Finance service representative jobs in Kingsport, TN - 268 jobs

Job Description Take customers orders

Are you looking for a new opportunity in Kingsport? Luttrell Staffing Group is now hiring Office | CSR. Key duties and details for Office | CSR: Member of office and warehouse operations Responsible for inventory reconciliation Provide outstanding customer service Schedule: Monday-Friday, 7:30am-4:30pm Possible overtime Pay rate: $17.86/hr Temp-to-Hire Benefits (Medical, Holiday Pay, Vacation Pay) Paid Weekly Qualifications for Office | CSR: Must be able to learn how to schedule customer order Knowledge of word processing tools and spreadsheets (MS Outlook, Word, and Excel) Experience in AS400 and SAP a plus! Detail oriented Preferred experience using data management software Diploma/GED Please apply by clicking the link below, then call our office (423) 765-2628. EOE #HMGDNS

The Corporate Customer Service Representative will field incoming calls from external customers, internal sales representatives, and other internal station staff. These calls are to include: general questions about the company and service offerings, complaints or shipment tracking inquiries. The Customer Service Representative will respond with the highest degree of courtesy, integrity, and professionalism to resolve customer issues via phone and email communication. Core Duties & Responsibilities: * Answer incoming customer calls, emails, and chat to provide detailed information for one-touch resolution * Data entry (documenting calls and emails internally) * Process shipment change requests and follow up to ensure completion * Run customer reports and provide results to appropriate parties on time * Review shipment tracking history and report delays * Maintain records and logs as required by specific job function * Consistently monitor email requests and provide detailed information in a timely fashion * Regular and dependable attendance * Office cleanliness - work space must be kept neat and organized * Other duties as assigned Requirements: * Must have at least 1 year of customer service experience * Demonstrated ability to carry out assignments to their completion and meet deadlines * Ability to establish and maintain effective working relationships with customers, employees, and management * Desire for a long term career with an industry-leading company * Ability to present and maintain a positive corporate image in a fast paced environment * Proactively establish and maintain effective working team relationships with all support departments * Must be proficient with Microsoft Office products - in include: Word, Excel, PowerPoint, Outlook, etc * Ability to perform general administrative duties to include: use of multi-line phone, perform data entry, filing, photocopies, scanning, etc. * Ability to multi task and perform several duties at one time * Ability to handle heavy work load and work well under pressure * Understanding of industry specific documents (Bill of lading, Master Air Way Bill, TSA forms, Hazamt, etc) * High School diploma or GED equivalent * Must be able to pass basic Hazardous Materials Training Skills: * An ideal candidate will possess a "can do" attitude with a "will do" work ethic * Strong verbal and written communication skills * Experience with a DOS based operating system AS400 a plus * Transportation industry knowledge and experience is a plus * Computer skills to include: Microsoft Office, Outlook, and Excel, multiple internet browsers and tabs * Ability to type 35 wpm Forward Air is an Equal Opportunity employer.

KINGSPORT TN Default: Location : City KINGSPORT The purpose of the Financial Representative is to meet the middle-income client needs for risk protection, financial security, and wealth creation by educating clients, analyzing needs, and recommending solutions in an ethical and client-focused manner. The Financial Representative provides financial solutions to the right people, in the right way, for the right reasons. Responsibilities * Identify market(s) and develop appropriate marketing plan. * Prospect and network for middle-market clients by identification of qualified names and making initial contacts. * Contact and secure appointments with prospective and existing clients for the purpose of sales, conservation and service. * Adequately prepare for all appointments through established processes. * Conduct all appointments using Western & Southern Life consultative practices and processes. * Effectively sell insurance and investment solutions. * Effectively plan for and schedule all sales, marketing and service activities for the week and foreseeable future. * Market for the purposes of developing the Western & Southern Life brand at the local level. * Proactively develop community relationships to cultivate and strengthen presence in target market(s). * Maintain personal contact with clients to ensure their evolving financial needs are being met. * Engage in activities for continuous professional development of the skills and knowledge to effectively perform the duties of the job. * Accurately maintain client and company records, payments, etc., in a timely manner. * Operate an automobile during both day and night hours. Qualifications * High level of integrity. * Strong work ethic and willing to work hours that include weekday evenings and weekend hours. * Strong interpersonal, relationship, and influence skills. * Effective communication skills including listening, speaking and writing. * Ability to analyze client needs, understand financial products, complete collaborative discovery with client, and sell tailored solutions. * The ability to influence others to take needed action. * Demonstrate personal drive and resilience to achieve goals. * Willing and able to network for new clients. Educational Requirements * Minimum high school diploma or equivalent; college degree preferred. Computer Skills and Knowledge of Hardware & Software Required * Working knowledge of word processing and spreadsheet applications. * Working knowledge of internet and email. Certifications & Licenses (i.e., Series 6 & 63, CPA, etc.) * Obtain and hold State Life and Health license prior to hire. * Obtain and hold the FINRA SIE, Series 6 and Series 63 within one year of employment. Position Demands * Access to an automobile and ability to maintain a valid driver's license.

Job DescriptionBenefits: Bonus based on performance Opportunity for advancement Paid time off Training & development Competitive salary ROLE DESCRIPTION: As a Financial Services Representative with Justin Manuel State Farm, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency. RESPONSIBILITIES: Use a customer-focused, needs-based review process to educate customers about insurance options. Work with the agent to establish and meet marketing goals Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. QUALIFICATIONS: Must be able to obtain relevant financial service licenses. Proven experience working as a financial services representative. Proficiency in Microsoft Office applications. Strong mathematical skills. Excellent analytical, organizational, and problem-solving skills. Effective communication skills. Exceptional customer service skills. Successful track record of meeting sales goals/quotas preferred BENEFITS: Salary plus commission/bonus Paid time off Growth potential/Opportunity for advancement within my office

We are actively reviewing current applications but still welcome new applicants for a part-time position assisting our funeral directors at our family-owned funeral home in Johnson City. We appreciate your patience, as it may take us some time to respond to new submissions. Duties include setting up and taking down visitation rooms, transporting personnel, equipment, and supplies, receiving and placing flowers, assisting in the parking lot, and handling various vehicle, building, and grounds maintenance tasks. Essential job requirements include the ability to lift, carry, and transport items occasionally in excess of 75 pounds. We offer flexible part-time schedules, including on-call as needed. If you are looking to join a friendly, professional team in a workplace that values and respects its employees, we encourage you to apply.

JOB TITLE Customer Service Representative Responsible for greeting consumers and visitors in a professional manner. Handling all incoming calls and fielding them accordingly, addressing consumer questions and needs, and providing an overall welcoming environment. EDUCATION AND EXPERIENCE: Education: High School Diploma/GED required. Coursework in general office and computers preferred. Licensure: N/A Certification: N/A Experience: Experience in customer service preferred. Knowledge/Skills: General office skills, including strong phone and typing skills. Verbal/written communication skills. Skilled in use of all major computer applications. Punctual with consistent/reliable attendance history. EQUIPMENT: Computer, fax, copier, and any other equipment required to perform the functions of the position. MAJOR DUTIES AND RESPONSIBILITIES: * Greets consumers and visitors and welcomes them to the office in a professional, polite and welcoming manner. * Maintains a positive, empathetic and professional attitude toward consumers at all times. * Receives telephone calls and referrals in a professional manner using effective listening skills and routes calls to appropriate individuals. * Reviews demographic, insurance and provider information with consumers at every visit and updates records as necessary. * Obtains a copy of the consumers insurance card, driver license and social security card. * Collects the appropriate amount of the consumer's responsibility at each visit, noting the payment and provides the consumer with a receipt. * Balances cash drawer. * Schedules, coordinates and reschedules consumer appointments. * May call to remind consumers of their appointments. * Interviews consumers to collect related data for case-opening paperwork and obtains all required signatures on documentation. * Establishes authorization for services on appropriate consumers with third party payors. * Enters access data on computer system. * Performs other administrative duties such as locking/unlocking doors, opening/distributing mail, typing, filing, faxing and collecting documents to be shredded, etc. * Maintains strict confidentiality of all knowledge gained through contact with consumers. * Attends and participates in regularly scheduled staff meetings and in-services and individual program planning staffing meetings, as needed. * All other duties as assigned. PERFORMANCE RESPONSIBILITIES: Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to: * Support the organization's mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership. * Exercise necessary cost control measures. * Maintain positive internal and external customer service relationships. * Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed. * Plan and organize work effectively and ensure its completion. * Demonstrate reliability by arriving to work on time and utilizing effective time management. * Meet all productivity requirements. * Demonstrate team behavior and must be willing to promote a team-oriented environment. * Represent the organization professionally at all times. * Demonstrate initiative and strive to continually improve processes and relationships. * Follow all Frontier Health rules, policies and procedures as well as any applicable laws and standards.

Requirements Qualifications High School Diploma or equivalent Previous experience in a Clerical or Customer Service environment Knowledge of Microsoft Office (Word, Excel) etc. Proficient general office skills (typing, computer, fax, filing, multiple phone line) Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred Continuing Education As designated by management to include company in services and off-site training programs as appropriate to industry and position. FLSA Status Non-Exempt Licenses, etc. None

The deadline to apply for this opportunity is January 26, 2026. Job Description: To assist members and potential members with their Credit Union needs with regard to new accounts, loans, and notary services. Refer members to appropriate credit union personnel for services outside the scope of given responsibility. Essential Functions and Responsibilities: Assists members with financial transactions, including opening and closing accounts; answers questions about products and services; refers problems that are beyond given authority to supervisor. Interviews members and assists with loan inquiries and processing/closing loans. Follows up with members on pending and countered loans. Identifies and follows through on cross sell opportunities. Obtains appropriate documentation and signatures on all new accounts, loans, and other member-related services. Promotes and actively participates in any branch promotions and credit union campaigns. Performs duties as a notary public. Maintains and updates member account information on the computer system. Performs other job-related duties as required. Experience: One or more years of customer service and sales experience is required. One month or more of Lending experience preferred. One or more years of financial services experience preferred. Education: A high school diploma or GED. Other Skills Required: Excellent written and verbal communication skills required with the ability to effectively interact and make recommendations to all levels of the organization. Must possess attention to detail and mathematical ability to perform basic math skills. Excellent organizational, analytical and reasoning skills. Strong customer service orientation and detailed oriented. Must be proficient with Microsoft 365.

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience. Essential Job Functions: Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict. Use all systems to manage the customer flow to deliver Five-Star Customer Service experience. Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs. Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team. Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alteration services and personalization options. Maintain store-standards to support a flawless shopping experience. Maintain a high standard of dress to meet the Dress Code policy. Respond promptly to all customer questions providing product and service information. Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty. Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise. Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated. Assist with all sales promotions and visual updates. Other duties as assigned. Physical Demands: While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time. Education & Credentials: High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records

The Corporate Customer Service Representative will field incoming calls from external customers, internal sales representatives, and other internal station staff. These calls are to include: general questions about the company and service offerings, complaints or shipment tracking inquiries. The Customer Service Representative will respond with the highest degree of courtesy, integrity, and professionalism to resolve customer issues via phone and email communication. Core Duties & Responsibilities: Answer incoming customer calls, emails, and chat to provide detailed information for one-touch resolution Data entry (documenting calls and emails internally) Process shipment change requests and follow up to ensure completion Run customer reports and provide results to appropriate parties on time Review shipment tracking history and report delays Maintain records and logs as required by specific job function Consistently monitor email requests and provide detailed information in a timely fashion Regular and dependable attendance Office cleanliness - work space must be kept neat and organized Other duties as assigned Requirements: Must have at least 1 year of customer service experience Demonstrated ability to carry out assignments to their completion and meet deadlines Ability to establish and maintain effective working relationships with customers, employees, and management Desire for a long term career with an industry-leading company Ability to present and maintain a positive corporate image in a fast paced environment Proactively establish and maintain effective working team relationships with all support departments Must be proficient with Microsoft Office products - in include: Word, Excel, PowerPoint, Outlook, etc Ability to perform general administrative duties to include: use of multi-line phone, perform data entry, filing, photocopies, scanning, etc. Ability to multi task and perform several duties at one time Ability to handle heavy work load and work well under pressure Understanding of industry specific documents (Bill of lading, Master Air Way Bill, TSA forms, Hazamt, etc) High School diploma or GED equivalent Must be able to pass basic Hazardous Materials Training Skills: An ideal candidate will possess a “can do” attitude with a “will do” work ethic Strong verbal and written communication skills Experience with a DOS based operating system AS400 a plus Transportation industry knowledge and experience is a plus Computer skills to include: Microsoft Office, Outlook, and Excel, multiple internet browsers and tabs Ability to type 35 wpm Forward Air is an Equal Opportunity employer.

Royal Acquisitions Inc works hand-in-hand with some of the biggest retailers in the world to offer their customers a unique shopping experience. Royal Acquisitions Inc engages the customer in learning about our client's various products and services, while also giving each customer the right information to help make the best decision for them or their family. These campaigns happen in-store and dramatically increase sales for our clients products and services. Job Description Client Service Representative We are currently seeking a Client Service Representative in Johnson City. The Customer Service Representative will interact with customers to answer general inquiries, resolves issues, and handle customer complaints. The ideal candidate will maintain a professional image both in our office and in our clients' atmospheres and uphold a can-do attitude at all times. Client Service Representative Responsibilities Provide excellent customer service to all clients/customers and maintain adequate appointment times Report any new customer acquisitions or account changes to the Director of Operations Resolve customer support related issues and provide customers with proper solutions to their concerns Interested and qualified candidates for the Client Service Representative opening should submit their resume through us for immediate consideration. Resumes will be reviewed as quickly as possible and qualified applicants will be contacted to set up an interview. Qualifications At least 1+ year experience in an office, retail, or other customer service environment Strong communication skills Basic office etiquette Ability to juggle multiple tasks simultaneously Additional Information You can learn more about us at *********************************** All your information will be kept confidential according to EEO guidelines.

Customer Service Agent Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! Location Requirements: Must live within the commuting range and be able to work 50 MILES OF 10431 PINNACLE DR, WISE, VA 24293 Foundever is now hiring customer service agents who provides compassionate, knowledgeable support to customers enrolled in a leading online weight management program that includes GLP-1-based medications. Agents will handle inbound calls and interactions to assist customers with account inquiries, product information, shipment status, billing, and program guidance. The ideal candidate will demonstrate empathy, attention to detail, and a strong understanding of health-related products and customer confidentiality. Why You Should Join Us: * Pay: $17/hr * 100% paid training * Dedicated time for skill development * Benefits including medical, dental, life, and vision insurance * Employee Assistance Program (EAP) * 401k retirement plan with company match * Employee discounts * Referral bonuses * Internal Mobility (84% of our managers are promoted within) What We're Looking For: * High school diploma or equivalent required * Strong communication skills-both verbal and written-with the ability to convey empathy and professionalism. * Proficiency in computer navigation, CRM systems, and data entry. * Ability to multitask, problem-solve, and maintain accuracy under pressure. * Must maintain confidentiality and comply with all HIPAA regulations. * Must be available to work varying shifts, including evenings or weekends, based on client demand. * Work will be 100% onsite Key Skills & Responsibilities: * Respond promptly to customer inquiries via phone * Provide accurate information regarding weight management program details, GLP-1 medication shipment timelines, refill processes, and program eligibility. * Guide customers through account setup, subscription management, and troubleshooting of online portal or payment issues. * Handle sensitive health-related discussions with discretion and adherence to HIPAA and company privacy standards. * Document all customer interactions in CRM systems accurately and efficiently. * Escalate complex cases or medical inquiries to the appropriate licensed clinical or pharmacy support teams. * Meet or exceed quality, adherence, and customer satisfaction goals in alignment with client KPIs. * Participate in regular coaching, calibration, and product-knowledge sessions to stay current on medication updates and program enhancements. About Foundever Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Get to know us at ***************** and connect with us on Facebook, LinkedIn and Twitter. Military Partners We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. EEO Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals. Responsibilities: Executes the bank's risk culture and strives for operational excellence Builds relationships with clients to meet financial needs Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending, and investments Manages financial center traffic, appointments, and outbound calls effectively Drives the client experience Manages cash responsibilities Required Qualifications: Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client Collaborates effectively to get things done, building and nurturing strong relationships Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives Is confident in identifying solutions for new and existing clients based on their needs Communicates effectively and confidently and is comfortable engaging all clients Has the ability to learn and adapt to new information and technology platforms Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking) Applies strong critical thinking and problem-solving skills to meet clients' needs Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Efficiently manages time and capacity Focuses on results while acting in the best interest of the client Must be able to work weekends and/or extended hours and travel to any financial center location within a reasonable distance Desired Qualifications: Experience in financial services and knowledge of financial services industry, products and solutions One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals Six months of cash handling experience Bachelor's Degree or business-relevant Associate's Degree such as business management, business administration or finance Skills: Adaptability Business Acumen Customer and Client Focus Oral Communications Problem Solving Account Management Client Experience Branding Client Management Client Solutions Advisory Relationship Building Business Development Pipeline Management Prospecting Referral Identification Referral Management Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NJ - Morristown - 188 South St - MORRISTOWN BC (NJ6263), US - NJ - Parsippany - 3035 ROUTE 46 - PARSIPPANY BC (NJ6228), US - NJ - Summit - 27 Beechwood Rd - Springfield At Beechwood (NJ6303) Pay and benefits information Pay range$25.00 - $27.88 hourly pay, offers to be determined based on experience, education and skill set.Predictable pay This role is compensated with a base salary and is not incentive eligible.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Grow with us! We're Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager(responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations! But it all starts at the front desk - where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness. Essential Duties and Responsibilities - Provide an exceptional customer service experience. -Responsibilities include: Check members into the system. Take prospective members on tours then assist them with the new account sign-up process Facilitate needed updates to member's accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Detailed cleaning in all areas of the facility. Qualifications/Requirements Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. People with positive mental attitudes excel here! Customer service background preferred. Punctuality and reliability is a must. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Will occasionally encounter commercial cleaning products during shift. Our team players and members are our top priority! That's why we are following super-strict safety and cleaning protocols. Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates. Squeaky Clean! We've always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19. Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all. Need a day off? Full time employees have paid leave to take a break! Benefits & Perks Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay Every Team Player receives a FREE Planet Fitness Black Card Membership Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players What are you waiting for? APPLY TODAY! Compensation: $11.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. JOIN THE CLUB. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member's accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift. JOIN THE CLUB. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.