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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Mercer Island, WA | $69,911 | $33.61 |
| 2 | Wilmington, DE | $68,335 | $32.85 |
| 3 | Los Angeles, CA | $61,223 | $29.43 |
| 4 | Independence, OH | $57,817 | $27.80 |
| 5 | Las Vegas, NV | $49,505 | $23.80 |
| 6 | Austin, TX | $48,855 | $23.49 |
| 7 | Aurora, CO | $48,730 | $23.43 |
| 8 | Portland, OR | $45,597 | $21.92 |
| 9 | Caledonia, MI | $45,522 | $21.89 |
| 10 | Phoenix, AZ | $43,835 | $21.07 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Vice President Customer Services | $157,896 | $76 | - |
| 2 | Head Customer Service Representative | $154,128 | $74 | - |
| 3 | Customer Service Director | $138,070 | $66 | - |
| 4 | Customer Operations Director | $134,734 | $65 | - |
| 5 | Director, Customer Relations | $124,104 | $60 | - |
| 6 | Technology Sales And Service Manager | $100,821 | $48 | - |
| 7 | Acting Manager | $92,263 | $44 | - |
| 8 | Customer Operations Manager | $89,866 | $43 | - |
| 9 | Customer Solutions Manager | $87,660 | $42 | - |
| 10 | Customer Support Manager | $86,858 | $42 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Cigna | $82,572 | $40 | 5 |
| 2 | American Family Insurance | $79,481 | $38 | - |
| 3 | Mutual of Omaha | $78,559 | $38 | 6 |
| 4 | Elevance Health | $78,221 | $38 | - |
| 5 | Liberty Mutual Insurance | $77,608 | $37 | 1 |
| 6 | The Travelers Companies | $76,036 | $37 | 31 |
| 7 | Unum | $74,269 | $36 | 4 |
| 8 | Auto-Owners Insurance | $71,683 | $34 | - |
| 9 | Aflac | $67,250 | $32 | - |
| 10 | Assurant | $66,097 | $32 | - |
| 11 | New York Life Insurance | $65,198 | $31 | 12 |
| 12 | Mercury Insurance | $63,363 | $30 | 1 |
| 13 | Progressive | $60,595 | $29 | - |
| 14 | Nationwide | $56,485 | $27 | - |
| 15 | State Farm Insurance Agency | $55,976 | $27 | - |
| 16 | State Farm | $54,602 | $26 | - |
| 17 | GEICO | $47,075 | $23 | 26 |
| 18 | Allstate | $46,000 | $22 | 3 |