Fiber analyst vs customer support analyst

The differences between fiber analysts and customer support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a fiber analyst and a customer support analyst. Additionally, a fiber analyst has an average salary of $73,259, which is higher than the $65,147 average annual salary of a customer support analyst.

Fiber analyst vs customer support analyst overview

	Fiber Analyst	Customer Support Analyst
Yearly salary	$73,259	$65,147
Hourly rate	$35.22	$31.32
Growth rate	4%	10%
Number of jobs	2,351	116,811
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 62%
Average age	44	42
Years of experience	2	2

Fiber analyst vs customer support analyst salary

Fiber analysts and customer support analysts have different pay scales, as shown below.

	Fiber Analyst	Customer Support Analyst
Average salary	$73,259	$65,147
Salary range	Between $43,000 And $122,000	Between $42,000 And $99,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	New Jersey
Best paying company	-	SAP
Best paying industry	-	Technology

Differences between fiber analyst and customer support analyst education

There are a few differences between a fiber analyst and a customer support analyst in terms of educational background:

	Fiber Analyst	Customer Support Analyst
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 62%
Most common major	Biology	Business
Most common college	Inter American University of Puerto Rico Bayamon	Stanford University

Fiber analyst vs customer support analyst demographics

Here are the differences between fiber analysts' and customer support analysts' demographics:

	Fiber Analyst	Customer Support Analyst
Average age	44	42
Gender ratio	Male, 62.5% Female, 37.5%	Male, 59.9% Female, 40.1%
Race ratio	Black or African American, 7.9% Unknown, 4.0% Hispanic or Latino, 13.0% Asian, 6.0% White, 68.6% American Indian and Alaska Native, 0.4%	Black or African American, 13.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4%
LGBT Percentage	9%	11%

Differences between fiber analyst and customer support analyst duties and responsibilities

Fiber analyst example responsibilities.

Serve as systems and network administrator managing hundreds of distribute Linux computers across campuses.
Experience working with outside vendors, testing, installing and troubleshooting ACD telecommunications equipment.
Survey requirements and prepare all data necessary to install telecommunication circuitry to support VTC and comply with subscriber request and requirements.
Assist management with evaluation of restructuring alternatives, procurement of financing, negotiations with multiple constituencies and issuance of new securities.

Customer support analyst example responsibilities.

Modify and manage SharePoint portals and document management.
Construct Sharepoint solutions to manage work requests and track productivity.
Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
Document all work and resolve customer inquiries utilizing on-line knowledge base, technical knowledge and on-line CRM system.
Record AFL substation project win/ loss worldwide using Salesforce software daily.
Design and generate SalesForce and RightNow reports on incident type and frequency.

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Fiber Analyst
Fiber Analyst vs Customer Support Analyst

Updated January 8, 2025

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