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Federal accounts manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Dr. Uric Dufrene,

Todd Lee Goen

Below we've compiled a list of the most critical federal accounts manager skills. We ranked the top skills for federal accounts managers based on the percentage of resumes they appeared on. For example, 22.0% of federal accounts manager resumes contained veterans as a skill. Continue reading to find out what skills a federal accounts manager needs to be successful in the workplace.

15 federal accounts manager skills for your resume and career

1. Veterans

Here's how federal accounts managers use veterans:

Surpassed personal / team revenue and gross profit targets managing the System Integrator Group and Department of Veterans Affairs national teams.
Managed and grew existing accounts for the Department of Health and Human Services and for the Department of Veterans Affairs.

2. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how federal accounts managers use business development:

Integrated and enhanced Business Development processes and procedures and documentation including Corporate Capability and Account Management Plans.
Managed new business development, service expansion and account profitability for multiple federal clients.

3. Revenue Growth

Here's how federal accounts managers use revenue growth:

Collaborated with sales divisions to cross-sell product offerings and stimulate further revenue growth.
Achieved 120% in new product revenue growth per year.

4. Contract Negotiations

When a contract is negotiated, an agreement is reached on a series of legally binding terms before it is signed and made official. Two or more parties agree on the terms of their relationship. When negotiating a contract, the focus is usually on risk and return.

Here's how federal accounts managers use contract negotiations:

Manage assigned Defense/Intelligence Accounts from beginning of software procurement process through client contract negotiation and implementation.
Lead contract negotiations by providing account focus.

5. Post Sales

Here's how federal accounts managers use post sales:

Support post sales up-sells; creatively find workarounds for expired support contracts and licenses.
Performed post sales calls to ensure accurate delivery and product satisfaction.

6. Virtualization

Here's how federal accounts managers use virtualization:

Created SIA partnership with McAfee Federal sales organization and served as a virtualization solutions overlay for McAfee Federal Sales team.
Evangelized virtualization security awareness and compliance issues around transforming physical servers to virtual servers.

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7. Project Management

Here's how federal accounts managers use project management:

Served as an escalation point of contract for client's service issues regarding technical support, project management and development.
Project Management of multiple hardware and software reseller relationships to provide strategic solutions and improvement strategies to VA initiatives.

8. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how federal accounts managers use crm:

Implemented a new process that addressed and resolved client issues; aligned utilization to launch of the new CRM software tool.
Utilized CRM and current fiscal year IT initiatives in Federal agencies to find qualified projects the 1E solution aligned to.

9. C-Level

C-Level refers to corporate-level jobs such as chief executive officer (CEO) and chief financial officer (CFO). These positions are the highest level of management within a company and are typically earned after years of working at various positions within a single company. As C-level executives oversee large teams, excellent communication and management skills are required for these positions.

Here's how federal accounts managers use c-level:

Maintained highly effective business relationships with influential C-level and technical personnel within key accounts.
Developed networking events within client assignments and delivered value proposition presentations to C-level audience.

10. Customer Satisfaction

Here's how federal accounts managers use customer satisfaction:

Ensured customer satisfaction & successful implementation by working in concert with Verizon partner solution providers.
Ensured optimum customer satisfaction and facilitated ongoing revenue generation with existing customer base.

11. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how federal accounts managers use account management:

Developed and lead training at National Sales Meeting for newly developed account management software.
Evolved as the #1 salesperson on the federal account management team of 6.

12. DOD

Definition of Done (DoD) is a set of deliverables that are needed to devise software. These deliverables are valuable to the system and can be exemplified by writing code, coding comments, unit testing, integration testing, design documents, release notes, and so on.

Here's how federal accounts managers use dod:

Earned $4MM contract with DOD through collaboration with major software partner, delivering retail software solutions for grocery applications.
Conducted training seminars for end users from various DOD agencies in the US Pentagon and surrounding Washington DC Metropolitan area.

13. Lifecycle Management

Here's how federal accounts managers use lifecycle management:

Focus was on selling and implementing PTC's web-based Product Lifecycle Management system - Windchill.

14. Professional Services

Professional service is a type of service wherein they offer medium to high rates because of their work. It consists of lawyers, accountants, architects, engineers, consultants, and financial advisers. Usually, they offer knowledge base skills depending on the need of the client. Also, professional services give way to leverage their capabilities in the form of providing professional services.

Here's how federal accounts managers use professional services:

Earned $5MM U.S. Navy technical refresh incorporating hardware, software and professional services to retail solution project.
Provided customer care, professional services, and training for thousands of clients.

15. GSA

Here's how federal accounts managers use gsa:

Secured new government contracts with Air Force, including; Blanket Purchase Agreements/Orders, and GSA leasing contracts for ADPE hardware/software.
Ensured procurement of products and services were in compliance with various Federal Contract vehicles such as GSA, ECSIII, and SEWP

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What skills help Federal Accounts Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What federal accounts manager skills would you recommend for someone trying to advance their career?

Dr. Uric Dufrene

Professor of Finance, Sanders Chair in Business, Indiana University Southeast

First, I would not recommend a gap year. One of the skills that is critically important, regardless of the time period, is adaptability. Learning how to adapt to the circumstances around you is a skill that is valued in the workplace, regardless of the year. This is a key part of problem solving. Solving problems with the conditions and resources on hand will prepare you for a lifelong success in any field. As a graduate develops a reputation for problem solving, they emerge as a "go to" employee and will be seen by others as a leader, in their department or company.

What technical skills for a federal accounts manager stand out to employers?

Todd Lee Goen

Instructor & Internship Director, Christopher Newport University

Technical skills are often industry and/or position specific. Applicants should highlight any technical skills related to the position advertisement and those that add value to the position/organization. Most importantly, requirements for technical skills change with time and technological advances. This means employers value workers capable of adapting to change and continually improving and acquiring new technical skills. Thus, it's usually more important to demonstrate you are capable of learning and developing technical skills than it is to have a specific skill set upon hire (although this is not true for some positions/industries).
That said, technical skills related to online presentations, virtual meetings, virtual networking, remote working and the like are hot commodities right now. While most organizations were in the process of adopting many of these technologies and ways of doing business pre-pandemic, the pandemic accelerated the process. Organizations are making it work, but they often don't know best practices or the most efficient means of working in the largely virtual, pandemic environment. Post-pandemic, many of the remote/virtual changes the pandemic brought will stay in some form. Technical skills that support this type of workplace will make applicants stand out to many employers because they need/want to do virtual/remote business better.

Do you want to know more?

List of federal accounts manager skills to add to your resume

The most important skills for a federal accounts manager resume and required skills for a federal accounts manager to have include:

Veterans
Business Development
Revenue Growth
Contract Negotiations
Post Sales
Virtualization
Project Management
CRM
C-Level
Customer Satisfaction
Account Management
DOD
Lifecycle Management
Professional Services
GSA

Trade Shows
Sales Presentations
Federal Sales
Customer Relationships
HHS
Sales Cycle
RFP
Systems Integrators
US Army
NASA
DHS
Federal Government Agencies
Financial Reports
RFQ
Mid-Atlantic

USDA
Partner Relationships
Federal Government Accounts
Data Warehousing
Database
McAfee
Software Solutions
OEM
Logistics
EMC
VAR
Gross Profit
DOJ
BPA
Disa

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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