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Employment clerk skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical employment clerk skills. We ranked the top skills for employment clerks based on the percentage of resumes they appeared on. For example, 24.7% of employment clerk resumes contained data entry as a skill. Continue reading to find out what skills an employment clerk needs to be successful in the workplace.

12 employment clerk skills for your resume and career

1. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how employment clerks use data entry:

Screened and referred packages to departments within the college; processed all data entry of all files into College Mainframe.
Performed duties such as data entry; filing.

2. Quality Customer Service

Here's how employment clerks use quality customer service:

Received incoming calls with quality customer service and basic data entry skills while communicating effectively and functioning in a team environment.
Provided excellent quality customer service in a fast paced team environment handling large quantities of cash and performed monetary quality control.

3. Background Checks

Here's how employment clerks use background checks:

Provided customer service by assisting with official background checks and troubleshooting navigation for users.
Performed criminal and residential background checks.

4. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how employment clerks use hr:

Pick up HR Department mail from the mail room and distribute to appropriate offices.
Provided additional admin support to both HR department and management.

5. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how employment clerks use payroll:

Processed payroll for Supervisor and myself.
Verified, inputted and completed talent acquisition, payroll, benefits and compensation related transactions for all company associates.

6. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how employment clerks use telephone calls:

Answer telephone calls from claimants providing them with information regarding the status of an investigation or Unemployment Insurance rules and regulations.
Answered telephone calls and referred those calls to the appropriate staff members.

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7. I-9

I-9 is a government verification form that indicates, whether an individual is eligible for work in the US. The form was created by the United States Department of Homeland Security division, named as the United States Citizenship and Immigration Services (USCIS) which requires that all US citizens must fill out and submit an I-9 form to start their working career in the US. An I-9 form includes a person's identification information and education credentials, that are ought to be verified by the employer.

Here's how employment clerks use i-9:

Verify and maintain I-9 documentation using E-Verify.
Check for forms such as the W4, I-9, identifications, and foreign student documents.

8. Front Desk Coverage

Here's how employment clerks use front desk coverage:

Performed clerical duties, ordering and managing office supplies, and provided front desk coverage when needed.
Assist with phone and front desk coverage for the Human Resources department.

9. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how employment clerks use direct calls:

Direct calls to appropriate areas of responsibility.
Respond to all incoming calls and direct calls and direct calls to appropriate individuals and departments.

10. Office Machines

An office machine is a mechanical and electronic device that is used to get work done in an organization or establishment, to finish multiple works in a short time, and to enhance productivity. Office machines are essential in running a modern office and range from calculators to printers to computers.

Here's how employment clerks use office machines:

Operated office machines, such as photocopies, scanners, voicemail systems, and personal computer.
Operated variety of office machines and maintained customer records.

11. Computer System

Here's how employment clerks use computer system:

Maintain program participant information on computer system.
Entered/Updated Voters Registration Applications into Computer System; Verified Sensitive Detailed Information on Petitions/Absentee Ballots; Worked overtime to meet deadline.

12. Administrative Functions

Administrative Functions all revolve around planning and managing business operations. Administrators engage in the planning and execution of different business objectives, implementing workplace policies, and organizing resources efficiently. Every action that is a step towards the business's goals is covered by Administrative Functions.

Here's how employment clerks use administrative functions:

Gained comprehensive knowledge in office management and administrative operations, managing up to 10 personnel responsible for administrative functions.
Perform administrative functions to include transcription and designing forms, demonstrating organizational excellence and strong time management skills.

What skills help Employment Clerks find jobs?

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List of employment clerk skills to add to your resume

The most important skills for an employment clerk resume and required skills for an employment clerk to have include:

Data Entry
Quality Customer Service
Background Checks
HR

Payroll
Telephone Calls
I-9
Front Desk Coverage

Direct Calls
Office Machines
Computer System
Administrative Functions

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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