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Director of account services skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical director of account services skills. We ranked the top skills for directors of account services based on the percentage of resumes they appeared on. For example, 10.7% of director of account services resumes contained account services as a skill. Continue reading to find out what skills a director of account services needs to be successful in the workplace.

15 director of account services skills for your resume and career

1. Account Services

Account services is a separate element of business (and sometimes a different department altogether) where employees ensure a customer had a pleasant experience. This is a common department found in larger corporations, such as banks and marketing agencies. The overall goal of account services is to assist a client have a better experience with the company by resolving any issues.

Here's how directors of account services use account services:

Directed, developed and participated in the account services team that had agency-of-record responsibility for Wyeth's Managed Markets Marketing Department.
Recruited, trained and managed account services team for Atlanta-based advertising agency.

2. Digital Marketing

Here's how directors of account services use digital marketing:

Developed and implemented digital marketing, digital media and social media strategies focused on increasing engagement and enhancing customer experience.
Lead 1st cross functional alignment with web-mobile division, creating new opportunities and optimizing ROI with innovative digital marketing concepts

3. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how directors of account services use account management:

Hold responsibility for client account management, explaining marketing best practices education and ensuring achievement of strategic objectives to maximize profits.
Conducted extensive business development; ensuring customer satisfaction through exceptional customer service coordination, account management, and shipping/logistics planning.

4. CPA

Here's how directors of account services use cpa:

Provide report for Supplier's partial payments to CPA.

5. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how directors of account services use financial statements:

Prepared, reviewed and analyzed various financial statements and supporting schedules to ensure accuracy.
Analyzed and consolidated financial statements while preparing borrowing base models for committee presentations.

6. Reconciliations

Here's how directors of account services use reconciliations:

Designed and performed various general ledger account reconciliations and client company reinsurance reconciliations.
Review monthly accounting reconciliations to ensure accuracy before distribution to Administrator.

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7. Customer Satisfaction

Here's how directors of account services use customer satisfaction:

Demonstrated success in improving service to customers and increased level of customer satisfaction.
Developed and monitor metrics for improved customer satisfaction across the existing customer base.

8. General Ledger

Here's how directors of account services use general ledger:

Reconciled 50 general ledger accounts on a monthly basis and assessed any risks/opportunities and communicated them to management.
Maintained and balanced subsidiary accounts to the general ledger by verifying, allocating, posting, reconciling transactions; resolving discrepancies.

9. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how directors of account services use business development:

Established business development program and oversaw RFP and account acquisition activities.
Led account and business development efforts across a portfolio of 28 Medical, Construction, and Industrial Supply merchants.

10. Client Facing

Here's how directors of account services use client facing:

Created client facing presentations and materials designed to identify clients business needs and uncover opportunities for additional products and services.
Coordinated the development and delivery of divisional training programs designed to increase associate business communication and client facing skills.

11. Journal Entries

Journal entries can be defined as an act of keeping or making records of any transactions either economic or non-economic. The journal entries are made in the accounting systems of an organization. The entries are filled with two main fields; debit and credit. The debit and credit must be equal at the end of a journal entry else it is not considered correct. The journal entries also keep the date of transactions and the names of the accounts that were affected by the transactions.

Here's how directors of account services use journal entries:

Calculated amount due for preparation of journal entries in the University system and coordinated the information with FPP.
Prepared journal entries, process purchase orders and updated encumbrances and prepared various companies for auditing.

12. Balance Sheet

Here's how directors of account services use balance sheet:

Reconciled balance sheets accounts and bank statements attributing to accuracy and credibility.
Detailed month end reconciliation for 45 children's programs, balance sheet and income statement.

13. Client Satisfaction

Here's how directors of account services use client satisfaction:

Implemented project plans and effectively maintained solid customer relationships; resolved client issues and concerns to guarantee client satisfaction.
Collaborated with Creative and Development departments to ensure quality, efficiency, and complete client satisfaction.

14. SOX

Here's how directors of account services use sox:

Provided internal audit services for publicly traded clients including Sarbanes-Oxley (SOX) 404 Compliance.
Lead on projects such as SOX validations and fraud audits to ensure compliance with USGAAP and company policies.

15. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how directors of account services use payroll:

Performed all account receivable, accounts payable and payroll services for a family owned Personnel Services Company.
Collaborated with clients to ensure timely payroll transactions and loan payments for optimal customer service.

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List of director of account services skills to add to your resume

The most important skills for a director of account services resume and required skills for a director of account services to have include:

Account Services
Digital Marketing
Account Management
CPA
Financial Statements
Reconciliations
Customer Satisfaction
General Ledger
Business Development
Client Facing
Journal Entries
Balance Sheet
Client Satisfaction
SOX
Payroll
Strategic Development

Salesforce
Client Service
Strategic Direction
Market Research
Treasury
SEO
Client Accounts
Direct Reports
Creative Briefs
Account Executives
Client Relations
Oversight
Financial Reports
B2C
Internal Controls
Business Presentations

PeopleSoft
Media Planning
Contract Negotiations
Customer Retention
Client Retention
Brand Positioning
Channel Marketing
ERP
Cost Savings
RFP
Bank Accounts
CPG
ROI
Client Projects
Fixed Assets
QuickBooks

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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