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Field associate skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical field associate skills. We ranked the top skills for field associates based on the percentage of resumes they appeared on. For example, 41.1% of field associate resumes contained customer service as a skill. Continue reading to find out what skills a field associate needs to be successful in the workplace.

15 field associate skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how field associates use customer service:

Document and escalate any customer service issues and/or shipping/receiving errors.
Document and communicate all emergencies with field personnel, management, and customer service center.

2. Administrative Tasks

Here's how field associates use administrative tasks:

Complete all administrative tasks associated with each call.
assisted in administrative tasks as required, prepared reports and meet as well as assisted authorized personnel during their field missions.

3. Service Calls

Here's how field associates use service calls:

Accept and delivery of all service calls assigned.
Monitored and assigned service calls based on field personnel availability and operational conditions.

4. Functional Guidance

Here's how field associates use functional guidance:

Provide functional guidance to colleagues.

5. Data Collection

Data collection means to analyze and collect all the necessary information. It helps in carrying out research and in storing important and necessary information. The most important goal of data collection is to gather the information that is rich and accurate for statistical analysis.

Here's how field associates use data collection:

Facilitated training for 15 Field Associates on data collection and the use of proprietary software.
Supervised and trained up to 8 associates in data collection especially SOPARC data collection.

6. Background Checks

Here's how field associates use background checks:

Assisted customers with the purchase of firearms, while maintaining federal standards with regards to paperwork and background checks.
Conducted background checks through the NICS/TICS system, insuring 100% accurate proper fire arms transfers to qualified individuals.

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7. Customer Complaints

Here's how field associates use customer complaints:

Performed in-depth investigations into product-related customer complaints for medical devices and human tissue products.
Listened and resolved customer complaints and notifies management of any issues.

8. Salesforce

Salesforce is an American cloud-based software company based in San Francisco, California. This company provides customer relationship management services that enable the customers to be closer to the company. It gives the company detailed information about each customer, including marketing, sales, commerce, and services. Salesforce also helps market a product to attract more buyers, and helps win more customers by targeting the right audience.

Here's how field associates use salesforce:

Create and track cases in Salesforce to make sure all issues are resolved.

9. Technical Assistance

Technical assistance is the non-financial assistance provided by local or international specialists. The purpose of technical assistance is to maximize the project's implementation and quality of the final product. Technical assistance consists of sharing information, the transmission of working knowledge, and other transfer of technical data which would aid the administration, management team and help build the project. The technical assistance focuses on particular needs identified by the beneficiary country and is delivered in the form of missions.

Here's how field associates use technical assistance:

Provided advocates with technical assistance and other support to improve their capacity to implement the Affordable Care Act.
Identify and coordinate technical assistance and support for the policy priorities and campaigns of state-based organizations.

10. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how field associates use product knowledge:

Trained and developed new promotional representatives by presenting hands-on training to ensure thorough product knowledge and demonstration of effective sales techniques.
Learned product knowledge, geographic knowledge and acted as a consultant to company men/rig supervisors/directional drillers and drilling engineers.

11. GPS

GPS stands from Global Positioning System. It is a navigation system comprising of satellites that helps in determining the location, velocity, and synchronize time data for different modes of travel like air, sea, or land.

Here's how field associates use gps:

Installed store displays of marine equipment and GPS systems in store for customer demonstration.
Ensured quality assurance/quality control procedures were followed on a daily basis for GPR and GPS position calibration.

12. Life Insurance

Here's how field associates use life insurance:

Created a clientele of advisory clients while counseling these clients on retirement savings, life insurance, and personal money management.
Researched products and services to fit clients needs for retirement and life insurance/ investments.

13. Google Maps

Here's how field associates use google maps:

Utilize Google docs and Google Maps engine.
Collect and verify geo-location data for a Google Maps project.

14. Firearms

A firearm is a type of weapon or device used by police, uniformed personnel or other related professional for security and protection purposes. This lethal and destructive weapon can often shoot bullet or missiles. A firearm usually consists of a chamber or barrel, frame body, breech bolt, and a magazine.

Here's how field associates use firearms:

Job duties: Sold, maintained, and accounted for all firearms in store.
Sell firearms and hunting/fishing accessories Target, Odessa, TX.

15. Wireline

Here's how field associates use wireline:

Decreased wireline logging time through delivery of technical and operational proficiency with equipment.
Assemble and utilize pressure control equipment for wireline operations.

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What skills help Field Associates find jobs?

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List of field associate skills to add to your resume

The most important skills for a field associate resume and required skills for a field associate to have include:

Customer Service
Administrative Tasks
Service Calls
Functional Guidance
Data Collection
Background Checks
Customer Complaints

Salesforce
Technical Assistance
Product Knowledge
GPS
Life Insurance
Google Maps
Firearms

Wireline
RAN
Local Events
AFP
Depot
Risk Management
Windows

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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