person and telephone guest inquiries; handle and solve customer complaints.

12. Quality Service

Here's how dining room hostesses use quality service:
  • Delivered quality service by providing a warm and welcoming environment.
  • Delivered quality service by providing a warm and welcoming environment.

13. Food Preparation

Here's how dining room hostesses use food preparation:
  • Waited/served tables with excellent service and accuracy Food preparation Kitchen maintenance
  • Monitored food preparation and serving techniques to ensure that proper procedures were followed Consistently offered professional, friendly and engaging service.

14. Dinner Service

Here's how dining room hostesses use dinner service:
  • Maintain 5 table or double and single large table sections independently during a 3 course dinner service.
  • Worked with employees in a restaurant environment providing lunch and dinner service to its customers.

15. Guest Complaints

Here's how dining room hostesses use guest complaints:
  • Resolved guest complaints promptly and professionally.
  • Resolved guest complaints promptly and professionally.
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List of dining room hostess skills to add to your resume

Dining room hostess skills

The most important skills for a dining room hostess resume and required skills for a dining room hostess to have include:

  • Reservations
  • Cleanliness
  • Customer Service
  • Departmental Policies
  • Fine Dining
  • Seat Guests
  • Room Service Orders
  • POS
  • Excellent Guest
  • Telephone Calls
  • Customer Complaints
  • Quality Service
  • Food Preparation
  • Dinner Service
  • Guest Complaints
  • Open Table
  • To-Go Orders
  • Hotel Guests
  • Front Desk
  • Drink Orders
  • Micros
  • Food Orders
  • VIP
  • Greeting Guests
  • Credit Card Transactions
  • Private Dining
  • OpenTable
  • Guest Rooms
  • Bus Tables
  • Meal Preparation
  • Computer System
  • Guest Satisfaction
  • Clean Environment
  • Clean Tables
  • Private Events

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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