Automatically apply for jobs with Zippi
Upload your resume to get started.
Dispatcher/administrative assistant skills for your resume and career
15 dispatcher/administrative assistant skills for your resume and career
1. Data Entry
Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.
- Administered and performed data entry of all service related incidents into company call management software, Total Service.
- Answer phones/returning phone calls -Schedule appointments -Dispatch technicians -Sales -Data entry and filing -General Administrative Assistance to Manager
2. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Provided friendly and expedient customer service to commercial property owners, property managers, homeowners associations, and private homeowners.
- Provided excellent customer service on a daily basis and assisted management by dealing with any irate customers.
3. Service Calls
- Dispatch emergency service calls for each department within the hospital and off-site locations to technicians based on department/equipment/problem involved.
- Coordinate service calls with Service Manager, to include scheduling service technicians/vendors to customer locations.
4. Purchase Orders
- Protect company reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential.
- Researched discrepancies on financial information and reconciles purchase orders with invoices.
5. Schedule Appointments
- Answer phone calls and emails; schedule appointments/services; create invoices for completed work; update spreadsheets; register equipment
- Contacted department stores, private companies and personal client directly to schedule appointments for pick-ups and drop-offs etc.
6. Computer System
- Completed 90 hours of training (The Learning Center) for the overhaul of Con Edison's computer systems.
- Utilized computer systems effectively to obtain information, produce reports and solve problems for staff members and clients.
Choose from 10+ customizable dispatcher/administrative assistant resume templates
Build a professional dispatcher/administrative assistant resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your dispatcher/administrative assistant resume.7. Telephone Calls
Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.
- Received and screened a high volume of internal and external communications, including telephone calls, email and mail.
- Provided administrative support including typing/word processing, mail preparation, copying, distribution, telephone calls, and orders.
8. Multi-Line Phone System
- Managed heavy volume incoming-outbound multi-line phone system.
- Handled a busy multi-line phone system, functioned as primary liaison to customers and ensured a consistent positive customer experience.
9. HVAC
- Composed bid letters to generate business and wrote proposals for HVAC projects that were submitted for potential customers.
- Maintained schedule and routing of service technicians for repair and maintenance of all commercial and residential HVAC accounts.
10. Office Equipment
- Operate and provide first line maintenance and perform preliminary diagnostics on all telecommunications and office equipment located in the Dispatch Center.
- Performed secretarial duties such as operating personal computer and other office equipment.
11. Administrative Tasks
- Supported the Operational Division by performing diverse technical and administrative tasks.
- Perform various administrative tasks as assigned by supervisor.
12. GPS
GPS stands from Global Positioning System. It is a navigation system comprising of satellites that helps in determining the location, velocity, and synchronize time data for different modes of travel like air, sea, or land.
- Assisted drivers with routing via GPS road maps and Rand McNally map book for truck allowed roads and low clearance bridges.
- Dispatched service requests to field technicians throughout the US to repair GPS units in customer vehicles utilizing Oracle database.
13. QuickBooks
- Matched receipts to credit card invoices per driver and parts purchased per truck, entered all receipts in QuickBooks.
- Managed accounts payable (A/P) and accounts receivable (A/R) using QuickBooks.
14. Customer Complaints
- Resolve customer complaints and maintain excellent relationships while having a professional image and attitude.
- Improved call center functionality and service capacity by more than 25% by resolving customer complaints efficiently and quickly.
15. HR
HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.
- Assisted HR manager with payroll duties and various other details not limited to wiring moneys to other employees accounts for payroll.
- Performed all HR functions for small company and performed dispatching duties for contractors on jobs all over the East Coast.
5 Dispatcher/Administrative Assistant resume examples
Build a professional dispatcher/administrative assistant resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your dispatcher/administrative assistant resume.
What skills help Dispatcher/Administrative Assistants find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
What skills stand out on dispatcher/administrative assistant resumes?
What dispatcher/administrative assistant skills would you recommend for someone trying to advance their career?
Anne McConnell Ph.D.
Professor, West Virginia State University
What type of skills will young dispatcher/administrative assistants need?
Associate Professor of History, Meredith College
Students are practicing other skills that are necessary to success in the workplace, whether that will be in person or online. Time management, seeing a project through from start to finish, hosting and contributing to meetings, working on a team-whether it's two people or ten-and creating appropriate types of presentations to communicate ideas are all things our students can tell their employers they will come in with so they can hit the ground running. In addition, our majors develop self-awareness, empathy, and an appreciation of diverse opinions and approaches to problems through investigation of the life experiences of historical figures and their classroom discussions with classmates. Certainly, every employer wants you to learn the specifics within their sector, but these skills are fairly universal and will benefit majors as they move from the classroom to career.
What technical skills for a dispatcher/administrative assistant stand out to employers?
Christi Patton Luks
Professor (NTT) and Associate Chair for Academic Affairs, Missouri University of Science & Technology
What soft skills should all dispatcher/administrative assistants possess?
List of dispatcher/administrative assistant skills to add to your resume
The most important skills for a dispatcher/administrative assistant resume and required skills for a dispatcher/administrative assistant to have include:
- Data Entry
- Customer Service
- Service Calls
- Purchase Orders
- Schedule Appointments
- Computer System
- Telephone Calls
- Multi-Line Phone System
- HVAC
- Office Equipment
- Administrative Tasks
- GPS
- QuickBooks
- Customer Complaints
- HR
- Two-Way Radio
- Emergency Calls
- Customer Orders
- Administrative Problems
- Word Processing
- Two Way Radios
- Inbound Calls
- Customer Calls
- PowerPoint
- Accounts Receivables
- Travel Arrangements
- Expense Reports
- Customer Accounts
- Bank Deposits
- Customer Inquiries
- Background Checks
- Office Operations
- Multi-Line Telephone
- Direct Calls
- Service Tickets
- ETA
- Service Vehicle
- Fax Machines
- Financial Statements
- AAA
- Service Orders
- Emergency Situations
- Inventory Control
- AS400
- Customer Issues
- Driver Logs
- Customer Relations
- Equipment Locations
- Restore Service
- Ifta
Updated January 8, 2025