Dispatch manager job description

You will manage a team of 6 to 10 class A and B drivers for deliveries in the state of Florida. This will include customer relations regarding customer satisfaction, arrivals and if necessary, returns. Knowledge and experience with Safety and DOT compliance is very important. You will also create route development and analysis, cost reduction, payroll management. Fleet management and maintenance.

Primary Responsibilities

Coach, train, mentor and scheduling of all drivers for class A and B.

Manage and coordination of a team of drivers.

Maintain all Safety and DOT compliance rules and regulations.

Route trucks in a cost-effective manner daily

Respond to requests from customers and drivers with a keen sense of urgency.

Stay up to date on changes and developments to DOT regulations and Driver Safety

Keep management informed of all activities, jobsites, delivery issues, and/or Fleet issues.

Manage drivers payroll to hit or exceed budget goals

• Manage company delivery completion rate to hit or exceed budget

Foster team building and inter-company member support.

• Management of ELD and GPS systems and keep up to date.
• Check routes for accuracy prior to days deliveries.
• Manage, assign, and route all jobsite deliveries
• Maintain high levels of customer satisfaction.
• Be respectful to others in all situations

Qualification and Skills

• 3-5 years prior experience in dispatch.
• Professional interaction with all customers and team members
• Accurate and timely completion of all paperwork
• Attention to detail
• Maintain confidentiality in daily operations
• Timely and accurate completion of all administrative tasks.
• Communication proficiency and sense of urgency
• Technical aptitude to learn other systems.

Benefits:

Highly competitive base salary

Company-paid PTO Comprehensive medical, dental, and disability benefit programs

401k with company matching

Health and wellness programs

A culture that values the opportunity for growth, development, and internal promotion

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Repair Dispatch Manager

If you are an excellent communicator with a knack for management, consider joining the U-Haul team as a Dispatch Manager. In this role you will be responsible for keeping U-Haul equipment in the best shape possible, coordinating maintenance and repair initiatives to support repair shops, centers, and vendors in your area.

U-Haul offers Dispatch Managers:

* Career stability
* Opportunities for advancement
* Health insurance & Prescription plans if eligible
* Paid holidays, vacation, and sick days if eligible
* Life insurance
* MetLaw Legal program
* MetLife auto and home insurance
* Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
* 401k and Employee Stock Ownership Plan
* 24-hour physician available for kids
* Dental & Vision Plans
* Subsidized gym/fitness membership if eligible
* Business and travel insurance
* YouMatter EAP
* LifeLock Identity Theft Protection
* Critical Illness/Group Accident Insurance

Dispatch Manager Primary Responsibilities:

* Liaise among marketing companies, centers, repair shops, vendors, and occasionally customers
* Route PM techs and monitor equipment in the field to strategically plan maintenance
* Oversee transfer drivers
* Work closely with roadside assistance techs
* Mentor and delegate tasks to the Repair Dispatch Specialist
* Organize maintenance campaigns and initiatives

Dispatch Manager minimum qualifications:

* Ability to work on call
* Some mechanical knowledge
* Multi-unit-style management experience

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g. working around moving parts, machines, fumes, or irritant chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves, or shields.

Physical Demands:

The work requires some physical exertion such as long periods both indoors and outdoors of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

• Three (3) years supervisory or management experience in the transportation industry. Supervisory experience of a work group in a different industry may be substituted at the company's sole discretion.
• Substantial experience in the operation phases of a transit organization.
• Excellent customer service skills.
• Must have a strong working knowledge of Trapeze and the skills to resolve situational challenges.
• Must work effectively with fellow employees and have strong leadership characteristics.
• Must have good time management skills and ability to manage multiple tasks concurrently.
• Requires flexible hours, including long days and weekends.
• Must have the ability to recruit and develop staff to deliver reliable service product.
• Knowledge of service area and system parameters.
• Proficient in Microsoft Office software.
• Demonstrated ability to manage with a “Safety First” attitude.
• Paratransit experience preferred.

Knowledge, Skills, and Abilities:

• Knowledge of windows-based computer operating systems and functional knowledge of word processing, spreadsheet and presentation software.
• Strong organizational skills, filing and file maintenance.
• Ability to read, write and speak English.
• Ability to communicate effectively at all levels.
• Able to use multi-line phone system.
• Ability to handle multiple tasks accurately and effectively.
• Ability to work independently and objectively.
• Strong organizational and analytical skills.
• Ability to effectively delegate tasks and provide appropriate supervision and follow up to department staff.
• Provide excellent customer service and present a professional demeanor and appearance.
• Maintain attendance within policy.

During the course of employment, employees may receive and have access to confidential information. All employees are expected to respect and maintain the confidentiality of non-public customer and business records and any other information that MV classifies as confidential.

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.