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Dispatcher/administrative assistant skills for your resume and career

Updated January 8, 2025
3 min read
Quoted experts
Dr. Mike Peterson Ph.D.,
Anne McConnell Ph.D.
Below we've compiled a list of the most critical dispatcher/administrative assistant skills. We ranked the top skills for dispatcher/administrative assistants based on the percentage of resumes they appeared on. For example, 22.0% of dispatcher/administrative assistant resumes contained data entry as a skill. Continue reading to find out what skills a dispatcher/administrative assistant needs to be successful in the workplace.

15 dispatcher/administrative assistant skills for your resume and career

1. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how dispatcher/administrative assistants use data entry:
  • Administered and performed data entry of all service related incidents into company call management software, Total Service.
  • Answer phones/returning phone calls -Schedule appointments -Dispatch technicians -Sales -Data entry and filing -General Administrative Assistance to Manager

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how dispatcher/administrative assistants use customer service:
  • Provided friendly and expedient customer service to commercial property owners, property managers, homeowners associations, and private homeowners.
  • Provided excellent customer service on a daily basis and assisted management by dealing with any irate customers.

3. Service Calls

Here's how dispatcher/administrative assistants use service calls:
  • Dispatch emergency service calls for each department within the hospital and off-site locations to technicians based on department/equipment/problem involved.
  • Coordinate service calls with Service Manager, to include scheduling service technicians/vendors to customer locations.

4. Purchase Orders

Here's how dispatcher/administrative assistants use purchase orders:
  • Protect company reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential.
  • Researched discrepancies on financial information and reconciles purchase orders with invoices.

5. Schedule Appointments

Here's how dispatcher/administrative assistants use schedule appointments:
  • Answer phone calls and emails; schedule appointments/services; create invoices for completed work; update spreadsheets; register equipment
  • Contacted department stores, private companies and personal client directly to schedule appointments for pick-ups and drop-offs etc.

6. Computer System

Here's how dispatcher/administrative assistants use computer system:
  • Completed 90 hours of training (The Learning Center) for the overhaul of Con Edison's computer systems.
  • Utilized computer systems effectively to obtain information, produce reports and solve problems for staff members and clients.

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7. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how dispatcher/administrative assistants use telephone calls:
  • Received and screened a high volume of internal and external communications, including telephone calls, email and mail.
  • Provided administrative support including typing/word processing, mail preparation, copying, distribution, telephone calls, and orders.

8. Multi-Line Phone System

Here's how dispatcher/administrative assistants use multi-line phone system:
  • Managed heavy volume incoming-outbound multi-line phone system.
  • Handled a busy multi-line phone system, functioned as primary liaison to customers and ensured a consistent positive customer experience.

9. HVAC

Here's how dispatcher/administrative assistants use hvac:
  • Composed bid letters to generate business and wrote proposals for HVAC projects that were submitted for potential customers.
  • Maintained schedule and routing of service technicians for repair and maintenance of all commercial and residential HVAC accounts.

10. Office Equipment

Here's how dispatcher/administrative assistants use office equipment:
  • Operate and provide first line maintenance and perform preliminary diagnostics on all telecommunications and office equipment located in the Dispatch Center.
  • Performed secretarial duties such as operating personal computer and other office equipment.

11. Administrative Tasks

Here's how dispatcher/administrative assistants use administrative tasks:
  • Supported the Operational Division by performing diverse technical and administrative tasks.
  • Perform various administrative tasks as assigned by supervisor.

12. GPS

GPS stands from Global Positioning System. It is a navigation system comprising of satellites that helps in determining the location, velocity, and synchronize time data for different modes of travel like air, sea, or land.

Here's how dispatcher/administrative assistants use gps:
  • Assisted drivers with routing via GPS road maps and Rand McNally map book for truck allowed roads and low clearance bridges.
  • Dispatched service requests to field technicians throughout the US to repair GPS units in customer vehicles utilizing Oracle database.

13. QuickBooks

Here's how dispatcher/administrative assistants use quickbooks:
  • Matched receipts to credit card invoices per driver and parts purchased per truck, entered all receipts in QuickBooks.
  • Managed accounts payable (A/P) and accounts receivable (A/R) using QuickBooks.

14. Customer Complaints

Here's how dispatcher/administrative assistants use customer complaints:
  • Resolve customer complaints and maintain excellent relationships while having a professional image and attitude.
  • Improved call center functionality and service capacity by more than 25% by resolving customer complaints efficiently and quickly.

15. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how dispatcher/administrative assistants use hr:
  • Assisted HR manager with payroll duties and various other details not limited to wiring moneys to other employees accounts for payroll.
  • Performed all HR functions for small company and performed dispatching duties for contractors on jobs all over the East Coast.
top-skills

What skills help Dispatcher/Administrative Assistants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on dispatcher/administrative assistant resumes?

Dr. Mike Peterson Ph.D.Dr. Mike Peterson Ph.D. LinkedIn profile

Department Chair and Associate Professor of English, Dixie State University

Writing skills have always been valued by employers, but anything that shows an ability to write, produce, or communicate in digital spaces will stand out. While employers are becoming increasingly comfortable having employees work and collaborate digitally (from home or elsewhere), they may still be reluctant to train employees how to do that. They want to see evidence that applicants will know how to use technology and stay productive without extensive training and without a supervisor having to stand behind them. That isn't to say training won't take place, but employers want to use their valuable time and resources training employees on their own systems, policies, and procedures; they don't want to have to show new-hires how to use Zoom, how to format a memo, how to write an email, or how to co-edit a document using OneDrive.

What dispatcher/administrative assistant skills would you recommend for someone trying to advance their career?

Anne McConnell Ph.D.

Professor, West Virginia State University

I would encourage someone taking a gap year to branch out, seeking work experiences and employment situations that expose them to new skills and allow them to interact with a diverse set of people. Sometimes we find ourselves in a bubble-communicating with the same people, who tend to share the same ideas-and a gap year provides the opportunity to extend beyond that. Employers value employees who have open, flexible minds, and seeking out experiences that demonstrate that openness can be helpful.

What type of skills will young dispatcher/administrative assistants need?

Angela Robbins Ph.D.Angela Robbins Ph.D. LinkedIn profile

Associate Professor of History, Meredith College

History majors are in high demand in government, business, and non-profits because of the knowledge and skills they gain in the classroom. History majors, in particular, are especially good at contextualizing-that is, explaining how an event or discussion fits within the big picture. This includes how things that are going on today-such as the Capitol riot on January 6-connects to the Constitution, the balance of powers, the way democracy works, and related issues such as the implications of propaganda and misinformation. This goes well beyond merely expressing an opinion or debating two sides of an issue. Students of history do their research and practice skills of analysis, collecting and scrutinizing evidence rather than taking something at face value or only relying on a single source. We take sources apart to evaluate the credentials of their creators and search for bias. We examine sources from various creators so we take into account multiple experiences and points of view. Then we synthesize-or bring the sources together-in order to communicate what it all means. These skills are desired by employers and translate well into many careers and work environments. Seeking good evidence to answer questions and solve problems, whether that's in the classroom today or working with clients later, is a skill that employers highly value.

Students are practicing other skills that are necessary to success in the workplace, whether that will be in person or online. Time management, seeing a project through from start to finish, hosting and contributing to meetings, working on a team-whether it's two people or ten-and creating appropriate types of presentations to communicate ideas are all things our students can tell their employers they will come in with so they can hit the ground running. In addition, our majors develop self-awareness, empathy, and an appreciation of diverse opinions and approaches to problems through investigation of the life experiences of historical figures and their classroom discussions with classmates. Certainly, every employer wants you to learn the specifics within their sector, but these skills are fairly universal and will benefit majors as they move from the classroom to career.

What technical skills for a dispatcher/administrative assistant stand out to employers?

Christi Patton Luks

Professor (NTT) and Associate Chair for Academic Affairs, Missouri University of Science & Technology

I've always felt that the most important thing we teach our students is problem-solving skills. The students who can readily relate the theory to their practical experience to develop new solutions are the most valuable. Engineering students that are active on design teams or took advantage of internships and co-ops are in great position for this.

What soft skills should all dispatcher/administrative assistants possess?

Brandy BaileyBrandy Bailey LinkedIn profile

Career Coach, Ohio University - Lancaster Campus

Soft skills may vary depending on the employer, industry, and personal opinions. My biggest ones are communication skills, adaptability, self-awareness, teamwork, problem-solving, intercultural competency, creativity or innovation, and time management.

List of dispatcher/administrative assistant skills to add to your resume

Dispatcher/administrative assistant skills

The most important skills for a dispatcher/administrative assistant resume and required skills for a dispatcher/administrative assistant to have include:

  • Data Entry
  • Customer Service
  • Service Calls
  • Purchase Orders
  • Schedule Appointments
  • Computer System
  • Telephone Calls
  • Multi-Line Phone System
  • HVAC
  • Office Equipment
  • Administrative Tasks
  • GPS
  • QuickBooks
  • Customer Complaints
  • HR
  • Two-Way Radio
  • Emergency Calls
  • Customer Orders
  • Administrative Problems
  • Word Processing
  • Two Way Radios
  • Inbound Calls
  • Customer Calls
  • PowerPoint
  • Accounts Receivables
  • Travel Arrangements
  • Expense Reports
  • Customer Accounts
  • Bank Deposits
  • Customer Inquiries
  • Background Checks
  • Office Operations
  • Multi-Line Telephone
  • Direct Calls
  • Service Tickets
  • ETA
  • Service Vehicle
  • Fax Machines
  • Financial Statements
  • AAA
  • Service Orders
  • Emergency Situations
  • Inventory Control
  • AS400
  • Customer Issues
  • Driver Logs
  • Customer Relations
  • Equipment Locations
  • Restore Service
  • Ifta

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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