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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Chicago, IL | $36,059 | $17.34 |
| 2 | Denver, CO | $35,896 | $17.26 |
| 3 | Cincinnati, OH | $34,780 | $16.72 |
| 4 | Charlotte, NC | $34,386 | $16.53 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Senior Associate | $107,506 | $52 | - |
| 2 | Customer Service Expert | $104,321 | $50 | - |
| 3 | Telephone Representative | $75,155 | $36 | - |
| 4 | Customer Retention Representative | $73,300 | $35 | - |
| 5 | Customer Care Consultant | $72,307 | $35 | - |
| 6 | Customer Account Executive | $69,653 | $33 | - |
| 7 | Customer Solutions Specialist | $68,734 | $33 | - |
| 8 | Technical Service Representative | $60,441 | $29 | - |
| 9 | Customer Service Desk | $53,575 | $26 | - |
| 10 | Customer Service Representative Supervisor | $49,849 | $24 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Prudential Retirement Insurance And Annuity Co | $36,317 | $17 | - |
| 2 | Wintrust Financial | $35,668 | $17 | 2 |
| 3 | JPMorgan Chase & Co. | $35,121 | $17 | 176 |
| 4 | First Horizon Bank | $34,545 | $17 | 28 |
| 5 | M&T Bank | $34,240 | $16 | 9 |
| 6 | BB&T | $34,222 | $16 | - |
| 7 | SunTrust | $34,213 | $16 | - |
| 8 | Huntington National Bank | $34,146 | $16 | 75 |
| 9 | Capital One | $34,071 | $16 | 44 |
| 10 | KeyBank | $33,908 | $16 | 18 |
| 11 | Regions Bank | $33,819 | $16 | 22 |
| 12 | Bank of America | $33,764 | $16 | 102 |
| 13 | Wells Fargo | $33,733 | $16 | 60 |
| 14 | Citizens Financial Group | $33,295 | $16 | 30 |
| 15 | Citi | $33,243 | $16 | 14 |
| 16 | U.S. Bank | $33,220 | $16 | 524 |
| 17 | Ally Financial | $32,964 | $16 | - |
| 18 | Commerce Bank | $32,633 | $16 | 6 |
| 19 | Bank of the West | $32,491 | $16 | - |
| 20 | First Merchants | $31,836 | $15 | 48 |