What does a family support coordinator do?
A family support coordinator acts as the primary contact for families in need of welfare, emotional guidance, or other support. Their job is to serve as a bridge between a family and any relevant support agencies. Their main goal is to reduce the time that families in trouble have to wait for care. Family support coordinators are often social workers or welfare coordinators. They typically conduct regular outreach programs in areas with high cases of unemployment, family problems, and poverty.
Family support coordinator responsibilities
Here are examples of responsibilities from real family support coordinator resumes:
- Manage SharePoint inventory repository and assign access levels to new hires as needed.
- Collaborate effectively with peers/hospital staff and develop positive relationships with patients' families, ensuring a level of trust and respect.
- Complete data entering/gathering tasks in WebCM and MFP websites.
Family support coordinator skills and personality traits
We calculated that 17% of Family Support Coordinators are proficient in Social Work, Post Deployment, and Social Services. They’re also known for soft skills such as Emotional skills, Communication skills, and Interpersonal skills.
We break down the percentage of Family Support Coordinators that have these skills listed on their resume here:
- Social Work, 17%
Filed papers/mover A description of my job was to file papers that the social works need to be put away.
- Post Deployment, 10%
Provided pre and post deployment or mobilization reunification assistance.
- Social Services, 10%
Distribute information and literature to parents regarding program services and community social services through home visits.
- Child Care, 7%
Implemented and coordinated an effective family childcare panel to review the qualification and suitability of family child care provider and substitutes.
- Community Outreach, 6%
Welcomed new challenges and responsibilities; successfully enhanced public image through effective community outreach.
- Crisis Intervention, 5%
Provided crisis intervention to families/individuals needing assistance with quality life improvements through coaching, counseling, and problem solving.
Most family support coordinators use their skills in "social work," "post deployment," and "social services" to do their jobs. You can find more detail on essential family support coordinator responsibilities here:
Communication skills. Another essential skill to perform family support coordinator duties is communication skills. Family support coordinators responsibilities require that "clients talk to social workers about challenges in their lives." Family support coordinators also use communication skills in their role according to a real resume snippet: "facilitate communication between families, providers, and community programs. "
Interpersonal skills. Another skill that relates to the job responsibilities of family support coordinators is interpersonal skills. This skill is critical to many everyday family support coordinator duties, as "social workers must be able to work with different groups of people." This example from a resume shows how this skill is used: "service as a liaison between customer service representative and field technicians, provide excellent written, verbal and interpersonal communication skills. "
Organizational skills. family support coordinator responsibilities often require "organizational skills." The duties that rely on this skill are shown by the fact that "social workers must help and manage multiple clients, often assisting with their paperwork or documenting their treatment." This resume example shows what family support coordinators do with organizational skills on a typical day: "organize and speak at various community events to bring organizational awareness. "
Problem-solving skills. Another crucial skill for a family support coordinator to carry out their responsibilities is "problem-solving skills." A big part of what family support coordinators relies on this skill, since "social workers must analyze their clients’ complex situations and develop practical solutions." How this skill relates to family support coordinator duties can be seen in an example from a family support coordinator resume snippet: "provided family support education, mediation/issue resolution, project support, and patient information in the intensive care units. "
Compassion. Lastly, "compassion" is an important element of what a family support coordinator does. Family support coordinator responsibilities require this skill because "social workers often work with people who are in stressful and difficult situations." This resume example highlights how family support coordinator duties rely on this skill: "be sensitive to any medical and/or mental health issues present to provide compassionate and quality care. "
The three companies that hire the most family support coordinators are:
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Compare different family support coordinators
Family support coordinator vs. Children's program coordinator
A children's program coordinator is someone who develops programs for children and toddlers. The children's program coordinator creates child-centered programs to educate and entertain children and infants. The children's program coordinator evaluates children's participation in such programs, provides support, and works with parents to look after their children. The children's program coordinator also ensures the health and safety of the participants, and connects the kids and parents to various support organizations to resolve issues and problems that may be encountered.
There are some key differences in the responsibilities of each position. For example, family support coordinator responsibilities require skills like "post deployment," "social services," "family support," and "developmental disabilities." Meanwhile a typical children's program coordinator has skills in areas such as "patients," "public health," "childhood," and "program development." This difference in skills reveals the differences in what each career does.
Children's program coordinators earn the highest salaries when working in the manufacturing industry, with an average yearly salary of $41,009. On the other hand, family support coordinators are paid more in the government industry with an average salary of $44,038.On average, children's program coordinators reach similar levels of education than family support coordinators. Children's program coordinators are 0.6% less likely to earn a Master's Degree and 0.4% more likely to graduate with a Doctoral Degree.Family support coordinator vs. Volunteer program coordinator
A volunteer program coordinator usually works for non-profit organizations where they are primarily in charge of managing and coordinating all volunteer related aspects of events and programs. It is their responsibility to oversee recruitment and training processes from planning to execution, supervise all volunteers, set schedules and objectives, and ensure operations adhere to guidelines and policies. Moreover, as a volunteer program coordinator, it is essential to lead and encourage staff to reach goals, resolving issues should any arise.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that family support coordinator responsibilities requires skills like "social work," "post deployment," "social services," and "crisis intervention." But a volunteer program coordinator might use other skills in their typical duties, such as, "public speaking," "mathematics," "volunteer recruitment," and "rsvp."
Average education levels between the two professions vary. Volunteer program coordinators tend to reach lower levels of education than family support coordinators. In fact, they're 5.0% less likely to graduate with a Master's Degree and 0.4% more likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for family support coordinators in the next 3-5 years?
Namita Sugandhi Ph.D.
Assistant Professor of Anthropology, Hartwick College
Family support coordinator vs. Assistant program coordinator
An assistant program coordinator performs administrative support tasks and assists in organizing programs and activities under a program coordinator's supervision. Their responsibilities typically include monitoring the expenditures and schedules, preparing and processing documents, handling calls and correspondence, creating requests and proposals, communicating with vendors and suppliers, and updating records. They must also assist staff in various tasks and resolve issues promptly and efficiently. When it comes to employment opportunities, an assistant program coordinator may work at learning institutions, government agencies, and private companies.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from family support coordinator resumes include skills like "social work," "post deployment," "social services," and "child care," whereas an assistant program coordinator is more likely to list skills in "staff training," "payroll," "staff schedules," and "program development. "
Assistant program coordinators earn the highest salary when working in the government industry, where they receive an average salary of $41,967. Comparatively, family support coordinators have the highest earning potential in the government industry, with an average salary of $44,038.assistant program coordinators typically earn similar educational levels compared to family support coordinators. Specifically, they're 2.1% less likely to graduate with a Master's Degree, and 1.0% less likely to earn a Doctoral Degree.Family support coordinator vs. Family worker
A family worker's role is to provide an intervention with parents, children, and young persons to help improve outcomes for families and children. The job they do includes working with parents to help strengthen family relationships and their ability to provide support and be community involved closely. They implement a program that helps parents recognize a child's needs, encouraging child self-esteem development, and positive behavior. Moreover, other duties include giving referrals to other community services as required and to assess family progress.
Types of family support coordinator
Updated January 8, 2025
